DIVYANSH KHARBANDA

divyanshkharbanda28@gmail.com | +91 95997-23538 | New Delhi

PROFILE SUMMARY
Fueled up by social values and driven by business acumen and entrepreneurial spirit, I have been
managing business operations of Delhi based QSR for 3+ years now and with a proven track record of
revenue growth, improving customer satisfaction, and driving business outcomes. Ability to understand
requirements and negotiate accordingly, and building relationships and consensus with key
stakeholders. Adept at building and leading teams.
ENTREPRENEURIAL WORK EXPERIENCE
R.K Foods
Business Operations Manager 2019-Present
Strategic Business Planning: Scaled ARR growth by 100% year-after-year through a combination of
strategic planning, targeted marketing, promptness in decision making and effective analytical
process improvements.
Supply Chain Management: Streamlined logistics and resolved bottlenecks in operational processes
to reduce lead time resulting cost saving upto 50%, improved cash flow, optimised KPIs and
achieved an average preparation time of 5minutes.
Customer Success: Successfully implemented Product Management strategies and Menu
Engineering that has helped us to create a menu that is both popular and profitable and
introduction of 80+ SKUs, which appeals to a wide range of customers, increased customer
satisfaction which reflected on Google Reviews, 4.8 rating.
Leadership: On-boarded new-hires, managed and retained a team of 5 individuals of different
backgrounds and potentials and trained them about business operations, , key responsibilities, and
motivated team members to upsell and identify improvement areas to deliver outstanding customer
service. Consulted and increased familiarity with POS software and MS-Excel.
Marketing Strategy: Planned and designed brand marketing content. Increased average ticket
size by 50% consecutively every year through Digital Marketing, Event Management, Customer
Relationships. Developed our USP of great taste, value, and speed to gain competitive advantage
over global brands like KFC, Pizza Hut, and Subway.
INTERNSHIPS
Phaze Experience 2017
Outreach Partner
Managed fan engagement programme for Dabang Delhi Kabaddi Club.
Lead a team of 7 volunteers which created a collection of 900+ images and 400+ fan engagement
videos for social media marketing.
LOL Ventures LTD 2017
Marketing and Sales Officer
Successfully generated 50+ organic leads.
Collaborated with other MSOs to increase sales revenue of company's creative Ed-tech product.
VOLUNTARY SERVICE
AIESEC Delhi IIT 2017
Humans For Humanity 2017
ROTARACT MAIMS 2016
SNCF 2016-Present

EDUCATION
Maharaja Agrasen Institute of Management Studies
BBA,Bachelor of Business Administration - General
Academics: First Division
Certification in Digital Marketing
Co-curriculars: Hold winning positions in various inter-college competitions held at various DU
colleges.
PROFESSIONAL SKILLS
Strategic Planning, Collaborative Leadership, Capability Building, Analytical Decision Making,
Conflict Resolution
Communication: English, Hindi