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Journal of Human Nutrition and Dietetics

RESEARCH PAPER
Communication skills for behaviour change in dietetic
consultations
K. Whitehead,* S. C. Langley-Evans,* V. Tischler & J. A. Swift*
*School of Biosciences, University of Nottingham, Sutton Bonington, Loughborough, UK
School of Community Health Studies, University of Nottingham, Medical School, Queen’s Medical Centre, Nottingham, UK

Keywords Abstract
behaviour change, communication, dietetic
education, patient-centred. Background: Both the UK’s National Health Service (NHS) and the National
Institute of health and Clinical Excellence (NICE) have recommended increased
Correspondence training for health professionals in communication skills. There is evidence to
Kirsten Whitehead, School of Biosciences, suggest that communication skills are important in helping people to change
University of Nottingham, Sutton Bonington,
health-related behaviour, which is a key role for dietitians. This study investi-
Loughborough LE12 5RD, UK.
Tel.: 0115 951 6136
gated the views of UK dietitians about their training needs and experience in
Fax: 0115 951 6122 relation to communication skills in dietetic practice.
E-mail: kirsten.whitehead@nottingham.ac.uk Methods: In October 2007, a cross-sectional survey was mailed to all British
Dietetic Association members (n = 6013). The survey gathered quantitative
doi:10.1111/j.1365-277X.2009.00980.x data and free-text comments to ascertain the level, type and effect of communi-
cation skills training received by dietitians at both the pre- and post-registra-
tion level.
Results: There were 1158 respondents; a response rate of 19.3%. Ninety-eight
percent (n = 1117) rated communication skills as either very or extremely
important in client consultations. Post-registration training had been under-
taken by 73% (n = 904). Of these, over 90% of respondents perceived that
post-registration training had led to improvements in their relationships with
patients, their confidence in client interviews and their ability to cope with
challenging clients. However, 248 (21.4%) felt time keeping in interviews had
worsened. Lack of time for client interviews was also the most commonly iden-
tified barrier (19%, n = 216) to implementing the skills.
Conclusions: This study has explored an important and under-researched area.
Respondents strongly endorsed the importance of good communication skills
and the benefits of post-registration training in this area. Some felt that good
communication was time consuming but others felt that time management had
improved. Further research and training is required to support the implemen-
tation of these skills into dietetic practice.

approach in which the health care professional explores


Introduction
the patients’ main reason for the visit and need for infor-
In recent years, there have been profound changes in the mation, attempts to understand the whole person, finds
UK National Health Service (NHS), which have included common ground on what the problem is and shares deci-
a move towards a more patient-centred approach sion making on what to do. The UK government white
[Department of Health (DH), 2004, DH, 2005a,b,c]. paper ‘Choosing Health: making healthy choices easier’
Although defined in many different ways, patient-centred (DH, 2004), encompassed this more patient-centred
care has been described by Stewart et al. (2003) as an approach and set key principles for supporting the public

ª 2009 The Authors. Journal compilation ª 2009


The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500 493
Communication skills in dietetic consultations K. Whitehead et al.

in making healthier and more informed health related 2005; Brown, 2008). Other professional groups such as
choices. The theme of patient choice continued in ‘Creat- nursing and pharmacy have begun to look more closely
ing a patient-led NHS: Delivering the NHS improvement at the role of patient-centered communication skills
plan’ (DH, 2005c), which described the ambition to deli- in promoting behaviour change (Hargie et al., 2000;
ver changes leading to more choice, more personalised Schofield et al., 2008).
care, and real empowerment of people to improve their Although the role of the dietitian requires a high level
health. This was seen as a fundamental change in the of communication skills [Health Professions Council
relationships between the NHS, patients and the public. (HPC), 2007], there has been little published research
Services were clearly set to move away from doing things within the dietetic profession about communication skills
to and for patients, towards becoming patient-led. for promoting behaviour change. The effectiveness of
What has now been termed as a patient-centred training, at either pre- or post-registration level, or the
approach or patient-centred care evolved from the client- impact of training on patient outcomes, has not been
centred approach of Rogers (1951). This approach was explored in detail. However, a survey of all British Die-
originally described as nondirective and focused on the tetic Association (BDA) members completed in 1997
concerns of the client. It has gradually been adopted from (Rapoport & Nicholson Perry, 2000) reported that dieti-
counselling into healthcare, primarily led by the medical tians recognised a gap in their skills and learning, and
profession (Stewart et al., 2003). A growing body of evi- identified a need for more communication skills and
dence relating to medical consultations has shown that behaviour change strategies to be integrated into both
patient-centred care leads to a positive impact on a wide pre- and post-registration training. Similarly, Rosal et al.
range of patient outcomes, including enhanced patient (2001) reported that there was little evidence of education
satisfaction (Stewart et al., 2003; Zachariae et al., 2003), in behaviour modification and behavioural counselling
increased self-efficacy (Zachariae et al., 2003), reduced skills in dietetic education in the USA.
emotional distress (Zachariae et al., 2003), compliance A new curriculum framework for dietetic training in
with treatment and medical decisions (Keshishian et al., the UK was due out for consultation with the profession
2008), improved patient recall and understanding (Zick in late 2007. In light of the guidance from NICE (2007),
et al., 2007) and improved clinical outcomes (Wagner and the development of the new curriculum framework,
et al., 2002; Stewart et al., 2003; Keshishian et al., 2008). the present study aimed to investigate the views of BDA
Clearly, communication is a fundamental aspect of the members about communication skills for behaviour
patient-centred approach. However, the term communi- change in dietetic practice to inform the consultation on
cation has often been poorly defined and associated with the curriculum framework. The study aimed to ascertain
a variety of activities, such as interviewing, counselling dietitians’ experiences of, and views on, both pre- and
and interpersonal skills. For the purposes of the present post-registration dietetic training. It also aimed to identify
study, the term communication referred to those verbal any barriers to incorporating a patient-centred approach
and nonverbal skills that a health care professional may and communication skills for behaviour change within
use within a patient-centred approach with an individual the profession. The key findings from this study were
client, or patient. There is strong evidence to suggest that submitted as part of the consultation. The curriculum
the communication skills of the practitioner are an framework was officially launched in April 2008.
important factor in helping people to change health-
related behaviour (Najavits & Weiss, 1994). A recent
Materials and methods
public health programme guidance document from the
National Institute for health and Clinical Excellence Design and sample
(NICE) (NICE, 2007) highlighted the important role that All members of the BDA who were registered in August
behaviour plays in people’s health, and reported that 2007 were invited to participate in a cross-sectional
interventions to change behaviour at both the individual survey. Ethical approval was obtained from the University
and population level have huge potential to alter disease of Nottingham Medical School Ethics Committee.
risk. Although the evidence base for specific ways of Respondents were considered to have consented to taking
working was limited, training to equip practitioners with part in the study if the questionnaire was completed and
the necessary competencies and skills to support behav- returned.
iour change, using evidence-based tools, was identified as
a priority.
Questionnaire
Clinical communication training has now become a
core part of modern undergraduate medical curriculum The questionnaire (see Supporting Information, Doc. S1)
in most medical schools in the UK (Silverman et al., was developed to ascertain the level, type and effect of

ª 2009 The Authors. Journal compilation ª 2009


494 The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500
K. Whitehead et al. Communication skills in dietetic consultations

communication skills training received by dietitians at in data entry. Numerical data were screened for accuracy.
both the pre- and post-registration level. For the purposes Frequencies were run to look for data items that could not
of this questionnaire, the term communication skills for be correct and each of these were then checked back to the
behaviour change was defined as ‘the communication original questionnaire and corrected. Each batch of 100
skills that a dietitian may use within a person-centred questionnaires had 10% of the data from the original ques-
approach in one-to-one communication with an individ- tionnaires entered again by the lead researcher. This dem-
ual client. This may include, but is not limited to, skills onstrated an error rate of 0.4%, which was within what is
that enable clients to make appropriate choices, express considered to be an acceptable level and unlikely to have a
their thoughts and feelings, feel heard and understood, significant effect on the data analysis (Day et al. 1998).
feel valued, respected and supported’.
Sections within the questionnaire recorded demo-
Results
graphic details, pre- and post-registration training
received, and views on current pre- and post-registration Response rate and respondent characteristics
training for dietitians. Opinions on the importance of One thousand, one hundred and fifty-eight of the 6013
communication skills for behaviour change in dietetic BDA members who were invited to participate returned a
practice and further training needs were also sought. completed questionnaire, giving a response rate of 19.3%.
Examples of questions asked include ‘Did you have any It is notable, however, that not all respondents provided
dedicated training in ‘communication skills for behaviour complete data for every question. Compared to nonre-
change’ as part of your pre-registration training?’; ‘Which sponders, respondents (98%, n = 1130) were significantly
teaching methods do you think should be used to teach more likely to be full members of the BDA (P < 0.01)
communication skills for behaviour change?’; and ‘If you and were more likely to female (98%, n = 1132,
have been able to put some of your learning into practice, P < 0.05). The majority (77%, n = 894) were working in
what effect, if any, do you think this has had on your England, although there were respondents from Scotland,
work?’ During development of the questionnaire, com- Wales and Northern Ireland. An open question asking for
ments were sought from three colleagues, outside the job title suggested that the majority of respondents
research team, with experience in questionnaire design worked in the National Health Service, including those
and communication skills in healthcare, after which from graduate to highly specialist/managerial level and
minor changes in wording and layout were made. The from a wide range of clinical specialities. There were also
questionnaire was then piloted with a group of registered respondents who worked in other areas, such as higher
dietitians (n = 5) who suggested further minor changes. education and private practice.
Items were written as statements on a five-point Likert
scale (e.g. not at all important to extremely important, or
Importance of communication skills for behaviour
open-ended questions). The questionnaire was anony-
change
mous. A copy of the questionnaire is available from the
corresponding author on request. Ninety-eight percent of respondents (n = 1117) rated
communication skills for behaviour change as either very
important or extremely important when working with cli-
Data collection
ents (Fig. 1). Over 90% of respondents rated greeting a
The questionnaire was sent out with the October 2007 client appropriately and putting them at their ease, com-
BDA monthly mailing of Dietetics Today and a Freepost municating at an appropriate level for individual clients,
envelope provided for return of completed forms. listening attentively, appropriate nonverbal communica-
Reminders were inserted in the November issue of Dietet- tion, recognising and responding appropriately to nonver-
ics Today and displayed on the BDA website. Further bal cues from the client, responding to client concerns
copies of the questionnaire were available if requested. and summarising and closing the interview as highly
No incentives were provided. important (scoring 4 or 5 on a Likert scale ranging from
1–5). Those aspects involved with the dietary information
exchange part of the interview (e.g. providing information
Data analysis
(76.7%, n = 888) and integrating communication skills
Numerical data from 1158 completed questionnaires was with taking a diet history (61.5%, n = 712) were consid-
inputted into spss, version 15 (SPSS Inc., Chicago, IL, ered to have slightly lower levels of importance (Table 1).
USA) and free text responses from open-ended questions Although 62% (n = 697) of respondents rated their
were transcribed into Microsoft Word 2003 (Microsoft skills as either very good or excellent, 92% (n = 1031)
Corp., Redmond, WA, USA). Six individuals were involved stated that they would still like further training. The

ª 2009 The Authors. Journal compilation ª 2009


The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500 495
Communication skills in dietetic consultations K. Whitehead et al.

behaviour change during their pre-registration training.


Paraphrasing
Of these, lectures (85%, n = 433), demonstration of skills
Nonverbal (72%, n = 436) and opportunities to practise skills (86%,
n = 433) were the most common teaching methods at
Listening
university. Observation and informal feedback from
Communication supervisors (78%, n = 400) were the most common tech-
niques for developing and enhancing these skills during
Greeting clinical placements.
Pre-registration training in communication skills was
0

20

40

60

80

0
10
% of respondents thought to be the responsibility of both university and
clinical placement. However, teaching methods favoured
Figure 1 Principal skills required in client interview. Survey partici- at university included lectures and being videoed, whereas
pants identified Greeting a client, Communication at an appropriate practising on real patients was favoured during clinical
level, Listening attentively, Nonverbal communication and Paraphras- practice (Table 2).
ing the clients story as the most important skills required for conduct-
ing a successful client interview. The graph shows the combined
percentage of responses in the Important and Extremely Important Post-registration training
categories on the questionnaire. For full category definitions, see
Table 1. Post-registration training had been undertaken by 73%
(n = 904) respondents of whom 87% (n = 791) had
preferred options for training included 1-day refresher attended at least one training course. Peer observation
courses (55%, n = 638), on the job training (37%, and feedback had been undertaken by 27% (n = 245) and
n = 432), peer observation (34%, n = 398) and reading/ 38% (n = 339) reported extensive reading around the
literature (22%, n = 256). subject. Only 2% (n = 21) felt that they had not been
able to put at least some of their training into practice.
The effects of post-registration training on the work envi-
Pre-registration training
ronment were strongly positive (Fig. 2). Over 90% of
Forty-four percent of all respondents (n = 512) reported respondents who answered this question perceived
having had dedicated training in communication skills for improvements in their relationships with patients, their
Table 1 Communication skills identified as important elements of client interviews
1. Not at all
important, n (% 2. n (% of 3. n (% of 4. n (% of 5. Extremely important, Missing, n (% of
Skill of respondents) respondents) respondents) respondents) n (% of respondents) respondents)

Greeting a client appropriately and 0 (0) 1 (0.1) 27 (2.3) 191 (16.5) 935 (80.7) 4 (0.3)
putting them at their ease
Communicate at an appropriate 0 (0) 0 (0) 8 (0.7) 129 (11.1) 1017 (87.8) 4 (0.3)
level for individual clients
Listening attentively 0 (0) 0 (0) 8 (0.7) 153 (13.2) 992 (85.7) 5 (0.4)
Appropriate nonverbal 0 (0) 0 (0) 44 (3.8) 324 (28.0) 782 (67.5) 8 (0.7)
communication
Paraphrasing the client’s story 0 (0) 13 (1.1) 151 (13.0) 441 (38.1) 546 (47.2) 7 (0.6)
Recognising and responding 0 (0) 1 (0.1) 34 (2.9) 305 (26.3) 812 (70.1) 6 (0.5)
appropriately to nonverbal cues
Providing information 1 (0.1) 23 (2.0) 236 (20.4) 468 (40.4) 420 (36.3) 10 (0.9)
Responding to patient concerns 0 (0) 3 (0.3) 19 (1.6) 302 (26.1) 830 (71.6) 4 (0.3)
Reflecting the client’s feelings 1 (0.1) 12 (1.0) 145 (12.5) 476 (41.1) 518 (44.7) 6 (0.5)
back to them
Maintaining the direction of the 1 (0.1) 15 (1.3) 133 (11.5) 448 (38.7) 552 (47.7) 9 (0.8)
interview
Summarising and closing the 1 (0.1) 5 (0.4) 56 (4.8) 389 (33.6) 697 (60.2) 10 (0.9)
interview
Keeping to the allocated time slot 8 (0.7) 59 (5.1) 255 (22.0) 487 (42.1) 333 (28.8) 16 (1.4)
Integrating communication skills 21 (1.8) 96 (8.3) 312 (26.9) 421 (36.4) 291 (25.1) 17 (1.5)
with taking a diet history

Data are shown as number of respondents (n) and percentage (%) of the total sample.

ª 2009 The Authors. Journal compilation ª 2009


496 The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500
K. Whitehead et al. Communication skills in dietetic consultations

Table 2 The preferred teaching methods Setting for delivery of training


identified for undergraduate training in
communication skills University, n (% of Placement, n (% of Both, n (% of
Teaching method respondents) respondents) respondents)

Lectures/tutorials 555 (52) 11 (1) 502 (47)


Demonstration of skills 512 (46) 36 (3) 569 (51)
(video or live
demonstration)
Opportunities to practise 348 (31) 53 (5) 727 (64)
skills (e.g. role play)
Practising on real patients 7 (1) 889 (80) 219 (20)
Being videoed during role 728 (70) 28 (3) 292 (28)
play and viewing yourself
Observation and informal 303 (28) 152 (14) 640 (59)
feedback by peers
Observation and informal 104 (9) 195 (18) 818 (73)
feedback by tutor/supervisor
Formal assessment 156 (17) 167 (19) 582 (64)

Data are shown as numbers of respondents (n) and percentages (%) of the total sample.

Challenging patients Discussion


Time-keeping
Confidence The present study has provided a unique insight into
Clinical outcomes BDA members’ views on the use of communication skills
DNA rates
for behaviour change in dietetic practice at a key stage of
Patient satisfaction
Job satisfaction development within the NHS. Patient choice and patient-
Colleague relationship centred approaches have been repeatedly endorsed by the
Patient relationship
Department of Health (DH, 2004, 2005a,b,c, 2008). The
0 20 40 60 80 100
skills needed to enable staff to work in a patient-centred
% of respondents
way have been identified and changes to professional
Figure 2 Change in dietetic practice following training. The survey training have been recommended (NICE, 2007). Dieti-
participants considered that key aspects of their professional practice tians are required to use appropriate forms of verbal and
had improved following training in communication skills. The graph nonverbal communication with their patients and to be
shows the percentage of respondents reporting that these skills had able to translate the science of nutrition into practical
improved on the questionnaire. For full category definitions, see
advice (HPC, 2007). However, for changes to take place
Table 3. DNA, Did not attend.
in the dietetic profession, practising dietitians need to
confidence in client interviews and their ability to cope positively engage with the current recommendations,
with challenging clients (Table 3). Seventy-nine percent of undergo training and put the skills into practice.
respondents had experienced greater job satisfaction and Respondents to this survey were very positive towards
85.8% (n = 701) perceived that their patients were more communication skills for behaviour change. Over 70%
satisfied. Seventy-four percent (n = 592) also felt that had accessed some post-registration training and per-
there had been improvements in clinical outcomes, ceived that they had benefited from it in many ways that
whereas 51.9% (n = 449) felt that they had experienced should clearly impact on the delivery of dietetic services.
improved relationships with other staff. However, time- If dietitians perceive that they have better relationships
keeping in client interviews was considered by some to with staff and patients and improved job satisfaction, this
have improved (31.7%, n = 272) and by a similar number may lead to an improved working environment and bet-
to have worsened (28.9%, n = 248) (Table 3). ter retention of staff. Similarly, dietitians feeling that they
Lack of time for client interviews was also the most are better able to cope with challenging clients could
commonly identified barrier to implementing the skills reduce work stress and increase job satisfaction. These
learnt, with 216 (19%) dietitians stating that time was an results suggest that there are benefits beyond patient out-
issue. Lack of confidence in the skills taught (5.3%, comes, which has been shown to be the case when nurses
n = 61) and lack of support from colleagues/management received communication skills training (Arranz et al.,
(4%, n = 46) were also perceived as barriers. 2005). The perception that patients are more satisfied and

ª 2009 The Authors. Journal compilation ª 2009


The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500 497
Communication skills in dietetic consultations K. Whitehead et al.

Table 3 Impact of communication skills training on professional practice


Improved a lot, Improved a little, No change, A bit worse, A lot worse, Missing data,
n (% of n (% of n (% of n (% of n (% of n (% of
respondents) respondents) respondents) respondents) respondents) respondents)

Relationship with 388 (33.5) 422 (36.4) 61 (5.3) 0 (0) 0 (0) 287 (24.8)
patients
Relationship with 135 (11.7) 314 (27.1) 415 (35.8) 1 (0.1) 0 (0) 293 (25.3)
colleagues
Job satisfaction 297 (25.6) 388 (33.5) 176 (15.2) 4 (0.3) 1 (0.1) 292 (25.2)
Patient satisfaction 283 (24.4) 418 (36.1) 113 (9.8) 3 (0.3) 0 (0) 341 (29.4)
Patient DNA rates 57 (4.9) 205 (17.7) 516 (44.6) 1 (0.1) 0 (0) 379 (32.7)
Patient clinical 118 (10.2) 474 (40.9) 200 (17.3) 0 (0) 0 (0) 366 (31.6)
outcomes
Your confidence in 418 (36.1) 377 (32.6) 67 (5.8) 7 (0.6) 0 (0) 289 (25.0)
client interviews
Your time keeping in 74 (6.4) 198 (17.1) 339 (29.3) 221 (19.1) 27 (2.3) 299 (25.8)
client interviews
Coping with 345 (29.8) 440 (38.0) 78 (6.7) 3 (0.3) 0 (0) 292 (25.2)
challenging clients

Respondents recorded their ability to put some of their learning and training into practice, and the impact this has had on areas of their work.
Data are shown as numbers of respondents (n) and percentages (%) of the total sample. DNA, did not attend.

have better outcomes needs to be examined in more present study. However, the present study has been able
detail. The work of Stewart et al. (2008) suggests that care to ascertain more detail on how those skills might be
delivered by dietitians using more behaviour change tech- delivered. Respondents have clearly indicated that they
niques is better received by patient and their carers. feel there is a joint responsibility between Higher Educa-
Interestingly, although some dietitians perceived time- tion Institutes and their partners in clinical practice to
keeping in client interviews had improved, a similar num- deliver skills training at a pre-registration level. There
ber of dietitians felt that time-keeping had worsened and does, however, also appear to be a continuing need for
that more time was required to effectively utilise further training post-registration. Many dietitians did not
improved communication skills. Time was also identified perceive that they received adequate pre-registration
as the greatest barrier to trying to implement these skills. training, and others felt that their training required
The effective use of time that leads to the best patient updating. Although many had undertaken some post-reg-
outcomes has to be a long-term goal for service delivery. istration training, they still perceived that they would
Our findings in this area were consistent with those of benefit from more.
MacLellan & Berenbaum (2007) who reported a lack of Recruitment for the present study was conducted
time as a major barrier to implementing a patient-centred through the BDA because the majority of Registered
approach. Dietitians in the UK are members. It is, therefore, possible
Whether training is most effectively delivered at a pre- that some Registered Dietitians practicing in the UK were
or post-registration level needs further consideration. The not invited to participate in this study. Considering that
BDA has addressed pre-registration training by commis- no incentives were offered, the study produced a reason-
sioning an evaluation project in 2004 that examined the able response rate. Despite this, the majority of individuals
changes made to the education and training of dietitians approached were not sufficiently motivated to complete
introduced in 2000. Information was gathered from stake- the questionnaire. It is possible that participants were
holders and was used to inform the development of the more positive about communications skills than nonre-
new curriculum framework for the pre-registration educa- spondents. There is an increasing volume of literature in
tion and training of dietitians. This project covered the this area, but also an inconsistency in the use of terminol-
whole curriculum and included aspects relating to com- ogy such as patient-centred care, behaviour change tech-
munication skills for behaviour change, such as the ability niques and communication skills (Cant & Aroni, 2008;
to demonstrate good listening skills, communicate effec- Stewart et al., 2008). This could have led to some misun-
tively, demonstrate empathy and use of a client/patient- derstanding about what was being asked in the question-
centred approach. Various aspects of communication naire, and therefore key terms such as ‘communication
skills were identified as important through the consulta- skills for behaviour change’ were defined on the front
tion process, which is consistent with the results of the page of the questionnaire in an attempt to overcome this.

ª 2009 The Authors. Journal compilation ª 2009


498 The British Dietetic Association Ltd. 2009 J Hum Nutr Diet, 22, pp. 493–500
K. Whitehead et al. Communication skills in dietetic consultations

The present study has explored an important area Department of Health (2004) Choosing Health: Making Health-
where little research has previously been undertaken. ier Choices Easier White paper, London: HMSO.
Respondents were very positive about the use of commu- Department of Health (2005a) Choosing a Better Diet: A Food
nication skills for behaviour change in dietetic practice and Health Action Plan. London: HMSO.
and were seeing tangible benefits when appropriate train- Department of Health (2005b) Choosing Activity: A Physical
ing was provided. Most were interested in developing Activity Action Plan. London: HMSO.
their skills further and believed that this would lead to Department of Health (2005c) Creating a patient-led NHS:
improved patient outcomes. The results of the present Delivering the NHS Improvement Plan. London: HMSO.
Department of Health (2008) High Quality Care for All: NHS
study suggest that many dietitians are likely to embrace
Next Stage Review Final Report. London: HMSO.
the drive to develop and enhance their communication
Hargie, O.D.W., Morrow, N.C. & Woodman, C. (2000) Phar-
skills (NICE, 2007). However, the perceived barrier of
macists’ evaluation of key communication skills in practice.
time needed to use communication skills for behaviour
Patient Educ. Couns. 39, 61–70.
change was raised among even these overwhelmingly
Health Professions Council (HPC) (2007) Standards of profi-
positive individuals. Further research might usefully ciency – dietitians, London.
investigate strategies to improve time-keeping in consulta- Keshishian, F., Colodny, N. & Boone, R.T. (2008) Physician-
tions at the same time as maintaining a patient-centred patient and pharmacist-patient communication: geriatrics’
approach. perceptions and opinions. Patient Educ. Couns. 71, 265–
284.
Acknowledgments MacLellan, D. & Berenbaum, S. (2007) Canadian dietitians’
understanding of the client-centered approach to nutrition
The authors would like to thank all the British Dietetic counselling. J. Am. Diet. Assoc. 107, 1414–1417.
Association members who took part in this study. We Najavits, L.M. & Weiss, R.D. (1994) Variations in therapist
would like also like to acknowledge the assistance of those effectiveness in the treatment of patients with substance
involved during the development of the questionnaire use disorders: an empirical review. Addiction 89, 679–
and data entry, the British Dietetic Association, and Pro- 688.
fessor Pat Judd for information regarding the curriculum National Institute for health and Clinical Excellence (NICE)
framework development and providing comments on a (2007) Public Health Programme Guidance No.6, Behav-
draft of this manuscript. iour change at population, community and individual
levels.
Conflict of interest, source of funding and Rapoport, L. & Nicholson Perry, K. (2000) Do dietitians feel
authorship that they have had adequate training in behaviour change
methods? J. Hum. Nutr. Diet. 13, 287–298.
The authors have no conflicts of interest to declare. Rogers, C. (1951) Client-Centred Therapy – Its Current Prac-
This project was funded by the University of Nottingham. tice Implications and Theory. Cambridge, MA: Riverside
KW, JS and VT assisted with design of the questionnaire. Press.
KW and JS assisted with data collection, data analysis and Rosal, M.C., Ebbeling, C.B., Lofgren, I., Ockene, J.K., Ockene,
manuscript writing. All authors critically reviewed the I.S. & Hebert, J.R. (2001) Facilitating dietary change. The
manuscript and approved the final version submitted for patient-centred counselling model. J. Am. Diet. Assoc. 101,
publication. 332–341.
Schofield, N.G., Green, C. & Creed, F. (2008) Communication
skills of health professionals working in oncology. Eur. J.
Oncol. Nurs. 12, 4–13.
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