Professional Documents
Culture Documents
SSRN Id2771415
SSRN Id2771415
Journal of
APPLIED CORPORATE FINANCE
Bankers Trust and the Birth of Modern Risk Management 19 Gene D. Guill, GPS Risk Management Advisors, LLC
University of Texas Roundtable 30 Marshall Adkins, Raymond James; Greg Beard, Apollo
Financing and Managing Energy Investments in a Low-Price Environment Global Management; Bernard Clark, Haynes and Boone;
Gene Shepherd, Brigham Resources; and George Vaughan,
ConocoPhillips. Moderated by Sheridan Titman, University of
Texas McCombs School of Business.
Why FX Risk Management Is Broken—and What Boards Need to Know to Fix It 46 Håkan Jankensgård, Lund University, Alf Alviniussen,
Lars Oxelheim, University of Agder, and
Research Institute of Industrial Economics
Derivatives: Understanding Their Usefulness and Their Role in the Financial Crisis 62 Bruce Tuckman, New York University Stern School
of Business
Opaque Financial Contracting and Toxic Term Sheets in Venture Capital 72 Keith C. Brown and Kenneth W. Wiles, University of Texas
McCombs School of Business
Three Approaches to Risk Management—and How and Why 86 Niklas Amberg and Richard Friberg, Stockholm
Swedish Companies Use Them School of Economics
Are U.S. Companies Really Holding That Much Cash—And If So, Why? 95 Marc Zenner, Evan Junek, and Ram Chivukula,
J.P. Morgan
Seeking Capital Abroad: Motivations, Process, and Suggestions for Success 104 Greg Bell, University of Dallas, and Abdul A. Rasheed,
University of Texas at Arlington
The Beliefs of Central Bankers About Inflation and the Business Cycle— 114 Brian Kantor, Investec Wealth and Investment
and Some Reasons to Question the Faith
Bankers Trust and the Birth of Modern Risk Management
The revolutionary idea that defines the boundary between modern times
and the past is the mastery of risk…
— Peter L. Bernstein, Against the Gods: The Remarkable Story of Risk*
ankers Trust pioneered the development of ment into budgets, strategic plans, governance procedures, and
5. Memorandum dated February 2, 1979. curred in 1973-74. It set the stage for later refinements and put the funding desk at the
6. Memorandum dated December 5, 1980. center of the bank’s interest rate activities and liquidity management. Bankers Trust was
7. A necessary innovation that preceded the matched-cost-of-funds transfer pricing one of the first banks to adopt this structure.
system was the establishment of the funding desk as a profit center. This innovation oc-
According to the methodology developed by Dan Borge, economic capital for commercial loans and commitments was
calculated as:
Economic capital = Risk amount ($) * credit duration * risk factor (%)
where
Risk amount = Notional committed limit for a loan or amount expected to be outstanding over the remaining
life of a revolving credit facility, in U.S. dollars
Credit duration = Time in years until the risk amount is repriced to the market credit spread corresponding to the
credit quality of the borrower
Risk factors = Maximum percentage change in credit spreads over the course of a year, at a 99% confidence
interval, in percent
For a commitment, or revolving credit facility, the risk amount was calculated as:
Risk amount = current outstandings + LEF * (committed limit – current outstandings)
where
LEF = Loan equivalent factor (LEF) is the percentage of the unused (unfunded) committed limit that
is expected to be drawn in the event of defaut
Risk factors were calculated for eight different groups of ratings. These groups were roughly comparable to categories
of publicly rated corporate bonds—for example, Group 1 was comparable to the highest-quality bonds, Moody’s “Aaa,”
while Group 8 was comparable to the lowest-quality bonds not in default, Moody’s “C.” Risk factors were calculated from
the historical volatility of corporate bond returns grouped into each of these ratings categories.
The calculation of credit risk capital for a new loan or commitment required only that the credit officer assign a rating
to the borrower (say, a “1,” “2,” or “4”) and enter an assumption for expected utilization.
Example: Calculation of credit risk economic capital for hypothetical $50 million commitment:
market value as a measure of risk in 1977-78. By the early • Market risk: Loss in the value of a position caused by
1990s, this risk measure was commonly referred to as value- changes in market variables—for example, interest rates,
at-risk (VaR) and is now a standard risk management tool foreign exchange rates, equity prices, commodity prices, etc.
that is used throughout the financial services industry. While • Credit risk: Loss in the value of a loan or other credit
the theories underpinning VaR were well known in field of instrument due to deterioration in the credit quality of the
probability, Bankers Trust’s is thought to be the first to apply borrower or counterparty.
these theories in a practical model for managing risk. • Operational risk: Loss in value due to operating or
systems errors within the firm.
Putting It All Together: Identifying and • Liquidity risk: Loss in value incurred during an unantici-
Capturing All the Risks pated/undesired extension of the holding period due to market
Over time, Bankers Trust identified seven categories of risk, disruptions or a drop-off in market activity.
but these specific categories were generally grouped into four For each type of risk, the historical price volatility deter-
super-categories: mined the maximum potential loss within a one-year period
at a 99% confidence level. Although potential loss estimates according to two tiers. Tier I capital included equity capital and
differed for each type of risk, the calculation of risk capital was disclosed reserves, and Tier II capital also included undisclosed
essentially the same, given the standard deviation. reserves, general loan loss provisions, hybrid capital instru-
ments, and subordinated debt. But neither of these definitions
Capital Adequacy reflected precisely the concept of risk or economic capital.11
Sanford and his colleagues shared their research and risk While broadly embracing the concept of risk capital, the
management practices with U.S. and foreign regulators. The 1988 Accord differed from Bankers Trust RAROC in two
regulators were generally receptive and saw “risk capital” as a significant ways:
promising formal regulatory standard. The challenge was and 1. In calculating capital for lending products, the Accord
is to devise procedures for computing capital adequacy that are did not use differentiated risk factors for different obligor credit
comprehensive, simple to implement, and accurate. ratings.12
Bankers Trust perceived the same challenge internally. In a 2. The Accord omitted market risk in the determination
1986 paper, Kenneth Garbade of Bankers Trust wrote: of regulatory capital for fear it was “too complex.”13
In view of the importance of risk assessment and capital Using RAROC as a Competitive Tool
adequacy to regulatory agencies and market participants, it is not The Greenwich Surveys of the 1960s and 1970s showed that
surprising that many analysts have tried to devise procedures for Bankers Trust had few top-tier corporate relationships such
computing risk and/or capital adequacy which are (a) compre- as those enjoyed by Morgan Guaranty and Chase Manhattan
hensive and (b) simple to implement. Without exception, however, Bank. As a result, Bankers Trust was in a weak position to win
those who make the effort quickly discover that the twin goals of new corporate customers. Rather than fight the relationship
breadth and simplicity are seemingly impossible to attain simulta- banks head-on, Sanford chose to compete by offering an array
neously. As a result, risk and capital adequacy formulas are either of new financial products to customers.
complex or of limited applicability, and are sometimes both.10 As a precursor of things to come, in 1978 Bankers Trust
challenged the Glass-Steagall Act’s long-held prohibition on
The Basel Accord, which was announced in July 1988, commercial banks placing commercial paper. Bankers Trust
accepted the general concept of “risk capital,” but its implemen- argued that commercial paper was not a security but a loan
tation abandoned the analytical precision of the methodologies and therefore could be offered by commercial banks.
developed at Bankers Trust. Regulatory capital was defined Although Bankers Trust argued that commercial paper was
10. Kenneth D. Garbade, “Assessing Risk and Capital Adequacy for Treasury Securi- as, rationing credit to borrowers. Also, some observers noted that the regulators were not
ties, Topics in Money and Securities Markets, 22, New York: Bankers Trust. prepared to endorse more granular distinctions in the credit quality of sovereign entities
11. Like book capital and market capital, Tier 1 and Tier 2 regulatory capital are ex- beyond the OECD versus non-OECD distinction that was eventually accepted.
amples of capital that exists. It is the job of the accountant or controller to measure these 13. In a separate conversation with the Federal Reserve, Bankers Trust proposed that
concepts based on a combination of rules and principles. Economic capital, on the other the regulators adopt a “net duration” measure for a bank’s consolidated interest rate risk.
hand, is an example of required capital. It is the capital required to protect against the The regulators were intrigued but decided this concept would be “too much, too soon.”
risk of large unexpected losses. In this case, it is the job of the controller or analyst to Market risk was incorporated into the Accord in January 1996. In 1999, differentiated
estimate economic capital from actual risk positions and their potential changes in value. risk factors for the determination of regulatory capital for credit risk, as well as a capital
12. In this case, regulators opted for simplicity rather than precision. They may have charge for operational risk, were proposed as part of Basel II.
been concerned that incorporating obligor credit ratings might lead to, or be interpreted
14. Bankers Trust was neither a defendant nor a plaintiff in these two cases presented 18. Although the sub-investment-grade credit quality of borrowers in LBO transac-
before the U.S. Supreme Court. Bankers Trust had argued its position before the Federal tions attracted the concerns of regulators, these concerns declined following the strong
Reserve, which had given the firm permission to place commercial paper. The legal performance of LBO loans through the 1991 recession.
proceedings were brought by the Security Industry Association against the Federal Re- 19. Prime rate funds are 1940 Act mutual funds that invest in corporate loans and
serve. thereby enable private individuals to invest directly in a pool of corporate loans.
15. In 1981, Business Week reported, “Bankers Trust’s stunning success in the se- 20. According to Kevin Burke, a founding member of the Loan Sales unit in the early
curities and investment area won it consulting work and provided solid bottom line 1980s, Bankers Trust not only led the industry in the origination of loans to “non-invest-
profit.” See “Wholesale Banking’s Hard New Sale,” Business Week, April 13, 1981, p. ment-grade borrowers,” but was the first bank to originate and distribute the full no-
84. tional amount of individual lending facilities to third-party investors. In the old “buy and
16. Despite the logic and structural consistency of the RAROC model, many individu- hold” model of lending, the notional size of a loan was an indication of the bank’s view
als within Bankers Trust desired to protect the status quo and resisted the insights avail- of the borrower’s creditworthiness. Bankers Trust argued that there was no such practice
able from it. in bond or equity underwritings by investment banks and there was no need for this
17. Carol J. Loomis, “A Whole New Way to Run a Bank,” Fortune, September 7, practice in lending. Furthermore, it pointed out that the bank often had exposure to >>
1992, p. 80.
of which bank originated them—made loans more liquid and billion had rescheduled their debts or were in the process of
allowed all banks to diversify their loan portfolios and thereby doing so.22
reduce risks.21 In an effort to stabilize international markets, the Federal
Bankers Trust’s created a Loan Portfolio Management Reserve discouraged large U.S. banks from writing down
department in 1984-85 headed by Allen Levinson. The Loan defaulted assets. The banks were given time to accumulate
Portfolio Management department owned the positions in the reserves to address the situation in a more orderly fashion at a
loan portfolio and was responsible for managing the finan- future date. In early 1987, the Federal Reserve finally allowed
cial performance of these positions. In the early days of loan large U.S. banks to write down these positions.
portfolio management, the department focused on non-invest- It is reasonable to assume that this painful experience in
ment-grade loans—that is, leveraged loans or loans associated LDC lending, on the back of the losses incurred in real estate
with LBOs. The mostly funded nature of these loans and their lending the decade before, left Bankers Trust’s board reluctant
relatively high returns attracted both bank and nonbank inves- to consider a candidate whose career had been built on corpo-
tors, which helped create a functioning primary syndication rate lending. In an ironic turn of events, the responsibility for
market. proposing a $636 million after-tax write-off on LDC loans fell
to Sanford in his very first board of directors meeting as CEO.
The LDC Crisis and Sanford’s Appointment to CEO From his position as CEO, Sanford continued to drive
When Sanford was promoted to president in 1983, it was change and challenge the status quo. Under Sanford, Bankers
widely assumed that he held the inside track to become Bank- Trust was among the first commercial banks to enter the
ers Trust’s next CEO. Yet no money center bank had ever corporate securities business after the Federal Reserve granted
elected a CEO who had risen through the ranks from the trad- permission. The bank was allowed to underwrite and trade
ing side of the bank. At that time, all money-center bank CEOs revenue bonds and asset-backed securities in 1987, to under-
had built their careers in corporate lending. The less developed write corporate bonds in 1989, and to underwrite equities
country (LDC) crisis of the early 1980s likely played a signifi- in 1991.
cant role in convincing the board to tap Sanford for the CEO
position when Al Brittain stepped down in 1987. Architect of the Modern Use of Derivatives
Mexico defaulted on its foreign financial obligations in Bankers Trust’s most distinctive contribution to modern
August of 1982 and U.S. money-center banks watched in corporate finance was its role in developing new derivative
horror as other LDCs followed Mexico’s example in the follow- products and expanding the use of derivatives by non-finan-
ing months. By October 1983, some 27 countries owing $239 cial companies.
the borrower from other products, and by selling the loan and freeing capital, it would be 22. Informal estimates concluded that many of the large U.S. money-center banks
better positioned to help the client in the future. would have been insolvent if they had reported all their positions on a mark-to-market
21. Richard Rosenberg, chairman of Bank of America from 1990 to 1996, com- basis at the time the LDC crisis unfolded.
mented on Bankers Trust’s performance during the 1990-91 recession, noting that “10% 23. Charles S. Sanford Jr., “Today’s Bank in the Marketplace of Tomorrow,” an ad-
percent of his [Sanford’s] loan portfolio was non-performing, and it had zip impact on dress delivered at the 33rd Annual Meeting of the International Monetary Conference,
their performance.” From Martin Mayer, The Bankers: The Next Generation (New York: Boston, June 3, 1986.
Truman Talley Books/Dutton, 1997), p. 264.
24. “The Risk 20 Awards,” Risk, July 2007, p. 56. total risk of his firm. He asked that a report measuring and explaining those risks be
25. “Going Against the Grain,” Risk, April 1988, pp. 6-7, and “The Risk 20 Awards,” placed on his desk everyday at 4:15 p.m.” The date of this request suggests that Bankers
Risk, July 2007, p. 60. Trust was well ahead of J.P. Morgan in measuring and reporting the global risk positions
26. William Falloon, “Freundian Analysis,” Risk, December 1997, pp. 60-62. of the firm.
27. From the mid-1970s to the mid-1990s, Bankers Trust was often referred to as a 30. Since economic capital and RAROC are commonly calculated over a one-year
product-driven institution without strong customer relationships. There was truth in that horizon, monthly reporting of these figures was deemed sufficient.
statement. Rapid product innovation offered Bankers Trust the means to gain quick ac- 31. This approval was granted on March 31, 1997. The amendment to the 1988
cess to top-tier customers; relationships were expected to follow. Accord requiring minimal capital requirements for market risk, the Market Risk Amend-
28. Between 1983 and 1985, Resources Management was headed by John Tritz. In ment (MRA) was adopted in January 1996 and became effective on January 1, 1998.
1985, Tritz retired and Eugene B. Shanks Jr. became head of the department. Resources Bankers Trust and a select number of banks from other regulatory jurisdictions were
Management continued to report to Sanford in his position as president of the bank. permitted to early-adopt the MRA prior to its effective date.
29. According to information from the RiskMetrics Group, shortly after Dennis Weath- 32. Douglas G. Hoffman, Managing Operational Risk (New York: John Wiley & Sons,
erstone became CEO of J.P. Morgan in January 1990, he realized he “did not know the Inc. 2002).
even in the earliest days of RAROC, but had proven difficult Bankers Trust, as an institution, never acted in reckless disre-
to quantify objectively. gard of any of its duties. Indeed, as an institution, Bankers Trust
placed a high premium on customer service and ethical business
Innovation Risk and Reputation Risk dealings.34
Although innovation drives economic growth and wealth accu-
mulation in market economies, it also carries risk. Innovation The independent counsel’s report did, however, cite
risk arises from its originality and uniqueness. Until an inno- deficiencies in the guidance, management, and control of
vation and all the problems that might arise from it are fully the business-line derivatives personnel that allowed “certain
understood, the innovating firm is exposed to reputation risk. individuals...to engage in conduct that the independent
In early 1994, the Federal Reserve tightened monetary counsel found to warrant severe criticism.”35
policy in a pre-emptive strike against inflation. Interest rates rose, The objectionable conduct noted by the independent
and bond values plummeted. Bankers Trust’s customers suffered counsel had already been identified by Bankers Trust’s
losses, too, and in late 1994, several customers complained. management, and two individuals had been dismissed from
Bankers Trust investigated the complaints, as did an indepen- the firm before the findings of the independent council were
dent counsel jointly appointed by four government regulatory released. Bankers Trust agreed to pay a fine of $10 million
bodies: the Commodity Futures Trading Commission, the without the institution admitting or denying guilt. By
Federal Reserve Bank of New York, the New York State Banking the time the report was published, each of the complaints
Department, and the Securities and Exchange Commission.33 concerning Bankers Trust’s leveraged derivatives business had
After an 18-month investigation, the independent counsel been addressed and settled.
released its report on June 30, 1996. Its finding was that: But at roughly the same time when the complaints arose
33. Derivatives cut across traditional product definitions. Depending upon how they 1991-1994,” presented to Bankers Trust New York Corporation, Bankers Trust Compa-
are structured, some derivatives might be interpreted as securities, some might be com- ny, BT Securities Corporation, the Commodities Futures Trading Commission, the Fed-
modity futures, and some might be neither. These features of derivatives created uncer- eral Reserve Bank of New York, the New York State Banking Department, the Securities
tainty among different regulatory bodies. In the early 1990s, it was not clear which of and Exchange Commission, June 30, 1996, p. 3.
these bodies was or would become the primary regulator for derivatives. 35. Ibid.
34. Derrick D. Cephas and Benjamin R. Civiletti, “Executive Summary and Recom-
mendations of the Report on the OTC Derivatives Business of Bankers Trust During
41. In early 1996, the new management team unveiled an incentive plan potentially 42. Bankers Trust’s charge-offs for LDC loans exceeded the total cumulative earnings
worth $200 million for approximately 40 key executives. The full value of the plan would recorded from 1978 to 1986.
be unlocked when Bankers Trust’s share price hit $100 per share. See Steve Klinkerman,
“Upward Spiral: Frank Newman’s Plan for Revitalizing Bankers Trust,” Banking Strate-
gies, September/October 1996, pp. 28-32.
Mary Barth Kenneth French Donald Lessard Laura Starks Associate Editor
Stanford University Dartmouth College Massachusetts Institute of University of Texas at Austin John L. McCormack
Technology
Amar Bhidé Martin Fridson Joel M. Stern Design and Production
Tufts University Lehmann, Livian, Fridson John McConnell Stern Value Management Mary McBride
Advisors LLC Purdue University
Michael Bradley G. Bennett Stewart Assistant Editor
Duke University Stuart L. Gillan Robert Merton EVA Dimensions Michael E. Chew
University of Georgia Massachusetts Institute of
Richard Brealey Technology René Stulz
London Business School Richard Greco The Ohio State University
Filangieri Capital Partners Stewart Myers
Michael Brennan Massachusetts Institute of Sheridan Titman
University of California, Trevor Harris Technology University of Texas at Austin
Los Angeles Columbia University
Robert Parrino Alex Triantis
Robert Bruner Glenn Hubbard University of Texas at Austin University of Maryland
University of Virginia Columbia University
Richard Ruback Laura D’Andrea Tyson
Christopher Culp Michael Jensen Harvard Business School University of California,
Johns Hopkins Institute for Harvard University Berkeley
Applied Economics G. William Schwert
Steven Kaplan University of Rochester Ross Watts
Howard Davies University of Chicago Massachusetts Institute
Institut d’Études Politiques Alan Shapiro of Technology
de Paris David Larcker University of Southern
Stanford University California Jerold Zimmerman
Robert Eccles University of Rochester
Harvard Business School Clifford Smith, Jr.
University of Rochester
Journal of Applied Corporate Finance (ISSN 1078-1196 [print], ISSN 1745-6622 View this journal online at wileyonlinelibrary.com/journal/jacf.
[online]) is published quarterly by Wiley Subscription Services, Inc., a Wiley Com-
pany, 111 River St., Hoboken, NJ 07030-5774. Access to this journal is available free online within institutions in the devel-
oping world through the AGORA initiative with the FAO, the HINARI initiative
Postmaster: Send all address changes to JOURNAL OF APPLIED CORPORATE FI- with the WHO, the OARE initiative with UNEP, and the ARDI initiative with WIPO.
NANCE, John Wiley & Sons Inc., C/O The Sheridan Press, PO Box 465, Hanover, For information, visit www.aginternetwork.org, www.who.int/hinari/en/,
PA 17331. www.oaresciences.org, www.wipo.org/int/ardi/edn.
Information for Subscribers Journal of Applied Corporate Finance accepts articles for Open Access publication.
Journal of Applied Corporate Finance is published in four issues per year. Institu- Please visit http://olabout.wiley.com/WileyCDA/Section/id-406241.html for further
tional subscription prices for 2016 are: information about OnlineOpen.
Print & Online: US$645 (US), US$772 (Rest of World), €501 (Europe), £395 Wiley’s Corporate Citizenship initiative seeks to address the environmental, social,
(UK). Commercial subscription prices for 2016 are: Print & Online: US$860 (US), economic, and ethical challenges faced in our business and which are important
US$1025 (Rest of World), €666 (Europe), £525 (UK). Individual subscription pric- to our diverse stakeholder groups. Since launching the initiative, we have focused
es for 2016 are: Print & Online: US$121 (US), £67 (Rest of World), €100 (Europe), on sharing our content with those in need, enhancing community philanthropy,
£67 (UK). Student subscription prices for 2016 are: Print & Online: US$43 (US), reducing our carbon impact, creating global guidelines and best practices for paper
£24 (Rest of World), €36 (Europe), £24 (UK). Prices are exclusive of tax. Asia- use, establishing a vendor code of ethics, and engaging our colleagues and other
Pacific GST, Canadian GST/HST and European VAT will be applied at the appropriate stakeholders in our efforts.
rates. For more information on current tax rates, please go to www.wileyonlinelibrary.
com/tax-vat. The price includes online access to the current and all online back files Follow our progress at www.wiley.com/go/citizenship
to January 1st 2012, where available. For other pricing options, including access in-
formation and terms and conditions, please visit www.wileyonlinelibrary.com/access. Abstracting and Indexing Services
The Journal is indexed by Accounting and Tax Index, Emerald Management
Delivery Terms and Legal Title Reviews (Online Edition), Environmental Science and Pollution Management,
Where the subscription price includes print issues and delivery is to the recipient’s Risk Abstracts (Online Edition), and Banking Information Index.
address, delivery terms are Delivered at Place (DAP); the recipient is responsible for
paying any import duty or taxes. Title to all issues transfers FOB our shipping point, Disclaimer
freight prepaid. We will endeavour to fulfil claims for missing or damaged copies The Publisher, Cantillon and Mann, its affiliates, and Editors cannot be held respon-
within six months of publication, within our reasonable discretion and subject to sible for errors or any consequences arising from the use of information contained in
availability. this journal; the views and opinions expressed do not necessarily reflect those of the
Publisher, Cantillon and Mann, its affiliates, and Editors, neither does the publication
Journal Customer Services: For ordering information, claims and any inquiry con- of advertisements constitute any endorsement by the Publisher, Cantillon and Mann,
cerning your journal subscription please go to www.wileycustomerhelp.com/ask or its affiliates, and Editors of the products advertised.
contact your nearest office.
Americas: Email: cs-journals@wiley.com; Tel: +1 781 388 8598 or Copyright and Photocopying
+1 800 835 6770 (toll free in the USA & Canada). Copyright © 2016 Cantillon and Mann. All rights reserved. No part of this publica-
Europe, Middle East and Africa: Email: cs-journals@wiley.com; tion may be reproduced, stored or transmitted in any form or by any means without
Tel: +44 (0) 1865 778315. the prior permission in writing from the copyright holder. Authorization to photocopy
Asia Pacific: Email: cs-journals@wiley.com; Tel: +65 6511 8000. items for internal and personal use is granted by the copyright holder for libraries and
Japan: For Japanese speaking support, Email: cs-japan@wiley.com; other users registered with their local Reproduction Rights Organization (RRO), e.g.
Tel: +65 6511 8010 or Tel (toll-free): 005 316 50 480. Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923, USA
Visit our Online Customer Help available in 7 languages at (www.copyright.com), provided the appropriate fee is paid directly to the RRO. This
www.wileycustomerhelp.com/ask consent does not extend to other kinds of copying such as copying for general distri-
bution, for advertising or promotional purposes, for creating new collective works or
Production Editor: Amit Bansal (email: ambansal@wiley.com). for resale. Special requests should be addressed to: permissions@wiley.com.
Back Issues: Single issues from current and recent volumes are available at the
current single issue price from cs-journals@wiley.com. Earlier issues may be
obtained from Periodicals Service Company, 351 Fairview Avenue – Ste 300,
Hudson, NY 12534, USA. Tel: +1 518 537 4700, Fax: +1 518 537 5899,
Email: psc@periodicals.com