Chaim El-Mais

Edmonton, AB
chaimelmais@gmail.com
+1 780 993 2424

Experienced General Manager with a demonstrated history in leading retail big box locations.
Skilled in Business Planning, Team Development, Coaching and Retail Management. Strong
sales professional with impressive results.
Senior Management Professional with demonstrated successes in operational management,
planning, sales, and marketing. Excellent organizational, communication, interpersonal and
decisive leadership abilities that results in successful teams supporting company’s corporate
goals, strategies, and values.
Demonstrated strong and sustainable sales and financial results within highly competitive
markets, with 25+ years of successful management leadership role.

Work Experience

General Manager
Staples Canada - Edmonton, AB
August 2003 to October 2021
• Responsible for store sales and company metrics targets.
• Multitasking in job position and Network with business.
• Responsible store budget P&L, labour control, expensive Margin
• Coach and support management team and over 50+ team associates.
• Build an inspiring a successful teams
• Develop and promote my team to be Dynamic Inspiring Partner
• Highly Initiative-taking professional with extensive customer service and sales
experience.
• A history of driving increased sales, improving customer experience, and
elevating company profile with target results.
• Monitored store management and out of stock management
• Responsible for protecting stores asset.
• Health and Safety team and Covid safety.
• Interview all new hires and managed staff needs.
• Lead and managed stores for the company in Alberta.

Admin/Agent Manager
Travel Gurus - Edmonton, AB
October 2014 to March 2020
• Plan marketing events and Travel Events
• Supported family run business in all aspects of operations

Owner/Operator
Restaurant - Edmonton, AB
September 2006 to September 2008
• Operated my own Restaurant with amazing success.
• Focus on customer service and made it phenomenally successful in first 6 months of
opening.
• Increase sales 500% in 18 months.
• Promoted and lead the Highest Quality food, service, and cleanliness.
• Created an easy turnkey operation from start to finish.

General Manager
McDonald’s Restaurants Canada - Edmonton, AB
October 1993 to April 2003
• Managed and lead Restaurants for McDonald’s Corporation
• Planning work schedules and development of 60-100 team members.
• Promote the highest Quality, Service and Cleanness everyday
• Responsible for the daily sales and store P&L budgets
• Lead the Opening of two new McDonald’s restaurants in Alberta.
• Managed inventory, product ordering and Op’s ordering
• Awarded Best Restaurant and personal awards multiply times.
• Completed Leaderships Management courses certificates at company
Headquarters.
• Responsible in development and training of all management and to crew level.
• Supported family run business in all aspects of operations

Education

Business leadership certificates in Leadership Manaegment Certificates

Mcdonald college
2001 to 2003

Skills
• Team Leadership and Coaching skills
• Managament accountable skills
• Business development and strategic sales
• Forklift Tranier
• Complex analytical person & multitasking
• Customer Service-focused
• Networking with Business and Schools
• Great Communication skills
• Health and Safety management
• Entrepreneur Experience
• Planning and coordination execution
• Big Box Retail Experience
• High Sales knowledge and Top Metrics
• Big Restaurants chain Experience results awarded
• Leadership
• Loss prevention
• Interviewing
• Recruiting
• Profit & Loss
• Retail Management
• Store Management Experience
• Sales Management
• Team Management
• Merchandising
• Payroll

Languages

• English - Fluent
• Arabic - Fluent