Sheet 1: Overview

- Brief introduction/context
- Key terms/acronyms glossary

Sheet 2: Quality Indexes & Ratings

- Space Finder - Software metrics
- Global Quality Index breakdown
- Quality/Severity rankings and criteria

Sheet 3: Defect Handling

- Defect types (A, B, C) and descriptions
- Root cause analysis process
- Simulation methods (4M condition, Why-Why, etc.)
- Corrective/Preventive actions

Sheet 4: Reporting & Verification

- Countermeasure verification schedules (30/90 days)
- Report formats (ISF-QA-041, ISF-QA-072)
- Internal/external report distribution

Sheet 5: Monthly Activities

- Monthly internal reports (MRM, RRM, etc.)
- External reports (Supplier changeover, PDIR, Layout)

Sheet 6: Customer Workflows

- Customer complaint process flow
- Returns/claims handling
- Assy failure mode analysis

customer quality activities are listed:

- Customer Handling Rule - Read & understand

- Claim Handling Rule vs Actual with Responsible team Awareness
- Lead time of Reporting
- CQGI Definition
- Rank Definition & Lead time as per Rule
- Verification of Action in 30days & 90days
- Monthly Internal & External activity with Lead time
- Sales Return per handling Rule vs Actual

Additionally, the image shows "KPI - CQA" with the following points:

1. Performance GQP
2. Claim w/l in
3. Sales Return
4. Counter measure Verification

Internal:
- DOC Audits