How to reset password

Password Reset

This page will guide you in resetting passwords

on your Hikvision devices.

For end users:

We highly recommend “4 Ways of Self-service
Password Reset” (you can see the Tutorial
video here). Please note that not all Hikvision
devices support all these methods. Go to the
"Forget Password" page to check the various
methods supported by your product.

Reserved Email GUID

For installers:
You can easily reset a password using the Hik-
Partner Pro mobile app.

Check out the tutorials below to discover the

quickest way to reset a password. If you have
any questions during the process, please
contact Hikvision (Find the contact of Hikvision
technical support team) or see Troubleshooting
Tips of Password Reset Failed Issue here.

(Note:
Note: Also try the Password Hints function to
help you recall your original password. This
function is only available for NVRs (76Q-series,
K-series, K-series with AcuSense) with firmware
V4.75.000 and later. Learn more here

Self-service password reset

Via account verification Via reserved email Vi

Prerequisite:

The device has been added to the Hik-Connect or Hik-

Partner Pro account.

Go to the "Forget Password" page and

select "Verify by Hik-Connect App."

Log in to the Hik-Connect or Hik-

Partner Pro account that your device
is tied to, and scan the QR code on
your device, then you will get a
verification code.

Enter the verification code.

Create a new password.

Tutorial Video:

Via Hik-Connect-Scanning

Recommended for end users

Via HPP-Scanning

Recommended for installers

Via HPP-Device

Recommended for installers, no verification code

required

Password reset via XML file

Prerequisite:

The Hikvision devices can be detected on the same

LAN.

Export the XML file, QR code, or

password reset string of the device(s).

Send the XML file, QR code, or

password reset string, along with the
device label snapshot, to the Hikvision
support team and wait for a reply.

Enter the code or import the XML file

you receive from Hikvision.

Create a new password.

Tutorial Video:

Via email

Via case

Via iVMS-4200

Tutorial Document:

Self-Password Reset via Local GUI

Still have questions?

Contact Support

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