ASMAE LAMARTI

CALLE Pritchard N*6 fuengirola, Malaga. Spain

Asmaelamarti@hotmail.com
+34 611 386 688

PROFILE
 Multilingual: Arabic (Native), French (Basic) and English (Fluent).
 Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
 Results oriented – Track record in tactical quick wins tailored to clients’ needs.
 Customer first - creating a culture where the customer is at the heart of everything.
 Flexibility – Encouraging colleagues to discuss the positive/constructive ideas for support function.
 Polyvalence – Ability to handle multiple tasks.
 Organized – Ability to properly deal with different reporting and filing.
 Project management – delivering to deadlines and within budget.

AREAS OF EXPERTISE

Customer Service:
 Dealt with customers with diverse nationalities during my years of service in Airports in different
countries.
 Handled all types of customers’ complaints, ensured feedback and provided services tailored to their
needs.
 Established the relationship with customers to promote repeat visits and built sales.
 Providing 5-Star Guest service experience through attaining team goals at the same time satisfying quests
with their wants

Communication:
 Interacted effectively with diverse nationalities (Co-workers and Customers).
 Confident, articulate, and professional speaking abilities.
 Emphatic listener and persuasive speaker.
 Speaking in public, to groups, or via electronic media/Phone.
 Writing ability including report writing, E-mails.
Administration:
 Prepared and edited letters, reports, memos, and emails
 Arranged meetings, appointments, and executive travel.
 Answered phone calls and replied to calls with various requests.
 Maintained folders on servers
 Recorded meeting minutes and sat action plans.
 Liaised with teams and units.
 Covered reception.

WORK HISTORY

 Station Manager National Aviation Services – Morocco 2016-2019

 Cabin Crew Etihad Airways – UAE 2015-2016
 Beauty Advisor -YSL Qatar Duty Free-Qatar 2013--2015
 Sales Assistant Qatar Duty Free-Qatar 2012--2013

EDUCATION

 High School Diploma. , Meknes, Morocco