Diana Kertopaty

Highly organized at prioritising tasks and managing deadlines. Adaptable and reliable individual
with extensive experience providing first-class results. Meet job demands and deadlines through
diligent work-ethic and dedication to quality. Optimizes productivity, efficiency and service quality
across multiple offices within diverse environments.

Contact Experience
Phone
11/2009 - 07/2022
+6281317526443 / +6281807442011
PT. Hero Supermarket, Tbk, Bintaro, Indonesia
Office Manager/Secretary
Email
Provided exceptional secretarial support to Board members and senior management
dkertopaty@gmail.com
team
Coordinated weekly meetings and appointments for office staff
Address
Coordinated travel arrangements, including booking air tickets, hotel rooms and car
Komp. Deplu Caraka Buana Utara 12 Blok I
rentals for staff travelling domestically and internationally
No.3, Cipadu Jaya, Larangan, Tangerang Maintained excellent team relationships by proactively helping others with complex
INDONESIA, 15155 problem-solving tasks
Answered department emails within target time frames to meet company
communication targets

Education Managed office correspondence, including emails, phone calls and mail, efficiently and
promptly
Supported managers with proactive, efficient clerical support to maintain smooth-
2003 running operations
Bachelor in Technology -
Hospitality Management
08/2009 - 10/2009
New York City College of Technology
Jardine Lloyd Thompson, Jakarta, Indonesia
Account Executive
2001
Associate in Applied Science - Request quotations to insurers
Travel & Tourism Provide proposal, placing instructions and summary of cover to client
Confirm addition and deletion of member to insurers and client
LaGuardia Community College
Create endorsements to insurers and clients
Send insurance cards to clients

Skills 02/2009 - 03/2009

The Grand Hyatt, Doha, Qatar
MS Office 365 & G Suite Administrative Assistant
Communication skill Assist the Marketing & Communication Division
Management skill Updated client correspondence files and noted additions in file index
Interpersonal skill Collating press clippings
Process purchase requests
Coordinate/follow up Purchase Order to suppliers
Various administrative tasks for different department
Languages
Indonesian (Native)
English (Professional)
Experience

09/2006 - 01/2009
The British International School, Bintaro, Indonesia
Administrative Assistant
Assist the Capital Projects Director and Campus Manager as and when requested
Ensure sufficient cover at the Front Desk/Help Desk
Performed administrative tasks, document management and report development for
inter-departmental use
Answered phones and performed clerical office functions to address queries, concerns
and issues, escalating complaints to management
Organised and stored hardcopy files

11/2005 - 09/2006
The British International School, Bintaro, Indonesia
Receptionist
Answered and directed incoming calls to relevant staff members using multi-line
telephone system
Met incoming guests with professional approach and provided friendly,
knowledgeable assistance
Maintained clean and orderly reception area to impress and welcome guests
Welcomed guests in friendly and positive manner
Directed clerical tasks, including copying, faxing and file management
Processed and distributed incoming correspondence to relevant staff, facilitating team
communication

02/2004 - 01/2005
Air France, John F. Kennedy International Airport, New York City
Guest Service Agent
Processed reservations, issued tickets and boarding passes to complete guests'
transactions
Checked boarding passes against reservations and flight records to verify accuracy
Communicated boarding announcements, guiding guests boarding order by seat
assignment
Drafted and distributed flight and hotel vouchers, compensating guests for delayed
and overbooked flights
Met and greeted arriving, departing and transferring guests and communicated
relevant updates
Greeted guests and provided boarding instructions
Verified carry-on baggage, enforcing restrictions related to size and number of
allowable parcels
Experience

09/2003 - 12/2003
Hotel Beacon, Manhattan, New York City
Intern
Assist the Sales Department and Executives Office
Coordinate and process FIT contract information along with meeting room, past tour
and travel accounts
Collate, assemble and provide sales kits
Participate in the weekly managerial meeting

05/2000 - 01/2003
Dakota Jackson, Inc., Long Island City, New York City
Customer Service Assistant/Receptionist
Built rapport with customers through courteous and professional communications
Provided friendly, attentive service by promptly responding to customer enquiries and
processing order requests
Assisted with product selections according to individual requirements and preferences
Handled complaints calmly and professionally, providing appropriate solutions to
promote continued customer satisfaction
Answered incoming calls and handled customer enquiries to clarify policy and pricing
information
Completed customer returns paperwork, liaising with various departments to facilitate
details

03/2001 - 08/2001
British Airways, John F. Kennedy International Airport, New York City
Intern
Facilitated recruitment efforts in the People and Development division
Developed Power Point employee orientation presentation
Service Quality Improvement cross-functional team member

Reference
Available upon request

Other information
Single
42 years old