eduardo Seasoned business administrator boasting over a decade of expertise in personnel management across

retail and call center environments. Adept in team leadership, proficient use of analytical tools, and
data-driven decision-making. Possess advanced English proficiency at the C1 level. Results-oriented and
cortéz franco dedicated professional with a demonstrated commitment to achieving organizational objectives with a
focus on maintaining superior quality and compliance.
Business Administrator
ecortezf@live.com +51 971 971 242 /ecortezf

historical profile
MASGAMERS STORE

dairy queen ltd AMG INTERNATIONAL E.I.R.L. HIPERMERCADOS TOTTUS S.A. AMG INTERNATIONAL E.I.R.L.

2012 2014 2016 2018 2020 2022 2024

experience
Head of Human Resources Feb 2018 - now
AMG International E.I.R.L. (Lima, Perú)

As the current overseer of the entire human resources domain, my primary mission involves monthly reductions in staff turnover, providing essential
information support to management, and implementing more effective control over labor liabilities. My specific duties include

• Prepare comprehensive commission, biweekly, and end-of-month spreadsheets for the entire company.
• Handle monthly declarations of AFP and taxes in PLAME Platform.
• Conduct detailed liquidations for employees who have been dismissed.
• Provide assistance in managing cases and procedures with the Ministry of Labor or SUNAFIL.
Administrative Manager Jun 2020 - Dec 2023
MasGamers Store (Lima, Perú)

Managed the overall administration of the physical store and monitored sales on various virtual platforms, including Linio, Saga Falabella, and Ripley.
Key responsibilities included:

• Plan and organize day-to-day store activities to optimize operational efficiency.

• Formulate comprehensive operating policies and procedures to streamline store functions.
• Manage financial transactions, including making payments and ordering products from suppliers.
• Ensure meticulous management and custody of the store’s financial resources.
• Promote the creation of multimedia content for different social networks to generate leads.
Head of Nonfood Aug 2017 - Jan 2018
Hipermercados Tottus S.A. (Lima, Perú)
Promoted to this position through internal growth, where the primary focus was on the monthly implementation of campaigns and the strategic
distribution of layouts within predefined spaces. Key duties included:

• Evaluate merchandise stock levels and coordinate sourcing strategies to ensure optimal inventory.
• Provide comprehensive training for all operations personnel on seasonal strategies, fostering a cohesive and informed team.
• Make necessary adjustments to on-hand merchandise, addressing both unidentified and identified shrinkage factors.
• Expertly filter and select merchandise for Class 100 or Class 0, distinguishing between items that can be refurbished and those that cannot,
while ensuring alignment with strategic objectives.
Administrative and People Manager May 2016 - Jul 2017
Hipermercados Tottus S.A. (Lima, Perú)

As an Administrative Manager, a hybrid role encompassing responsibilities of both a Store Manager and a Human Resources Analyst, I played a pivotal
role in supporting various areas crucial to maintaining optimal sales flow, particularly during peak hours. Key duties included:

• Oversee invoicing, expense management, and the issuance of purchase orders to maintain financial control.
• Lead personnel selection, training, and induction programs, ensuring the development of a skilled and motivated team.
• Foster a positive work environment by encouraging activities that promote camaraderie and collaboration.
• Ensure strict compliance with labor standards and employee benefits, maintaining a harmonious and lawful workplace.
 eduardo ecortezf@live.com +51 971 971 242 /ecortezf
cortéz franco
experience
Administrative Assistant Aug 2014 - Feb 2016
AMG International E.I.R.L. (Lima, Perú)

Initially brought on as a temporary replacement for a 3-month period, my outstanding performance led to a continued role despite the return of the
original personnel. Primarily tasked with providing crucial support to management and delivering training assistance to the human resources depart-
ment. Key duties included:

• Efficiently prepare commission forms for collaborators to ensure accurate and timely compensation.
• Process weekly payments to suppliers and collaborators through banking systems, maintaining financial transparency and reliability.
• Regularly review and track the daily attendance of employees, ensuring compliance with schedules and promoting accountability.
• Provide comprehensive support to management, addressing and fulfilling all requested tasks promptly and effectively.
Shift Leader Dec 2012 - Jul 2013
Dairy Queen LTD. (Texas, USA)

As part of the Work & Travel program, I undertook a summer position in the United States, initially working as a production worker in a restaurant
situated in the cold desert area. Demonstrating exceptional performance, I progressively expanded my skills across various areas, ultimately earning
the role of leader for the morning shift. Key duties included:

• Coordinate seamless activities during shift changes, ensuring a smooth transition for the team.
• Manage cash and change efficiently during shifts, maintaining accurate financial records.
• Monitor and manage supplies and equipment to optimize operational efficiency.
• Provide support in congested areas, demonstrating adaptability and problem-solving skills.

eDUCATION
Excel Expert 2023 - 2023
Instituto de Emprendedores USIL (Lima, Perú)

Bachelor’s Degree in Business Administration 2008 - 2015

Universidad Alas Peruanas (Lima, Perú)

English For Business Profesionals 2012 - 2013

Universitiy of Texas of the Permian Basin (Texas, USA)

SKILls
• Proficient in Microsoft Office programs, including Word, PowerPoint, and Excel.
• Experienced in Oracle systems (requests).
• Familiar with basic marketing tools such as Adobe Illustrator, Adobe Photoshop, Meta Ads, and Manychat bot.
• Knowledgeable in PLAME, the SUNAT payment, and tax platform.
• Skilled in SUNAFIL processes, including appearances for labor procedures.
• Competent in Gantt systems.

eXPERTISe
• Advanced English proficiency at the C1 level.
• Skilled in recruitment and personnel management.
• Experienced in the elaboration of payment schedules.
• In-depth knowledge of Peruvian labor legislation and administrative procedures.
• Data-driven decision-making for effective hiring and informed business unit decisions.
• Leadership in projects influencing the adoption of company culture in new candidates.
• Development and implementation of human resources strategies.
• Oversight of all personnel-related operations.
• Providing advice and guidance to employees on various human resources matters, including benefits, compensation, and conflict resolution.
• Maintenance of effective communication with senior management and other departments to ensure alignment and collaboration.