This document is Complaint Acknowledgement Letter Template.

It is part of the supporting assessment resources for Assessment Task 3 of SITXCCS007 .

Name and address

123 Customer Lane Citysville, ST 12345

Date: October 15, 2023

Re Receipt of complaint
Dear Mr. Smith,
I am writing to advise you of the receipt of your complaint. We have received your
concerns and are currently processing your complaint. Our aim is to resolve this matter
to your satisfaction.
We will provide you with a formal response in writing within 10 days of the date of this
letter. If you have any further information or details you'd like to provide regarding your
complaint, please feel free to get in touch with us.
Yours sincerely,
Jatin
Customer Service Officer

© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au
Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |Phone: 0432 197 654 |Email: admission@pakenham.edu.au
Student Resources for SITXCCS007| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of 1