This document is Customer Service Report Template.

It is part of the supporting assessment resources for Assessment Task 4 of SITXCCS007.

Aus Biz Coaching

Customer service report

Introduction

This report evaluates feedback and complaints from Aus Biz Coaching customers over
the past three months. During this period, we received 20 submissions.

Analysis of Feedback

Key issues identified include:

1. Timeliness: Customers expressed concerns about delayed responses to

inquiries and appointment requests.
2. Communication: Challenges in understanding service information were
highlighted.
3. Service Quality: Some customers cited issues with phone interactions and
service quality.

Potential Actions to Address

To address these concerns, we propose:

1. Timeliness: Streamlined response processes and adherence to response

timelines.
2. Communication: Improved communication with plain language.
3. Service Quality: Staff training to enhance phone interactions and overall
service quality.

Recommendations

1. Prioritize Timeliness: Implement streamlined responses and meet established

timelines.
2. Enhance Communication: Provide clear and concise information.
3. Focus on Service Quality: Train staff to improve phone interactions and overall
service quality.

These actions will elevate customer satisfaction and enhance service quality at Aus Biz
Coaching.

© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au
Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |Phone: 0432 197 654 |Email: admission@pakenham.edu.au
Student Resources for SITXCCS007| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of 1