T64x RFID UHF Option

Edition: April 2, 2008
Lexmark™ T64x RFID UHF Option

Machine Type: All 4061 Models
Except 4061-0R0
• Table of Contents
• Start Diagnostics
• Safety and Notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are

trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
Edition: April 2, 2008
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States
and/or other countries.
StapleSmart is a trademark of Lexmark International, Inc.
All other trademarks are the property of their respective owners.
© 2008 Lexmark International, Inc.

All rights reserved.
UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.
P/N 12G9803
Table of contents
Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
RFID theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Choosing output and input devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Choosing an output device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Choosing an input device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Preparing to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Loading RFID labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Proper tag orientation for printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Printing on labels of different sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Identifying rejected labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
44.00 RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
44.01 RFID error (“bad tag” error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
44.10 - 44.26 RFID error (recoverable parse errors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
44.1X RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
44.2X RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
44.27 Unsupported codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
44.31 - 44.34 RFID error (run-time errors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
44.31 RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
44.32 RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
44.33 RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
44.34 RFID error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
24X Paper jam error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
902.81 Service engine software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
982.XX Tray controller card error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
985.00 - 985.07 Service RFID communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
985.00 Service engine RFID communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
985.06 / 985.07 Service engine RFID communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printer startup test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Power-On test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Expected results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Table of contents iii

Error Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Menu page test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Expected results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
RFID page test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Expected results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Understanding the RFID menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Configuring RFID-specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Retry Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Stop on Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Reject Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Mark on Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Removal / installation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Left door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
RFID interface card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
RFID cable inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
RFID UHF option removal / replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Setting up the RFID UHF option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Checking the box contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Accessing the system board to install / remove internal options . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
Installing / removing flash memory and firmware cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Installing an RFID interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
System board cover installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Installing / removing the RFID UHF option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
Connecting the RFID cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19
Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Connector locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Assembly 1: RFID UHF option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
iv Service Manual
Notices and safety information
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1)
laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung,
die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant
les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1
relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant
sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont
conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision,
l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai
requisiti della norma CEI 60825-1.
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795
nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la
stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non
ricevano radiazioni laser superiori al livello della classe 1.
Notices and safety information v

Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1)
establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en
los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a
795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse
afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el
mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR
Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da
Classe I, em conformidade com os requisitos da norma IEC 60825-1.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto
laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de
comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma
a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I
durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten
zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795
nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie
conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals
voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer.
Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
vi Service Manual
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen
ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on
suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin
toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso
säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av
en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för
laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan
föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795
nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la
radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment
d’usuari ni durant els serveis que satisfacin les condicions prescrites.
Notices and safety information vii

viii Service Manual
Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
ix
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.
x Service Manual
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
xi
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
xii Service Manual

1. General information
The Lexmark™ T64x laser printer is letter-quality page printer designed to attach to IBM-compatible personal
computers and to most computer networks.
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the
error codes and service checks to determine the printer problem and repair the failure. After you complete the
repair, perform tests as needed to verify the repair. Go to “Start” on page 2-1.
RFID theory
Radio Frequency Identification (RFID) is a method of identification that uses radio waves to distinguish unique
entities, called RFID tags. These tags are integrated into different types of media. The data transmitted by the
tags can refer to the location of the tag or to information similar to that which is stored on a product bar code,
such as contents, description, or price.
General information 1-1

Choosing output and input devices
Choosing an output device
Output devices used in printing labels include the 5-bin mailbox, output expander, high-capacity
output stacker, adjustable stacker, StapleSmartTM finisher, and 500-sheet RFID drawer. Choose an
output device based on the software program, the length of label needed, and the number of labels
that you expect to print at one time. To order an output device, visit the Lexmark Web site at
www.lexmark.com.
Output device Part number
5-bin mailbox 20G0895
Output expander 20G0894

Note: Lexmark recommends using the adjustable stacker when using dual Web
media equal to or greater than the length of an 8.5 x 11-inch sheet.
High-capacity output stacker 20G0896

Note: Lexmark recommends using the adjustable stacker when using dual Web
media equal to or greater than the length of an 8.5 x 11-inch sheet.
Adjustable stacker (standard output bin option) 20G1360

Note: The adjustable stacker is useful in situations in which label media
approaches lengths that could extend beyond the length of the standard output
bin. It allows customers to tailor the output stacking properties of their media for
maximum effectiveness.
StapleSmart finisher 20G0897

Note: Lexmark does not recommend using the T64x StapleSmart finisher as an
output device for RFID media.
Choosing an input device
Input devices available for this printer include the 250-sheet drawer and the 500-sheet drawer.
Choose an input device based on the software program, the length of label needed, and the number
of labels that you expect to print at one time. To order an input device, visit the Lexmark Web site at
www.lexmark.com.
Input device RFID label support Part number
250-sheet drawer Yes 20G0889
500-sheet drawer Yes 20G0890
1-2 Service Manual

Preparing to print
Loading RFID labels
To load labels:
Note: Do not remove a tray when a job is printing or when the operator panel indicator light is
blinking. Doing so may cause a jam.
1. Remove the tray from the printer, and place it on a flat, level surface.
2. Squeeze the side guide tab, and slide the guide to the outer edge of the tray.
3. Flex the label sheets back and forth to loosen them, and then fan them. Do not fold or crease the
label sheets. Straighten the edges on a level surface.

4. Place the label sheets with the print side facing down and the labels positioned at the front of the
tray.
Note: RFID labels should be loaded in a drawer below the RFID option. When loading labels, leave
at least 1 inch of space between the top of the label stack and the top of the drawer. Overloading
may cause paper jams or damage to the labels.
5. Squeeze the rear guide tab, and slide the guide to the correct position for the size label sheets
you are loading.
6. Insert the tray into the printer.
The increased thickness of RFID labels reduces the capacity of input and output devices. For
information on label construction, see the Card Stock and Label Guide on the Lexmark Web site at
www.lexmark.com/publications.
Proper tag orientation for printing
Tags must meet EPC class 1 generation 2 (ISO 18000-6C) specifications.

Note: The RFID UHF option supports one tag per sheet.
Note: Prior to purchasing large quantities of media, it is recommended that a small sample be
tested for RFID programmability.
The following example is a tag known to work correctly:
• UPM Raflatec
DogBone
1-4 Service Manual

Note: For tags narrower than the size shown, the right edge of the tag should be aligned with the right edge of
the tag area as shown. The design of the label sheet should be in accordance with Lexmark Card Stock and
Label Guide. Samples of the proposed design should be evaluated for successful performance before large
quantity orders are placed.

Printing
Printing on labels of different sizes
Label size Input options Output options Rejected label output
Less than 7 in. 250-sheet tray • Output expander Set the Default Reject Bin so that
• High-capacity output stacker all rejected labels are sent to the
Less than 9 in. Any tray • Adjustable stacker same output device.
1. Select RFID Settings using the
9—14 in. Any tray Menu button.
2. Select Reject Bin.
3. Select one of the listed output
bins to use as the default.
4. Exit the menu.
Identifying rejected labels
When a label is rejected, a unique defective tag marking pattern or symbol appears at the bottom of
the label sheets shown in the following diagram.
Note: A pattern or symbol appears only if Yes is selected from the Mark on Error menu.
1-6 Service Manual

2. Diagnostic information
Start
CAUTION: Remove the power cord from the electrical outlet before you connect or disconnect any
cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use
the handholds on the side of the printer. Make sure your fingers are not under the printer when you
lift or set the printer down.
Power-On Self Test (POST) sequence

When you turn the printer on, it performs a Power-On Self Test. Check for correct POST functioning of the
base printer by observing the following:
1. The LED turns on.

2. The operator panel turns on.
3. A partial row of pixels are displayed.
4. The operator panel display clears.
5. Another row of pixels appears.
6. The operator panel display clears again.
7. The operator panel displays system information. For example:
*128MB 449MH
8. The fuser lamp turns on. The fuser takes longer to warm up from a cold start than a warm start.
9. The operator panel LED starts blinking.
10. A clock face appears on the display.
If present, the following errors or messages may display:
• Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge is
missing.
• Any cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing
Cartridge.
11. Ready appears on the display.
12. The main fan turns on.
13. The main drive motor turns on.
14. The developer drive assembly drives the developer shaft in the toner cartridge.
15. The exit rollers turn.
Diagnostic information 2-1

Error codes
Error
Display text Description / Action
code
44.00 RFID Error Indicates a problem with the tag or data stream.
44.01 RFID Error Indicates a failure to program the tag (but data stream was
good).
44.1X RFID Error Indicates a problem with the data stream.
44.2X RFID Error Indicates a problem with the data stream.
44.27 Unsupported Codes Must have special firmware to accept Special App. codes.
44.31 RFID Error Indicates a run-time communications error with the RFID radio.
44.34 RFID Error Read / verify operation failed.
44.5X RFID Error RFID hardware error.
24X Paper Jam Error Feed error from tray X.
902.81 Service Engine Software There is an engine code software error. Examine secondary
debug codes to determine error.
982.XX Tray Controller Card Errors Printer not recognizing the presence of the RFID option.
985.00 RFID Hardware Error Generic hardware error, unknown cause.
985.01 Service Engine RFID Commo Generic RFID hardware error.
985.02 Service Engine RFID Commo The printer is having problems communicating with the radio.
985.03 Service Engine RFID Commo The radio is having problems communicating with the printer.
985.04 Service Engine RFID Commo Radio communications are out of synchronization, giving
unexpected responses.
985.05 Service Engine RFID Commo The radio failed the self test.
985.06 Service Engine RFID Commo The radio detects the antenna is plugged into the
incorrect port.
985.07 Unable to detect antenna Antenna is not detected by the radio.
2-2 Service Manual

Service Checks
44.00 RFID error
Description / probable root cause
A 44.00 error indicates that some type of recoverable RFID error has been detected, but the specific error type
(.XX code) was unable to be reported. Root cause could be any error in the 44.01—44.56 range, and additional
information will be needed for diagnosis.
Step Check Yes No
1 Check RFID media. Print again on known good RFID tag. Go to step 2. Problem solved.
Does the error remain?
2 Check the RFID firmware card assembly for correct installation. Replace the Reinstall the RFID
firmware card. firmware card
Is the RFID firmware card assembly connected properly? assembly.
Go to “Installing /
removing flash Go to “Installing /
memory and removing flash
firmware cards” on memory and
page 4-14. firmware cards” on
page 4-14.
3 Check the RFID radio card (interface card) assembly for correct Replace the RFID Reinstall the RFID
installation. UHF option. interface card
assembly.
Is the above connection properly connected? Go to “RFID UHF
option removal / Go to “Installing an
replacement” on RFID interface
page 4-9. card” on page 4-16.
4 Check the RFID antenna cable for correct installation at the RFID Go to step 5. Replace the
radio assembly. connection.
Is the above connection properly connected? Go to “RFID cable
inspection” on
page 4-6.
5 Check the RFID antenna cable for correct installation at the RFID Go to step 6. Replace the RFID
antenna assembly. UHF option.
option removal /
replacement” on
page 4-9.
6 Perform a print test. Replace the RFID Problem solved.
UHF option.
Does the error continue?
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

44.01 RFID error (“bad tag” error)
44.01 is the code posted when a tag fails to program successfully. The most likely cause of this error is input
media with defective or missing RFID tags. If the problem is frequent or persistent, it may also indicate a
problem with the antenna or reader module.
Step Check Yes No
1 Retest using new RFID media. Go to step 2. Problem solved.

page 4-14.
3 Check the RFID interface card assembly for correct installation. Replace the RFID Reinstall the RFID
UHF option. interface card
Is the above component connected properly? assembly.
Go to “RFID UHF
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
2-4 Service Manual

44.10 - 44.26 RFID error (recoverable parse errors)
This class of error codes specify detected problems with the RFID tag command as presented to the printer.
Generally these errors indicate that there is a problem with the way the user’s print job or form is set up. The
specific .XX code points to a specific problem with the sub command and should aid in diagnosing the
problem.
44.1X RFID error
Step Check Yes No
1 Check the RFID firmware card assembly for correct installation. Go to step 2. Reinstall the RFID
firmware card
removing flash
memory and
firmware cards” on
page 4-14.
2 Perform a print test. Replace the Problem solved.
firmware card.
removing flash
memory and
page 4-14.
44.2X RFID error
Step Check Yes No
1 Check the RFID firmware card assembly for correct installation. Go to step 2. Reinstall the RFID
firmware card
removing flash
memory and
page 4-14.
2 Perform a print test. Replace the Problem solved.
firmware card.
removing flash
memory and
page 4-14.

44.27 Unsupported codes
This error code represents an attempted RFID tag programming without the necessary software. Specific
firmware is needed to accept special application codes.
Step Check Yes No
1 Re-submit command to printer. Re-flash the Problem solved.

firmware card with
Does the error remain? required software.
44.31 - 44.34 RFID error (run-time errors)
This class of error codes indicates an intermittent, recoverable run-time problem with the reader module.
Generally, these errors can be ignored by the end user unless they occur frequently. Frequent or persistent
recurrence of these errors may indicate a hardware problem with the reader module.
44.31 RFID error
Run-time error
Step Check Yes No
1 Perform a POR on the printer. Go to step 2. Problem solved.

2 Check the radio interface cable and printer interface cable for Go to step 3 Replace the RFID
continuity. UHF option.
Go to “RFID cable inspection” on page 4-6. Go to “RFID UHF
option removal /
Do the cables pass the continuity test? replacement” on
page 4-9.
Go to “RFID UHF
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
2-6 Service Manual

Step Check Yes No

UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
44.32 RFID error
Run-time error
Step Check Yes No

option removal /
page 4-9.
Go to “RFID UHF
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

44.33 RFID error
Run-time error
Step Check Yes No

option removal /
page 4-9.
Go to “RFID UHF
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
2-8 Service Manual

44.34 RFID error
Read / verify operation failed
Step Check Yes No

2 Retest using new RFID media. Go to step 3 Problem solved.
option removal /
page 4-9.
Go to “RFID UHF
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

24X Paper jam error
This error indicates a feed error from tray X. It is the most common paper jam associated with printing RFID
labels. If the jam is from a tray that is feeding RFID labels, it may be caused by overfilling the tray or by an
excessive “hump” of the media stack caused by the embedded RFILD tabs in the media.
Step Check Yes No
1 Check the media stack height. Remove some Try a lower media
media, and try again. stack height.
Is the media tray over filled, or are the RFID tags creating a
“hump” that is higher that the media fill line?
2 If the paper being fed from a 500 sheet option tray, is the media Remove some Install the media
leveling plate in the correct position? media, and try again. leveling plate in its
correct location.
902.81 Service engine software
This error code indicates an internal failure of the engine control firmware governing the RFID print function.
Step Check Yes No
1 Perform a POR. Go to step 2. Perform several print

tests. If the problem
Does the error occur when the power is turned off / on? remains, go to
step 2.
Is the above card installed correctly? assembly.
page 4-14.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
2-10 Service Manual

982.XX Tray controller card error
This error code indicates the printer cannot detect the RFID option.
Step Check Yes No
1 Perform a POR. Go to step 2. Perform several print

tests. If the problem
Does the error occur when the power is turned off / on? remains, go to
step 2.
2 Make sure the order of assembly (bottom up) is: Replace the RFID Reinstall the RFID
UHF option. UHF option properly.
1. Paper tray
2. RFID option Go to “RFID UHF Go to “Installing /
3. Duplexer option removal / removing the RFID
replacement” on UHF option” on
4. Printer. page 4-9. page 4-18.
Is the order of assembly correct? Go to step 3.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

985.00 - 985.07 Service RFID communications
This class of error codes indicates a hardware failure within the RFID subsystem. The specific .XX code
indicates a specific problem with the hardware.
985.00 Service engine RFID communications
Generic hardware failure; unknown cause.
Step Check Yes No
1 POR printer. Go to step 2. Problem solved.

2 Check the latest versions of RIP, engine, and radio firmware. Go to step 3. Install the latest
appropriate
Are the above versions of firmware up-to-date? firmware.
3 Check the RFID interface card assembly for correct installation. Go to step 4. Reinstall the RFID
interface card
Go to “Installing an
RFID interface
card” on page 4-16.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
Generic hardware error
Step Check Yes No
1 Check the latest versions of RIP, engine, and radio firmware. Go to step 2. Install latest
appropriate
interface card
RFID interface
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
2-12 Service Manual

RFID interface hardware error
Step Check Yes No
appropriate
interface card
RFID interface
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

RFID reader hardware error; the radio is not detected.
Step Check Yes No
appropriate
2 Check the radio interface cables for connections and continuity. Reconnect cables/ Go to step 3.
replace RFID UHF
Go to “RFID cable inspection” on page 4-6. option.
Are the cables disconnected or in need of replacement? Go to “RFID UHF
option removal /
replacement” on
page 4-9.
interface card
RFID interface
4 Check radio host card cable for 24V. Go to step 5. Go to step 7.
Is the radio receiving power? Go to “RFID cable
Note: Tray controller card/radio host card cable... +24V (the radio inspection” on
host card converts the 24 to 5V for the radio). page 4-6.
5 Inspect the host card / RF radio ribbon cable. Go to step 6. Reinstall the ribbon
cable.
Is the ribbon cable installed correctly?
Go to “RFID cable
inspection” on
page 4-6.
6 Perform a print test. Go to step 7. Problem solved.
7 Check the power connection to the RFID tray. Replace the RFID Problem lies within
UHF option. the printer/printer’s
Is the connector receiving power from the printer? bottom auto-connect
Go to “RFID UHF assembly
option removal /
replacement” on
page 4-9.
RFID reader communications error
Step Check Yes No
appropriate
2-14 Service Manual

Step Check Yes No
interface card
RFID interface
3 Check the radio interface cables for connections and continuity. Replace / reconnect Go to step 4.
cables and re-print.
Go to “RFID cable inspection” on page 4-6.
Are the cables disconnected or in need of replacement?
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.

RFID reader internal error
Step Check Yes No
interface card
RFID interface
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
985.06 / 985.07 Service engine RFID communications
985.06 - RFID antenna error - Incorrectly attached antenna. The antenna has been attached to Port 1
on the radio when it is expected to be on Port 2.
985.07 - Radio is unable to detect antenna.
Step Check Yes No
Is the above connection properly connected at port 2? Go to “RFID cable
inspection” on
page 4-6.
option removal /
replacement” on
page 4-9.
UHF option.
Go to “RFID UHF
option removal /
replacement” on
page 4-9.
2-16 Service Manual

3. Diagnostic aids
This chapter explains the tests and procedures to identify RFID printer failures and verify that repairs have
been corrected.
Printer startup test procedures

Power-On test
This test confirms that the printer is able to successfully complete its power-on self tests and proceed to a
“Ready” condition.
Required materials
No special materials are required for this test.
Procedure
1. If a Staple Smart Finisher option is installed, remove it.

2. Connect 110 V power (or 220 V, as appropriate).
3. Turn on the printer.
Expected results
The printer should go through the “normal” T64x power on procedure, including an engine warm-up (motors
and fans operate briefly) and finishing in a “Ready” prompt.
Error Results
• 985.xx errors indicate a failure in the RFID hardware. Go to “985.00 - 985.07 Service RFID
communications” on page 2-12.
• 902.81 errors indicate an RFID-related printer firmware failure. Go to “902.81 Service engine software”
on page 2-10.
• Other Errors: Refer to the T64x Service Manual.
Diagnostic aids 3-1

Menu page test
This test confirms that the printer is able to print a non-RFID page from the integrated tray and that the correct
firmware versions are installed.
Required materials
• Several sheets of plain letter (or A4) size paper.
Procedure
1. Fill the integrated tray with approximately 10 sheets of plain letter (or A4) paper.
2. From the operator panel menu, print a Menu Settings page.
3. Check the firmware version numbers listed under Device Information on the Menu Settings page.
Expected results
Confirm that the correct versions of RIP, engine, forms card, and RFID option firmware are installed.
Error results
• Incorrect firmware versions: Verify correct installation of RFID forms merge firmware.
• Other printing errors (paper jams or 9XX errors): Refer to the T64x Service Manual or go to “Diagnostic
information” on page 2-1.
3-2 Service Manual

RFID page test
This test confirms that the RFID firmware and hardware are working properly.
Required materials
• ZIP file (downloaded) with test print files.

• One sheet of RFID media and one sheet of plain letter (or A4) paper per test iteration.
• A host computer from which to print the test files.
— Optionally, the files may be loaded on a USB thumb drive and printed using the USB port on the front
of the printer.
Procedure
Note: In order to perform this procedure, you must have a Zip file from the Lexmark Technical Support Center
(TSC). Contact the TSC at 1-800-539-6275 who will e-mail the required Zip file.
1. Record the settings in the RFID menu for later restoration.
2. Insert a sheet of RFID media into the Tray 2, face down, with the label/tag end toward the front of the
printer.
3. Set the default tray to Tray 2.
4. Set the operator panel setting “RFID->Stop On Error” to “Yes”.
5. Set the operator panel setting “RFID->Retry Count” to “0”.
6. Set the operator panel setting “RFID->Mark On Error” to “Yes”.
7. Print file “test_step1.pdf”.
8. Remove the sheet from the output bin, observe the image on it (see expected results below), and replace it
in Tray 2 as specified in step one.
Diagnostic aids 3-3

10. Remove the sheet from the output bin, and observe the image on it.
11. Insert a sheet of plain paper into Tray 2.

3-4 Service Manual

13. Remove the sheet from the output bin, and observe the image on it.
14. Restore the original RFID menu settings.
Expected results
• No errors should post on the operator panel for the first two pages printed.
• The third page printed should cause a 44.01 error to be posted on the operator panel.
• After printing “test_step1.pdf”, the label page should appear as shown in the attached sample file.
• After printing “test_step_2.pdf”, the label page should appear as shown in the second attached sample file.
• After printing “test_step_3.pdf”, the plain page should appear as shown in the third attached sample file.
Error results
• 44.01: The printer failed to program the tag on the first pass (step 7 above). Repeat this test with another
sheet of RFID media. If the re-test fails, follow the diagnostic procedures in the Service Manual RFID
Addendum. Note: This error is the expected result for the third page (step 12 above), and no re-print is
required.
• 44.02: The printer failed to verify the tag on the second pass (step 9 above). Repeat this test with another
sheet of RFID media. If the re-test fails, follow the diagnostic procedures in the Service Manual RFID
Addendum.
• Other 44.xx error: These errors usually indicate garbled job data. For this test, they indicate a likely printer
firmware failure. Follow the procedures for a 902.81 error below.
• 902.81: RFID specific printer firmware failure. Go to “902.81 Service engine software” on page 2-10.
• 985.xx: RFID specific hardware failure. Go to “985.00 - 985.07 Service RFID communications” on
page 2-12.
• Other printer errors (paper jams, 9xx failures). Go to “Diagnostic information” on page 2-1.
Diagnostic aids 3-5

• No “No Paper” symbol at the bottom of the “Test Step 3” page, or no 44.01 error on printing this page.
Printer failed to recognize incorrect or bad media. Go to “Diagnostic information” on page 2-1.
3-6 Service Manual

Understanding the RFID menu
Configuring RFID-specific settings
The RFID menu is used to configure RFID-specific settings.

Note: RFID settings appear on the menu settings page. For information on printing a menu
settings page, see the User's Guide available on the Software and Documentation CD.
Menu
Select
Press to access the Menu options. Select RFID Menu from the list.
RFID Menu
RFID Menu
Reports
Settings
The RFID Menu settings appear.
RFID Settings
Retry Count
Stop on Error
Reject Bin
Mark on Error
Reset Label Counters
Retry Count
Menu
Purpose Option Comments
selection
Retry Count Retry Count determines how many times to 0—255 Zero is the factory default
retry printing an RFID page when a tag refuses setting.
to program. Each retry uses a new sheet of
RFID media.
Diagnostic aids 3-7

Stop on Error
Menu
selection
Stop on Error Determines whether to stop printing and post a Yes Yes is the factory default
message on the display when the Retry Count No setting.
is exhausted.
Reject Bin
Menu
selection
Reject Bin Determines where to send sheets with RFID Disabled Disabled is the factory
tags that failed to program correctly. Standard Standard Bin default setting.
Bin and Disabled are displayed if no option bins Bin 1
are installed. Bin 2 Note: Bin 6 through 10
Bin 3 are not recommended for
Bin 4 RFID media.
Bin 5
Bin 6
Bin 7
Bin 8
Bin 9
Bin 10
Mark on Error
Menu
selection
Mark on Error Clears the current version of label counters Value When Reset is selected, a
(passed and failed). Reset is the only menu Reset “Contents will be lost”
selected. confirmation prompt
appears.
3-8 Service Manual

4. Repair information
Warning: Read the following before handling electronic parts.
Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD).
To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual
precautions, such as turning off power before removing logic boards:
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to
install the part into the machine.
• Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.
• Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they
make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be
discharge paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers
when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low
humidity increases static electricity.
Repair information 4-1

Removal / installation procedures
CAUTION:Use the hand holds on the side of the printer. Make sure your fingers are not under the
printer when you lift or set the printer down.
Note: Some removal / installation procedures require removing cable ties. You must replace cable
ties during reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical
movement.
Left door removal
1. Open the upper and lower front covers.

2. Press the two left door latch buttons, and open the left door.
3. Release the top hinge from the latch.
4-2 Service Manual

4. Lift the door to release the bottom from the pin, and remove the door.

RFID interface card assembly removal
1. Remove the left door. See “Accessing the system board to install / remove internal options” on
page 4-12.
2. Loosen the six screws securing the outer shield to the printer.
3. Remove the outer shield.
4-4 Service Manual

4. Remove the two screws securing the interface card to the system board cage.
5. Gently pull the RFID interface card assembly downward, and remove it from the printer.

RFID cable inspection
1. Remove the base printer off the RFID UHF option. Go to “RFID UHF option removal /
replacement” on page 4-9.
2. Remove the two radio mount crossbar assembly screws.
3. Remove the RFID radio mount crossbar assembly.
4-6 Service Manual

4. Remove the four screws securing the radio host card to the RFID radio mount crossbar assembly.
5. Pull radio host card off the RFID crossbar assembly, and turn upside down.
6. Inspect the connection of the RFID antenna cable to the radio.

Note: Remove the RFID antenna cable by pulling on it firmly out of the right port.

7. Reinstall the RFID antenna cable.
Note: Be certain that the antenna cable securely snaps into the port.
8. Inspect the radio interface / radio host card cable by gently disconnecting the wire and
reinstalling.
4-8 Service Manual

9. Inspect the ribbon cable connection by removing and then reinserting it into the radio.
10. Inspect ribbon cable connection at the host card by gently pushing the ribbon cable clips away from the
connector and disconnect the ribbon cable. Reconnect by reversing the order of removal.
11. Reinstall the RF radio host card to the cross member assembly and reinstall it on the option by reversing
the order of removal.
RFID UHF option removal / replacement
1. Unplug the printer.

2. Unplug the printer interface cable.
3. Lift the printer off the RFID UHF option.
4. Pull the RFID UHF option off of the paper handling tray.
5. Remove the left door from the printer. See “Left door removal” on page 4-2.
6. Remove the system board cover. See “System board cover installation” on page 4-16.

7. Remove the user flash and firmware card. See “Installing / removing flash memory and
firmware cards” on page 4-14.
8. Remove the RFID interface card. See “RFID interface card assembly removal” on page 4-4.
4-10 Service Manual

Setting up the RFID UHF option
Checking the box contents
Note: You must have a 250- or 550-sheet drawer installed on the printer to load RFID labels and
print tags.
The RFID UHF option comes in a box with other items needed for installation. Once the box is
unpacked, verify that you have the following items:
1. RFID UHF option

2. Firmware card
3. Flash memory card
4. Fuser wiper
5. Interface card
6. RFID cable
7. RFID UHF option Setup Guide

Accessing the system board to install / remove internal options
CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before
continuing. If you have any other devices attached to the printer, turn them off as well
and unplug any cables going into the printer.
Note: Use a #2 Phillips screwdriver to remove the system board cover.

1. Push the release latch, and then lower the multipurpose feeder tray.
2. Push the release latch, and then open the top front cover.
3. Press both side door latches, and open the side door.
4-12 Service Manual

4. Loosen, but do not remove, the six screws on the system board cover.
5. Slide the system board cover to the right, and then remove it.
6. Set the system board cover aside.

7. Use the following illustration to locate the appropriate connector.

Warning: System board electrical components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or
connectors.
Interface card connector Flash and DLE card connectors
Memory card connector
Installing / removing flash memory and firmware cards
1. Unpack the flash memory and firmware cards.
2. Holding the flash memory card by the locking clips, align the plastic pins on the card with the
holes on the system board.
4-14 Service Manual

3. Push the flash memory card firmly into place, and then release the locking clips.
Connector
Flash memory
card
4. Holding the firmware card by the locking clips, align the plastic pins on the card with the holes on
the system board.
5. Push the firmware card firmly into place beside the flash memory card, and then release the
locking clips.
Connector
Firmware card
Notes: The entire length of the connector on the flash memory and firmware cards must touch the system
board and be locked into the connector. Be careful not to damage the connectors.
6. To remove the flash memory and firmware cards, reverse the order of assembly.

Installing an RFID interface card
1. Locate the card connectors on the system board.

2. Remove the screw and the cover plate, and save them.
3. Unpack the interface card.
4. Align the connection points on the card with the connector on the system board, and push the
card firmly into the system board connector.
5. Insert the screw removed from the cover plate and the extra screw shipped with the card.
6. Tighten the screws to secure the card.
3
2
Note: Be sure to install the interface card into the innermost system board connector.
7. To remove the interface card, reverse the order of assembly.
System board cover installation
After you have installed the options on the printer system board, follow these steps to reattach the
system board cover and close the doors.
1. Align the keyholes on the system board cover with the screws on the frame.
2. Slide the system board cover to the left onto the screws.
4-16 Service Manual

3. Tighten the screws.
4. Close the side door.

5. Close the top front cover.
6. Close the multipurpose feeder.

Installing / removing the RFID UHF option
Note: Position the RFID UHF option over the 250- or 500-sheet drawer. Then replace the printer on
top of the RFID UHF option. However, if a duplex unit is being used, place it directly under the
printer and the RFID UHF option below the duplexer.
1. Remove all packing material and tape from the RFID UHF option.
2. Disconnect all cables from the printer.
3. Separate the printer from the 250- or 500-sheet drawer.
4. Place the RFID UHF option on top of the 250- or 500-sheet drawer.
4-18 Service Manual

5. Place the printer on top of the RFID UHF option.
Note: The RFID UHF option is positioned under the printer, or, if a duplex unit is installed, it is
positioned under the duplex unit.
6. Do not reconnect the cables until after the RFID cable is connected. See “Connecting the RFID
cable” on page 4-19.
7. To remove the RFID UHF option, reverse the order of assembly removal.
Connecting the RFID cable
1. Unpack the RFID cable.
2. Attach one end to the RFID UHF option.

3. Attach the other end to the printer.
4. Reconnect all other cables to the printer, and then turn the printer on.
The printer is now ready to print with the RFID UHF option.
4-20 Service Manual

5. Preventive maintenance
There are no maintenance requirements for RFID specific functionality of this product.
For regular preventative maintenance, refer to the Lexmark T64x service manual.
Preventive maintenance 5-1

5-2 Service Manual
6. Connector locations and connections
Connections
Refer to RFID card assembly in the printer for connector locations.
Connector locations and connections 6-1

6-2 Service Manual
7. Parts catalog
How to use this parts catalog

The following legend is used in the parts catalog:
Asm- Part Units/ Units/

Description
Index number mach FRU
• Asm-Index: identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
and the item number 1.
• Part number: identifies the unique number that identifies this FRU.
• Units/mach: refers to the number of units actually used in the base machine or product.
• Units/option: refers to the number of units used in the option and does not include the base machine.
• Units/kit or pkg: refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
Parts catalog 7-1

Assembly 1: RFID UHF option tray assembly
7-2 Service Manual

Assembly 1: RFID UHF option tray assembly
Asm- Part Units/ Unit/
Description
Index number mach FRU
1–1 40X5328 1 1 RFID UHF option tray assembly (US / Canada)
• RFID UHF option
• Firmware card
• Flash memory card
• Fuser wiper
• Interface card
• RFID cable
• RFID UHF option Setup Guide
1 40X5329 1 1 RFID UHF option tray assembly (EMEA)
• RFID UHF option
• Firmware card
• Fuser wiper
• Interface card
• RFID cable
1 40X5330 1 1 RFID UHF option tray assembly (Australia)
• RFID UHF option
• Firmware card
• Fuser wiper
• Interface card
• RFID cable
2 40X5607 1 1 Firmware card (US / Canada)
2 40X5608 1 1 Firmware card (Australia)
2 40X5609 1 1 Firmware card (EMEA)
Parts catalog 7-3

7-4 Service Manual

T64x RFID UHF Option

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Edition: April 2, 2008

Lexmark™ T64x RFID UHF Option

• Safety and Notices

Lexmark and Lexmark with diamond design are

© 2008 Lexmark International, Inc.

UNITED STATES GOVERNMENT RIGHTS

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Table of contents iii

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Connector locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Notices and safety information v

Declaração sobre Laser

Avís sobre el Làser

Notices and safety information vii

There are several types of caution statements:

A caution identifies something that might cause a servicer harm.

This type of caution indicates a hot surface.

This type of caution indicates a tipping hazard.

xii Service Manual

General information 1-1

Output device Part number

5-bin mailbox 20G0895

Output expander 20G0894

High-capacity output stacker 20G0896

Adjustable stacker (standard output bin option) 20G1360

StapleSmart finisher 20G0897

Choosing an input device

Input device RFID label support Part number

250-sheet drawer Yes 20G0889

500-sheet drawer Yes 20G0890

1-2 Service Manual

General information 1-3

Proper tag orientation for printing

Tags must meet EPC class 1 generation 2 (ISO 18000-6C) specifications.

1-4 Service Manual

General information 1-5

Label size Input options Output options Rejected label output

Identifying rejected labels

1-6 Service Manual

Power-On Self Test (POST) sequence

1. The LED turns on.

Diagnostic information 2-1

44.1X RFID Error Indicates a problem with the data stream.

44.2X RFID Error Indicates a problem with the data stream.

44.34 RFID Error Read / verify operation failed.

44.5X RFID Error RFID hardware error.

24X Paper Jam Error Feed error from tray X.

985.00 RFID Hardware Error Generic hardware error, unknown cause.

985.01 Service Engine RFID Commo Generic RFID hardware error.

2-2 Service Manual

44.00 RFID error

Description / probable root cause

Step Check Yes No

Diagnostic information 2-3

Description / probable root cause

Step Check Yes No

1 Retest using new RFID media. Go to step 2. Problem solved.