Republic of the Philippines

Department of Health
East Avenue Medical Center
East Avenue, Diliman, Quezon City 9280611 loc 445

CITIZEN’S CHARTER

MEDICAL SOCIAL WORK OFFICE

AVAILMENT OF MEDICAL SOCIAL SERVICE ASSISTANCE
CLIENT: SERVICE CASE PATIENTS OFFICE DAYS/HOURS: 24 HRS MONDAY TO SUNDAY INCLUDING HOLIDAYS

STEP ACTIVITY /PROCEDURE DURATION PERSON FEES FORMS REQUIRED

OF ACTIVITY RESPONSIBLE
CLIENT SERVICE PROVIDER
Assessment Go to MSW for Medical Social Worker validates 10-12 minutes Medical Social None MSW Assessment Tool Form
evaluation/ patient who seek MSW Worker
interview. assistance directly or those
referred by nurses and doctors
whether new or old patient, if
new conducts the intake
interview, if old retrieves or
updates record.
Classification Submits for MSW classifies patients 10 minutes Medical Social None Medical Social Work Assessment Tool
of Patients classification according to DOH approved Worker
whether C1, C2, C3, classification scheme.
D.
Orientation and Issuance After assessment Medical Social Worker orients 10 minutes Medical Social 30 pesos Green Card
of the Medical Social and classification, patient/ relatives on the use of Worker
client will be MSW card, policies and the
Work Service Card oriented on scope and limitations of hospital
hospital policies assistance.
and use of MSW
card.
Provision of Assistance/ Provide concrete services such 10-12 minutes Medical Social None Social Case Study Abstract
Interventions as discounts on hospital bills Worker
(based on classification) food,
clothing, and transportation
assistance to abandoned and
neglected patients.
Refers patient to PCSO, DSWD,
DOH Medical Health Care
 Republic of the Philippines
Department of Health
East Avenue Medical Center
East Avenue, Diliman, Quezon City 9280611 loc 445

Assistance Program for

outsourcing of funds.
Resource Mobilization
Counseling
Ward Rounds
Networking
Transfer of abandoned elderlies
to an institution.
Documentation Medical Social Worker None Medical Social None Daily Accomplishment
documents all her activities by Worker Statistical and Psychosocial Report
accomplishing Daily
Accomplishment Report,
Statistical and Psychosocial
Report etc.

END OF TRANSACTION
NOTE: Senior Citizens, PWDs and Pregnant Women follow the same process except that they are given priority lane.