Professional Documents
Culture Documents
Management Functions
Management Functions
❑ Organizing
❑ Leading
▪ Measurement
▪ Monitoring
▪ Interplay
▪ Reward
▪ Discipline
▪ Selection
D. Productivity and Performance Management
What is Performance Management?
‒ a structured mechanism in which an organization's
overall performance can be enhanced by the
performance of individuals
‒ both a strategic and an integrated approach for
achieving successful results in organizations by
improved success and improving team and individual
skills (Armstrong and Baron, 1998)
D. Productivity and Performance Management
The following acts constitute a Performance Improvement
system:
1. Create specific job requirements and management plans
for workers including main outcome areas (KRA') and
management indicators;
2. Choosing the correct group of people by introducing a
suitable selection method.
3. Negotiate result assessment and overall efficiency
criteria and performance expectations against the
predefined benchmarks;
D. Productivity and Performance Management
4. Continuous coaching and encouragement throughout
the success delivery period;
5. Defining the training and growth needs by assessing the
results achieved against the criteria set and by
implementing successful performance implementation
programs.
6. Conduct quarterly management planning meetings and
assess the success of employees based on performance
plans;
D. Productivity and Performance Management
7. Design appropriate incentive and reward programs to
identify all workers who meet the performance
expectations by meeting the criteria set in compliance
with the performance plans.
8. Supporting workers with promotional / career growth
and guidance;
9. Exit interviews to clarify the source of employee
dissatisfaction and eventually leave
D. Productivity and Performance Management
The major objectives of performance management are:
• Allowing workers to achieve higher work performance
levels.
• Helping workers recognize the expertise and skills
needed to do the job effectively as this would shift their
attention to executing the right task in the right
direction.
• Push their attention in the right direction to accomplish
the right mission.
D. Productivity and Performance Management
• Improve employee efficiency by promoting employee
confidence, encouragement, and successful incentive
program implementation;
• Promoting a two-way communication mechanism
between supervisors and employees to explain
responsibilities and accountability requirements, tom
communicate functional and organizational priorities, to
provide frequent and consistent feedback to improve
employee performance and continuous coaching.
D. Productivity and Performance Management
• Identifying and addressing barriers to effective success
by continuous monitoring, coaching, and development
approach.
• Establishing a basis for strategic planning, succession
planning, promotions, and performance-based payment
of several administrative decisions.
• Encouraging professional development and employee
career progression by helping them to gain the
knowledge and skills they need.
D. Productivity and Performance Management
Two of the main issues of an organization's performance
management framework are:
• In terms of output (results achieved), outcomes,
processes required to achieve results, and also inputs
(knowledge, competencies, and attitudes).
• Concerned with measuring outcomes and assessing
progress in achieving targets set.
• Defining business plans to shape a successful future in
advance.
D. Productivity and Performance Management
• Continuous improvement and development through the
creation of a learning culture and an open system;
• Developing a culture of trust and mutual understanding
that encourages free communication at all levels in
matters such as clarifying expectations and sharing
information on the core values of an organization that
binds the team together.
• Ensuring procedural fairness and accountability in the
decision-making process.
D. Productivity and Performance Management
An effective performance management system includes the
following components:
1. Performance Planning
2. Performance Appraisal and Reviewing
3. Feedback on performance accompanied by personal
therapy and performance facilitation
4. Rewarding good performance
5. Performance Management Plans
6. Potential assessment
E. Financial Planning, Operations, and Accountability