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Assignment #2
Assignment #2
PROBLEM 1:
PROBLEM 2:
XYZ Corporation, a leading retail company, is investing in Business Intelligence (BI) to gain deeper
insights into customer behavior and improve decision-making. Answer the following questions:
a. Define what Business Intelligence is and how it can benefit the company in its operations and
decision-making processes.
b. Outline the three primary activities in the BI process at XYZ Corporation, emphasizing the
significance of each.
c. Discuss three specific techniques that XYZ Corporation can employ for processing BI data.
Provide a brief explanation of how each technique contributes to the overall BI strategy.
d. Explain how XYZ Corporation can use RFM analysis to classify its customers based on recency,
frequency, and monetary value.
e. Given the following RFM table, what can you say about customer classification? RFM values
ranging from 1 to 5, where 1 represents the best score.