GLENROY A.

WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

Maxine Hall, MSc.

System Admin Officer
Mona School of Business
UWI, Mona Campus

April 14, 2007

Dear Maxine Hall,

I am interested in the position of Lab Technician The Mona School of Business. My

experience includes over five years as a Lab Technician at The University of the West Indies,
Mona (UWI Mona) campus.

I am confident that my strong information technology skills and experience with computer
hardware, Windows software and networks will allow me to successfully provide technical
support for the Mona School of Business students and staff. I have developed all the skills
required for this position:

• Knowledge and experience in troubleshooting computer hardware and software

errors, especially in a Windows environment.
• Configuring computers on a network and resolving connectivity issues.
• Assisting students with using computer software such as Microsoft Word and Excel.
• Strong communication and customer service skills.
• Available to work on every day of the week including Saturdays and Sundays.

I hope that this summary of my skills and experience will encourage you to consider me as a
candidate for the Lab Technician position within your organization. I invite you to contact me
at glenroywood@gmail.com or (876) 392-
392-8087 so that we can determine if we are, in fact, a
good match.

Thank you for your time and consideration.

Sincerely,

Glenroy Wood
GLENROY A. WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

Summary of Qualifications

• Effective oral and written communication skills.

• Five years’ experience as a Lab Technician at The University of the West Indies,
Mona (UWI Mona) campus.
• Excellent knowledge of IBM/PC compatible hardware and software.
• Considerable experience with troubleshooting computer errors, solving operating
system issues, configuring computers on a network and helping others to use
software such as the Microsoft Office suite.
• Self-motivated, resourceful and efficient individual with exceptional customer
service and organizational skills, an upbeat and positive attitude, encompassing key
values of integrity, honesty, appreciation, teamwork, growth and results-orientation
with an eye toward continuous improvement.

Experience
• Lab Technician,
Technician
Commuting Students’ Lounge, UWI Mona. 2006
2006-Present
o All aspects of opening and closing the facility, including moving and booting
up computers, communicating with supervisor, solving software and
hardware problems, installing software and answering student and faculty
questions.

• Lab Technician,
A.Z. Preston Hall, UWI Mona. 2002-
2002-2005
o Assembled computer systems from bare components and reinstated the
server/client connections after hurricane threats.
o Diagnosed and resolved Windows hardware, software and network
problems.
o Supported students who had issues with using the Internet and Microsoft
Office applications.

Education
• The University of the West Indies,
Indies Mona, Kingston 7, Jamaica. 2002-
2002-Present
o Pursuing B.Sc. in Accounting and Management Studies - anticipated 2008.

• Montego Bay Community College,

College Montego Bay, St James. 2000-
2000-2002
o Credits and passes in G.C.E. Advanced Level Accounting, Economics,
Business Studies and General Paper.
GLENROY A. WOOD
25 Petunia Way, Kingston 6, Jamaica W.I.
(876) 392-8087 • glenroywood@gmail.com

• Rusea’s High School,

School Lucea, Hanover. 1995-
1995-2000
o Distinctions, credits and passes in C.X.C. General Proficiency English A,
Mathematics, Principles of Accounts, Principles of Business, Social Studies,
Electricity/Electronics and Spanish.

References
• Available on request.