Tasks and Responsibilities -

Delegation
B2.1

Tasks for delegation

Specific tasks that need to be delegated regularly:
_ Data entry: This is a task that can be easily delegated to someone with basic computer skills. It
is a repetitive task that can be time-consuming, so it is a good task to delegate to free up your
time for more important tasks.
_ Administrative tasks: This includes tasks such as filing, scheduling appointments, and sending
emails. These tasks can be delegated to someone who is organized and efficient.
_ Customer service tasks: This includes tasks such as answering phone calls, responding to
emails, and resolving customer complaints. These tasks can be delegated to someone who is
friendly and has good customer service skills.

Challenges when delegating:

_ Trust: The first challenge is trusting someone else to do the task as well as you would. This can
be difficult, especially if you are a perfectionist. However, it is important to remember that you are
not always available to do the task yourself, and that delegating can free up your time to focus on
other important tasks.
_ Communication: Another challenge is communicating the task clearly to the person you are
delegating to. This includes making sure that they understand the task, the deadlines, and the
expectations. It is also important to be clear about how you want the task to be completed.
_ Monitoring: The final challenge is monitoring the progress of the task and providing feedback.
This is important to ensure that the task is being completed correctly and on time. It is also
important to give feedback so that the person you are delegating to can improve their
performance.

Expressions
_ I'd like to give you this opportunity to take on this task.
_ I'm putting my faith in you to handle this task.
_ I'm counting on you to deliver on this task.
_ I'm handing you the reins on this project.
_ I'm giving you the green light to take this task on.
_ I wonder if you'd be interested in taking on this task.
_ I'm giving you this responsibility.
_ I'm counting on you to get this done.
_ I'm giving you the authority to make decisions on this.

Tips
_ Choose the right person for the task. Consider the person's skills, abilities, and experience.
_ Be clear about the task and the expectations. What needs to be done? When does it need to be
done? How do you want it done?
_ Provide training and support. If the person is new to the task, provide them with training and
support.
_ Monitor the progress of the task. Check in regularly to see how the task is going.
_ Provide feedback. Provide feedback on the person's performance.
_ Be patient. It takes time for people to learn new skills and responsibilities.
_ Be supportive. Be there to help the person succeed.
_ Be open to feedback. Ask the person for feedback on your delegation skills.
_ Delegate tasks that are appropriate for the person's level of experience and skills.
_ Delegate tasks that are important but not urgent. This will free up your time to focus on more
urgent tasks.
_ Delegate tasks that you are not good at or that you don't enjoy doing. This will allow you to focus
on your strengths and areas of interest.
_ Delegate tasks that you can trust the person to complete. This will build trust and rapport
between you and the person you are delegating to.

Passive Voice
_ The passive voice is a grammatical construction in which the subject of the sentence receives
the action of the verb. For example, the active voice sentence "I wrote the report" becomes the
passive voice sentence "The report was written by me."
_ The passive voice is often used in business, especially when delegating tasks and
responsibilities. This is because it can help to make the message more objective and impersonal.
For example, the active voice sentence "I will assign the task to you" becomes the passive voice
sentence "The task will be assigned to you."