JANELLE

ESPINA
Accounts Manager
I'm an accounts manager that's always
challenged to learn new things and apply all
the learning into action. I fully dedicate
myself to everything I do, especially things I
am passionate about. I am seeking to grow
together with my client/s and help them get
the full experience and satisfaction

TECHNICAL SKILLS EXPERIENCE

Manage portfolio of clients
remotely
• Establish and maintain strong client
relationships through regular close
contact through frequent phone calls,
email communication, and meetings
online
• Answer inbound calls and emails
regarding client issues effectively and
problem-solve at the account
manager level
• Escalate client issues to the
appropriate teams including Support,
Implementation, QA/Development,
etc. if items cannot be resolved at the
account manager level
• Follow up on client issues within 24-
48 hours with updates
• Monthly status report meeting with TL
and Manager
• Weekly team meeting client reports
• Updating, adding, and verifying
client contact information in MOS
monthly, marking key contacts such as
office managers, physicians, etc.
• Create cases in MOS to coordinate
IMS Build updates, server migrations,
and other IT-related updates
• Effectively manage task assignments
(IMS updates, escalations, weekly
meeting reports, webinars, reference)
2018-2024
Medspecialized Inc.
Accounts Management Executive
Handle clients' accounts
Retain clients that are planning to
leave
Keeping clients satisfied with
support and services
Escalates issues/concerns to
designated teams
Upsell value added features
Sending out email blasts for
marketing
Updating spreadsheet for better
tracking
Meeting clients for trainings
2020- Present
Business Owner
Online Business Owner
Handling all social media acounts
Producing handmade products
Keeping notes of the sales made
Taking photos of the finished
products
Posting contents to increase
engagement
Updating inventory
 TOOLS EDUCATION
2014-2018
GoToMeeting Cebu Normal University
Hubspot
Google Workspace Bachelor of Arts major in English
Canva Language
IMS (Intelligent Medical Software)

CONTACT
+639 285 982208

espinajanelle21@gmail.com