Leisure at heart,

business in mind

Asia Pacific 2022

Gran Meliá Cam Ranh Bay

 Meliá Hotels International’s commitment to
About Meliá Hotels International responsible tourism has led the Group to become
We lead from leisure the most sustainable hotel company in
Spain and Europe, according to last S&P
Global Sustainability Yearbook 2022 (Silver
Class distinction).
Key facts Ranked seventh in the Wall Street Journal's list
of the 100 most sustainably managed companies
Founded in 1956 in Palma de Mallorca, Spain in the world (and the leading travel company).
#1 in Spain Only Spanish travel company included in the list
#3 in Europe of “Europe’s Climate Leaders 2021” by Financial
#19 worldwide Times.

Source: Hotels 325 Rank 2021, by number of rooms

Portfolio (Nov.2022)

INNSiDE Bangkok Sukhumvit

 Biography
Gabriel Escarrer Jaume is a member of the second generation of the founding family of what is now Meliá Hotels
International, a multinational company with operations in more than 40 countries, included in the Ibex 35 stock
market index, and with more than 390 hotels on 4 continents.

After graduating from Wharton School, Gabriel Escarrer Jaume worked at the Salomon Brothers investment bank in
New York, during which time he took part in the successful IPO of Meliá Hotels International, founded by his father,
Gabriel Escarrer Juliá, in 1956. Escarrer combines a strong strategic vision and financial acumen with a vocation as a
hotelier. After joining the company, he led the strong drive for growth and diversification of the company’s business
model, providing Meliá with a solid competitive position and greater financial strength in an increasingly complex
business environment in the international travel industry.

Since he was named Vice Chairman and CEO of the Group in 2009, Escarrer has also led an unprecedented cultural
and organisational change, with a significant focus on corporate responsibility, sustainability and talent and people
management. In 2016, after the company founder relinquished his executive responsibilities, he became the CEO,
going on to lead an intense digital and cultural transformation which has positioned the company at the forefront of
the industry in digitalisation. In combination with financial consolidation and the evolution of the business model, this
allowed Meliá Hotels International to be better prepared for the major disruption that the COVID-19 pandemic would
cause in the entire tourism industry in 2020 and 2021.

GABRIEL ESCARRER Named one of the top 10 executives in Spain and one of the most influential CEOs in Spain according to Forbes
magazine, in 2019 he was appointed President of Exceltur, the Spanish Tourism Alliance for Excellence, bringing

JAUME strong leadership to the industry hardest hit by the pandemic. A firm defender of the values on which the family
business was built, under his leadership Meliá Hotels International was named in 2019 and 2020 the most sustainable
hotel company in the world, according to the Corporate Sustainability Assessment carried out by Standard & Poors
Global, and also the seventh-ranked company in sustainable management worldwide according to the Wall Street
Journal.

Executive Vice President

and CEO
 Our Values
Our talent management model
focuses on our values to create a
homogeneous and simple culture
through transversal behaviors
that define who we are and how
we want to be.
Leisure at heart, business in mind
“Hospitality is, more than a business, an attitude towards life, something
that comes from the heart. That is why we are as deeply committed to
our guests’ enjoyment as we are to our excellence in business. Mind and
heart in agreement to achieve your trust, and our success”
Our values allow us to make our corporate slogan visible, expressing the perfect
harmony between our hearts and our minds, between the exceptional hospitality we
offer and our excellence and rigor in management.
• SERVICE VOCATION born of our passion for hospitality
• EXCELLENCE & CONSISTENCY because we do things well, professionally, efficiently
and consistently
• PROXIMITY because we love to share, listen, feel
• INNOVATION because we anticipate the future and innovate to become better
every day
Our corporate values come to life through the behaviors that we promote among all of
us who are part of this great family.
Values translated Our corporate values come to life through 12 behaviors that define who we are
into behaviors and who we want to be. ​

The customer, Passion • My customer comes first: their satisfaction is the response to a job well done.
Quality • People trust my work: I fulfil my commitments in the right way and on time
our reason to be
Efficient communication • I listen so I can understand needs: I give simple and direct answers.
SERVICE VOCATION Agility • I avoid delays: I look for agile ways to solve problems.

Yourself • I am self-motivated: I keep moving forward with a positive attitude despite the
Self-motivation
EXCELLENCE Constant improvement difficulties.
& COHERENCE Integrity • I don’t stick to routines: I look for opportunities to do things better every day.
• I do what I say: my behaviour is honest, ethical and transparent

Your relationships, Teamwork • I challenge myself to be a better colleague: I build relationships and celebrate the
others Diversity success of others.
Sustainability • I treat others as they would like to be treated: I make the most of and acknowledge
PROXIMITY their differences.
• I think about the impact my actions have: both on society and the environment.

Your results, Critical thinking • I question everything on principle: I propose creative ideas.
the Company Proactivity • I don’t sit around waiting for things to happen I act and make them happen

INNOVATION

The Human Resources processes are aligned and accompany us in the management of
our people throughout all the phases of their life cycle at Melia.​​

SELECTION > LEARNING & DEVELOPMENT > PERFORMANCE MANAGEMENT > WORK ENVIRONMENT
Our Portfolio

50 hotels
13,086 rooms
 Our Story at a Glance
From Mallorca to the world,
our history is an exciting
journey that began more
than six decades ago
1956
The company’s first hotel is
founded (Palma de
Mallorca, Spain)
1984
Acquisition of the hotel chain
HOTASA. Becomes the largest
hotel group in Spain
1960’s
1970’s 1987
Growth in the Balearic
Growth in other resort Acquisition of the Meliá hotel
Islands
destinations in Spain chain. The company changes its
name to Sol Meliá
1994
Launch of the loyalty programme
(current MeliáRewards)
1995
The birth of Paradisus Resorts,
specialising in the luxury sector
1996
First European group to be quoted
on the stock exchange
1997
Launch of the booking website
melia.com
2011
2000
The company becomes
Meliá Hotels International
Acquisition of the TRYP Hotel chain
2014
2004 The Meliá Digital project is born to promote
the company's digital transformation
Launch of the Vacation Club Club
Meliá
2019
2006
Meliá is named the Most Sustainable
Launch of ME by Melá, the most Avant-
Hotel Company in the world by the
garde Brand in the portfolio
investment agency SAM
2007
Acquisition of the German Brand 2021
INNSIDE Meliá continues to diversify its brand
Launch of the SAVE Project to fight portfolio and creates The Meliá Collection
climate change and the Affiliated by Meliá network
Our Brands

Luxury brands

Premium brands

Essential brands
Our Brands
Our Brands
Our Brands
Our Brands
 Our Loyalty Program
4 membership levels
+13.8 million members
Source of 81% of all sales through direct channels
20% more hotel expenditure than non-loyal customers

MeliáRewards is the Meliá Hotels International loyalty

programme, where members can enjoy benefits and
exclusive offers. With MeliáRewards, belonging means
more: more value, because you enjoy points, surprises
and discounts; more opportunities, because you can earn
and redeem points in a thousand ways; and more time,
because our members are our priority.
 +55,000 registered travel agencies
+400,000 companies with access to MeliáPRO Corporate
+130,000 travel agents members of MeliáRewards
TravelLabs: exclusive communities on social networks

MeliaPRO is the umbrella brand for all professional

segments: corporate travelers, Meetings & Events,
travel agencies and tour operators.

The portal www.meliapro.com allows users to manage

and control their professional activity in a flexible
manner and enjoy benefits, instant commissions and
special rates.
Southeast Asia
Portfolio
 Southeast Asia Organization Chart

Ignacio Martin
Managing Director

Ngan Pham
Executive Assistant

Manuel
Ferriol Thrissa Luong Do
Head of Arnau Charlotte
Simorangkir E-Commerce
Operation SEA Oliver Fournier
E-Commerce Vietnam
F&B Operation

Toni Gonzalo Javier Tejero David Viet Melanie Nancy Ning Stella Ricardo Stephen Andrea Khiet Kate Park Norah Kim
Sedano Maceda Human Martin Dang Blanco Owner Relations Chen Fernández Nunan Barbi Le BD Vietnam, BD Korea,
Administration Development Resources Engineering IT Legal & Pre-opening GEX Revenue BD SEA Marketing Marketing Indonesia, Myanmar,
Management Malaysia & Thailand &
Singapore Philippines

GSA GSA GSA

India Sydney Tokyo

Maria Ngan Margaretha Anh Duy Bryan Anh Thi Law GSA
Melania Quan Yunita Nguyen Nguyen Hung Dao Phan Jiun
Lyn Delhi
Controller Controller Development & HR Engineering Nguyen Legal Marketing
Indonesia Vietnam AP Coordinator Vietnam IT Vietnam Loyalty

Tonia Randall Kelly

Sehan Lui Kim
Sales Sales Sales
India Australia Japan
& New Zealand

OUTSOURCED
HO CHI MINH CITY JAKARTA BALI KOREA SHANGHAI TEAM
SEA Portfolio – Operating 30 hotels

Distribution by Brands

THAILAND
3
VIETNAM
MYANMAR 18
1
INDONESIA
MALAYSIA 7
1
SEA Pipeline Portfolio – 9 hotels

THAILAND
3
VIETNAM
4

INDONESIA
MALAYSIA 1
1
 China Portfolio

Gran Meliá Chengdu

 Southeast Asia Organization Chart

Jeronimo Molina
Director of Operations

Suki Lao
Executive Assistant

David Peter Liu Toni Javier Tejero Vivian Viet Melanie Miguel Ricardo Elaine Andrea Annie Law Kate Park Norah Kim
Martin Engineering Sedano Human Jiang Dang Blanco Wang Fernández Bao Barbi Wang Jiun BD Vietnam, BD Korea,
Engineering China Administration Resources GEX IT Legal Development Revenue Business Marketing Marketing Lyn Indonesia, Myanmar,
Management Development China Loyalty Malaysia & Thailand &
Singapore Philippines

GSA GSA GSA

India Sydney Tokyo

GSA
Delhi

Tonia Randall Kelly

Sehan Lui Kim
Sales Sales Sales
India Australia Japan
& New Zealand

OUTSOURCED
SHANGHAI HO CHI MINH CITY BALI KOREA TEAM
 China Portfolio – 11 Hotels

Operating
6

Pipeline
5

Brand Hotel Rooms Country Hotel Type

Gran Meliá Xian 380 China Urban
Meliá Jinan 229 China Urban
Meliá Shanghai Parkside 88 China Urban
INNSiDE by Melia Zhengzhou 335 China Urban
Gran Meliá Chengdu 265 China Urban
Meliá Chongqing 230 China Urban
Key Outbound
Hotels
 Madrid. Spain

In the artistic and cultural heart of Madrid, a short walk from some of the
most important monuments in the city, such as the Royal Palace, the Teatro
Real and the Almudena Cathedral

• A former 19th century palace with a prime location in the Madrid of the
Austrias
• Swimming pool and solarium on the hotel rooftop with panoramic views
• Historically important garden measuring 1000 m²
• Room service 24-hour concierge and luggage porter service
• Possibility of romantic package
• Massages, facial and body treatments
• Babysitting service
• Wi-Fi Internet
• Car rental service and Airport transfer service
• Business center / Meeting / Banqueting
• International secretarial services. Translation service
Iguazu. Argentina

The superb location offers stunning views of the jungle and Iguazú Falls.
Rest in a quiet and peaceful atmosphere, immersed in the mystical energy
of the Paranaense jungle

• The hotel is superbly located within the Iguazú National Park, near
Iguazú Falls
• Ideal for outdoor activities or visiting iconic sites, such as the Three
Borders Landmark
• Modern, comfortable rooms with views of the falls or the jungle
• Large gardens with pool, tennis court and rest areas for sitting back and
admiring the stunning natural surroundings
• Relax and let yourself be pampered at the spa, a sanctuary of tranquility
to invigorate the body, with the finest treatments and massages
• Seven meeting rooms for up to 600 guests, a unique atmosphere and
innovative services
 London. UK

Bang in the middle of London’s West End, ME is surrounded by theatres,

boutiques and nightclubs. Art, music and design meet personalised service
for an experience beyond mere accommodation. +

• Modernity and sophistication in central London. You will be

surrounded by theaters, shops and fashion stores
• A few minutes from the most popular visits of the British capital, such
as Covent Garden, Trafalgar Square, Parliament or the impressive
Cathedral of St. Paul
• Designed by world-renowned architects Foster and Partners, ME
London combines art, music and avant-garde with the most exquisite
design and the most select environment
• Its restaurant STK London takes you with its gastronomic offer to the
very heart of New York, while at Radio Rooftop Bar you will enjoy
panoramic views of London
• Its exclusive ME + service gives you extra comfort thanks to its
exclusive advantages, such as preferential access to hotel facilities or
24-hour check-in when reserving a Suite
 Dubai. UAE

An architectural masterpiece located in the heart of new Dubai.

Located just a stone’s throw away from the design, fashion, art and heritage
hubs, ME Dubai is the cultural epicenter of the city. Enjoy superior boutique
accommodation with sweeping city.

• Brand new hotel opening! Book your room from March 1, 2020 and be one
of the first to experience ME Dubai
• ME Dubai is located in the heart of the Burj Khalifa District, just a short
distance from major shopping destinations, design hubs and fashion
avenues
• Burj Khalifa, the world’s tallest tower, can be seen from the hotel, while
The Dubai Mall is five minutes away
• Get the gang together and feast on authentic Spanish dishes at Central,
while The Maine Oyster Bar and Grill and Roka by Zuma are also housed
within the hotel
• Designed by Zaha Hadid, ME Dubai offers architectural and design lovers
something to marvel at, with interior and exterior masterpieces galore
 Tanzania. Africa

• In the heart of Serengeti National Park, 15,000 km2 of pure

nature with the greatest concentration of wildlife on the continent
• Overlooking the River Mbalageti valley. 36 km (50 minutes) from
Serorena airport and 335 km from Arusha and access to Kenya
and Lake Victoria
• A safe and perfectly integrated resort with all the services and
facilities of a luxury hotel
• Elegant rooms and suites inspired by local Masai traditions with
colonial details and terraces that offer breath-taking views
• Magnificent facilities made from sustainable architectural
materials, offering pool, gym, spa, Kids&Co and meeting rooms
equipped with the latest technology
• The experience of discovering the world’s most sensual continent
through an extraordinary fusion of international cuisine and local
flavours
Dubai. UAE

An urban oasis located amidst a 160-acre polo estate with a naturally

contemporary design. A mere 20 kilometres from Dubai’s urban
centre, find yourself in the lush serenity of Desert Palm, the perfect
setting for an elegant hideaway

• An urban oasis approximately 20 kilometres from Dubai city

center
• Located near Dubai Safari Park
• An Oak-wood-Fire Grill overlooking the main championship polo
field serving chilled bubbles, indulgent tapas, creative dishes and
edgy cocktails
• Samanā spa, a sanctuary of wellness and serenity
• A boutique fitness centre: state-of-the-art equipment, exclusive
facilities and atmosphere
• Lush green surroundings perfect for the ultimate outdoor
destination weddings
 Cancun. Mexico

With the exquisite backdrop of the Caribbean Sea, this all-inclusive luxury
resort offers luxurious amenities including a 9-hole, par 3 golf course, four
lavish pools and the signature YHI Spa.

• Nine restaurants and seven bars focused on the highest quality food,
service, and décor provide guests with an unrivaled culinary experience
• Royal Service is the adults only option for travelers craving a little more
attention, pampering, and privacy
• Family Concierge is designed for families to spend time together as the
rooms come with luxury amenities for kids and parents alike
• Outstanding service and exceptional facilities in a breathtaking tropical
paradise
 Madrid. Spain

Tradition merges with the avant-garde in the iconic hotel Meliá Madrid
Princesa, the perfect option for exploring the life of this incredible city, both
day and night.

• Excellent location in the cultural heart of Madrid, this hotel is perfect

for business meetings combined with enjoyment of all the leisure and
entertainment facilities nearby
• Enjoy the history and heritage of Madrid visiting emblematic locations
such as Plaza de España, Puerta del Sol or the Royal Palace, all just a
short walk away
• Our exclusive The Level service provides a new level of well-being and
comfort. A personalised service designed to exceed your expectations
• Savour the delicious Mediterranean cuisine in our modern signature
restaurant. Any of our magnificent Spanish wines will be the ideal
accompaniment
• More than 20 event rooms are ideal venues for the most successful
meetings and celebrations. Excellent facilities and a team of expert
professionals focused on creating the most special environment
 Barcelona. Spain

Meliá Barcelona Sarrià has a strategic location in the city of Barcelona. Just a
few minutes on foot from Avenida Diagonal, Passeig de Gràcia and the Camp
Nou stadium of F.C. Barcelona, it is the perfect option for business, cultural
and shopping tourism.

• Located on Avenida Diagonal, one of the most important avenues in

Barcelona and gateway to a city full of life
• 5 minutes from the Camp Nou football stadium, Passeig de Gràcia and
the legendary La Pedrera by Gaudí. The Sagrada Familia Cathedral and
Park Güell, also designed by Gaudí, are just 10 minutes away
• Modern, functional design with rooms full of light and with spectacular
views of the city. Immerse yourself in the history, architecture and
beauty of Barcelona at the Meliá Barcelona Sarriá
• The Nonna Maria Restaurant serves delicious Mediterranean and
international dishes. The creative, signature pizzas made by the
renowned chef Jérôme Quilbeuf with the finest ingredients are the
biggest highlight
• Recover after an intense day of work or sightseeing in YHI Wellness, a
Spa with specialised services that will reinvigorate you inside and out
 Milan. Italy

The Meliá Milano is renowned for offering the highest degree of exclusivity.
Every corner of the hotel is carefully designed for you to enjoy an
unforgettable experience.

• Meliá Milano is perfectly located in the most dynamic and fastest-

growing district in Milan, a short walk from city life, a new architectural
project with a shopping centre and urban garden
• Savour fresh Mediterranean cuisine and an exclusive selection of
signature cocktails in our Jigger Food & Cocktail Bar
• A boutique hotel inside the hotel. Guests in The Level rooms and suites
enjoy privileged and private services during their stay
• Choose the highest quality tailor-made service at The Level Lounge: a
modern space where with exclusive private check-in and check-out,
concierge, 24-hour snack buffet and more
• Our Convention Centre provides more than 1,000m2 of space in 18
versatile and well-equipped meeting rooms
 New York. USA

• 313 spacious and modern guestrooms with floor to ceiling

windows
• Family Suites with connecting rooms
• Complimentary mini-bar with water, juice and soda
• SAMPAR bath amenities
• Nespresso coffee machine
• Sig nature bathrooms
• Unique suites with terrace featuring views of the Empire State
Building
• 42” flat-screen TV with separate USB and Bluetooth connectivity
panel
• Complimentary Wi-fi in all rooms
• Signature Mediterranean & Spanish fusion restaurant
• Outdoor dining available
• Wellness & Fitness area open 24 hrs
• Meeting suites with state of the art technology
• Live entertainment with music and DJ’s (weekends)
Exceed our limits
 MELIAHOTELSINTERNATIONAL.COM
MELIA.COM
MORE THAN 380 HOTELS IN 40 COUNTRIES

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Cảm ơn
Gracias