Standard Operating Procedure (SOP)

Health & Safety Management System

Author Health, Safety and Physical Security, People Direction

Owner Irene Zaporowicz-Short

Organization Health, Safety and Physical Security, People Direction

Approver Marty Bishop

Document ID 44ISPA31SP4-1013285096-48043

Document location SharePoint

Change History
Reviewed Approval
Version Status Date Author Owner Reviewed by Approver Description of changes
date date
0.1 Draft 25-03-2013 Martin Dewhurst Input from HSS and alignment with existing
Nokia systems documentation
1.0 Approved 13-04-2013 Martin Dewhurst 13-04-2013 Final Versrion

1.1 10-11-2014 Jennifer Schmolt 10-11-2014 Nokia Branding

2.0 10-01-2020 Irene Zaporowicz- Head of HSE IZS / Marvin 20-01-2020 Gareth I Davies 18-2-2020 Update for Management system standard
Short (IZS) Enalpe updates

3.0 Approved 13-11-2020 Ana Lavrinovich / Head of HSE Ana Lavrinovich / 12-11-2020 Gareth Davies 13-11-2020 Update to include Enterprise BG and
Irene Zaporowicz- IZS industries for installation and services such as
Short (IZS) mining, ports, oil and gas, rali and utilities,..

4.0 15-7-2021 Irene Zaporowicz- Lead Health, Irene Zaporowicz- 7-9-2021 Marty Bishop 18/8/2021 Document organziation and approver update.
Short (IZS) Safety and Short (IZS)
Updated to reflect Nokia organization model
Physical Security
Hugo Tovar Ferro Transition to ISO 45001 certification.

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Contents
1 Purpose ................................................................................................................... 3
2 Health & Safety Management at Nokia (context of the organization) ....................... 4
Understanding the needs and expectations of workers and other interested parties 5
Scope – Health and Safety management ................................................................ 5
3 Leadership and commitment ................................................................................... 5
Health Safety and Labour Conditions Policy ............................................................ 6
Organizational roles, responsibilities and authorities ............................................... 6
Consultation and participation.................................................................................. 7
4 Planning .................................................................................................................. 7
Hazard identification and assessment of risks and opportunities ............................. 7
Legal requirements and other requirements ............................................................ 8
Health and safety objectives and planning ............................................................... 8
5 Support.................................................................................................................... 9
Competence, training and awareness...................................................................... 9
Awareness............................................................................................................... 9
Internal communication and awareness................................................................... 9
External communication .......................................................................................... 10
Documented information, Control of documents ...................................................... 10
6 Operation ................................................................................................................ 11
Operational Planning and control............................................................................. 11
Emergency preparedness and response ................................................................. 12
7 Performance evaluation ........................................................................................... 12
Monitoring, measurement, analysis and perfromance evaluation ............................. 12
Internal audit programme......................................................................................... 13
Management review ................................................................................................ 13
8 Improvement ........................................................................................................... 14
Incident, nonconformity and corrective action .......................................................... 14
Continual improvement ............................................................................................ 15
9 References’ / links ................................................................................................... 16

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1 Purpose
The purpose of this document is to provide information and guidance to all employees relating to
the Nokia Health & Safety Management System (Nokia H&S MS).
Further information relating to the Nokia Health and Safety Management activities are available
from the company intranet and internet pages and from the annual Nokia Sustainability Report
Nokia_People_and_Planet_Report

• All key Health and Safety global documents are stored in SharePoint folder
https://nokia.sharepoint.com/sites/healthandsafetyservices
• The information contained herein is company confidential and shall only be disclosed to
other parties in compliance with standard Nokia information security procedures.
• For the purposes of this document the following definitions apply:

Table 1 Definitions

Term Definition

‘the company’ Nokia

Business groups and functional areas, e.g. MN, NI, CNS, CX, Corporate
Affairs, Chief People Organization (CPO), Chief Financial Orgnaizaiton
‘relevant organization’
(CFO), Legal and Compliance, Strategy and Technology, and Country
Management

Those persons assigned responsibility within their organization for

‘nominated persons’
health and safety management.

Person(s) nominated by the relevant Business Group or Country

‘Health & Safety
Management Team, and assigned responsibility for health & safety
representative’
management.

‘Safety and Security Individuals with responsibility for health & safety management within
Operations’ Nokia

Team comprising the health & safety and security operations, health
‘Health & Safety
and safety representatives and the nominated persons from the
Management Team’
relevant organizations.

Nokia operates primarly in telecom industry but also performs

telecom installations and/or provides services in other industries such
‘Industry’
as mining, oil and gas, ports, maritime, rail, utilities, and
manufacturing.
‘Workers’ Anyone who works for or with Nokia at all levels in the organization

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 Term Definition

‘Reportable Health & Any incident that results in, or could potentially have lead to an injury,
Safety incident’ Illness and product safety

Note: Activities/ responsibilities in respect to the documented Health & Safety Management
System is detailed in the Country Health and Safety Manual

2 Health & Safety Management at Nokia

(context of the organization)
Nokia health & safety activities are based on lifecycle thinking and sustainable
development. The goal is to build
• A Nokia where everyone goes home safely at the end of the day by managing
risk and opportunities to prevent work related injuries and ill health to
workers.
• To continually reduce the incidents and injuries associated with our business
and processes and within the industries which we provide products and
services including design, operations, distribution, installation and support of
our products, systems and services.
Focus areas / specific programs of work to support these goals include, but are
not limited to:
• Nokia Life Saving Rules (LSR)/Non-negotiable standards
• Product Safety: serving our customers with safe products that do not
endanger life, health or property is fundamental and self-evident for our
business success. The implementation of Product Safety, concerns everyone
within Nokia and all Nokia business organizations are responsible for
providing products that do not endanger life, health or property during the
entire product lifecycle.
• Where Nokia are installing, maintaining or operating our products and
services the process addresses all aspects of the process site conditions and
industry environment to minimize the health & safety risk associated with
these operations.
• Supply Chain/Procurement; the same sound health & safety and ethical principles
that are followed within Nokia operations are reflected in business relationships
with Nokia suppliers. The Nokia supplier requirements include requirements
relating to suppliers' health & safety management and labor conditions. The
implementation of these requirements is done through contractual agreements,
contractor management, monitoring practices such as on-site and self-
assessments, training and awareness building.
• H&S Deep Dive; Nokia identifies those markets and /or industries that are key
business areas or have higher than average incident rates and perform in-
depth reviews with a view to implementing actions to effectively, and

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 efficiently, improve health & safety performance.

Collectively these activities underpin the Nokia commitment to health & safety as
documented in the Health, Safety and Labour Conditions Policy (available from the
company intranet and internet sites).
All required health & safety management activities are detailed in this document and the Health
& Safety Management System. The objective of the document is to provide
sufficient information for persons with health & safety responsibility to implement
the necessary controls into their work activities and localize the implementation
based on local legal requirements, industries worked in and types of services offered

Understanding the needs and expectations of workers and other interested parties
Key stakeholders of the Nokia health and safety are Nokia’s workers, customers, public
authorities, suppliers, contractors, investors, the general public and NGO’s. Understanding
needs and expectations is done through consultation and participation to include evaluation
of risks and opportunities. Concerns, requirements and suggestions shall be directed to
Nokia Health, Safety and Physical Security.

Scope – Health and Safety management

The Health and Safety management activities of Nokia (as defined by this document and
those to which it refers) apply to Nokia operations globally. This includes activities such as
design, development, sourcing, supply chain / procurement, operations, sales, marketing
and customer services of Nokia products, solutions and services delivered globally that are
within Nokia’s control that can impact Health and Safety.

The Nokia Leadership has determined that global, multi-site ISO 45001 Occupational
Health and Safety Management System standard certification is maintained for the
business.
The Health & Safety Management System is implemented thorughout Nokia in all business
groups and applies to all industries in which we perform work.Alongside internal and external
issues, needs and expectations, health and safety regulatory requirements and risks and
opportunities are included in the Nokia Health and Safety Management System for all
industries in which Nokia operates.

3 Leadership and commitment

The Leader Health Safety & Physical Security has overall responsibility for the Health and
Safety Management System and the executive board and relevant organizations are
responsible for ensuring that the resources required to meet health and safety needs within
their area of responsibility are in place. The Leader Health Safety & Physical Security, with
the relevant organizations, shall demonstrate the leadership and commitment to health and
safety management.

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 Nokia Leadership
• Takes accountability for the effectiveness of the health & safety management system
• Ensuring that the Health, Safety and Labour Condition Policy and health & safety
objectives are established and are compatible with the strategic direction and the
context of the organization
• Responsbility for integration of the Health and Safety Management System
requirements into the business processes
• Ensuring that the resources needed for the Health and Safety Management System are
available
• Communicating the importance of effective health & safety management and
conforming to the Health and Safety Management System requirements
• Ensuring that the Health and Safety Management System achieves its intended
outcomes
• Directing and supporting workers’ consultation and participation in contributing to the
effectiveness of the Health and Safety Management System
• Promoting continual improvement
• Protect workers from reprisals (report incident, refusal to work in hazardous condition)

Health Safety and Labour Conditions Policy

Nokia has publicly stated its commitment to the health & safety in the Nokia Health, Safety and
Labour Conditions Policy (available from the company intranet site) and the Nokia Code of
Conduct. The Policy is authorized by the Nokia leadership and should be communicated to all
persons working for, or with Nokia.

The Health, Safety and Labour Conditions Policy and Code of Conduct are binding for all persons
when acting on behalf of Nokia.

Organizational roles, responsibilities and authorities

Nokia leadership has overall accountability for the Health & Safety Management
System and for ensuring that the resources required to meet the health & safety
needs within their area of responsibility are in place.

The Leader Health Safety and Physical Security:

• Is responsible for providing leadership in respect of the Nokia Health & Safety
Management System
• Communicates to the Nokia leadership, the responsibility for leadership to assign
Health & Safety responsibilities within their individual areas of responsibility to a
nominated person. Individuals nominated shall be granted the necessary authority
and resources to perform their tasks.

Relevant Organizations shall identify individuals that will be designated ‘Nominated Persons’ for
health and safety activities at all levels within the organization. The individuals thus nominated

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shall be granted the necessary authority and resources to perform their responsibilities and have
these responsibilities documented.
All those who work for and with Nokia have an obligation and responsibility to promote
Health & Safety and adhere to the Health & Safety Labour Conditions policy,
standards and procedures.

Country specific health and safety programs including roles and responsibilities are available in
the Health & Safety Country Manual.

Consultation and participation

Ensure a process for consultation and participation of workers at applicable levels and functions
for the development, planning, implementation and evaluation of the Nokia Health & Safety
Management System.

Where applicable Nokia shall seek input from various internal and external
stakeholders; e.g. those working for or on behalf of Nokia, customers, suppliers,
industry associations etc.

At a global level this input may be obtained through organization business reviews and
other working groups and forums.
Business Groups and country management teams s h a l l determine the stakeholders
required to participate in consultation activities in line with local legislative and other
country specific requirements. Local legislation may also stipulate certain
requirements for the number of health & safety nominated persons and their
required knowledge/competencies.

4 Planning
Hazard identification and assessment of risks and opportunities
Nokia shall implement processes to identify and evaluate the health and safety risks and
opportunities of its activities to assess their significance. Nokia has a global level risk assessment
policy that shall be used for hazard identification, risk assessment and determining controls.
Determining controls and actions against the hierarchy of controls (eliminate, substitute,
engineering controls, administrative controls, personal protective equipment).

At a global level the main health and safety risks and opportunities have been
assessed through a review of the incident data and input from assessments
provided by relevant stakeholders.

The Risk Register should be reviewed regularly to ensure it remains current; taking into
consideration routine, non-routine activities, emergency situations and should be
updated if any new hazards are identified through hazard reporting, workplace

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inspections or Incident Investigations. This includes all industries in which Nokia
performs work and installations. Some examples, but not limited to, are
telecommunications, mining, utilities, rail, ports, oil and gas where controls and residual
risk should be evaluated, and the controls put in place.
The Global H&S Risk Register shall be reviewed and amended in each country to
include any country specific hazards, risks, and subsequent controls.

Nokia shall establish and implement a process to assess health and safety opportunities to
eliminate hazards and reduce health and safety risk and to enhance health and safety performance.
Review the opportunites and assess their potential. Health and safety opportunities have been
assessed at the global level with opportunities to adapt work and reduce health and safety risks.
Opportunities can be identifed through hazard reporting, workplace Inspections, evaluation or
processes and Incident Investigations.

Legal requirements and other requirements

Nokia identifies and reviews legal legislation (local, country, industry specific, etc) and other
relevant requirements of authorities, such as customers and industry bodies.

The Health, Safety and Physical Security team, Safety and Security team and where
appropriate product related teams, regularly review the global legal situation and
disseminate relevant information through the appropriate communication channels.
Local legal requirements are monitored and checked by the country management
teams on a regular basis. Nominated individuals are responsible for ensuring necessary
compliance to those relevant requirements.
Activities to be undertaken by country teams to identify and document legal and
other country and industry specific requirements are available through the Health &
Safety Country Manual.

Health and safety objectives and planning

Nokia shall establish global level objectives and KPIs that are measurable, consistent with
the Health, Safety and Labour Conditions Policy and communicated through the
appropriate communication channels.
In order to achieve the outlined objectives, programs are established for all suitable
levels. Business Groups and Country management teams may wish to introduce
additional objectives to meet customer, industry or country specific, requirements.
Based upon reviews, short term objectives and targets are cascaded down within the organization
and into the individuals objectives.
Details about setting additional country specific objectives and programs are available
in the Health & Safety Country Manual.

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5 Support
Competence, training and awareness
Nokia shall ensure workers under its control performing tasks that can impact Health
& Safety are competent based on appropriate education, training or experience, and
retains the associated documents. Workers are trained to identify hazards risks and
understand how to work safely.

Nokia provides, as a minimum, the following health & safety training opportunities:
• Mandatory training to include Code of Conduct / Ethical Business Training (mandatory for all
Nokia employees) includes Health and Safety module
• Health and safety awareness training
• Health and safety standards
• Health and safety training through Nokia EDU and Sharepoint

Awareness
Workers should be made aware of Health, Safety and Labour Conditions policy, health & safety
objectives, hazards, risks and actions, effectiveness of the Health and Safety Management
System, consequences for non conformance, incident investigation outcomes that relate to
them, and ability to refuse to work in unsafe conditions without retaliation.

Internal communication and awareness

Internal communications relating to the health & safety activities of Nokia, taking into account
diversity aspects and communication needs, are maintained for access by all personnel on the
Health & Safety intranet and SharePoint.
Internal news channel, Nokia intranet, and internal social media, Yammer Health, Safety and
Security , bulletin boards, safety blueprints, internal training, workshops, meetings and email are
used in communicating health and safety activities and raise awareness.

Specialized safety blueprints have been put in place globally to provide easily accessible
library of Nokia standards, procedures and guidance documents for internal teams and
customers supporting the Health and Safety Management System and enabling
business processes.

Nominated persons within the relevant organizations, and those individuals

responsible for the various Health & Safety focus areas shall also communicate issues
related to their Health & Safety activities, as required to ensure that all workers are
aware of, and have access to, the relevant information associated with their scope of
work.

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 External communication
External communications relating to the health & safety activities of Nokia are
maintained for public access Including suppliers and customers on the company
health & safety internet pages including the Sustainability Report (People and Planet),
Nokia Health Safety and Labour Conditions Policy.

External reporting to regulatory entities, licensing, external inquiries may be required.

If required, further external health & safety communications shall be managed by the
Nokia Communications team; globally individuals are nominated to represent Nokia in
external communications.

Documented information to be retained as evidence of communication.

Documented information, Control of documents

The Nokia Health and Safety Management System consists of:

• Nokia Systems Manual providing a broad overview of the main principles and processes
applied within Nokia.
• Nokia Health, Safety and Labour Conditions Policy publicly states the health &
safety goals and objectives of Nokia (as determined by the Executive Board).
• Nokia Health and Safety Standard Operating Procedure (this document) outlining the health
and safety management activities of Nokia.
• Nokia level Health & Safety standards and guidelines application throughout Nokia
globally.
• Relevant health and safety guidelines and other documents that outline, in conjunction with
the company level documents and inputs from planning activities, the health and safety
activities and responsibilities for l relevant organizations and industries as applicable..
• Country level documentation (i.e. Country H&S Manual with all associated
documentation) which details the health and safety related activities to meet all
relevant country legal requirements as well as other country specific requirements
to which Nokia subscribes
• Records which allow monitoring of health and safety performance

If a relevant organization has an additional need for specific operational documents describing
health and safety requirements or records, these shall be created and maintained by the
organization and they need to be aligned with the global health and safety standards and
guidelines.
The nominated person from the relevant organisation shall ensure that the health & safety
documentation is reviewed by the management representatives of the relevant organisation and
are properly maintained and updated according to need.
The health and safety management system documents shall be reviewed at regular
intervals to ensure it remains valid and relevant.

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Health and safety documentation shall be managed in compliance with the
requirements of the Nokia Document and Records Management Policy, and Nokia
Document Management SOP.

All relevant health & safety documents and records shall be created, retained and
disposed of in line with the relevant Nokia requirements, whilst taking into
consideration any further local legislative or customer requirements.

6 Operation
Operational Planning and control
The overall direction for the Nokia Health & Safety Management System is provided
by Health, Safety and Physical Security. Due to the geographic spread and breadth of
activities required, the Health & Safety Management System is implemented with
matrix responsibility. This ensures that the management of health & safety tasks is
integrated into the relevant organizations and that the provisions of the Health &
Safety Management System are appropriate for the scale of the business hazards and
risks.

Nokia has global Health, Safety and Labour Conditions Policy, standards and guidelines,
which are minimum standards for the whole organization. The relevant organizations
should review these global documents and localize them, as necessary, according to
local legislative, industry and other requirements. If there are stricter and more
detailed requirements in the local legislation, the local legislation must be followed.
Local teams are responsible to create clear rules on how to control visitors in Nokia
premises as well as topics related to control of work areas, equipment a n d
measurement equipment (proper maintenance and calibration if applicable)
Workers should have access to:
• Health Safety and Labour Condition Policy
• The Health & Safety Management System Standard Operating Procedure
• Health and Safety standards
• Location relevant Health & Safety information
• Health & Safety information applicable to their organizations and tasks.

In procurement the same sound health & safety and ethical principles that are followed
within Nokia operations are reflected in business relationships to ensure suppliers,
contractors and other business partners follow the same standards and place equally high
priority on health, safety and labour conditions in their operations.

The Nokia supplier requirements include requirements relating to suppliers' health & safety
management and labor conditions. The implementation of these requirements is done
through contractual agreements, contractor management, monitoring practices such as on-

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site and self-assessments, training and awareness building.

The control of our projects and suppliers is an integral part of managing the health and safety in
Nokia.

Emergency preparedness and response

Emergency preparedness and response management and personnel security issues
are managed with nominated persons in each country. The relevant organizations
are expected to be aware of their local country and site specific instructions and act
accordingly.
The relevant organizations must identify all potential emergency situations and have
the appropriate response plans with provision of first aid to prevent or mitigate
the health & safety consequences. Also, local legislation, industry and customers
may set some requirements for what level of emergency planning and
preparedness plans must be in place. These requirements may be related to
accidents, fire safety or handling of chemicals etc. All relevant stakeholders must be
taken into account when planning response to emergency situations (e.g. emergency
services, community and clients).

Emergency plans must be documented, communicated, tested, reviewed and

revised within determined intervals and always after an emergency situation has
occurred.

7 Performance evaluation
To verify the effectiveness of the company Health & Safety Management System objective
inspection is required, this section describes the required activities.
The organization shall establish, implement and maintain process(es) for monitoring,
measurement, analysis and performance evaluation.

Monitoring, measurement, analysis and perfromance evaluation

Health & safety key performance indicators are set to both reflect strategic
direction and drive continual improvement across the organization.
The Health & safety key performance indicators are managed in conjunction with the
Health & Safety Management System and provide numeric results and targets to
monitor and drive improved performance at both company and relevant
organization levels.
Health & safety key performance indicators are authorized by the Leader Health,
Safety and Physical Security and reviewed and communicated to the relevant
organizations.

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 In addition to the global key performance indicators, the relevant organizations may
monitor additional metrics to help drive health & safety performance such as in
specific industries or for customer specific mandated metrics.

Overall performance in respect of the health & safety key performance indicators is
reviewed and reported to Nokia Leadership. The output of this activity serves to
drive necessary changes in order that continuing health & safety improvement can
be sustained.

The relevant organizations shall facilitate and ensure regular evaluation of

compliance to the country specific health & safety legislation and other relevant
requirements of authorities, or such as customers and industry bodies, to which
Nokia subscribes and delivers.

Regular evaluation of compliance to global internal requirements and to global

customer specific and industry requirements will be undertaken by the Health &
Safety Management Team.

Assurance - Internal audit and operational reviews

The implementation and effectiveness of the Heath & Safety Management System and legal
compliance requires regular surveillance, and the nominated person shall instruct suitably
qualified workers to act as follows:
• Document an internal audit schedule requiring a sufficient number of internal audits per year
to give confidence in the performance of the Health and Safety Management System, this with
regard to the Nokia Internal Audit Process.
• Ensure internal audits are conducted according to the plan and that the results are
documented to establish the fitness for purpose of the Health & Safety Management System
and this Mode of Operation with regard to the requirements of ISO 45001.
• Document identified non conformities and opportunities for improvement and that
appropriate actions are initiated to close identified findings.

The internal audit procedure with defined requiments for internal audits are available through the
Nokia Quality Management One Stop Shop.

Management review
Nokia seeks to continually improve its business processes, this includes a commitment to review
and improve the company health and safety management performance.
The management review of the Nokia health & safety management provision shall be
accomplished as follows:
• The Health, Safety and Physical Security reports regularly (or on additional occasions should
circumstances require the need) present a documented report to Nokia leadership and
Business Group leadership reporting on the health & safety performance since the last review
and any additional details of development proposals.

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• Additionally health & safety performance and targets are reported through the Nokia
Sustainability Report and/or separate presentations to the senior management.

The Management Review report and review shall be conducted with regard to the following:
• Changes in external and internal Issues, including developments in legal and other
requirements and needs and expectations from interested parties
• Changes in health & safety risks and opportunities
• The health & safety performance of the organization to include incidents, non-conformities,
corrective actions, monitoring and measurement and continual improvement
• Monitoring and measurement results
• Results of internal audits and evaluations of compliance with legal requirements and with other
requirements to which the organization subscribes
• Communication(s) from external interested parties, including complaints
• Adequacy of resources, and
• Opportunities for improvement
• The status of actions from the previous management review
• Status of corrective and preventive actions
• Changing circumstances, including developments in legal and other requirements related to its
health & safety aspects
• Recommendations for improvement

The outputs from the management reviews shall document any decisions and actions related to
possible changes to health and safety policy, objectives, targets and other elements of the health
and safety management system, consistent with the commitment to continual improvement.
This review shall involve nominated persons of relevant organizations and members
of the Health, Safety and Physical Security and Safety and Security teams. The
results of the review shall be communicated to the heads of relevant organizations.

8 Improvement
Relevant Organizations shall look for opportunities to improve their implementation of the Health
& Safety management system and management of the health and safety hazards, risk and
opportunities including industry specific opportunities.

Incident, nonconformity and corrective action

It is the responsibility of all workers to report suspected or identified Health & Safety
incidents to Safety and Security contact at their location or online through the Archer
tool.

Nokia considers all incidents relevant taking a total incident reporting approach. This
not only includes accidents which result in a fatality, medical treatment, lost time or
first aid, but also near miss incidents and with a high potential which may have
resulted in a serious outcome.

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Incidents are to be:
• Reported immediately including near misses
• Documented
• Ensure that fatal, critical and High Potential incidents are fully investigated
• Take immediate steps to control the incident to mitigate against further harm and
Initiate an investigation to establish the cause
• Notify local authorities / other stakeholders if appropriate
• Evaluate with nominated person, relavent workers and interested parties, the need for
corrective action to eliminate root casue in order to prevent reaccurance. Consider the need
for specific training.
• Require preventative measures be implemented to prevent reoccurrence at the site of the
incident or at other similar locations controlled by Nokia
• Communicate to impacted stakeholders the details of the incident and actions taken
• Review effectiveness of corrective action
• Review exisisting Health & Safety risk assessments as appropriate

Country specific legislative requirements may determine the level and depth in which
incidents must be investigated and must be taken into account when planning the
incident investigation.

All identified non-conformities from audits shall be managed in accordance with the Nokia
nonconformity and corrective action processes and tracked and manageed within the JIRA tool.
Analysis of nonconformities raised across all relevant organizations will be carried out on a regular
basis to identify any systemic issues, patterns and opportunities for improvement.
Once any nonconformity is identified, it should be investigated to determine the
cause(s), so that suitable corrective actions can be focused on the appropriate part
of the system. The response and timing of such actions should be appropriate to the
nature and scale of the nonconformity and the health & safety risk. Corrective
actions will assign responsibility, and targeted completion dates.

Continual improvement
Relevant organizations within Nokia shall look for opportunities to improve the suitabiity and
effectiveness of the health and safety management system.
Improvement takes into account the results analysis, evaluation of health and safety
performance, evaluation of compliance, audit results, management review, when actions to
improve are taken with communication of relevant results to workers.
CONTINUOUS

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IMPROVEMENT
9 References’ / links
Nokia Systems Manual
Health & Safety Intranet
Nokia Health, Safety and
Labour Conditions Policy
Nokia Health & Safety
Standard Operating Procedure
Country Health &Safety Manual https://nokia.sharepoint.com/:w:/r/sites/HS-
Global Health & Safety Risk
Register
Global Health and Safety
Opportunities analysis
Helath & Safety Training
Nokia Tools – Nokia intranet
page (tools & resources):
• Incidnet reporting, Archer
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https://nokia.sharepoint.com/:w:/r/sites/NokiaQMS/NokiaVie
w/_layouts/15/Doc.aspx?sourcedoc=%7B2f4dd5cb-e769-
412b-8d00-
5f1c5be63739%7D&action=default&cid=702183d4-10ac-
4746-9a77-3b5fe2c6aa79
https://nokia.sharepoint.com/sites/healthandsafetyservices
Policies and SOPs (sharepoint.com)
https://nokia.sharepoint.com/:w:/r/sites/HS-
Public/_layouts/15/Doc.aspx?sourcedoc=%7B01DA0BDC-
048E-4CA3-8A74-
9120326BAF58%7D&file=Health%20and%20Safety%20Ma
nagement%20System%20SOP%202020.docx&action=defau
lt&mobileredirect=true
Public/HSE%20Documents/H%26S%20policies%20%26%20
guidelines/Country%20Health%20and%20Safety%20Manua
l.docx?d=w04b2a88ffcc346ab87a2fb40723ead92&csf=1&e
=HQHvgA
https://nokia.sharepoint.com/:x:/r/sites/HS-
Public/_layouts/15/Doc.aspx?sourcedoc=%7BED47513F-
A1D2-4F0D-AB97-
1721727A8A48%7D&file=H%26S%20Risk%20Register%20
Global%20.xls&action=default&mobileredirect=true
Global Health & Safety - Health & Safety Opportunites
Analysis - All Documents (sharepoint.com)
https://nokia.sharepoint.com/sites/healthandsafetyservices/
SitePages/H%26S-training.aspx
https://nokia.sharepoint.com/sites/nokiacentral/default.aspx
 • JIRA audits
• NokiaEDU
• People processes

Nokia Quality Management

One Stop Shop:
Nokia QMS - NOKIA View - Quality Management One Stop
• Nokia Management Shop (sharepoint.com)
Systems Manual
• Nokia Nonconformity and
Corrective Action Process
• Nokia Document and
Records Management
Policy
• Nokia Document SOP
• Nokia Document Retention
Procedures
• Internal Audit Process

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