Jeana Morgan Telephone number: 1(758) 7214502 or 4875008

Cul-de-sac, Castries, Saint Lucia Email Address: jeanamorgan26@gmail.com

SKILLS AND ATTRIBUTES:

 Computer literate
 Excellent communication skills
 Team player
 Reliable and versatile
 Trust worthy
 Work oriented
 All rounder
 Excellent customer service skill

SCHOOLS ATTENDED:

1. OHIO University
2. Sir Arthur Lewis Community college
3. George Charles secondary
4. Cicerone RC Combined School
Qualifications completed

1. Bachelor’s degree in Hospitality management – still pending

2. Associates Degree in the department of hospitality studies (F&B) Operations-completed

Required courses include:
 Financial Accounting General
 Principles of Business General
 Office Administration General
 Spanish Part1 and 2 General
 Communication Studies General

3. 5 CXC’s passes –
Mathematics general
Human and social biology general
Social Studies general
English Language general
Food and Beverage Operations general
Certificates and Voluntary work:
  Certificate in excellent customer service skills
 Certificate in hospitality service (HTP program)
 Best team camper and hard worker

WORK EXPERIENCE
Carnival cruise line (2020-2023)
Front desk agent includes
Manage online, phone and in-person room reservations. Welcome guests, check them in,
distribute room keys and explain the hotel's amenities. Take payment from customers. Respond
to guests' issues and complaints in a friendly, timely manner

Holiday Taxi Association (2018-2019) part time

 Accountant and supervisor: helping the business make critical financial decisions by
collecting, tracking and correcting the company finances. Making bank deposits,
reconciling bank statement and ensuring financial records are accurate throughout the
year.
Sandals Grand St. Lucian spa and beach resort
Waitress, cook and entertainer for 7 years (March2010 November2018)
Duties:
 Assisted guests with making menu choices in an informative and helpful fashion.
 Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
 Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked
restrooms.

Bay Gardens Hotel- HTP training Waitress

Waitress for 6 months
Duties:
 Assisted servers and dining room hosts and quickly responded to guests' needs.
 Actively complied with all health department regulations and rectified issues immediately.
 Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

REFERENCES:
Clayton Morgan: 1(758) 7214502
Kevin Edward: 1(758) 4879051