DEEPAK KAPASIA

Faridabad | 09716055207 | deepakkapasia05@gmail.com

PROFESSIONAL SUMMARY
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant
contribution to the success of the company.

EXPERIENCE
01/2022 to Current Technical Support Engineer
BYJU'S － Gurgaon, INDIA
Managed complaints with calm, clear communication and problem-
solving.
Explored and created new ways to resolve problems with processes,
technology or team members to improve overall efficiency.
Monitored and evaluated the sustainability of project procedures and
goals.
Prepared and maintained issue and incident logs for the project.
Trained and mentored employees to maximise team performance.

05/2021 to 12/2021 Operations Manager

Moon Rise Productions － Noida, India
Held web series meetings with managers and directors to discuss character
backstories, film plots and scenes.
Contributed to internal project meetings, working effectively with others as
a collaborative team member.
Stayed calm and professional during moments of extreme stress to
accomplish production goals.
Tackled issues with crew members and actors to resolve problems and keep
projects on schedule.

03/2021 to 04/2021 Operation Manager

TAT, WWW.TATD － New Delhi, India
Recruit, train and supervise staff
Keeping schedules and organising team members
Perform quality control and monitor operations
Find ways to increase the quality of customer service
Keeping schedules and organising team members

02/2020 to 12/2020 Fleet Manager

ZOMATO － Noida , India
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor operations
Recruit, train and supervise staff
Find ways to increase the quality of customer service

08/2018 to 07/2019 Operations Executive

SHUTTLE - MANAV RACHNA & DAV RK PURAM SCHOOL － Gurgaon, INDIA
Making sure vehicles are properly maintained
Inspecting vehicles
 Arranging repairs and routine maintenance
Ensuring that all drivers and operators have the correct, up-to-date
qualifications
Reducing the risk of vehicle overloading
Maintaining and completing accurate records
Keeping schedules and organizing team members

11/2017 to 08/2018 Operations Executive

FITSO － Gurgaon, India
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Responsibilities included providing and developing fitness plans for
individual gym members, ensuring the safety of all patrons, and scheduling
proper maintenance on all equipment

CERTIFICATIONS
Certified Coach in Sports Coaching From Sports Authority of India (Netaji
Subhas National Institute of Sports Patiala, Punjab.

INTERSHIP
8 Week Training in Lumax Automotive Pvt. Ltd. Gurgaon, Manesar.
8 Week Training in NTPC Mujedi Faridabad
6 Month Training in Northern Railway in Coach Care Center Hazrat
Nizamuddin,

CORE QUALIFICATIONS
Skills & Abilities: Result-oriented, Excellent self-starter with
intelligent, organised, and demonstrated ability to multi-task
motivated individual seeking Athletes who devoted an
available management. average of 30 hours per week to
To make use of my interpersonal training, practices and game
skills to achieve the goals of a competition while doing their Job.
company that focuses on MS Excel, PowerPoint, Word, and
customer Adobe Photoshop.
Satisfaction and customer
experience
Use computer software to prepare
reports, and graphs and to
conduct research

ADDITIONAL INFORMATION
National Level Athlete: Do "Decathlon Event" Day1( 100meter Run,
Long-Jump, Shotput throw, High-Jump, 400 -meter Run.Day2(110Meter
Hurdle run, Discuss Throw, Pole vault, Javelin Throw,1500 Mtr Run).
Organised a Marathon "Run to keep Child within ALIVE!!"
Trained 100+ professional Athletes, 2 National Triathlon athletes, and 100
Marathon Runners

EDUCATION
2017 B. Tech: Mechanical
Maharishi Dayanand University － Rohtak, HR
2013 Intermediate : Science
Tagore Academy Public School (C.B.S.E) － Faridabad, HR

2011 Matriculation
Rawal Convent School (C.B.S.E) － Faridabad, HR