Professional Documents
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Curriculum Vitae
Ready to cooperate and willing to further training, communicative, positive, meticulous and realistic.
Commitment to work, a constant influx of new ideas, desires and opportunities for realization.
stefannelo12345@gmail.com +381616512121
Kisela Voda 6, Belgrade, Serbia #2Bele Bartoka 4/61 Borca July 05, 1994
@DimitricStefan stefannelo1234
stefand05.07
EDUCATION: SOFTWARE :
Hello Stefan,
Please find a little summary of your time shadowing the Shorex department on the Sapphire Princess below. Thank
you for your help with tour dispatch and I wish you every success during your next interview for Shorex 😊
Since Stepan’s interview for Shorex he has been to shadow the team at the desk almost every day for the last 4
weeks of his contract. He has been extremely dedicated, made extensive notes and shown a real interest in learning
as much as possible. While shadowing at the desk Stefan gained a knowledge of the following:
- The basics of Xplore including booking, canceling, batch print, recognizing conflicting tours, clearing the
waitlist, creating ticket verbiage and view roll sheets.
- IBM notes
- Dispatch sheets & why we use stickers to organize our guests into their groups for dispatch.
- Creating GEMS
- The basics of ShipStar and Polar to view prepaid tour credits and how to explain to a guest.
- He is aware of the letter we send to guests with private vehicle bookings and promotional letters to upsell.
- The importance of communicating food allergies and ADA requests to our tour operators in advance.
I have now witnessed how keen and willing to learn Stefan is. Prior to his interview in November 2023, he had not had
the opportunity to shadow and experience the department in action. Stefan has since been very enthusiastic and
absorbed as much information from the team as possible. Each of the 3 Tour Staff he has been showing have told me
that they would be happy to have Stefan on their team. He has also been complemented by our Assistant Manager for
his help during tour dispatch.
Rachael Beel
Princess Cruises
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12/15/23, 3:06 AM Gmail - Shorex Department - Shadowing November/ December 2023
The information contained in this email and any attachment may be confidential and/or legally privileged and has been
sent for the sole use of the intended recipient. If you are not an intended recipient, you are not authorized to review,
use, disclose or copy any of its contents. If you have received this email in error please reply to the sender and
destroy all copies of the message. Thank you.
To the extent that the matters contained in this email relate to services being provided by Princess Cruises and/or
Holland America Line (together "HA Group") to Carnival Australia/P&O Cruises Australia, HA Group is providing these
services under the terms of a Services Agreement between HA Group and Carnival Australia.
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3K
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Surname: Dimitric Forenames: Stefan
Employee Number: 642841 Position: Production Assistant
Date Joined Ship: 05/24/2023 Planned Leave Date: 12/13/2023
Brand: PC Vessel: Sapphire
Appraisal Type: Final GTP: PC Europe
Commitment to the Company Mission, Vision and Values; Demonstrates Culture Essential Behaviors
14% of Appraisal
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did it, and how
consistently they did it.
• Demonstrates personal commitment to, advocates for, and effectively communicates the company’s core values, goals, and
initiatives.
Meet Standards
• Treats all people with dignity and respect; shows respect for and understanding of diverse points of view.
• Prioritizes ethics and compliance, including health, environmental protection, safety, and security in day-to-day duties.
• Encourages others and demonstrates the ability to speak up, raise concerns, suggestions, and questions issues of non-
compliance without fear of retaliation.
Observations
For the duration of his contract Stefan was immersed in a multicultural team in the Princess Theatre. Experience and necessity placed
Stefan backstage for Production shows where he excelled at his show tracks and working as a cohesive team. Stefan showed a solid
understanding of the company's ethics and compliance policies. He was always prepared to work safely for both his own well-being and
his teammates. Stefan was confident to speak his mind and participate in team discussions.
Section Score 3.00
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did it, and how
consistently they did it.
Meet Standards
• Contributes to a welcoming and professional environment for guests and teammates.
• Understands how their performance, directly and indirectly, impacts the guest experience.
Observations
As well as being assigned tasks in the theatre, Stefan also successfully preformed duties in the other various entertainment venues
where he often encountered guest queries or assisted other teammates to perform on stage. He approached everyone with respect and
with professionalism and always presented himself on time for his assigned duties recognizing how his promptness resulted in a positive
experience for our guests.
Section Score 3.00
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did it, and how
consistently they did it.
• Seeks opportunities to learn and develop skill proficiency and improve work quality. Meets and
• Ensures that all mandatory/required training is completed on time. Sometimes Exceeds
• Learns from incidents and takes steps to ensure that they don't reoccur Standards
• thinks ahead to examine potential consequences of actions.
• Demonstrates ability to problem solve and adjust to challenges to meet new requirements.
Observations
Stefan eagerly sought audio knowledge from his supervisors and implemented the information he received as he was assigned various
soundchecks under the supervision of the APA. He accepted coaching from his supervisors graciously when needed and made
corrective changes as needed. He often had his equipment planned and perform his tasks efficiently to avoid negative guest
experiences.
Section Score 4.00
Observations
Stefan performed his duties equal in comparison to any stage crew of similar contract number. He rose to the challenge of being part of
the Princess Theatre team and he performed his shows tracks with pride, passion, and precision. He handled various musician sound
checks in the wheelhouse as well under the supervision of the APA.
Section Score 4.00
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did it, and how
consistently they did it.
Meet Standards
• Responsibly handles all assets (supplies, equipment, materials) with care to avoid damage, loss, or unnecessary waste.
• Displays an understanding of how the team member directly or indirectly impacts the financial success of the operations.
Observations
Stefan took care to regularly sort and tidy the equipment locker for the Wheelhouse band equipment and took it upon himself to
centralize the cables into one container. He handled all entertainment equipment with care and caution to avoid damage.
Section Score 3.00
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did it, and how
consistently they did it.
Meet Standards
• Speaks up to share ideas or information on important issues.
• Serves as a positive influence on others through supportive communication and actions.
Observations
Stefan actively participated in team meetings and share ideas on how to do some set-ups more efficiently. He welcomed new
teammates and shared his knowledge of ships operations selflessly.
Section Score 3.00
Development Goals/Summary
Development Goals: Although Stefan joined Sapphire with only one completed contract, he quickly adapted to working in the
Princess Theatre quickly and skillfully. His backstage performance was equal to any stage crew. He
continuously sought more knowledge in audio and tried to incorporate his training whenever possible.
Stefan has a strong work ethic and takes pride and ownership of anything he does. He has a willingness to
assist with any task no matter how big or small. Stefan has learned how work to with a team of many
during this contract as well as solo operations. His eagerness to continue learning will only slingshot him
on his chosen path. Stefan has been an asset to the Sapphire Production team and I wish him all the best
on his next contract.
Appraiser: Wendy Lynn Messner (Sr Production Mgr2) Signed on: 11/26/2023
First Approver: Tobias Eland Stewart (Entertainment Dir) Signed on: 11/27/2023
3.44
Acknowledgement
(I confirm that my appraisal has been delivered to me. This does not necessarily mean I agree with the appraisal. If I disagree with the
appraisal, I understand that I can include comments or discuss the situation with the Human Resources Manager.)