JITEN MAMTANI

Email: lucky2.jiten@gmail.Com
Tel: +919891474358
Passport number: P2523543

Career Objective
To benefit the organization with my strong inter-personal skill while working in highly motivated and driven
environment which will enable me to use my selling and marketing skills, while providing me with challengesand gaining
valuable experience as a team player seeking a platform for furthering my career ambitions & contributing continuously
towards organization growth.

Summary of Skills and Experience

✞ I have an of experience in Corporate Selling, Retail Business, Business Development and ExistingClients
Servicing.
✞ Understand new ideas as well as adaptable to different environment and has the ability to work &perform under
pressure.
✞ An excellent planner with proven abilities in generating and maintaining loyalty levels with customers andproviding
them after sale services effectively.
✞ Ability to juggle many tasks at once, work under tight deadlines and long hours when required.

Core Competencies
Business Development & Marketing
✞ Executing effective marketing plans, including product launch structures.
✞ Managing and implementing sales promotional activities as a part of product launch, brand building andmarket
development effort, and processes for creating, communicating, delivering, and exchanging offerings that
have value for customers, clients, partners, and society at large whereas business development.

Team Management
✞ Conducting meetings for achieving objectives and designing or streamlining processes to ensuresmooth
functioning of sales, retail & marketing operations.
✞ Imparting product and process trainings to the team members.

Customer Service & Retention:

✞ Provide world class customer service; attend their immediate queries/ complaints regarding service levels and
resolve customer complaints.
✞ Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.

✞Maintain excellent relations with clients to generate avenues for further business.
 Organizational Experience
Organization Location Designation Time period

Micromax (3rd party payroll) DELHI MSS- MODERN TRADE 2014-15

Google (3rd party pay roll) DELHI CES-MODERN TRADE 2016-18

Cars 24 DELHI RETAIL ASSOCIATE 2018-2019

Weddingz.in DELHI ASSISTANT 2019-2020

GENERAL MANAGER

Car Dekho Gaadi Store DELHI Sr. Retail Associate 2020-Till Present
Job Responsibilities:

Business Deliverable:

•Responsible for Monthly Volume/Value number from retail stores.

•The volume numbers and saleable stock would be tracked daily basis and reported in the evening.
•Process adherence for customer understanding
•Daily review report shared with manger and Discussed for each store.
•Client meeting on daily basis face to face interaction.
•Proficiency in Microsoft office and excel sheet.
• Plan and implement operations procedures in the store to deliver the desire level of customer satisfaction.
•Maintains store staff job results by coaching,counseling and disciplining employees.
•Handling high level escalations if any from customer and to assist in closing when necessary.

Reporting:

•Daily report on sales vs. target

•Weekly report of performance of this month
•Should cross check sales figures with store level
•Cooperate with Carrier partners personnel if any co promotion data required.
• Periodic reporting on pricing/schemes/promotion change and other competition
•Monthly report with the sales vs target.
•Monthly report with current month in comparison with last 2 months

Product and Soft Skill Training:

•Market star/Remington office was used for this.

•Training with regular interval and on new introduction.
Relationship Management:
•Customer Interaction
•Process adherence
•Remington: Stock Availability and service issues
•Sales Report and Stock availability
•Maintain hygiene
•Product Knowledge
•Cold callings and follow-ups
•Work on Ms office and excel sheet.

Achievements:

✞ Developed no. of new HNI clients with other direct clients for the company.
✞Successfully achieved 100% targets set by the organization with in time.

Academic Credentials
✞ B.B.A,Jamia Hamdard University,(2012-2014)

✞ 12th (Commerce), CBSE Board, Hemnani Public School, New Delhi, Second Division (2010-2011).

Achievements
✞ Completed Retailer's trainee associate From N.S.D.C.
✞Certification in Advanced Personal Training From Gold’sGym Fitness Institute.

Interest & Hobbies

✞ Travelling and Adventure Games.
✞ Working out.
✞ Interacting with new people

Key Personal Details

Address: 190-b,pocket-m,sarita vihar,new delhi-76
Contact Number: +919891474358
Date of Birth: 14th September1993 Fathers
Name: sh. Prakash mamtani
Languages: Hindi, English, Sindhi and Punjabi