PGS (6marks) SET-1

1.Mention any 6 passenger coninences

ans: Passenger Conveniences:
● Duty-free shops at Arrival and Departure lounges
● Self check-in counters where passengers do not have to wait in long queques
● Free wi-fi facility which helps to keep in touch with friends and family during the travel
● Smoking lounges for habitual smokers, which is away from the rest of the passengers
● Prayer room for the religiously minded passengers, who ant fo fulfil their religious
obligations
● Postal counters and boxes for posting mail and do last minute
Transacions
● Inter-terminal transfers - where the airport is quite large and terminals are situated at long
distances, shuttle services by coach and rail is of great help to passengers
● Child care rooms are necessary for passengers with babies who need constant cleaning
and change of underwear and clothes and feeding
● Baggage wrapping - polythene wrapping facilities for baggage is available at terminals for
passengers who want additional wrapping for baggage which may get scratched or
damaged
● Lost and found counters - for passengers who leave behind personal items or travel
documents is a boon to passengers. It is a great relief for passengers when they find their
missing items through such facilities
● Foreign exchange - for travellers, especially going through several countries, they are in
need of foreign exchange. They can make use of these counters to exchange their
currency for immediate requirements when they land in other countries.
● ATMs - very useful for hurried travellers, who may want some cash immediately on arrival
at the next destination
● Check-in counters - useful for passengers who do not use the advance check-in facility or
check-in kiosks
● Airline ticket counters - again used by passengers in a hurry who use these counters to
book their tickets by the next available facility or fights on the same day
● Lounge facility - there are common lounges at airports for passengers using any airlines.
There are some airlines that make available such facility for their privileged or high class
customers. At these lounges, there are arrangements for passengers to relax, take a nap
or have a meal or a drink etc.
●
2.what are the 2 sector in aviation industry
ans:
Civil Aviation: This sector encompasses
commercial air transportation services provided to passengers and cargo. It includes airlines,
both full-service and low-cost carriers, as well as various support industries such as airports,
aircraft manufacturers, maintenance and repair organizations (MROs), ground handling
companies, and travel agencies. Civil aviation focuses on the transportation of people and
goods, both domestically and internationally

Military Aviation: This sector involves the aviation activities of the armed forces and defense
organizations of a country. It includes military aircraft, helicopters, and other aerial vehicles used
for national defense, combat operations, reconnaissance, surveillance, and logistics. Military
aviation also encompasses the training of military pilots, maintenance and support personnel,
and the development and procurement of defense aircraft and related equipment.

3.what are the important documents to carried in airline travel

ans:
1.Passport: A valid passport is typically required for international travel. Ensure that your
passport is valid for at least six months beyond your intended departure date.

2.Visa: If you are traveling to a country that requires a visa, make sure you have obtained the
appropriate visa before your departure. Check the visa requirements for your destination country
well in advance.

3.Boarding Pass: After checking in for your flight, you will receive a boarding pass. This
document grants you access to the aircraft and contains your seat number and other relevant
flight details.

4.Identification Documents: It's advisable to carry additional identification documents, such as a

driver's license or national identity card. These can be useful if needed for identification
purposes during your journey.

5.Travel Itinerary: Keep a printed or digital copy of your travel itinerary, including flight details,
hotel reservations, and any other relevant travel arrangements. This information can be helpful in
case of any issues or if you need to refer to it during your trip.

6.Travel Insurance: If you have travel insurance, carry a copy of the insurance policy or the
relevant documentation. It's important to have information on coverage, emergency contact
numbers, and any necessary claims forms.

7.Vaccination Certificates: Depending on your destination, you may need to carry proof of
vaccination for certain diseases. Research the vaccination requirements of your destination
country and carry the necessary documentation.

8.Credit Cards and Cash: Carry essential payment methods like credit cards and some local
currency for immediate expenses, such as transportation or meals upon arrival.
4.write about lounge facilities and benefits
ans:
-Comfortable and Relaxing Environment: Airport lounges offer a calm and tranquil atmosphere
away from the bustling terminal. Passengers can enjoy comfortable seating, quieter
surroundings, and a peaceful ambiance, providing a respite from the crowded areas.

-Complimentary Food and Beverages: Lounges typically offer a variety of complimentary food
and beverage options. Passengers can enjoy a selection of snacks, light meals, hot and cold
beverages, including alcoholic beverages, and sometimes even specialty coffee or tea.

-Wi-Fi and Business Facilities: Airport lounges often provide complimentary Wi-Fi access,
allowing passengers to stay connected and catch up on work or personal tasks. Some lounges
also offer business facilities such as workstations, charging points, and printing services,
catering to the needs of business travelers.

-Dedicated Assistance and Customer Service: Lounge staff are available to provide personalized
assistance and support. They can assist with flight information, rebooking, and other travel-
related queries, ensuring a smoother and more convenient journey.

-Relaxation Amenities: Many lounges offer additional amenities to enhance passenger relaxation.
These may include comfortable seating areas with recliners or sleeping pods, showers and spa
facilities, massage chairs, or even quiet rooms for meditation or relaxation exercises.

-Priority Boarding and Flight Information: Passengers in airport lounges often receive priority
boarding, allowing them to board the aircraft ahead of other passengers. Lounges also provide
real-time flight information, allowing passengers to stay informed about their departure gates,
delays, or any changes in their flight status.

5.write about airway bill and check list

ans:
. Airway Bill:
○ An Airway Bill (AWB) is a transportation document used in air freight shipments.
○ It serves as a contract between the shipper (sender) and the carrier (airline) for the
transportation of goods.
○ The AWB includes important information such as the shipper's and consignee's
details, the description of the goods, the weight and dimensions of the shipment,
the origin and destination airports, and the terms and conditions of carriage.
○ It also contains a unique tracking number that allows the shipper and other
stakeholders to track the movement and status of the shipment throughout the
transportation process.
○ The AWB is a non-negotiable document, meaning it is not a document of title and
 ○
does not represent ownership of the goods. It serves as evidence of the contract of
carriage and is used for customs clearance and delivery purposes.
. Check List:
○ A Check List is a document used to ensure that all necessary tasks, steps, or items
are completed or accounted for.
○ It serves as a tool for quality control, efficiency, and accuracy in various processes,
including logistics, project management, safety procedures, and more.
○ The Check List typically consists of a series of items or tasks that need to be
completed, inspected, or verified.
○ Each item on the Check List is checked off or marked as completed once the task or
item has been addressed.
○ Check Lists help prevent errors, omissions, or oversights by providing a systematic
and organized approach to tasks or processes.
○ They can be customized for different purposes and industries, ensuring that
specific requirements, standards, or regulations are met.