DIPLOMA COURSE IN MANAGEMENT SECTION I

DCM 212: ORGANIZATIONAL BEHAVIOUR OCT - MARCH 2018

KINUTHIA WBA

1. Define the following elements of organizational culture:

i. Stories and myths. (2 marks)
ii. Artifacts (2 marks)
iii. Ethics (2 marks)
iv. Norms (2 marks)
v. Ethics (2 marks)

2. State and explain the importance of the following stages of group development

a. Forming (2 marks)
b. Storming (2 marks)
c. Norming (2 marks)
d. Performing (2 marks)
e. Adjourning (2 marks)

3. Explain the following factors that influence organizational elements

(i) Performance oriented culture (2 marks)

(ii) Adaptive culture (2 marks)
(iii) Managerial vices (2
marks)
(iv) Scarce Resources (2 marks)
(v) Symbols (2 marks)
4. (a) What are the characteristics of Bureaucratic Approach? (5 marks)
(b) Explain Hawthorne Studies. (5 marks)
5. Explain these levels of organizational behavior.
a) The level of individual (5 marks)
b) The level of the group (5 marks)
6. State and explain the various criteria of categorizing organizations. (10 marks)
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