Advanced AI and Data Product

Usage–Customer FAQs
 Question Answer
At ServiceNow, we bring purpose-built AI to the enterprise to enable
optimized and automated workflows.

Why is data important for AI to Data plays a critical role in delivering the best possible AI
deliver the best predictions and experience.
outcomes?
ServiceNow works securely with customers’ data to build high-
quality, purpose-built models that work especially well for customers
who contribute to model building and testing.
To protect data privacy, we will filter out any personal
information from your data processed by the app to ensure it is
What happens when you Now entirely safe.
Assist?
We also use the filtered data to build better products and improve
our AI/ML solutions. The data we use are never sold or shared data.
A Customer may instruct ServiceNow not to use and *store data
processed by the Generative AI Controller App to develop and
improve the App or other ServiceNow technologies by sending an
email to genai.optout@servicenow.com, including the Customer
Can customers opt out of data Name.
sharing?
*Please note that the opt-out will not apply to data previously
collected before the opt-out is processed by ServiceNow, and in
some cases, this may limit the ability of the Generative AI Controller
App to better address a Customer’s specific use case.

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