ASSIGNMENT

CHAPTER 7 : MANAGING CHANGE AND INNOVATION

ESSAY QUESTIONS
1. Classify types of organizational change.
ORGANIZATIONAL CHANGE : any alterations in the people, structure, or
technology of an organization.
Change Agents : persons who assume the responsibility for managing the
change process.
STRUCTURE:structural compononts and structural design
TECHNOLOGY:work procosses,methods and equipment
PEOPLE:attitudes,expectations,perceptions and behavior-individual and
group
2. Discuss the different forces for change.
Some of the external forces of change are:
a. Changing consumer needs and wants
b. New governmental laws
c. Changing technology
d. Economic changes
Some of the internal forces of change are:
a. New organizational strategy
b. Change in composition of workforce
c. New equipment
d. Changing employee attitudes

3-Why Do People Resist Change?

1-The ambiguity and uncertainty that change introduces.
2-The comfort of old habits.
3-A concern over personal loss of status, money, authority,
friendships, and personal convenience.
4-The perception that change is incompatible with the goals and
interest of the organization
4-Explain how to manage resistance to change.
Education and communication
Participation
Facilitation and support
Negotiation

This study source was downloaded by 100000877728727 from CourseHero.com on 03-24-2024 04:02:45 GMT -05:00

https://www.coursehero.com/file/124432131/managing-changepdf/
 Coercion

This study source was downloaded by 100000877728727 from CourseHero.com on 03-24-2024 04:02:45 GMT -05:00

https://www.coursehero.com/file/124432131/managing-changepdf/
Powered by TCPDF (www.tcpdf.org)