ENQUIRIES

OPENING
Tell what sort of organization you are and the
reason why you are writing this letter.
✓ We are ABC company, based in Ho Chi Minh
City, we are interested in your porcelain products.
✓ Our company is a subsidiary of … and we are
interested in your porcelain products.
BODY
1. Asking for catalogues, price lists, etc…
→ Point out briefly any particular items you are
interested in.
✓ Could you please send your current catalogue
and price list for…? We are particularly interested
in…
✓ Please would you send me an up-to-date price list
for…
BODY
2. Asking for details
→ When asking for goods or services you should
be Specific and state exactly what you want.
✓Could you please give me more information about…
✓ I would appreciate more details about the… which
you are currently advertising on your website.
✓ We have heard about your (latest equipment), and
would like more details. Please send us any
information you can supply.
BODY
3. Asking for samples
✓When replying, could you please enclose a sample?
✓We would also appreciate it if you could send
some samples so that we can examine the quality.
4. Suggest discounts
✓We usually deal on a 30% trade discount basis with an
additional 5% quantity discount for orders over 1000 units.
✓As we intend to place a substantial order, we would like to
know what quantity discounts you allow?
CLOSING
• Usually a simple 'thank you' is sufficient to close an
enquiry. However, you could mention that a prompt reply
would be appreciated, or that certain terms or guarantees
would be necessary.
✓We hope to hear from you in the near future.
✓We would be grateful for an early reply.
You are Elenoir Ramsay, HR Executive of Keedwell, at Unit
C, Coalburn Road, Bothwell, G71 8DA
Write an enquiry letter, use the following details:
• The request is sent to Mr. Hart Mackenzie, Sales
Manager of The Ultimate Travel Company, Ltd., at 25-
27 Vanston Pl, London SW6 1AZ, United Kingdom
• You know the company when seeing an advertisement
in the Spring-Summer Edition of World Travel
Magazine.
• Express your interest in their travel packages to Japan,
asking for more information in details and request a
price list.
• Request a discount if you place a tour for over 40
people.
• Remember to close the letter in an appropriate way.
You are Alice Chu, Purchasing Manager of Dalway Computer at
Building 2-A, Floor 3, Walland Industrial Park, Walland TN 37886.
Your company is the major distributor of computer components.

Write a request for a catalogue and a proposed price list of

computer components, use the following details:
• The request is sent to Mr. Walter Granger, Sales Manager of
Component Outsource Ltd., at Michelin House, 81 Fulham Road,
London SW3 6RD, United Kingdom
• You know the company when reading the Abril issue of the trade
journal, Cellular Today.
• Express your interest in selling computer components,
particularly component chip sets and drives and ask for more
information
• Request a quantity discount.
• Remember to close the letter in an appropriate way.