USER GUIDE: ETP OFFLINE PREMIUM

PUBLICATIONS OFFERING ON MY
P&WC POWER CUSTOMER PORTAL
UPDATED ON JULY 6, 2021
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PROPRIETARY NOTICE
This document is the property of Pratt & Whitney Canada Corp. (“P&WC”). You may not possess, use,
copy or disclose this document or any information in it, for any purpose, including without limitation to
design, manufacture or repair parts or obtain TCCA, FAA or other government approval to do so,
without P&WC’s express written permission. Neither receipt nor possession of this document alone,
from any source, constitutes such permission. Possession, use, copying or disclosure by anyone
without P&WC’s express written permission is not authorized and may result in criminal or civil liability.

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TABLE OF CONTENT

• Introduction and New Features

• High Level Explanations – Diagram

• How to Install Your New ETP Premium Offline Application and Add Manuals to it

• How to Use Your New ETP Premium Offline Application

 How to see and manage revisions and updates
 How to build, manage and upload your shopping list
 How to add, edit and manage attachments
 How to mouse-over to see changes between current and previous version (highlights)
 How to access Service Bulletins (SB) from a manual
 How to share links of a page of a manual with someone
 How to view an archive of your previous revision of your manuals
 How to add Manuals in PDF Format to Your ETP Offline Premium Application
 How to add and remove your bookmarks
 How to shop From Your Maintenance Manual
 Latest Release Notes (Version 3.3.1 Available on My P&WC Power)
 Latest Release Notes (v3.2 and v3.3 No Longer Available on My P&WC Power)

• Questions and Support

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 INTRODUCTION AND INSTALLATION

P&WC offers its technical publications on the My P&WC Power customer portal in both online and offline media types. In order to offer a more complete
and intuitive experience to our customers, we decided in September 2019 to launch the ETP Offline Premium.

There are 2 possible installations for the ETP Offline Premium:

1. Single User: This installation allows one single user to access multiple manuals. This product is ideal for a local PC installation. There can be as
many single-user installation for a company as long as it follows the amount of licenses purchased in the subscription.

2. Multi-User: This installation allows multiple users (not only limited to one user accessing ETP Offline at a time) to concurrently access multiple
manuals. This installation is ideal for a shared network installation. ETP Offline Premium is bound by the same subscription limit as purchased on
My P&WC Power.

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 INTRODUCTION AND NEW FEATURES

The next slide represents the high level architecture of the offline offering. In a nutshell, what we call the ETP Offline Premium is the “container” or the reader inside which your
My P&WC Power Company Administrator or your Librarian can download and add your technical publications offered in that format (Maintenance Manuals, Illustrated Parts
Catalog, some Cleaning Inspection and Repairs and some Overhaul Manuals).

ETP Offline Premium solution provides new features:

• A multi-manual and multi-user capability

• An offline shopping list to prepare for buying once online

• A link to SB on the portal from the Maintenance Manual

• A capacity to add and manage attachments (files or hyperlinks)

• A mouse over to see reason for change in manuals

• Archive of previous version

• Possibility to add some PDF format manuals to your application

• Manage your Bookmarks

• Shop from your Maintenance Manual

*** Please note that this product replaced the ETP Temporary Secured Key (as of Dec 31 2019)

*** Please note that the ETP Offline Premium application is designed to work only on Windows-based PC And Tablet (like MS Surface).

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HIGH LEVEL EXPLANATIONS
VISUAL DIAGRAM

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 INSTALLATION - WHAT TO DO
STEP-BY-STEP INSTRUCTIONS

1. Log in to My P&WC Power portal (https://customer.pwc.ca) and find ETP Offline Premium product (directly by typing the part
number 3136190 in the main search bar or by going under the Library menu in View Publications). Click on download and save it
on your local PC or your shared server depending on the use.

Only need to
be
performed
once, unless
there is an
update on OR
the software,
which you
would be
notified by
an email
notification if
you opted to
receive
notifications.

2. Unzip and install on local PC (for single-user version) or on shared network (for multi-user version). See instructions provided
inside the zip folder that you downloaded.

3. Download and add Offline manuals to your ETP Offline Premium reader. You’re now good to use it!
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INSTALLATION - WHAT TO DO
BULK UPLOAD OF OFFLINE MANUALS

You can now select up to 10 ETP Offline manuals (zip folders) to be added at a time to your ETP Offline Premium application. This is a great time
saver! Do not unzip the Offline manual packages before adding it to your ETP Offline Premium application.

* If this is your 1st time

installing and using the ETP
Offline Premium, please
note that you need to
download manuals on My
P&WC Power that have the
Offline media type. Your
previously downloaded
electronic manuals are not
compatible here.

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INSTALLATION - WHAT TO DO
REVISIONS AND UPDATES

Click on the “refresh button” to see if there was any updates since last time you downloaded your manual(s). As you can see. It shows directly which
manuals have been updated/revised (flag icon).

To update your Offline Premium reader with a revised manual, the Librarian needs to download the new latest version from your My P&WC Power
portal, to save it and to add it to your ETP Offline Premium viewer by clicking on the “flag” icon.

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USING NEW FEATURES (FROM 3.3.0)
SHOPPING LISTS

Our new Shopping List feature enables any user to build a shopping list for parts to order on My P&WC Power directly from the Illustrated Parts
Catalog. The list can be built in an Offline mode from the ETP Offline Premium, saved and can be uploaded online on the portal by any user. All users
can create and upload a shopping list. Not everyone can purchase on My P&WC Power.

Build Your Shopping List (Offline)

1. Open an Illustrated Parts Catalog (IPC)
2. Right click on a part number
3. In the context menu, click on ‘Add to shopping
list’
4. Set any desired quantity (default quantity is 1)
5. Click on ‘Add to shopping list’

Manage Your Shopping List (Offline)

1. Open your Offline Premium reader
2. Click on the “cart” icon at the top left of the
screen to open the list
3. You can delete or save as individual items on your
list
4. You can delete or save as your complete list
5. You can download your list or export it in CSV
format

Upload Your Shopping List (Online)

1. User logs in to https: //customer.pwc.ca
2. Click on the « cart » icon
3. Click on « Bulk Ordering » and upload the parts list

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USING NEW FEATURES (FROM 3.3.0)
ATTACHMENTS
Our new attachments feature enables a Librarian user to add attachments or hyperlinks to a given manual or section of a manual. Other users of your
company can see your attachments. 50 MB is the maximum size that can be attached for any given attachment and it can support any format. When
the Librarian replace a given revision, attachments stay. Your attachments now indicate the date when the attachment has been added or modified. In
addition to this, the Librarian can now modify the name of any attachment or replace an attachment with another one, keeping its file name.
Add Attachments (files or hyperlinks)

1. Open any given manual and right-click on a title or on a title of a

table or a figure and select “Add Attachment” or “Add Hyperlink”
2. Upload the desired attachment (or hyperlink), name it, save the
list

Manage Attachments

1. Inside your manual, attachments can be viewed/accessed using

the “paper clip” icon on the top toolbar of your reader or click on
the attachment icon next to a title inside a document
2. All attachments available in the current page are shown.
3. The user can download the attachment by clicking on the
corresponding icon.
4. The user can scroll to the attachment by clicking on the eye
icon.

Delete Attachments

1. Log in as a Librarian to delete attachments

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USING NEW FEATURES (FROM 3.3.0)
MOUSE OVER FOR HIGHLIGHTS

Our new mouse over feature enables users to go over a grey section (where a change has occurred from the prior to the current revision of the manual)
and display the reason for the change (highlights).

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USING NEW FEATURES (FROM 3.3.0)
LINKS TO SERVICE BULLETINS (SB) FROM A MANUAL
From any ETP Offline Premium manual, you can click on an hyperlink to a Service Bulletin to access it directly from the My P&WC Power portal. User
will be prompted to log in to the portal.

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USING NEW FEATURES (FROM 3.3.0)
SHARE LINKS TO PAGES OF A MANUAL
Users can now copy and share links (URLs) to specific sections of specific manuals between each other’s. The links are valid for a specific revision of
the manual. Once a manual is revised and replaced with another revision, the link becomes invalid.

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USING NEW FEATURES (FROM 3.3.0)
KEEP AN ARCHIVE OF PREVIOUS REVISION OF YOUR MANUALS
We now enable you to keep the previous revision of your manuals. Click on the “Archive” icon next to your manuals to access the previous revision.
Whenever you are consulting a previous revision of a manual, a yellow banner message appears on top of your manual to notify you that you are
currently viewing a revision that is not the latest one. Please note that these previous revisions keep their attachments and bookmarks. If you
add/delete/modify an attachment or a bookmark in whether the current or the previous revision, you need to perform the action in both as they are not
synchronised.

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USING NEW FEATURES (FROM 3.3.0)
ADD MANUALS IN PDF FORMAT TO YOUR ETP OFFLINE PREMIUM APPLICATION
If your subscriptions have been updated (not for P&WC internal users) with new Offline PDF media type. These are mainly for Overhaul Manuals that
are packaged in a zip folder that you download and that contain multiple PDF’s of the manual. Once downloaded, you can now directly add the zip
folder to your ETP Offline Premium application without unzipping it. Same as you currently do for your digital manuals (Maintenance Manuals and
Illustrated Parts Catalog).

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USING NEW FEATURES (FROM 3.3.0)
BOOKMARKS

Users can now add bookmarks to sections of an ETP Offline manual. The icon for bookmarks is a blue star. Please note that the bookmarks are at the
user-lever, which means that no one else can see your specific bookmarks. Bookmarks are kept whenever a manual is replaced with the latest revision.

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USING NEW FEATURES (FROM 3.3.0)
SHOP FROM YOUR MAINTENANCE MANUAL

From your S1000D Maintenance Manual (PW800 or PT6E-67XP), you can click on any part that is hyperlinked in the legend of figures. It will take you
on My P&WC Power, where you will need to log in and purchase part(s) directly from the Online eReader Illustrated Parts Catalog.

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RELEASE NOTES
VERSION 3.3.1 – LATEST VERION (AVAILABLE ON MY P&WC POWER)
User Features
• It is now possible to configure a company proxy using a PAC file in the server configuration (not available at installation time). If the PAC file is configured in the
registry, the ETP Premium server will pick it up automatically.
• PDF generated by the ETP print function are now displayed using your default PDF reader application (revert of a change introduced in 3.3).

Bug fixes
• The ETP Premium application can be launched using a client located on a shared network location.
• Corrected a typo in "Customer Centre".
• Multi-user installation no longer creates a shortcut in the start menu.
• Better display of list of engines in the library.
• Better grouping of manuals by list of engines.
• Fix cursor on table titles in the content of manuals.
• Fix attachment not updating when modifying the attached file.
• Fix white screen at starts of the ETP.

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RELEASE NOTES
VERSION 3.3.0 – LATEST VERION (NO LONGER AVAILABLE ON MY P&WC POWER)
User features
• Search in Chinese will work with only one symbol (3 characters minimum for other languages).
• New engines illustrations have been added.
• Save progress in procedures (S1000D manuals only).
• Ability to print the Table of Content of the manual from the title page of a manual.
• Refactoring of the attachment management interface for the librarian.
• Added a visual cue in the attachment management to know at a glance which attachments could not be migrated when updating to a new version of a manual.
• Refactoring of the look & feel of attachments icons inside a manual.
• Refactoring of the shopping list user interface.
• When browsing an older revision of a manual, a direct link is now available in the notification message to directly open the latest revision of the manual.
• A visual cue now displays the version and the edition (standard/premium) of the ETP at the top of the screen.
• More information about the setup are displayed in the "about interface" for librarians (server information).
• PDF manuals can now be added next to the digital manuals.
• The ETP Premium can now store up to two revisions of the same manual in PDF format.
• The ETP Premium now displays a message and a popup when a new version of the ETP Premium is available.
• Filters have been added to the library to make it easier to find a specific manual.
• Links to an IPC (Illustrated Parts Catalog) manual in the legend of a graphic in Maintenance Manuals now opens the IPC manual if it is available in the ETP, in My
P&WC Power otherwise (S1000D only).
• Added expand/collapse buttons in the TOC (table of content) of a manual.
• Multi-lingual as well as English only manuals now display a message attesting that the content is up to date with the latest available version of the manual.
• The search tool now has an "exact search" option which can greatly improve results when searching a part number.
• When "printing" the PDF now opens in the ETP Premium instead of a third party application.
• Added contextual help to the "update available dialog" columns.
• The temporary directory used by the ETP Premium to create PDF file is now located in the Windows "temp" directory.
• When opening a search result, the document will now scroll to the first occurrence of the searched terms in the content of the page.

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RELEASE NOTES
VERSION 3.3.0 – LATEST VERION (NO LONGER AVAILABLE ON MY P&WC POWER)
Bug Fixes:
• Refresh of the library interface when not all manuals are installed successfully during a bulk installation (multiple manuals at the same time).
• The list of updates will not contain duplicates anymore.
• Multilingual warning when opening an older revision of a manual now displays properly.
• Fixed display for small windows.
• More precise pop up description in the update interface.
• If an illustration for an engine is not found, we reduced the number of calls to the server.
• CTRL+F search inside a document will now ignore elements that are not displayed (graphics, legend of graphics).
• Opened tile in the library is now always displayed when scrolling down the list of available engines.
• Adding item to the default shopping list now works as expected (fixed list name validation).
• The print dialog does not display duplicates anymore.
• Highlighting of search results is now more precise when doing an exact search.
• Fixed SPB (Spare Parts Bulletins) links for manuals published after March 2019.
• Fixed the graphic panel that would sometimes flicker when opened from the left side menu.
• The width of the content in procedures is now dynamic, using the full width of the window properly.
• Link feature now works properly when pointing to a location without a CSU.
• Scrollbars are now consistent across the whole application.
• Better export message when building a PDF of the page to Print.

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RELEASE NOTES
VERSION 3.2.0 – SUPERSEDED (NO LONGER AVAILABLE ON MY P&WC POWER)
User features
• "Magic links": Ability to share the current location (manual, revision, language, section) with another user through a "magic link". This link can be used in the library to open the
corresponding manual/section (providing it exists in the ETP Premium of the person trying to use the link). The link can also be copied/pasted in a web browser to open the ETP
Premium automatically (provided the ETP Premium was at least opened once by the user). Magic links can also be saved on a user computer as a shortcut. This shortcut can be
shared between users. It will work as long as the manual exists in the ETP Premium installation of the user and that the ETP Premium has been opened at least once by said user.
Limitations: The shortcut might not work properly in the instance of a multi-instance setup.
• Bookmarks: Users can create/manage personal bookmarks per manuals.
• Online PDF: PDF manuals can be added in the ETP Premium (S1000D PDFs and PDF that were previously type3). Those PDFs can still be used outside of the ETP Premium.
Limitations: Only one revision of a PDF at a time.
• User Interface refactoring
• Possibility to keep two revisions of a manual simultaneously. Attachments & Bookmarks are shared between two revisions of a manual.
• Script to create multiple instances of the ETP Premium on the same server.
• Add/Update manuals by batches (10 manuals at the same time maximum).
• Shop from MM (if the manuals contain the appropriate data).
• Engine images can now be changed/added manually
• Support of CIR, OH & TIC manuals.
• Support of multi-lingual manuals (display, search, print).
• Possibility to update attachments (change the attachment file and/or its name)
• Attachments now display the date they were last modified.
• 32 bits support for single user installations
• Possibility to configure a proxy for the ETP Premium server

Bug Fixes: Release 3.2

• Library on a shared folder is now possible. • Change display to show all PRE/POST
• Detection of user name is now cached (faster after the first launch of the application). configuration that were missing from the
• Functionalities that rely on the user name are now disabled as long as the user name is not available to the application content.
• Removed "add attachments" on the left click: right-click only. • Removed the unnecessary .Net 3.5
• Single user mode detection has been changed to allow single user installation to not be identified as local host (client issue). Framework requirement.
• More stable version of the ETP Premium installer. • Fix the function that folds/unfolds tables.
• S1000D tables are now displayed properly. • Update Spotlight available model list.
• Added PT6E engine illustration.
• Better handling of user interactions for long running tasks (upload, deletion, etc.)
• Concurrent tasks for IO actions are now thread-safe to avoid some occurrences where multi-user usage would induce random crashes.
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CONTACT US
QUESTIONS AND SUPPORT

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