Professional Documents
Culture Documents
Innovation in Government
Innovation in Government
Reinventing involves radical changes, a change can Moore (1995)- innovation is not an end in itself but a
trigger more changes or disruptions which may not be means to an end. Innovation must be judged by its
easily tractable. It may also be difficult to get a ability to create what describes as “public value.”
consensus of all stakeholders who will be affected by the Moore (2005) introduces two very different models to
changes. The political risks and economic costs as well understand innovative processes in the public
as organizational and personnel implications entailed in sector:
being an entrepreneurial government may be too high for
political leaders and public managers to take. 1.based on specific breakthrough innovations
The 1987 Philippine Constitution reestablished the 2. focuses on innovative organizations and
democracy halted by decades of Martial Law under continuous improvement.
former dictator Ferdinand Marcos. Now, lawmakers in
Congress are once again attempting to change the Improvement versus Innovation
nation’s highest law. To achieve widespread improvements in governance
Critics and defenders of the Constitution know it is not a and service performance, including efficiencies, in order
perfect document. There are several provisions that to increase public value (Hartley, 2005), we should not
only satisfy academic rigor but also make sure that the Setting targets and establishing a conducive
terminology used contributes in a practical way to environment in which these targets can be
improving democratic governance. reached;
Monitoring mechanism to measure change
The word innovation is generally regarded as against established benchmarks; and,
something positive and conveys images of renewal, Reward system that establishes accountability,
commitment, improvement and progress. enhances creative thinking and unleashes innovative
abilities that erstwhile could not express themselves.
Conceptual clarity is important when undertaking
academic studies on innovation. Because of its positive key principles and strategies for innovation in
connotations, innovation as a concept can be used to governance emerge as prominent:
encourage and facilitate improvement and change. 1. Integrating Services - With public sectors
Hence, a public manager who aims to create a learning offering an increased number of services, the
organization and who places a high premium on ongoing focus is shifting from what kinds of services are
problem-solving will instead choose a definition that provided to how they are provided.
facilitates continuous improvement through incremental 2. Decentralizing Service Delivery - Bringing
innovation – with a groundbreaking initiative seen as an services and public officials closer to people
added bonus. (e.g., from national to regional level) often
ensures a higher level of responsiveness and
Effective leadership is critical for the success of any customization - and thus increased satisfaction
innovation in governance. Strategic leadership capacity- on behalf of citizens and businesses.
building is an important tool to foster innovations in Decentralized service delivery also allows for a
governance. It has been demonstrated that the type of greater involvement of citizens in providing feed-
leadership affects the sustainability of an innovation. If back on public services and therefore for a
an innovation is based on a leader and it is not better match between local services and local
institutionalized, the innovation will die as soon as there needs. In general, recent innovative strategies
is a change in leadership. The role of an effective leader include decentralized policy development,
is thus to build capacity and devolve responsibility and implementation and evaluation; as well as
authority so that the innovation introduced can survive decentralized budgeting and expenditure
management assessments.
his/her departure.
3. Utilizing Partnerships - Public-private
What Drives Innovation? partnerships as well as joined-up government or
inter-agency collaboration are all becoming more
To better understand the opportunities and limitations of common with the general public expecting
“replication,” it is useful to know why innovations happen. greater participation, better utilization of
Borins (2000) tried to provide an empirical resources and increased efficiency in service
explanation for this question by reviewing the winners of delivery.
the Innovations in American Government Program and 4. Engaging Citizens - Citizens are being
identifying the key conditions leading to innovation. increasingly engaged in providing inputs to
-Initiatives resulting from political process and government’s policy formulation and monitoring
system, including an election mandate or pressure by processes. A number of countries have
politicians; developed strategies to encourage the active
participation of citizens in, for example,
A leadership change, budgeting and the fiscal processes.
A crisis, either current or anticipated, particularly with 5. Taking Advantage of Information and
the potential for negative publicity; Communication Technologies - The use of
internet-based services as a way to cut red tape
A variety of internal problems,
or to spread digital infrastructure has
New opportunities created by technology or other expanded rapidly throughout public sectors in
factors (Borins, 2000). recent years. ICT applications, in general, have
been introduced to upgrade service delivery in
Problems as Sources of Innovation terms of wider access to services, enhanced
According to Yapp (2005), the desire to find a new way efficiency and timeliness, a more “citizen-
to deal with a problem is a source of innovation. centered” approach to services, and greater
effectiveness, relevance and quality of services.
The Problem Types model highlights two important
issues concerning the transfer of innovation. First, of all Everyone is for innovation; yet it is very difficult to
conceive and implement this. Hence, a number of factors
four problem types the last three depend on strong
are critical to building an enabling environment for
leadership to support imagination and concept creation
innovation, including:
to clarify direction and to design and develop processes
to support improvement and innovation (Yapp, 2005).
Second, the introduction of an outside idea can move Effective leadership;
from one of the last three quadrants to the first. Organizational culture supportive of innovation;
When this point is reached, it becomes important to vet
the new idea or improvement by applying operational Promotion of teamwork and partnerships;
management. Promotion of lifelong learning;
Promotion of diversity;
Key Principles and Strategies for Innovation
Monitoring the implementation of innovation;
Innovations occur for different reasons: a crisis, regime and,
change, new leadership, opportunities or challenges.
Experience shows that key factors in the success of an Knowledge-sharing and networking.
innovation include: An established innovation or good practice can be of
value to others in three ways:
Effective leadership
Inclusiveness, empowerment and commitment Learning: Learning takes place when the
of all stakeholders (building teams and recipient organization has a good sense of the
partnerships); nature of the problem to which they seek a
solution.
Benchmarking: In this case, a country or -characterized by a drive to reduce bureaucracy,
agency looks at what it has in place or is unburden the regulatory environment that constrained
implementing and compares this with other public managers, emphasize performance rather than
established practices. Benchmarking is mainly at process, and rely on competition and markets to
the level of results or outputs and focuses on enhance the delivery of public services.
how the innovation has managed to achieve
them. Government Performance Project Approach
Replication: Based on careful assessment, a The Government Performance Project (GPP) is an
decision is made to introduce the innovation with ongoing effort to assess the quality of management or
minor modifications and customization. The management capacity in American federal, state, and
assessment will include looking at the context, local governments. Project reports do not make clear
the nature of the innovation and its suitability. exactly how the criteria espoused by the project were
identified, but GPP clearly relied heavily on scholarly
BEST PRACTICES IN PUBLIC ADMINISTRATION experts to identify the traits that signify high performance
in the areas of budget and finance, capital
(Bendixsen & Guchteniere 2003- “best” has strong improvements, human resources, information, and
inspirational value, and “the purpose of describing and managing for results. The collaboration between
publishing a successful practice, and calling it a [best academic scholars and journalists led to a set of
practice], is to make it function as an inspirational standards or measures by which to assess the
guideline, particularly with regard to decision-making”). management performance of governments. As
So, best practices carry a tripartite function: 1) elucidated by the GPP, the criteria for the first rounds of
identifying successful initiatives addressing important evaluation by the project (GPP, 2002.) were:
issues, 2) learning what works and does not work in
different contexts, and 3) inspirational guidelines for Financial Management focuses on budget allocation,
decision making. forecasting, budget execution, accounting, financial
reporting, debt management, and investment.
Examination of High Performing Organizations
Peters and Waterman’s (1982) book, In Search of Human Resources Management focuses on workforce
Excellence, highlights a variation of this approach to planning, hiring, retention, reward and discipline, and
identifying best practices. They set out to identify the training.
factors that contribute to high levels of
organizational performance. To do this, they identified Information Technology (IT) Management focuses on
high performing organizations. They then studied those uses of IT systems in management: hardware and
organizations in depth to determine what traits software performance, integration with other
characterized their management. It was a simple step management systems, training, cost, and reporting
from there to the conclusions that the traits they capability.
identified were the cause of high performance by the
Capital Management focuses on long-term planning,
organizations. Along the way, they identified eight traits
initial construction or purchasing justification, capital and
or attributes that seemed to distinctively characterize
operating budget interaction, and maintenance.
high performing companies.
Osborne and Gaebler’s Reinventing Government,
Peters and Waterman’s work on corporate America. Managing for Results focuses on strategic planning,
performance measurement, and the implementation of
-set out to identify governments, agencies, and performance information.
practices that showed promise in addressing deep
seated problems governments faced in producing
effective, responsive services. A later iteration of the GPP altered the criteria for
management capacity to subsume them in four
They cast their work in terms of the perceived inability of categories: money, human resources, infrastructure, and
bureaucratic organizations to respond to changing information. In both iterations, the project identified
conditions, a gap between the demands made on specific criteria and developed a set of indicators for
government and the resources it has to address those each criterion. The GPP produces periodic reports
demands, and a crisis of confidence in government. assessing the degree to which federal agencies, state
Their approach lacks the systematic identification of governments, and local governments meet the various
high performers, but is consistent with practices public criteria. These reports grade the units of government.
officials and managers often follow when looking for The GPP has received extensive media attention and,
better ways to do things. partially because of that, focused policy makers and
managers on important dimensions of public
Like Peters and Waterman, they cast their findings as a management. The one thing remarkably absent from the
set of general attributes they associated with successful numerous reports of the GPP and studies drawn from it
governance. Like Peters and Waterman, they is any evidence that governments demonstrating high
characterized those attributes almost as slogans: management capacity produce better results or inspire
greater citizen confidence.
• Catalytic government: steering , not rowing
• Community-owned government: empowering rather Synthesis of Literature and Scientific Evidence Approach
than serving
• Competitive government: injecting competition into A third approach to the identification of best practices is
service delivery to synthesize the literature bearing on a particular
• Mission driven government: transforming rule-driven practice or subject. Individual studies are assessed
organizations with respect to such criteria as validity and reliability
• Customer driven government: meeting the needs of the and their conclusions are brought into a theoretical
customer, not the bureaucracy framework that can be used to guide theory,
• Enterprising government: earning rather than spending research, and practice. An excellent example of this is
• Anticipatory government: prevention rather than cure Rainey and Steinbauer’s (1999) development of the
• Decentralized government: from hierarchy to elements of a theory of effective government
participation and teamwork organizations. Their assessment suggests that public
• Market-oriented government: leveraging change organizations attain higher levels of performance when:
through the market. Oversight authorities are attentive, supportive,
and delegative
New Public Management: (1990)
There are favorable relations with other potential, respond to local needs, maximize their
stakeholders, strong constituencies, and resources – and realize good governance. This is why
effective the Foundation works to provide venues and create
relations with suppliers and partners opportunities in the form of learning and replication
circles that aid policy discussion, model-building and
An attractive mission
cross-fertilization of lessons among LGUs.
A strong, mission-linked organizational culture
Gawad Galing Pook’s replication strategies range from
Stable, effective leadership exchanges of information and ideas to the actual
Task design with intrinsic motivation and replication of a particular exemplary practice. Galing
extrinsic rewards Pook defines replication as a structured learning
An effective human resource system process that facilitates sharing and the
development of advocacy strategies across
Professionalism in the organization programs and organizations in order to build the
Motivation among members of the organization. capacities of individuals, groups and institutions to
improve their situations. Its replication strategies are
A fourth approach relies on scientific evidence from characterized by collaboration and partnership, as they
systematic, focused studies of the policies, involve making a conscious decision to learn and work
practices, and approaches of interest. The language together.
that is used with respect to these practices
is evidence-based practice. Medical fields commonly use
such an approach (Timmermans and Mauck, 2005), but Galing Pook: Learnings and Insights
managers, reformers, and policy makers are promoting it
in diverse settings. What prompts innovation?
Examples abound in criminal justice, mental health, “Triggering crises”: Innovations may occur in response
education, social services, and elsewhere. One to a crisis, such as environmental degradation, floods,
prominent example is the Drug Effectiveness Review etc. When pushed against the wall and confronted with
Project (DERP) which generates evidence regarding a crisis, various stakeholders in society, whether
drug efficacy or effectiveness by pharmaceutical class governmental or civil, become creative and innovative
(Hall and Jennings, 2007). Fifteen sovereign states, a
Dynamic leadership and active civil society:
Canadian province, and a foundation have joined
resources to develop this evidence-based Inadequate financial resources: Limitations on
practice measurement system and the states use the financial resources can prompt local authorities to think
results in the management of their health care of ways to generate revenues in addition to the
programs. The No Child Left Behind Act provides an conventional means of taxation and allotments from the
example of a mandate for state and local administrators national government. Various local financial
to implement evidence-based practices. The legislation initiatives have received awards in the last ten years.
requires that Title I school-wide and targeted assistance
programs use effective methods and instructional
strategies that are grounded in scientifically based Demand for specific basic services: Local
research. governments may become creative in response to a
pressing basic need that simply must be addressed,
Galing Pook: Recognizing Excellence in Local such as healthcare and housing.
Governance
The Gantimpalang Panglingkod Pook, or Gawad National policies and programs: While the national
Galing Pook, was launched in 1993 to recognize government may provide the policy framework for, say,
innovation and excellence in local governance. Its addressing certain basic needs (housing, healthcare,
mandates include: recognizing innovation and infrastructure development, etc.), local governments may
excellence in local governance; inspiring replication of build upon the framework and adapt it to local conditions.
these practices; and advocating citizen awareness of The national government’s policy on solid waste
and participation in innovative local management, for example, has led some LGUs to
governance programmes. The Gawad Galing Pook develop their own strategies for implementing this policy
Awards include the following categories: locally.
Outstanding Local Governance Programme
and Trailblazing Programme: The award for
Outstanding Local Governance Programme is Replication Insights from the Program
given yearly to the ten top-ranking local
governance programmes according to the Beyond poverty alleviation and resource mobilization,
Galing Pook Foundation’s selection criteria. The LGU exemplary practices considered for replication
Trailblazing Programme Award is given to the include as many of the following characteristics as
next ten finalists from the same screening possible:
process;
Award for Continuing Excellence (ACE):
LGU-initiated: The exemplary practice was
Every five years, an ACE is given to past
initiated by an LGU at the city or municipal level.
winners of the Outstanding Local Governance
The initiative is sustainable and not dependent
Programme Award that have made the most
for its success, implementation or resources on
significant progress since receiving the original
any other program, project or agency;
award; and,
Creative use of Local Governance Code
Special Citations: These are awarded to
powers: The exemplary practice
programs judged to have accomplished the most
demonstrates the creative use of governmental
significant achievements in specific areas of
and/or corporate powers provided to LGUs
local governance development, such as child-
by the Local Government Code of 1991;
rights-responsiveness and gender-
responsiveness. Simple and implementable in one year: The
initiative is easily replicable and can progress to
Candidates for the Gawad Galing Pook Awards pass the application stage in a relatively short time;
Gawad Galing Pook believes that the value of harvesting Proven and effective solutions to common or
best and innovative practices is greater when shared similar problems: The exemplary practice has
with other LGUs, prompting them to explore their proven over a reasonable period to be an
effective response to the identified needs of its encourage the replicators, sustain their commitment and
target beneficiaries. It has also made a encourage leadership participation in the program.
significant contribution to the improvement of the
beneficiaries’ social and material conditions;
Demonstrated level of sustainability: This
means that the project has been in place for a
considerable time; it survived the arrival of a new
administration; it has become a permanent
program or structure in the LGU; the community
as well as executive and legislative bodies are
involved in and support it; and related legislation
is in place in the LGU;
Least possible cost and effort to replicate:
The exemplary practice does not require huge
amounts of resources or funding to replicate and
is easy to implement. It’s a “common sense
idea” as opposed to a capital-intensive project.
Also, the exemplary practice is able to mobilize
and maximize the use of indigenous resources;
Potential for multiplier effect or further
replication: The processes and approaches
of the exemplary practice have the potential to
address other needs or deliver services beyond
those originally targeted or intended. This means
that the initiative has relatively high potential for
success. The success of the practice in a
few LGUs may incite other LGUs to adopt it;
and,
Documented exemplary practice: Considering
all other features equal, preference will be given
to initiatives with existing documentation on the
EP’s benefits, key milestones, success and
hindering factors, results, key stakeholders,
processes and mechanisms.