Now Assist FAQs

Question Answer

Which generative AI Providers do ServiceNow has its own LLM and also
we support? supports OpenAI and Microsoft.

Task summarization, agent assistance, content creation, actionable

What can you use Now Assist for? answers, text to code, and embedding generative AI in process
flows and Virtual Agent with the Generative AI Controller.

Which releases are compatible with

Customer instances should be on Vancouver Patch 2 or higher.
the Now Assist?

Which builder interfaces use

Virtual Agent Designer, Flow Designer, and Scripting.
generative AI?
Your data and queries will be sent to OpenAI and Azure OpenAI. We
recommend you peek at their data privacy policy and decide what
How does ServiceNow handle data usage policy works best for your organization.
privacy?
• OpenAI Usage Policy
• Data, privacy, and security for Azure OpenAI Service
We have minimized the risk of hallucinations through selective use
cases and prompt engineering, but there is always a chance of
How accurate is generative AI?
inaccurate information in generated content. We recommend
human review for such content.
Can you modify or create your
own prompt, temperature, or Not at this time.
number of tokens?
What models are currently
We support GPT-3, GPT 3.5 turbo, and GPT-4 models.
supported?

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