FNSACC408 1.5.b

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1.5.

b
Different types of questions can be used during an interview to elicit
different types of information. Here are six examples of typical
questions:

Open-ended inquiries
Respondents are encouraged to answer these questions completely and
in-depth. Frequently, they begin with the words "how," "what," or
"why." As an illustration, "How do you feel about the recent changes in
the project?"

Finished Questions:
These inquiries include predetermined response possibilities, such as
multiple-choice or yes/no. They are helpful for gathering quantitative
data. Do you think the new functionality is useful, for instance?
(Yes/No)"

Likert scale questions gauge whether a statement is agreed upon or


disagreed upon by the respondent. There are several alternatives
available for respondents to select from, including "strongly agree,"
"agree," "neutral," "disagree," and "strongly disagree." As an
illustration, you might ask customers to "Please rate your satisfaction
with our customer service: Strongly Satisfied, Satisfied, Neutral,
Unsatisfied, Strongly Unsatisfied."
Questions with Semantic Differences:
To determine respondents' feelings or views, these questions employ
pairs of opposing adjectives. According to a scale between the two
adjectives, respondents indicate where they fall. For instance, "Rate the
product's ease of use on a scale from Difficult to Easy."

Querying Statements:
In order to gain more understanding, probing inquiries dive further into
the respondent's first response. They are employed to elucidate,
expand upon, or research particular themes. For instance, "Can you
elaborate more on your experience with the website's navigation?"

Hypothetical or Scenario Questions:


These questions ask respondents to imagine themselves in a particular
situation. They help gather insights into potential behaviors or
reactions. For example: "How would you respond if we introduced a
subscription model for our service?"

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