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ôn tập
ôn tập
UNIT 19 .2.
〜 Hotel room types
〜 Guest types
+ Rack rate = standard price = published rate = the run of the house = walk-up rate
+ Post code (Brit english) = zip code (Amer english)
UNIT 3.
A cabana (room) is a small, or portable changing room near a swimming pool or beach.
An adjoining room is a room that is located next to another and is connected by a locked door
between them.
〜 Half board includes two meals. One is breakfast. The other is lunch or dinner.
〜 Full board includes all meals at a hotel
〜 All-inclusive: includes all related things
〜 To open/ start a tab - means that you do not pay for every drink, the bar will write down what
you have. You will pay totally in the end.
UNIT 5.
REVISION
20. I feel tired now, so I want to ………………. and get changed before my meeting.
A. sleeping B. bath C. asleep D. freshen up
21. Our ………………. check-in time is from 2 pm.
A. normal B. normally C. often D. usually
22. We would be glad to …………. your luggage while you are waiting.
A. keeping B. store C. collect D. A + B
23. When your room is …………….., I’ll come and get you.
A. appreciate B. ready C. free D. finishes
24. The coffee shop is just …………… the corner to your right.
A. next B. outside C. around D. to
25. Sorry, you are too early to ……………. because the room is not available now.
A. check out B. be C. prepare D. check in
29. Let’s find a seat. Oh, there’s a desk by the window, with two very ………………. chairs.
A. Terrible B. comfortable C. tough D. quiet
30. Porter: Can I help you with your………….., madam?
Guest: Yes, please. Those two red suitcases are mine.
A. Coat B. luggages C. object D. luggage
31. Which sentence does the porter say?
A. Shall I take the small green bag? B. Can you help me?
C. What can you help me? D. Please take the green bag.
32. …………………. does the restaurant open? - At 6 a.m.
A. How B. What C. What time D. When is
42. What is the room rate for a guest without a reservation here?
- Yes, sir. Our …………………. is € 150 per night for a double room.
A. reservation B. rack rate C. negotiation D. pounds
43. Which word is American English?
A. Post code B. zip code
44. When does the hotel ……………………..? – Between 7.00 and 10.30.
A. wake up B. confirm C. serve breakfast D. call female guests
45. ………………..……. our check-in is from 2 pm.
A. normal B. normally C. often D. usually
46. I’ve just checked in and I don’t have any ……………………. Is there an ATM in the hotel?
A. Moneys B. local currency C. dollar D. withdraw
47. May I ……………. you have a drink in the bar while you are waiting?
A. offer B. ask C. like D. suggest
48. The phone’s ringing, but no one ……………… the phone.
A. answering B. is answering C. answered D. answers
49. Somewhere to take out some money is a/ an ………………………….
A. Wall B. cash C. cash machine D. at the corner
50. Let take this ……………. and you can go around the city without getting lost.
A. wallet B. map C. traffic lights D. Maple street
51. Choose a different word
A. Automated Teller Machine B. Cash machine
C. Cashpoint/ cash dispenser D. Money withdrawal
52. The street is about five minutes away from here.
A. It’s about five minutes walk away.
B. It’s about five minutes’ walk away.
C. It’s about 5 minutes’ walk away.
53. Let me ………….. where we are on this map for you.
A. show B. ask C. pleasure D. circle
54. I’ll ………………… you taxi for a quarter to ten. What’s your room number, please?
A. called B. order C. take D. welcome
55. There are three computers …………………….. in the lobby.
A. connect Internet access B. Internet connection
C. Internet access D. with Internet access
56. I’m expecting a fax, so when it arrives, can you ……………….. to my room, please?
- Certainly. We’ll do that as soon as it arrives.
A. give it out B. bring it up C. take it out D. take it over
57. Please tell the taxi driver I’ll be down ………… ten minutes.
A. at B. on C. up D. in
58. I’d like to check …………….. for later this year because I need two double rooms.
A. available B. availability C. expiry date D. expiration date
59. We need your credit card to pay for the reservation as a ………………….
A. walk-up rate B. walk-in guest C. guarantee D. VIP guest
60. If an extra bed is needed, there will be ………………..
A. additional charge B. occupation C. top up my phone
61. Sorry, when does your credit card ……………..? I can’t use it.
A. Due B. expiry C. expire D. out of date
62. We look forward to ……………. from you soon.
A. hear B. heard C. listening D. hearing
63. When is the deadline for cancelling reservations free of charge?
- Within 48-hour cancellation deadline
64. Hello. This is room 43. I’d like to reserve a table for dinner at 8 pm, please.
- Certainly, I’ll …………………….. the restaurant.
A. connect you to B. put you through to C. ask the receptionist
65. Please ……………. why I put you through to the Reservations.
A. hold the line B. keep the phone C. hold the phone
66. I’m afraid I can’t ……………. our guests’ information because it’s our policy.
A. send up B. bring out C. give off D. give out
67. Would you like to …………….. to Mr Hamas because he’s out.
A. take a message B. leave a message C. handle a message
68. How do you say this room – 409?
A. Four hundred and nine B. Four oh nine C. Four and nine
69. I didn’t quite …………… the last two letters. It’s a very bad line. Can you repeat them?
A. understand B. have C. catch D. write
70. Would you mind …………….. your reservation number?
A. repeating B. to repeat C. repeat D. repeated
71. Some guests ……………. the No Smoking signs.
A. distract B. forget C. ignore D. doesn’t care
72. This is Sara from Reservations. Please ……………… the guest’s luggage and move her to Room 1002.
She says the room smells of smoke. We also send up a bottle of water to her.
A. store B. took C. keep D. collect
73. I’m sorry. Reservations seems to be busy. No one’s ………………
A. saying B. call C. put you through to D. answering
74. Good morning. I’m calling to ……………… a reservation but I’ve lost my reservation number.
A. telling you B. reconfirm C. stated D. leave a message
75. Please accept this bottle of wine with the compliments of the hotel. I hope you enjoy the rest of
your stay.
A. as an excuse B. as a gift C. apologies D. wrong ideas
76. Good morning. Your breakfast is …………….. over there. Feel free to help yourselves.
A. on the buffet B. in the buffet C. at the buffet