8916f123-5867-4ab6-af09-555911d854c0

Service Location: Page 1 of 4

3636 16TH ST NW
Customer Name: JORGE GUERRA
APT B456
Statement Date: 04/03/2022
WASHINGTON, DC 20010-1175
Account Number: 8101-0012997-01
Account PIN: 428724
Payment Due Date: 04/24/2022

Contact Us: IMPORTANT MESSAGES

Website: astound.com
Telephone: 1-800-746-4726
Visit: 3734 10th Street NE, Washington, DC 20017

PREVIOUS CHARGES
Previous Balance 0.00
Payments Received 0.00
Balance Forward 0.00

CURRENT CHARGES
One-Time Charges 9.99
Taxes, Surcharges & Fees 6.97
Total Current Charges 16.96

Total Amount Due: $16.96

INTRODUCING
To avoid a late fee, please ensure the total amount due is received by
the date listed on the statement.
ASTOUND BROADBAND
We want you to be among the first to know the exciting
news! RCN is now Astound Broadband powered by RCN.
We’ve been a part of your neighborhood for years,
supporting the community, with award-winning reliable
services and 24x7 customer support. We seek ways to
help make the impossible possible, strive to make every
interaction memorable and astounding. Your passions
fuel us to keep innovating and to continue to ASTOUND
you every day.
Important News About the Affordable Connectivity Program
Visit us online at astound.com
(ACP). See messages towards the end of this statement for
more information.

Please detach and return below portion with your payment

REMITTANCE SECTION
Account Number: 8101-0012997-01
Billing Date: 04/03/2022
Due Date 04/24/2022
Total Amount Due: $16.96
Amount Enclosed: $______________
100 Baltimore Drive Wilkes-Barre, PA 18702 Please put your account number on your check and make payable to: RCN
We accept Visa, Mastercard, Discover, American Express, Check, Money
Electronic Service Requested Order or Cash. Cash payments are accepted at a Local Office, a
payment center near you or at any Western Union location.

JORGE GUERRA
3636 16TH ST NW APT B456
WASHINGTON DC 20010-1175 RCN
PO BOX 11816
NEWARK, NJ 07101-8116
ADDAFADADFFFFAADFFTTTTFFTATDFDAATAATFFADFDFFTDFTFFDTTFDFATDFDDATT
8130001009001299701640001696
8916f123-5867-4ab6-af09-555911d854c0

Page 2 of 4

Customer Name: JORGE GUERRA

Statement Date: 04/03/2022
Account Number: 8101-0012997-01
Payment Due Date: 04/24/2022

All services, including telecommunications services, are provided by
Starpower Communications, LLC d/b/a Astound Broadband Federal EIN:
52-2061905.
Astound Broadband and some of the services contained in the Bill are
regulated by the Public Service Commission of the District of Columbia.
Astound Broadband Privacy Policy
Astound Broadband understands how important personal privacy is to
you and we are committed to fully protecting your rights. We want our
customers to be aware of what information Astound Broadband
collects and how it is handled. You may view our current privacy policy
online at: https://www.astound.com/policies-disclaimers/privacy-policy.

Public Service Commission of the District of Columbia Astound Broadband Customer Terms & Conditions
1325 G Street, NW When you utilize our services, we want to ensure you are aware of
Suite 800 the terms & conditions you agree to. A copy of our current Customer
Washington, DC 20005 Terms and Conditions are available to view online at:
Tel. (202) 626-5100 https://www.astound.com/policies-disclaimers/terms-conditions.
www.dcpsc.org
To avoid a late fee of $15.00 on Cable and/or $15.00 on Data, please
Office of the People's Counsel ensure you pay the total amount due by the date listed on this
1133 15th Street N.W., Suite 500
Washington, DC 20005 statement.
Tel: (202)727-3071 AutoPay Customers
Telephone Customers Please visit https://www.astound.com/support or call 1.800.746.4726 if
Non-payment of the following telephone charges will not result in your method of payment changes, you have a new expiration date or
disconnection of your basic local service: Toll charges, 900 numbers, replacement card, so we may update our records.
inside wiring, 911 surcharge, Line Features (i.e. Call Waiting, 3-Way
Calling, Caller ID, etc.), Operator Charges, DA Charges and Directory
Advertising. Please be advised non-payment of all other telephone
services will result in disconnection of your basic local telephone
service.
Right To Dispute Your Bill
"If you have been unsuccessful in resolving your complaint or question,
please contact your franchising authority".
The Office of Cable Television, Film, Music and Entertainment (OCFME)
1899 9th St NE
Washington, DC 20018
202-671-0066
www.oct.dc.gov
Returned Payments
All checks returned due to non-sufficient funds will be resubmitted
electronically. A maximum $30.00 administrative fee may be
electronically debited. If at any time your check or automatic credit card
payment is rejected or returned, Astound Broadband will consider this
a denied payment. You will be charged a $15 denied payment fee, in
addition to any late fees incurred as a result of the denied payment and
all other amounts owed to Astound Broadband.

MAKE LIFE Go Paperless

A LITTLE SIMPLER.
Manage your account with convenient online tools – anytime,
anywhere. We make it simple with options including autopay,
Pay Bill Quickly
paperless billing, account notifications and more. & Securely
Check it out today! Easy as 1-2-3.
1. Go to myrcn.com View Online
2. Log in to your account Statements
3. Scroll down and enroll

You can change your preferences at any time. It’s easy,

convenient and part of our no-contact, self-care toolset. Visit myrcn.com
8916f123-5867-4ab6-af09-555911d854c0

Page 3 of 4

Customer Name: JORGE GUERRA

Statement Date: 04/03/2022
Account Number: 8101-0012997-01
Payment Due Date: 04/24/2022

Signing up for Internet supported by ACP is as easy as 1-2-3!

BUNDLED SERVICES
1. QUALIFY Use the National Verifier to enter your information, create
This section displays the monthly charges and services included in your an account, and see if you qualify. The National Verifier is located here:
bundle. https://acpbenefit.org.
Date Description Amount 2. CHOOSE Sign up for Astound Broadband services.
04/02 - 05/01 A La Carte Internet Package 0.00
300 Mbps Internet Service 3. ENROLL Call us at 1.800.4.ASTOUND (1.800.427.8686) and we will
confirm your eligibility to receive up to $30 off your monthly internet bill,
Your promotional discount will expire on 04/01/23. if you qualify for the ACP.
$0.00 Complaints about an ACP-supported service or about any difficulty
enrolling in the ACP may be made to the FCC Consumer Complaint
Center, Phone Number: 1-888-225-5322, Video phone number: 1-844-
HIGH SPEED INTERNET 432-2275, Website address: https://consumercomplaints.fcc.gov/hc/en-
us.
This sections contains monthly data services/charges that are not part of
a bundle.

Date Description Qty Amount

04/02 - 05/01 Cable Modem Rental 1 0.00
Your promotional discount
will expire on 04/01/23.
Standard WiFi 1 0.00
$0.00

ONE-TIME CHARGES
This section displays non-monthly charges. These are one time
purchases, fees, or adjustments that have been made to your account.

Date Description Qty Amount

04/02 Account Activation Fee 9.99
$9.99

TAXES, SURCHARGES & FEES

This section includes total taxes, fees, and surcharges on your monthly
and non-monthly charges/credits. For an explanation, visit our website
https://www.astound.com/fees.

Description Amount
Network Access and Maintenance
Internet 6.97
Fee
$6.97

About the Affordable Connectivity Program (ACP)

Check to see if you’re eligible to reduce or eliminate your monthly
payment for broadband Internet service through the Affordable
Connectivity Program (ACP)! The Affordable Connectivity Program
(ACP) is a federal government benefit program operated by the Federal
Communications Commission that reduces a household’s broadband
Internet access service bill by up to $30 per month. Your household
qualifies if income is at or below 200% of the Federal Poverty Guideline
for the household size, or if a member of the household participates in
certain low-income programs. Check out a description of the ACP
eligibility requirements: https://www.astound.com/acp. Only one ACP
benefit is available per household.
8916f123-5867-4ab6-af09-555911d854c0

Page 4 of 4

Welcome to Service Location:

Account PIN:
2 02/01/2022
1234-1234567-01
02/23/2022
1
your new billing 3
astound.com

1234 Main Avenue, Anytown, USA 12345

5
statement
4 Payments Received
Balance Forward
Account Number & Payment Due Date
1
This is your 13-digit account number and 54.99
12.95
the date your payment is due. Total Current Charges
7.75
$75.69
INTRODUCING
Total Amount Due: $75.69 ASTOUND BROADBAND
We want you to be among the first to know the exciting

2 Account PIN news! RCN is now Astound Broadband powered by RCN.

We’ve been a part of your neighborhood for years,
supporting the community, with award-winning reliable
You will be prompted by Customer Care to services and 24x7 customer support. We seek ways to
help make the impossible possible, strive to make every
interaction memorable and astounding. Your passions
provide this 6-digit security code when fuel us to keep innovating and to continue to ASTOUND
you every day.

inquiring about your account. Visit us online at astound.com

Contact Us
3
Flexible options to help you reach us.
Please detach and return below portion with your payment

Summary
4
Previous & Current Charges summarizes Due Date
02/01/2022
02/23/2022
Total Amount Due: $75.69
your past bill amount, payments received Please put your account number on your check and make payable to: RCN.

and current charges with the total amount Electronic Service Requested We accept Visa, Mastercard, Discover, American Express, Check, Money
Order or Cash. Cash payments are accepted at a Local Office, a payment
center near you or at any Western Union location.

due. 4634000001
AADADTAADDTDTTAATFAFFTDATTTDTTTDTAFFDDFATTATFTTDATFFTTFFDAAFDAFDT 6
AIOMMKOOGKEGCCMKMGKAECKGIK
AHEIDCKBMJMBMNMNHEKLDLABBK
ALAKBPAJCJAMBJDMDPAPALFKBK

Messaging Center TDFAFATFDDFDDATFDFTDATAAAAFDTDFFTDFAAFAADDAADTFFDAFFAFDFTATAADDTA

5
Important account information or news
from Astound Broadband.
02/01/2022
1234-1234567-01
02/23/2022

6 Payment Coupon & Balance Due

Simply tear off and return with your check 7
or money order for the Total Amount Due
Date Description Amount
by the Due Date. 01/03
-$74.29 CR

Payment, Charges & Usage Detail

7
These sections detail your payments Date Description Amount
received during the last statement period, 02/01 - 02/28 A La Carte Internet Package

current monthly charges, and any usage $54.99

charges.

Taxes, Surcharges & Fees

8 Date
02/01 - 02/28
Description Qty Amount

Consolidated details of taxes, surcharges

$12.95
and fees applied to your account, in one
simplified section. 8
https://www.astound.com/fees.

About Your Cable TV Services Description Amount

9 6.97

This section is a breakdown of the cable 0.78

$7.75

TV charges on your statement. This

identifies how many dollars are associated 9
for cable TV only.

Astound Broadband marks and logos are registered service marks of RCN
© 2022 RCN Telecom Services, LLC. All rights reserved.

This is a sample bill for demonstration only. Specific services subject to availability.
Please contact Astound Broadband for details.