PERSONAL

INFORMATION
BEHLOUL BENHAOUA
calle nou de la rambla 103
624-713-419
Bibou27mosta@outlook.com

Sex: Male | Date of birth: 18/05/1992 | Nationality : Algerian

From 2013/2014: Master in editorial translation in Spanish university (Murcia).

From 2012/2013: Spanish license in didactics and learning design.

From 2012/2013 : Bachelor degree in letters and foreign languages

STUDIES
APPLIED FOR From 2009/2010: Bachelor degree in letters and foreign languages.

JOB APPLIED From 2016 to now: Working as customer service and service agent in Emirates Arline
FOR (call Centre), (Dubai)
POSITION
PREFERRED JOB From 2015/2016: Sales advisor in Louis Vuitton Dubai Mall (Dubai)

From 2014/2015: Sales advisor in Tom Ford Perfumes Galleries Lafayette (Dubai)

From 2014/2015: Receptionist in Hotel Novotel (Dubai)

From 2013/2014: Waiter in a Bar Restaurant (Spain)

WORK EXPERIENCE
- Customer service and service agent in Emirates Arline
(Dubai):

- Taking care of all the requests and reservation requirements for our
From 2016 until now
customers from all around the world.
- Ensure the highest standard of customer service is provided to all our
clients, tariff fares are offered and actively issue tickets and sell related
products.

- Sales advisor in Louis Vuitton Dubai Mall (Dubai):

- Drive and achieve individual and team objectives and be accountable for
From 2015 To 2016 sales results
• Welcome every Client and provide the best Client experience through
the delivery of premium customer service, product knowledge and
expertise
• Engage with clients to develop long term relationships and confidence
in Louis Vuitton products and services
• Perform as a team player and participate in all activities contributing to
the overall objectives of the store

- Sales advisor in Tom Ford Perfumes Galleries Lafayette

(Dubai):

From 2014/2015 - Greet customers with a big smile and help them finding the product that
best suit they look for.
- Keep the store organized, clean cosmetic counters.
- Performs makeovers on customers.
- -Answer customers s questions and makes nervous customers feel
comfortable and relaxed.
- Stocks shelves and display counters, manage the products when
necessary
-
- Receptionist in Hotel Novotel (Dubai)

- dealing with bookings, completing procedures when guests arrive

From 2014/2015 and leave

- choosing rooms and handing out keys

- preparing bills and taking payments, taking and passing on

messages to guests,

- dealing with special requests from guests (like booking theatre

tickets or storing valuable items)

- dealing with complaints or problems

- Waiter in a Bar Restaurant (Spain):

- Greet guests and accompany them to their tables menus and respond
From 2013/20114 any questions regarding menu items Serve food and beverages
- Prepare and serve specialty dishes at tables Inform patrons of each day
 specials.
- Describe meal constituents and cooking methods to patrons.
- Take dishes and glasses away from tables and counters.
- Prepare list of overall meal costs along with sales taxes in clothing store

EDUCATION AND
TRAINING
From 2013 to 2014 Master in Editorial Translation University of Merced ( Spain,
Murcia)
- Marketing and informatics tools for editorials translators
- Theory of textual interpretation and translation
- Ortotipography and writing in Spanish
- Editorial translation of narratives texts ( English to Spanish)
- Editorial translation of narratives texts ( French to spanich)
- Editorial translation of comics and audiovisuals texts
(English to Spanish)
- Editorial translation of economics texts ( English to
Spanish)
- Editorial translation of economics texts (French to spanich)
- Editorial translation of juristicals texts ( English to Spanish)
- Editorial translation of juristicals texts ( French to Spanish)
- Editorial translation of biosanitors texts ( English to
Spanish)
- Editorial translation of technical texts ( English to Spanish)
- Initiation to the scientific research
- Currents theories en translation research
- Methods and research lines en editorial translation
- Final research
From 2012 to 2013
Spanish license in didactics and learning design
University of abd el hamid ibn badis ( Algeria, mostaganem)

- Writing Techniques/Techniques of Evaluation/Spanish

Didactics /FL /Pedagogical Approaches/Educational
Psychology of Adolescents/Research Methodology/English
/FL/Management /Writing didactics/Didactics tools
- Initiation of Sciences/Written Expression/Oral
Expression/Morphology/Lexical-Semantics/Linguistics/Pho
nology/Spanish Civilization/ Spanish Literature/
Methodology/Translation Studies/Media Education

Bachelor degree in letters and foreign languages

From 2012 to 2013
Training and communication remotely school ( Algeria,
Mostaganem)

- Language and Arabics letters/French first foreign

language/English second foreign language/Spanish third
foreign language/PhilosophyHistory
geographic/Mathematics /Islamique science/Physic and
sportive education.
From 2009 to 2010
Bachelor degree in letters and foreign languages
High school of Hamou Othman ( Algeria, Mostaganem)

Language and Arabics letters/French first foreign language/English second foreign

language/Spanish third foreign language/Philosophy History
geographic/Mathematics /Islamique science/Physic and sportive education.

PERSONAL SKILLS

Mother tongue(s) Arabic

UNDERSTANDING SPEAKING WRITING

Other language(s) Spoken Spoken
Listening Reading
interaction production

Independent Proficient Proficient Proficient Independent

English user B2 user C1 user C1 user C1 user B2

Independent Proficient Proficient Proficient Independent

Spanish user B2 user C1 user C1 user C1 user B2

Independent Proficient Proficient Proficient Independent

French user B2 user C1 user C1 user B2 user B2

Independent Proficient Proficient Proficient Independent

Arabic user C1 user C1 user B2 user B2 user B2

Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user
Common European Framework of Reference for Languages

Communication skills
- Good human relation, public speaking and communication skills.
- Good communication skills gained through my experience as a sales
manager.
- An excellent cooperation spirit and a well-developed open-
mindedness with people from different.
- Cultures and backgrounds gained through my experience in
commerce.

Organisational / - Complaisance and helpfulness with clients

Managerial skills
- Good time planning and management.
- Self discipline. -leadership (currently responsible for a team of 10
persons)
- Ability to establish and maintain good relationships with people of
different national and cultural -backgrounds.
- Flexibility in working in teams.

Job-related skills - Good command of quality control processes (currently responsible for
quality audit).

Computer skills - Good command of Microsoft office tools ( word, excel ,power
point ,windows), internet explorer.

Other skills - Very fast and good at understanding ,

- listening and written -Active, flexible and with a lot of ideas
- Practicing sports
- Reading books ( novels, magazines )
- Adaptability and high degree of flexibility
- Carpentry

Driving licence - B
▪