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Mesa, AZ 85205 | 480-495-9680 | jsochoa20@yahoo.com | WWW: Bold Profile

JOSE OCHOA

PROFESSIONAL Hardworking and detail-oriented professional experienced in tenant relations, maintenance

SUMMARY oversight, and providing technical expertise to building owners and occupants. Motivated
leader with excellent relationship-building and decision-making abilities. Desiring a
permanent role with room for advancement.

SKILLS  Active Listening  Customer Care

 Effective Communication
 Scheduling and Planning
 Supervision Abilities
 Complex Problem-Solving
 Assignment Coordination
 Facility Safety
Management
 Blueprint Interpretation
 Time Management
 Goal Management
 Critical Thinking
 Performance Assessment
 Corrective Actions
 Building Maintenance
 Delegation

WORK HISTORY FACILITIES MANAGER 06/2022 to Current

Enterprise Network Solutions, Mesa, AZ
 Responded to building emergencies and managed repairs.
 Oversaw all aspects of equipment installation, maintenance, and repair for both internal
and external services.
 Investigated problems and determined appropriate remedies.
 Controlled expenses to meet budget requirements.
 Drove continuous improvement of processes and systems operation.
 Coordinated with vendors and contractors to arrange services and repairs to be
completed on time and to desired quality levels.

STORE MANAGER 10/2009 to 05/2022

QuikTrip, Tempe, AZ
 Managed teams of up to 30 team members in stores that brought in over $500,000 in
merchandise sales monthly.
 Managed inventory control, cash control, and store opening and closing procedures.
 Managed store employees successfully in a fast-paced environment through proactive
communication and positive feedback.

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 Promoted team collaboration, performance, and efficiency by fostering healthy

environments focused on mutual success.
 Maintained proper product levels and inventory controls for merchandise and organized
backroom to facilitate effective ordering and stock rotation.
 Assisted with hiring, training, and mentoring new staff members.
 Maximized sales and minimized shrinkage through excellent customer service and
adherence to standard practices.
 Set effective store schedules based on forecasted customer levels, individual employee
knowledge, and service requirements.
 Trained new employees on proper protocols and customer service standards.
 Interacted well with customers to build connections and nurture relationships.
 Handled problematic customers and clients to assist lower-level employees and maintain
excellent customer service.
 Tracked employee attendance and punctuality, addressing repeat problems quickly to
prevent long-term habits.

STEEL FABRICATOR 08/2000 to 04/2009

King Steel, Gilbert, AZ
 Operated welding equipment to assemble and repair metal structures and elements.
 Complied with safety regulations while operating machinery and tools to protect against
injury.
 Maintained machinery and tools to keep fabrication processes running smoothly.
 Lifted or moved materials and finished products using large cranes.
 Skilled at working independently and collaboratively in a team environment.
 Worked with presses, saws, and drills to manipulate metal components for structural
fabrication.

EDUCATION Arizona State University, Tempe, AZ

Bachelor of Arts, Organizational Leadership & Project Management, Expected in 05/2024