This document is Complaint Register Template.

It is part of the supporting assessment resources for Assessment Task 3 of SITXCCS007.

Aus. Biz Coaching

Complaints Register

Systemic
Date of Complainant Person Description of Improvement
Complaint Name Responsible Complaint Cause Resolution Comments Required

Workshop was Offered a free Customer

Customer dull and Lack of workshop or one- accepted the
2023-10-05 John Smith Service Officer uninteresting engagement on-one session offer No

Customer
Customer Event content not Refunded 50% of satisfied with the
2023-09-20 Mary Johnson Service Officer as advertised Miscommunication event price resolution No

2023-08-15 David Brown Managing Book arrived Transit damage Sent a replacement Customer No
Director damaged copy received the

© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |
Phone: 0432 197 654 |Email: admission@pakenham.edu.au Student Resources for SITXCCS007| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 1 of 2
This document is Complaint Register Template.
It is part of the supporting assessment resources for Assessment Task 3 of SITXCCS007.

Systemic
Date of Complainant Person Description of Improvement
Complaint Name Responsible Complaint Cause Resolution Comments Required

replacement book

© Pakenham Institute Pty Ltd |RTO No. 41536 l CRICOS Code: 03941H I Website: www.pakenham.edu.au Unit 2, 66 – 68, Main Street Pakenham VIC 3810 Australia |
Phone: 0432 197 654 |Email: admission@pakenham.edu.au Student Resources for SITXCCS007| v1.1 | Last reviewed: October 2021 | Not controlled when printed Page 2 of 2