PDIC Citizens Charter LatestEdition

I.
Mandate
Consistent with its public policy objectives, the Philippine Deposit Insurance
Corporation (PDIC) has two major mandates: deposit insurance and liquidation
of closed banks.
Deposit Insurance. As deposit insurer, PDIC provides a maximum deposit

insurance coverage of P500,000 per depositor per bank. It covers checking/
demand, savings and time deposits1 in banks. Aggregated shares of a depositor
in joint accounts are also covered up to P500,000 per depositor per bank. The
MDIC has been increased over time to P500,000 in 2009. These adjustments
were triggered by the need to maintain confidence in the banking system amid
the global financial crisis which affected the domestic financial system.
In the event a bank is ordered closed by the Monetary Board of the BSP, PDIC
undertakes claims settlements or the payment of valid insured deposits of a
closed bank in the field, usually in the bank premises.
The PDIC Board has waived starting 2010 the requisite filing of insurance claim
for deposit accounts with balances starting at P5,000 and below, which has been
raised to balances of up to P100,000 and below in 2015, provided that depositors
of these accounts have no outstanding obligations with the bank, and have
complete addresses on record so cheque payments can be mailed to them
directly.
To pay claims on insured deposits, PDIC builds up the Deposit Insurance Fund
(DIF) primarily through assessments of insured banks at an annual flat rate of
1/5 of 1% of their total deposit liabilities.
To contribute to the financial safety and soundness of banks, PDIC implements

strengthening programs and other resolution measures. It also mitigates
insurance risk through refocused bank examination to identify banks that pose
risks to the DIF. Findings in the examination become basis for implementing
enforcement actions to address findings of fraud, irregularities and anomalies
and unsafe and unsound banking practices.
Liquidation of Closed Banks. PDIC proceeds with the liquidation process upon
order of the Monetary Board of the Bangko Sentral ng Pilipinas (BSP). The
assets of the closed bank are managed and eventually disposed to settle claims
of creditors in accordance with the Rules of Preference and Concurrence of
Credits under the Civil Code of the Philippines.
1
As defined in Section 5(g) of the PDIC charter.
1
II. Vision
By 2028, PDIC will be a key pillar in promoting financial stability
by providing depositor protection responsive to changing times,
earning the continuing trust of the public.
III. Mission
We protect the depositing public.
We promote confidence and stability in the banking system.
IV. Core Values
Teamwork
Respect for All
Integrity
Professionalism
Love of Country
Excellence
V. Service Pledge
We, the employees of Philippine Deposit Insurance Corporation, commit the best
of our abilities and resources to your service.
We shall:
1. Respond promptly to your queries and requests, through all working days
and hours of the week – Monday to Friday from 8:00 AM to 5:00 PM, with
no noon break.
2. Process your transactions with utmost efficiency, consistently upholding the
service standards we have set.
3. Assist you with courtesy, sensitivity and openness.
4. Champion your needs above our own comfort.
5. Value your feedback to help further streamline and improve our systems
and processes.
We shall constantly strengthen our resolve to improve our performance and

deliver the service you deserve.
(SIGNED)
ROBERTO B. TAN
President & CEO
2
List of Services
External Services Page Number
Assessment of Insured Banks 10

1. Issuance of Certificate of Attendance to PDIC Briefing/ 11
Orientation reckoned from conduct of briefing
2. Issuance of “Certificate of No Assessment Due to PDIC” 13
reckoned from receipt of request from the bank
3. Issuance of Official Receipt for payment of assessment due 17
or assessment deficiency received via online or Real Time
Gross Settlement from identification and receipt of payment
from the bank
4. Release of Decals and Standees reckoned from receipt of 19
request from the bank – Walk-in
5. Release of Decals and Standees reckoned from receipt of
proof of payment of mailing cost from the bank Through
Online
5.1 Method of Delivery is Pick-up 22
5.2 Method of Delivery is Through Mail 24
Claims Settlement 30
6. Settlement of Claims for Deposit Insurance through all modes 31
of Claims Settlement Operations
6.1 Processing/Reprocessing of document-deficient 62
claims with subsequent submission of required
compliance documents
6.2 Processing and settlement of claims of depositors 65
with outstanding money or property accountability
with the bank based on bank records
6.3 Processing and settlement of claims on deposit 71
accounts subject of further examination/validation
6.4 Settlement of claims through other payment options 77
3
List of Services
Bank Liquidation 99
7. Cash Settlement of Claims of Closed Banks’ Creditors Based 100
on Court-approved Asset Distribution Plan (ADP) from
Receipt of Complete Requirements
7.1 For individual creditors/claimants 100
a. Release of payment directly to creditors/claimants 100
b. Release of payment through mail 105
7.2 For juridical entities/corporate claimants 111
a. Release of payment directly to creditors /claimants 111
b. Release of payment through mail 116
8. Confirmation and/or documentation of transaction paid prior 121
to bank closure reckoned from receipt of request and
complete supporting documents
9. Issuance of Claim Certificate or Notice of Disallowance to 127
bank creditors reckoned from receipt of claim and complete
supporting documents
10. Issuance of Unilateral Deed of Assignment for Non-cash 131
Assets to Settle Claims of Closed Bank’s Creditors Based on
Court-approved ADP reckoned from receipt of complete
requirements
10.1 For individual creditors/claimants 131
a. Release of Unilateral Deed of Assignment 131
personally to the creditor/claimant
10.2 For juridical entities/corporate claimants 136
11. Reply to Queries and/or requests relating to the affairs of the 141
closed bank reckoned from receipt of query/request
11.1 Queries and/or requests for list of requirements 141
and/or forms for transactions with closed banks
a. Queries received through mail 141
b. Queries received other than through mail 142
11.2 Other queries and/or requests relating to the 144
affairs of the closed banks
4
List of Services
Loans Resolution 147

12. Issuance of Deed of Absolute Sale (Sales Contract 148
Receivable Account)
13. Issuance of Official Receipt for outright loan payment by 151
borrowers at the Public Assistance Center
14. Refund for Loan and SCR Overpayment 154
15. Issuance of Cancellation of Mortgage and Release of 157
Transfer Certificate of Titles (TCTs), Tax Declaration (TDs),
Official Receipt/Certificate of Registration (OR/CR), and other
loan collaterals
15.1 Issuance of Statement of Account (SOA) reckoned 161
from receipt of written request and complete
documents
15.2 Issuance of Certificate of Full Payment (COFP) 163
reckoned from (a) issuance of Official Receipt for full
payment (if no request for compromise settlement),
or (b) from issuance of Official Receipt for full
payment or approval of appropriate approving
authority, whichever comes later (if under
compromise settlement, for unsecured loans
15.3 Notice of Action on Request for Compromise 165
Settlement reckoned from receipt of confirmation of
terms of compromise settlement from borrower
a. with outstanding principal of ₱5 million and below 165
b. with outstanding principal of above ₱5 million to 166
₱10 million
c. with outstanding principal of above ₱10 million 168
5
List of Services
Asset Management/Disposal 171

16. Release of Deed of Absolute Sale (DOAS)/Contract to Sell 172
(CTS)/Affidavit of Consolidation (AOC)/ Transfer Certificate
of Title (TCT)/Tax Declaration (TD)
16.1 For properties sold during public bidding; properties 172
sold via negotiated sale with Minimum Disposal
Price up to ₱5 million.
a. via PDIC PAC 172
b. via mail/courier 174
16.2 For properties sold via negotiated sale with MDP of 177
over ₱5 million
a. via PDIC PAC 177
b. via mail/courier 179
17. Release of Notice of Action on Offer to Buy (OTB), reckoned 182
from opening of OTB box to mailing of Notice of Action to
PPC
17.1 Up to ₱5 million 182
a. via mail 182
b. via email 187
17.2 Over P5 million to ₱10 million 191
a. via mail 191
b. via email 195
17.3 Over ₱10 million 200
a. via mail 200
b. via email 205
18. Response to Inquiries/Requests relating to intent to buy, 210
status of property, additional documents/information on
properties for sale, terms and conditions for negotiated sale
transactions related to properties not ready for sale
reckoned from receipt of inquiry/request.
18.1 Via mail 210
18.2 Via email 211
6
List of Services
Procurement 212
19. Actions on the inquiry of suppliers/ service providers on the 213
specifications of goods and services to be procured; and
other inquiries/requests of suppliers and service providers
20. Actions on Request for Minutes of Meeting of Pre-Bid 214
Conference
21. Notice of Action on Request for Reconsiderations/ 216
Clarifications on the bidding documents and related matters
reckoned from receipt of request (Procurement with Approved
Budget for the Contract < ₱1Mn)
21.1 Actions on Request for Reconsideration (ABC <₱1M) 216
21.2 Actions on Clarifications on the bidding documents 218
and related matters (Procurement with ABC <₱1M)
22. Notice of Action on Request for Reconsiderations/ 219
Clarifications on the bidding documents and related matters
reckoned from receipt of request (Procurement with Approved
Budget for the Contract > ₱1Mn)
22.1 Notice of Action on Requests for Reconsideration 219
(ABC>₱1M)
22.2 Actions on Clarifications on the bidding documents 221
and related matters (Procurement with ABC>₱1M)
23. Notice of Action on Protest on Request for Reconsideration 222
denied by Bids and Awards Committee (BAC), reckoned from
receipt of written protest
24. Release of Results of Ranking of Technical and Financial 225
Evaluation to all participating short-listed consultants
Queries, Requests and Complaints (QRCs)/Customer 227

Assistance
25. Customer Assistance through Personal 228
Appearance/Telephone Call/Email/ Facebook/Mail
25.1 File QRC through personal visit at the PDIC Public 228
Assistance Center
25.2 File QRC through telephone call 231
25.3 File QRC through email or Facebook 232
25.4 File QRC through mail 233
7
List of Services
Internal Services Page Number
26. Response to Repair and Maintenance Works logged through 235

the Administrative Services Group (ASG) Service Desk
27. Response to Requests for Technical Support logged through 236
the Technical Support Department (TSD) Help Desk
8
Head Office
External Services
Assessment of Insured Banks
External Services
10
1. Issuance of Certificate of Attendance to PDIC Briefing/Orientation reckoned from conduct of briefing
The Certificate of Attendance to Briefing/Orientation is issued to banks which requested and attended briefing/orientation
relating to PDIC rules and regulations, reckoned from conduct of briefing.
Office or Division: Insurance Department / Bank Statistics Department / Institutional Relations Department
Classification: Simple
Type of Transaction: G2B (Government to Business); G2G (Government to Government)
Who may Avail: Banks
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter/email from requesting entity/bank requesting for briefing/orientation (1 Supplied by requesting entity/Bank
original- letter)
2. List of attendees/representatives (1 original copy) Supplied by requesting entity/Bank
3. If applicable, documentation from the Bangko Sentral ng Pilipinas (BSP) Supplied by requesting entity/Bank
showing that the entity is opening a new bank or establishing a branch in the
Philippines, in case of foreign banks (1 certified photocopy)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE
1. Call Insurance Department 1.1 Arrange briefing None 30 minutes Accounts
at tel no. (02) 8841-4210 to schedule and coordinate Management
4211 or email at with Bank Statistics Specialist
insd@pdic.gov.ph to arrange Department (BSD) and Insurance
Department
briefing schedule Institutional Relations
Department (IRD) for
participation in the
conduct of the
briefing/orientation
11
2. Send in advance the 2.1 Acknowledge receipt of None 15 minutes Accounts
name/list of attendees to the list of attendees. Management
PDIC Insurance Specialist
Department. Insurance
*Attendees/Representatives Department
to come on the scheduled
time
3. If applicable, submit the 3.1 Acknowledge receipt of None 15 minutes Accounts
documentation from the the documents. Management
BSP showing that the entity Specialist
is opening a new bank or Insurance
Department
establishing a branch in the
Philippines, in case of
foreign branches. * This
can be submitted during the
briefing/orientation
4. Attend briefing/orientation 4.1 Conduct briefing/ None 2 hours and 30 Department
orientation to minutes Manager/Assistant
Department
representatives of the Manager/Corporate
new bank. Executive Officer
Insurance
Department
Bank Statistics
Department
Institutional
Relations
Department
5. Receive Certificate of 5.1 Issue Certificate of None 30 minutes Group Head

Attendance Attendance to Bank. Insurance Group
TOTAL: None 4 hours
12
2. Issuance of “Certificate of No Assessment Due to PDIC” reckoned from receipt of request from the
bank
The “Certificate of No Assessment Due to PDIC” is issued upon receipt of request from banks upon submission of complete
requirements.
Office or Division: Insurance Group / Office of the Corporate Secretary

Classification: Highly-technical
1. Letter request for Certificate of No Assessment Due PDIC indicating the purpose Requesting Bank
of the request (1 original copy)
2. If certification is to be picked up:

2.1 Authorization letter of the bank representative to pick up, duly accomplished Requesting Bank
and signed by the bank’s authorized signatory (1 original copy)
2.2 Valid ID of the bank’s representative (1 original copy) DFA, LTO, PRC, NBI, Post Office,
Comelec, GSIS, SSS, OWWA,
NCWDP, NCDA, DSWD, IBP,
PhilHealth, BIR, HDMF, AFP, DOH,
Philippine Identification (PhilID),
Company, School, Alumni,
Cooperatives, Barangay, LGU,
Association.
13
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Send letter request for 1.1 Acknowledge receipt of None 1 working day Accounts
“Certificate of No Assessment the request by Management Analyst
Due PDIC”, indicating the preparing, reviewing II/Auditor-in-
purpose of the request, to: and sending email / of Charge/Department
Manager
signed letter to bank.
Insurance Department
The Department Manager
Philippine Deposit Insurance
Corporation,
PDIC Ayala Office
SSS Building
6782 Ayala Avenue cor. V.A.
Rufino St. Makati City 1226 or
PDIC Chino Bldg.,

2228 Chino Roces Avenue,
Makati City 1231
None 2.1 Gather all documents None 1 working day Accounts

necessary for Management Analyst
conducting audit of II/Auditor-in-
bank. Charge/Department
Manager
None 3.1 Prepare PDIC None 1 working day Accounts

Clearance Checklist. Management Analyst
II
14
None 4.1 Conduct pre-audit to None 2 working days Supervising Accounts
determine if bank Management
submitted complete Specialist/Senior
requirements. If Accounts
incomplete, send letter Management
Specialist/Accounts
to bank to submit Management
lacking requirements. Specialist
None 5.1 Conduct offsite None 10 working days Supervising Accounts

assessment audit upon Management
receipt of complete Specialist/Senior
requirements from Accounts
bank. Management
Specialist/Accounts
Management
Specialist
Accounts
5.2 Send assessment result Management Analyst
of audit to bank II/Accounts
(includes billing of Management
deficiency assessment, Specialist
if applicable). Insurance Department
None 6.1 Upon bank’s payment of None 1 working day Accounts

assessment deficiency Management Analyst
and compliance with II;
other RIs, request Department Manager
Office of the Corporate
15
Secretary (OCS) to
issue a “Certificate of
No Assessment Due to
PDIC”, endorsed by
approving authority.
None 7.1 Issue “Certificate of No None 3 working days Corporate Secretary
Assessment Due to Office of the
PDIC” signed by the Corporate Secretary
Corporate Secretary
and forward to ID.
2. Receive “Certificate of No 8.1 Prepare, review and None 1 working day Accounts
Assessment Due PDIC” sign transmittal letter to Management Analyst
release Certificate of II; Department
“No Assessment Due to Manager
PDIC” to requesting
bank.
8.2 Prepare CSR to be

forwarded to PPD, if for
mailing to bank; or
Issue to bank’s
authorized
representative, if for
pick-up.
TOTAL: None 20 working

days
16
3. Issuance of Official Receipt for Payment of Assessment or Deficiency Assessment
The Official Receipt (OR) is issued to banks upon collection by PDIC of Assessment from Banks as mandated under the PDIC
Charter. The issuance of OR shall be reckoned from receipt and identification of the payment from bank.
Office or Division: Insurance Department/Treasury Department/Procurement and Property Department

2
1. Proof of payment via Real Time Gross Settlement (RTGS) or Online Requesting Bank
Collection Facility of the Land Bank of the Philippines (LBP):
1.1 Photocopy of the electronic payment instruction message via Society for
Worldwide Interbank Financial Telecommunication (SWIFT) for payment via
RTGS (1 photocopy/scanned copy); or
1.2 Copy of Paying Bank Receipt (PBR) for payment via Online Collection
Facility of the LBP, which can be downloaded from www.pdic.gov.ph (1
original copy)
2. Regular/First Certified Statement (RCS/FCS) to be submitted as follows:

2.1 Two (2) duly signed and notarized printed copies, accompanied by required Requesting Bank
supporting schedules; and
2.2 Soft copy of the Certified Statement Worksheet (CSW), an excel template
prescribed by PDIC, which can be downloaded from www.pdic.gov.ph.
3. Billing Letter issued by PDIC for payment of deficiency assessment, if Requesting Bank
applicable (1 photocopy)
2Assessments remitted to Landbank of the Philippines (LBP) shall be for further credit to Philippine Deposit Insurance Corporation (PDIC) Account No. 1782-
1000-56 with LBP Pasong Tamo branch. Banks which have no access to RTGS may pay via LBP online collection facility
17
1. Furnish PDIC with copy of 1.1 Validate payment made None 1 working day Cashier
the SWIFT instructions or and Issue Official Treasury Department
PBR using any of the Receipt (OR) and
following modes: forward OR to
1.1 Email to: Insurance Department
treasury@pdic.gov.ph (ID).
1.2 Fax to:

PDIC Treasury Department
(TD) with fax no. (02) 8841-
4876; or
PDIC Treasury Group (TG)

with fax no. (02) 8841-4858
2.1 Submit the duly signed and 2.1 Receive documents None 1 working day Accounts Management
notarized RCS/FCS with from banks, OR from Analyst II
the required supporting the TD and prepare Insurance Department
schedules by mail or Mailing List and
personal delivery to the Communication Service
address below: Request (CSR) for the
mailing of OR to be
The Department Manager forwarded to
Insurance Department Procurement and
Philippine Deposit Insurance Property Department
Corporation, PDIC Ayala Office (PPD).
SSS Building 6782 Ayala
Avenue cor. V.A. Rufino St.
Makati City 1226 or
18
PDIC Chino Bldg.,
Makati City 1231
2.2 Soft copy of the Certified

Statement Worksheet
(CSW) by email to:
insd@pdic.gov.ph
3. Receive OR via registered 3.1 Receive Official None 1 working day Records Assistant
mail. Receipts, Mailing List Procurement and
and CSR from ID for Property Department
release to banks.

days
4. Release of Decals and Standees reckoned from receipt of request from the bank – Walk-in
PDIC provides complimentary decals and standees to banks. Requests for decals and standees may be done in person.
Office or Division: Insurance Department

Type of Transaction: G2B (Government to Business)
1. Order Form (2 copies) PDIC Public Assistance Center
PDIC Ayala Office SSS Building, 6782
Ayala Avenue corner V.A. Rufino Street
Makati City 1226
PDIC Website: www.pdic.gov.ph
19
2. Supporting Document/s:
2.1 New Banks
2.1.1 Certificate of Authority to Operate issued by BSP, for new bank (1 BSP
photocopy)
2.2 Existing Banks
2.2.1 Documentation showing BSP’s approval for opening of new branch (1 BSP
photocopy)
2.2.2 Actual or photo/picture of worn out decals and standees if replacement is Requesting Bank
due to wear and tear (1 copy)
2.2.3 Other documents as deemed appropriate by PDIC depending on the Requesting Bank
reason for the request, e.g. documentation/notices of transfer if
replacement is due to relocation of existing bank/branch (1 photocopy)
3. Authorization letter of the bank representative to pick up, duly accomplished Requesting Bank
and signed by the bank’s authorized signatory (1 original copy);
3.1 Valid ID of the bank’s representative (1 original copy). DFA, LTO, PRC, NBI, Post Office,
Comelec, GSIS, SSS, OWWA, NCWDP,
NCDA, DSWD, IBP, PhilHealth, BIR,
HDMF, AFP, DOH, Philippine
Identification (PhilID), Company, School,
Alumni, Cooperatives, Barangay, LGU,
Association.

1. Request a copy of Order 1.1 Provide client with Order None 15 minutes Information Officer
Form. Form. Public Assistance
Center (PAC)
20
2. Accomplish Order Form and 2.1 Receive the None 15 minutes Information Officer
submit to PAC Assigned accomplished Order PAC
Staff. Form, supporting
document/s,
authorization letter and
valid ID of the bank’s
representative and
forward to ID for
processing.
None 3.1 Process the request None 1 hour and 15 Accounts Management
and validate the minutes Analyst II
propriety of number of Insurance Department
decals and standees
requested and
recommend approval to
release.
None 3.2 Review the validation None 15 minutes Department Manager
report and approve Insurance Department
/advise the release of
the decals and
standees to banks.
3. Receive decals/ standees 4.1 Release decals/ None 15 minutes Accounts Management
standees to banks. Analyst II
TOTAL: None 2 hours and 15

minutes
21
5. Release of Decals and Standees reckoned from receipt of proof of payment of mailing cost from the
bank Through Online
5.1 Method of Delivery is Pick-up
PDIC provides complementary decals and standees to banks. Request for decals and standees done through online
and method of delivery chosen is “Pick-up”.
Office or Division: Insurance Department / Procurement and Property Department/Public Assistance Center
1. Order Form PDIC Website: www.pdic.gov.ph
2. Computer generated acknowledgment of the duly accomplished Online Order Requesting Bank
received from PDIC (1 printed copy)
3.1 New Banks
3.1.1 Certificate of Authority to Operate issued by BSP, for new bank (1 BSP
scanned copy)
3.2 Existing Banks
3.2.1 Documentation showing BSP’s approval for opening for new branch (1 BSP
scanned copy)
3.2.2 Photo/picture of worn out decals and standees if replacement is due to Requesting Bank
wear and tear (1 scanned copy)
3.3 Other documents as deemed appropriate by PDIC depending on the reason Requesting Bank
for the request, e.g. documentation/notices of transfer if replacement is due
to relocation of existing bank/branch (1 scanned copy)
22
4. Authorization letter of the bank representative to pick up, duly accomplished Requesting Bank
and signed by the bank’s authorized signatory (1 original copy)
5. Valid ID of the bank’s representative (1 original copy) DFA, LTO, PRC, NBI, Post Office,
Association.

1. Accomplish the Order 1.1 Acknowledge receipt of None 15 minutes
Form (downloadable from Order Form and inform Auto reply from
PDIC website bank of the requirements / www.pdic.gov.ph
www.pdic.gov.ph) and supporting documents.
submit through the Accounts
Management Analyst
Internet
II
2. Email copy of the 2.1 Process the request and None 1 hour and 15 Accounts
supporting documents to: validate propriety of minutes Management Analyst
insd@pdic.gov.ph number of decals and II
standees requested and Insurance Department
recommend approval to
release.
23
None 2.2 Review the validation None 15 minutes Department Manager
report and approve/advice Insurance Department
the release of decals and
standees to banks.
Accounts
2.3 Inform the bank when the 5 minutes Management Analyst
decals/standees are II
available for pick-up. Insurance Department
3. During the pick-up date, 3.1 Receive copy of None 15 minutes Information Officer
present the copy of acknowledgement receipt Public Assistance
acknowledgement of the of Order, authorization Center
Order received from PDIC, letter and valid ID of the
together with the bank’s representative and
authorization letter and forward to ID.
valid ID of the bank’s
representative to the PAC
Assigned Staff
4. Receive decals/standees 4.1 Validate the bank’s None 15 minutes Accounts
submitted documents with Management Analyst
the previous online order II
and release decals and Insurance Department
standees.
TOTAL: None 2 hours and

20 minutes
5.2 Method of Delivery is Through Mail
PDIC provides complementary decals and standees to banks. Request for decals and standees done through online
and method of delivery chosen is via Mail.
24
Office or Division: Insurance Department /Procurement and Property Department /Treasury Department
1. Order Form PDIC Website: www.pdic.gov.ph
2.1 New Banks
2.1.1 Certificate of Authority to Operate issued by BSP (1 scanned copy) BSP
2.2 Existing Banks

2.2.1 Documentation showing BSP’s approval for opening of new branch (1 BSP
scanned copy)
2.2.2 Photo/picture of worn out decals and standees if replacement is due to Requesting Bank
wear and tear (1 scanned copy)
2.2.3 Other documents as deemed appropriate by PDIC depending on the Requesting Bank
reason for the request,e.g. documentation/notices of transfer if replacement is
due to relocation of existing bank/branch (1 photocopy/scanned copy)
Requesting Bank
3. Payment of mailing cost of decals/standees
4. Proof of payment
4.1 Copy of the electronic payment instruction message via Society for Requesting Bank
Worldwide Interbank Financial Telecommunication (SWIFT) for payment via
RTGS (1 photocopy/scanned copy); or
4.2 Copy of Paying Bank Receipt (PBR) for payment via Online Collection Requesting Bank
Facility of the LBP (1 original copy)
25
1. Accomplish the Order 1.1 Acknowledge receipt of Please see 15 minutes Auto reply from
Form (downloadable from Order Form and inform Matrix on the www.pdic.gov.ph
PDIC website bank of the requirements/ Packaging and
www.pdic.gov.ph) and supporting documents. Mailing Cost of
submit through the Decals and
Internet Standees
below this
service table.
2. Email copy of the 2.1 Process the request and None 1 hour and 15 Accounts
supporting document/s to: validate number of decals minutes Management Analyst
insd@pdic.gov.ph and standees requested. II
2.2 Review and approve the None 15 minutes Department Manager

validation report and the Insurance Department
computed amount of
mailing cost.
None 2.3 Inform bank the amount *Please see 30 minutes Accounts
of mailing cost of decals/ Matrix on the Management Analyst
standees to be paid Packaging and II
through the chosen mode Mailing Cost of Insurance Department
of payment. Decals and
Standees
below this
service table.
3. Deposit payment: None None
26
3.a Payment through RTGS 30 minutes Paying Bank
Payment via RTGS shall be

made to the Land Bank of the
Philippines (LBP), for credit
to the Philippine Deposit
Insurance Corporation
(PDIC) Account No. 1782-
1000-56 with LBP Pasong
Tamo Branch. Indicate
clearly the following in the
SWIFT payment instruction:
i. Name of the bank;
ii. Amount paid; and
iii. SWIFT message showing
the purpose of the
remittance as follows:
“Payment for mailing of
PDIC decals and
standees.”
3.b Payment through Land * Per LBP

Bank online collection facility. Citizens
Charter: Branch
Download the Paying Bank Banking
Receipt (PBR) from the PDIC Services –
website. Indicate the External
following: Services:
i. Name of the bank; Acceptance of
ii. Paying Bank’s Reference Online
Number; Collection
27
iii. Amount; Payments - 30
iv. PDIC Clearing Account minutes
No. 1782-2220-97; and
v. Payment instruction in the
PBR: “Payment for mailing of
PDIC decals and standees.”
4. Email copy of the SWIFT 4.1 Acknowledge receipt of None 5 minutes Auto reply from
instruction or validated proof of payment of insd@pdic.gov.ph
PBR to: mailing cost.
treasury@pdic.gov.ph
cc: insd@pdic.gov.ph
None 4.2 Send copy of the SWIFT None 15 minutes Accounts
instruction or PBR to TD Management Analyst
for issuance of OR. II
None 4.3 Verify documents None 1 working day Cashier,

submitted by banks Treasury Department
through ID against
payment documents from
LBP (e.g. snaphot) and
issue OR.
None 5.1 Advice PPD to release the None 15 minutes Department Manager
decals and standees to Insurance Department
banks.
None 6.1 Forward the verified Order None 15 minutes Accounts
Form together with the OR Management Analyst
to PPD. II
28
None 7.1 Receive ID’s validation None 4 hours Records Officer III;
report / advice and Department Manager
prepare / pack decals / Procurement and
standees. Property Department
5. Receive decals/standees 8.1 Transmit packed None 4 hours Administrative

decals/standees with the Assistant
Official Receipt to Procurement and
Philippine Post Office. Property Department
TOTAL: None 2 WD 3 hrs

40 mins
Matrix on the Packaging and Mailing Cost of Decals and Standees
Via Philpost Domestic Express Mail Service (DEMS)
Prices may change without prior notice. PDIC shall not be responsible for any losses in transit.
VISAYAS INCLUDING
BATANES,
STANDEES DECALS WEIGHT METRO
LUZON MINDORO, MINDANAO
(PIECE) (PIECE) (GRAMS) MANILA
MARINDUQUE AND
PALAWAN
0-40 569.4 P 155.00 P 175.00 P 180.00 P 185.00
0-1
41-100 925.3 155.00 175.00 180.00 185.00
0-20 953.1 155.00 175.00 180.00 185.00
2-5
21-50 1,068.90 170.00 195.00 215.00 220.00
6-10 0-45 1,855.80 200.00 225.00 245.00 250.00
11-15 0-20 2,447 210.00 250.00 255.00 255.00
Inclusive of P35.00 packaging cost
29
Claims Settlement
External Services
30
6. Settlement of Claims for Deposit Insurance through all modes of Claims Settlement Operations
This service covers the filing3, processing and settlement of deposit insurance claims4.
Office or Division: Claims Group/Treasury Group/Receivership and Bank Management Group and
Loans Management Group
Classification: Highly-Technical
Type of Transaction: G2B (Government to Business); G2G (Government to Government); G2C
(Government to Client)
Who may Avail: Depositors of closed banks
CHECKLIST OF REQUIREMENTS5 WHERE TO SECURE
1. Basic Requirements for the processing of claims:
1.1 Accomplished Claim form [if filed in person] (1 original) To be generated from the Claim System
and administered by the Claim
Examiner at PDIC Public Assistance
Center, Claims Receiving Counter, or
payout site.
Accomplished Notarized Claim Form [if filed through mail or email] Form available at PDIC website
(1 original or clear and legible scanned or photocopy or photo image) www.pdic.gov.ph or PDIC Public
Assistance Center, Claims Receiving
Counter, or payout site.
3 Depositors not eligible for early payment and who are required to file claims: a) With valid deposit accounts with balances above ₱100,000.00; or b) Have
outstanding obligations with the closed bank either as borrower, co-maker or spouse of borrower or guarantors of bank borrowers; or Have incomplete mailing
address found in the bank records and/or have not updated their addresses with the bank; and/or d) registered/unregistered entities; and/or legal heirs of
deceased depositor
4 Schedule of the claims settlement operations will be announced through publication in newspaper of general or local circulation, notices to be posted in the
bank premises and other public places as well as through the PDIC website.
5 Not applicable for deposit account eligible for early payment.
31
1.2 Authentic evidence of deposit Depositor

For depositor with single account - (1 original or clear and legible
scanned or photocopy or photo image)
For co-depositor for joint accounts – (1 original or clear and legible

scanned or photocopy for each co-depositor for joint accounts)
Affidavit of Loss, if evidence of deposit is lost (1 original) Form available at PDIC Public
Affidavit of Loss [if submitted in person] (1 original), to be Counter, or payout site.
administered by the Claim Examiner in PDIC
Affidavit of Loss [if submitted through mail/email] (1 original or clear

and legible scanned or photocopy or photo image)
1.3 Valid photo bearing Identification Documents (ID) with clear signature DFA, LTO, PRC, NBI, Post Office,
(1 original or clear and legible scanned or photocopy or photo Comelec, GSIS, SSS, OWWA, NCWDP,
image). NCDA, DSWD, IBP, PhilHealth, BIR,
• Depositor Identification (PhilID), Company, School,
• Claimant or authorized representative Alumni, Cooperatives, Barangay, LGU,
Association.
32
2. Additional Requirements for the processing of claims based on
Conditions/Situations
2.1 Depositor is of Legal Age
2.1.1 Claimant is the depositor
• Basic Requirements (refer to item 1 above)
2.1.2 Claimant is not the depositor but the signatory in bank
record [Agent in “By” or “ITF” Account]

2.1.3 Claimant is not the depositor and not signatory per bank
records
• Basic Requirements (Refer to Item 1 above)
• Special Power of Attorney (SPA) (1 original or clear Form available at PDIC website
and legible scanned or photocopy or photo image) www.pdic.gov.ph or PDIC Public
2.2 Minor Depositor (below 18 years old)

2.2.1 Claimant is the Parent
• Basic Requirements (refer to item 1 above) except
valid ID of minor depositor
• Birth Certificate of minor depositor PSA, Office of the Local Civil Registrar
(1 original or clear and legible scanned or photocopy
or photo image)
33
2.2.2 Claimant is not the Parent but the signatory per bank
records (Agent in “By” or “ITF” account)
or photo image)
2.2.3 Claimant is not the Parent and not the signatory per bank
records
or photo image)
• Court Order, if minor depositor is represented by a Issuing Court
Judicial Guardian (1 original or clear and legible
scanned or photocopy or photo image) and
• Undertaking by Judicial Guardian, (1 original or clear Form available at PDIC Public
and legible scanned or photocopy or photo image) Assistance Center, Claims Receiving
If no Court Order:
• Undertaking with SPA by Parent or Person Exercising Form available at PDIC Public
Substitute Parental Authority, (1 original or clear and Assistance Center, Claims Receiving
legible scanned or photocopy or photo image) Counter, or payout site.
34
2.3 Incapacitated Depositor (Depositor with physical disability and is
unable to sign or signature differs from bank records and/or ID
presented
2.3.1 Claimant is the depositor
• Affidavit of Ownership with provision indicating nature Form available at PDIC Public
and extent of physical disability (1 original or clear and Assistance Center, Claims Receiving
legible scanned or photocopy or photo image) Counter, or payout site.
2.3.2 Claimant is not the depositor
• Medical Certificate stating the nature and extent of Attending Physician

physical disability (1 original or clear and legible
scanned or photocopy or photo image) or
• Barangay Certification (1 original or clear and legible Form available at PDIC Public
scanned or photocopy or photo image) stating the Assistance Center, Claims Receiving
nature and extent of physical disability, duly signed Counter, or payout site.
by the Barangay Captain
• SPA with thumbmark or latest signature of the Form available at PDIC website
depositor (1 original or clear and legible www.pdic.gov.ph or PDIC Public
scanned or photocopy or photo image) Assistance Center, Claims Receiving
35
2.4 Mentally Challenged Depositor
2.4.1 Claimant is the Parent or Spouse
valid ID of the mentally challenged depositor
• Birth Certificate (if parent) or Marriage Certificate (if PSA, Office of the Local Civil Registrar
spouse) of depositor
or photo image)
• Medical Certificate certifying the nature and extent Attending Physician
of mental incapacity (1 original or clear and legible
2.4.2 Claimant is the Court appointed guardian

• Birth Certificate of depositor PSA, Office of the Local Civil Registrar
or photo image)
• Court order or Appointment of Administrator/ Issuing Court
Executor or Judicial Guardian (1 original or clear and
legible scanned or photocopy or photo image)
2.4.3 Claimant is the Depositor’s Representative (If no court

order/appointed Administrator or Executor or Guardian)
36
• Medical Certificate certifying the nature and extent
of the mental incapacity (1 original or clear and Attending Physician or Psychiatrist
• Undertaking to be executed by the parent or spouse Form available at PDIC Public
or by persons: Assistance Center, Claims Receiving
- who have custody of the depositor and who Counter, or payout site.
exercise authority over the affairs of the
depositor or
- who would be considered compulsory heirs of
the estate or
- would succeed to the estate
2.5 Deceased Depositor

2.5.1 Depositor who died prior to January 1, 2018 with insured
deposit of P20,000.00 and below

valid ID of the deceased depositor
• Death Certificate (1 original or clear and legible PSA, Office of the Local Civil
scanned or photocopy or photo image) Registrar
• Certificate Authorizing Registration [CAR] which

includes deposit account/s of the depositor (1 original BIR
or clear and legible scanned or photocopy or photo
image) OR
37
BIR Authorization to withdraw the deposit OR BIR
Estate Tax Clearance and Marriage or Birth BIR
Certificate of the specific heir/s (1 original or clear and
• Affidavit of Self Adjudication [If claimant is the only

heir] (1 original or clear and legible scanned or Heir of the Deceased Depositor
photocopy or photo image) OR
Extra Judicial Partition of the Estate (EJPE) of the

deceased depositor with PDIC authority to issue Heir of the Deceased Depositor
cheque for the insured deposit payable to specific
heir/s (1 original or clear and legible scanned or
Court Order on the appointment of Administrator/

Executor of Estate of the deceased depositor (1 Heir of the Deceased Depositor
original or clear and legible scanned or photocopy or
photo image)
• If PDIC authority to issue cheque is not included in

the EJPE, submit Deed of Undertaking with SPA Heir of the Deceased Depositor
indicating the authority of PDIC to issue cheque to
specific heir/s (1 original copy or clear and legible
2.5.2 Depositor who died prior to January 1, 2018 with insured

deposit of above P20,000.00 and depositor who died on or
after January 1, 2018
38
valid ID of the deceased depositor
• Death Certificate (1 original or clear and legible PSA, Office of the Local Civil
scanned or photocopy or photo image) Registrar
• Certificate Authorizing Registration [CAR] which BIR

includes deposit account/s of the depositor (1 original
or clear and legible scanned or photocopy or photo
image) OR
Estate Tax Clearance and Marriage or Birth BIR

Certificate of the specific heir/s (1 original or clear and
• Affidavit of Self Adjudication [If claimant is the only Heir of the Deceased Depositor
heir] (1 original or clear and legible scanned or
Extra Judicial Partition of the Estate (EJPE) of the Heir of the Deceased Depositor
deceased depositor with PDIC authority to issue
cheque for the insured deposit payable to specific
heir/s (1 original or clear and legible scanned or
Court Order on the appointment of Administrator/ Heir of the Deceased Depositor

Executor of Estate of the deceased depositor (1
original or clear and legible scanned or photocopy or
photo image)
• If PDIC authority to issue cheque is not included in Heir of the Deceased Depositor
the EJPE, submit Deed of Undertaking with SPA
39
indicating the authority of PDIC to issue cheque to
specific heir/s (1 original copy or clear and legible
2.6 Corporation/Registered Association
2.6.1 Claimant is the signatory per bank records

2.6.2 Claimant is not the signatory or signature does not tally
with bank records or no signature cards
• Notarized Secretary's Certificate of Adoption of Form available at PDIC Public
Board Resolution authorizing person or Assistance Center, Claims Receiving
representative to sign documents, to file claim, and Counter, or payout site.
receive payment of insured deposits (1 original or
clear and legible scanned or photocopy or photo
image)
2.7 General Partnership
2.7.2 Claimant is not the signatory or signature does not tally
with bank records or no signature cards
40
• Notarized Partner's Resolution indicating the person Form available at PDIC Public
authorized to sign documents and to file claim for Assistance Center, Claims Receiving
insured deposits (1 original or clear and legible Counter, or payout site.
2.8 Single Proprietorship
2.8.1 Claimant is the Owner/Proprietor
• DTI registration (1 original or clear and legible Depositor/business owner’s copy or DTI
Depositor/Proprietor or LGU
• Mayor’s Permit to Operate (1 original or clear and
2.8.2 Claimant is not the owner but the signatory and the agent
in By or ITF account
• DTI registration (1 original or clear and legible Depositor/business owner’s copy or DTI
• Mayor's Permit to Operate (1 original or clear and Depositor/business owner’s copy or
legible scanned or photocopy or photo image) Local Government Unit
2.8.3 Claimant is not the owner and not the signatory per bank
records or no signature card
• DTI Registration (1 original or clear and legible Depositor/business owner’s copy or DTI
41
• Mayor's Permit to Operate (1 original or clear and Depositor/business owner’s copy or
legible scanned or photocopy or photo image) Local Government Unit
• SPA executed by the owner of the Form available at PDIC Public

account (1 original or clear and legible scanned or Assistance Center, Claims Receiving
photocopy or photo image) Counter, or payout site.
2.9 Special Fund/ Unregistered Sole Proprietorship

2.9.1 Claimant is the signatory of the account
• Affidavit of Ownership with Circumstances executed Form available at PDIC Public

by the owner/signatory of the account (1 original or Assistance Center, Claims Receiving
clear and legible scanned or photocopy or photo Counter, or payout site.
image)
2.9.2 Claimant has no specimen signature or no signature card

by the owner/signatory of the account Assistance Center, Claims Receiving
[should indicate reason on the absence of signature Counter, or payout site.
card and personal information as to the owner of the
account] (1 original or clear and legible scanned or
photocopy or photo image)
42
2.9.3 Claimant is not the signatory per bank records
by the owner/signatory of the account (1 original or Assistance Center, Claims Receiving
clear and legible scanned or photocopy or photo Counter, or payout site.
image)
• SPA executed by the owner/ signatory of the Form available at PDIC website
account (1 original or clear and legible scanned or www.pdic.gov.ph or PDIC Public
photocopy or photo image) Assistance Center, Claims Receiving
2.10 Unregistered Association (association or group not registered in any

government regulatory agency)
2.10.1 Claimant is the member of the Unregistered Association
• Notarized Certification of the bona fide members/ Form available at PDIC Public
officers authorizing the two (2) members/officers as Assistance Center, Claims Receiving
representatives to sign documents and receive Counter, or payout site.
payment of insured deposits attested by an officer or
government official who has direct supervision on
the Group/Association (1 original or clear and legible
2.11 Religious Entity/ Parish Congregation

43
2.11.2 Claimant is not the signatory per bank records or signature
does not tally with bank records or no signature cards
• Copy of appointment paper or authority from the Head of the Religious entity or
Head of the Parish or congregation (1 original or Congregation
clear and legible scanned or photocopy or photo
image)
• Affidavit for religious entity (1 original or Form available at PDIC Public

clear and legible scanned or photocopy or photo Assistance Center, Claims Receiving
image) Counter, or payout site.
2.12 Dissolved Corporation/Partnership/Association/Cooperative

• Order of Dissolution by the Court indicating person/s designated Issuing Court
to wind-up the affairs of the business entity (1 original or
clear and legible scanned or photocopy or photo image) or
• Certificate of Dissolution issued by SEC indicating person/s SEC
designated to wind-up the affairs of the Corporation (1 original or
clear and legible scanned or photocopy or photo image) or
• Certificate of Dissolution issued by Cooperative Development CDA

Authority (CDA) indicating person/s designated to wind-up the
affairs of the Cooperative (1 original or clear and legible scanned
or photocopy or photo image) or
44
• Undertaking with SPA authorizing representative/s to file claim, Form available at PDIC Public
sign documents and receive payment of insured deposits to be Assistance Center, Claims Receiving
executed by the former officers of the dissolved entity (1 original Counter, or payout site.
or clear and legible scanned or photocopy or photo image)
2.13 Discrepancies in account name

• Notarized Affidavit of Disinterested Persons attesting to the Form available at PDIC Public
identity of the depositor (1 original or clear and legible scanned or Assistance Center, Claims Receiving
photocopy or photo image) or Administered claim form Counter, or payout site.
2.14 Accounts Tagged as Split Deposit

• Tracing of Relationship (1 original or clear and legible scanned or Form available at PDIC Public
photocopy or photo image) Assistance Center, Claims Receiving
• Birth Certificate or Marriage Certificate of depositor and transferor PSA, Office of the Local Civil Registrar
(1 original or clear and legible scanned or photocopy or photo
image)
2.15 Account subject of a Court Case
• Depositor to secure Certification from Clerk of Court on the status Issuing Court
of the case (1 original or clear and legible scanned or photocopy
or photo image)
45
If depositor opts to withdraw the case:
• Affidavit of Desistance, which should pass through the Clerk of Issuing Court
Court (1 original or clear and legible scanned or photocopy or
photo image)
• Clearance from PDIC Legal Affairs Sector PDIC Legal Affairs Sector, 9th floor
(1 original)
2.16 Escheat Accounts

• Depositor to secure waiver from the National Treasurer releasing Bureau of Treasury
the government's right over the deposit (1 original or clear and
2.17 Government Sequestration
• Clearance on sequestration of accounts (1 original or clear and Issuing Court

2.18 Money Laundering

• Clearance on Anti-Money Laundering (1 original or clear and Anti-Money Laundering Council
Note: All affidavits/forms executed abroad should be apostilled by the Competent Authority of the Apostille
Competent Authority of the Apostille country or may be notarized country or the Philippine Embassy or
by the Philippine Embassy or consulate in a foreign country. Consulate of place where
46
claimant/depositor/interested party is
residing.
3. Documentary Requirements for the Validation of Deposit Accounts

3.1 Notarized Statements of Depositor on his/her Deposit Account
• Affidavit of Denial (1 original) Sample format to be provided by
Presettlement Examination Department
(PED) to the depositor who should
execute the Affidavit and have it
notarized
• Affidavit of Ownership with Circumstances (1 original) Sample format to be provided by PED to

the depositor who should execute the
Affidavit and have it notarized
• Request for Reconsideration on Denied Claim for deposit insurance Form available at PDIC website
(1 original) www.pdic.gov.ph or PDIC Public
Counter, or payout site
To be executed by the depositor;

accomplished form to be notarized by a
Notary Public
47
3.2 Any of the following documents relevant to the funding and/or
ownership of deposit account subject of claim
• Articles of Cooperation (1 certified true copy) Cooperative Development Authority
• Articles of Incorporation (1 certified true copy) Securities and Exchange Commission
• Audited Financial Statements with supporting schedules such as Corporation or business entity which
Due from Banks and Other Assets (1 certified true copy) owns or maintains the deposit account
• Billing Statement (1 original copy) Supplier or Service Provider
• Bills Payable and Other Debt Instruments (1 certified true copy) Depositor
• Birth Certificate (1 certified true copy) Philippine Statistics Authority
or
Office of the Local Civil Registrar
• Board Resolution/Secretary's Certificate (1 certified true copy) Corporate Secretary of the source
Corporate account
• Business Permit (1 certified true copy) Municipality or City where the business
is located/DTI
• Cash/Cheque Voucher (1 certified true copy) as proof of release of Accounting or Finance Department of
funds the Corporation of previous or current
employment
48
• Certificate Authorizing Registration BIR Form No. 2313-R (1 BIR
certified true copy)
• Certificate of Registration by SEC (1 certified true copy) Securities and Exchange Commission
or Corporation’s Board Secretary
• Certification on Negotiated Personal, Manager and/or Corporate Depository Bank where the cheque was
Cheque, whichever is applicable (1 original copy) drawn
• Chattel Mortgage (1 certified true copy) Depositor
• Company Identification Document (1 certified true copy) Employer who funded the
deposits/Depositor
• Contract of Pledge (1 certified true copy) Depositor

• Contract to Sell (1 certified true copy) Depositor or other contracting parties
Accomplished form to be notarized by a
Notary Public
• Contract with Suppliers (1 certified true copy) Depositor or Supplier
• Death Certificate (1 certified true copy) Philippine Statistics Authority

or
• Deed of Absolute Sale (1 certified true copy) Depositor or other contracting parties
Notary Public
49
• Deed of Assignment (1 certified true copy) Depositor or other contracting parties
Notary Public
• Deed of Donation (1 certified true copy) Depositor or other contracting parties

Notary Public
• Deed of Judicial or Extrajudicial Settlement of Estate (1 original or 1 Heirs or Estate Administrator

• Delivery Receipt (1 certified true copy) Supplier
• Deposit Agreement (1 certified true copy) Depositor
• Deposit slip issued by the depository bank of the closed bank for Depositor or Closed Bank's Depository
direct deposit (1 certified true copy or duplicate copy) Bank
• Employment Contract of Depositor/Certificate of Employment Employer who funded the deposits
(1 certified true copy)
• Evidence of deposit of the source deposit account (1 original copy Depositor; or Depositor of source
or 1 certified true copy) deposit account, as applicable
• Foreign Money Transfer Receipt (1 certified true copy) Depositor
• Fund Transfer Confirmation for online/mobile banking (1 certified Depositor

true copy)
50
• Last Will and Testament duly probated (1 certified true copy) Depositor
• LTO Certificate of Registration (1 certified true copy) Depositor (client’s copy)
• LTO Official Receipts (1 certified true copy) Depositor (client’s copy)
• Machine validated copy of BIR Tax Payment slip (1 certified true Depositor (client’s copy)
copy)
• Marriage Contract (1 certified true copy) Philippine Statistics Authority;

or
• Microfilm copy of the negotiated cheque (1 original copy or 1 Drawee bank

• Official receipt issued by the closed bank for transaction inside the Depositor (client’s copy)
closed bank premises (1 certified true copy or duplicate copy)
• Order/Resolution of Court or Government agency (1 certified true Issuing Court; or

copy) Government agency/ies such as BIR,
AMLC
• Passport or Seafarer's Identification and Record Book of the DFA or MARINA

Depositor (1 certified true copy)
51
• Plantilla of Organization (1 certified true copy) Corporation or Organization where the
depositor is an employee
• Promissory Notes or Loan Agreements (1 certified true copy) Depositor (client’s copy) or from any
parties to the contract
• Proof of whereabouts such as but not limited to Certificate of Depositor or Seminar/Training Provider,
Attendance/Appearance, Attendance Sheets, Manifesto (1 certified Coast Guard
true copy)
• Provident Fund Schedule of Contribution (1 certified true copy) Corporation or Organization managing
provident fund benefits
• Provisional/Acknowledgement Receipt for deposits solicited outside Depositor
the closed bank premises (1 original copy or 1 certified true copy)
• Release and Cancellation of Chattel Mortgage (1 certified true Registry of Deeds

copy)
• Retirement Plan duly approved by the BIR (1 certified true copy) Corporation which provided retirement
benefits or BIR
• Sales Invoice (1 certified true copy) Depositor (client’s copy)
• Statement under oath by the former closed bank officer/employee Depositor and Bank officer/employee
stating that they personally received the funds from the depositor/s,
in case deposit slip is not validated. (1 original)
52
• Statement/s of Deposit Account where the fund for the placement Depository Bank/s of the Depositor
was withdrawn (1 certified true copy) where the fund for placement was
withdrawn.
• Stocks Certificate (1 certified true copy) Depositor
• Tax Declaration (1 certified true copy) Assessor's Office of Local Government

Unit
• Telegraphic Transfer (1 certified true copy) Depositor
• Three (3) Government issued Identification Documents of the COMELEC, BIR, Post Office, SSS, Pag-
Depositor with evident signature and issued within 2-year period ibig, GSIS, DSWD or any applicable
from each document (1 certified true copy) for signature verification government agency
• Transfer Certificate of Title (1 certified true copy) Registry of Deeds of the City or
Municipality where the property is
located
• Trust Agreement (1 certified true copy) Depositor

• Validated deposit slip issued by the closed bank for transaction Depositor
inside the closed bank premises (1 certified true or duplicate copy)
.
• Validated Fund Transfer Form/Slip (1 certified true copy) Depositor
• New documents specified in the Affidavit executed by the depositor

or necessary to support his/her statements in said Affidavit not yet
submitted to PDIC (original copy or 1 certified true copy)
53
Depositor or concerned
individual/private entities or government
units/agencies/instrumentalities
4. Documentary Requirements for the Receipt of Insurance Payment through

Cheque and/or Other Modes of Claims Payment
a. Cash/Cheque Over-the-Counter Payment at PAC
• Original valid ID (1 ID to be presented) DFA, LTO, PRC, NBI, Post Office,

Association.
b. Other payment options via Land Bank of the Philippines (LBP):
4.2.1 Land Bank Cash-over-the-counter

4.2.2 Land Bank Manager’s Cheque
4.2.3 Credit Memorandum or Credit to Account maintained with
LBP
4.2.4 Real Time Gross Settlement
• Original valid ID (1 ID to be presented) DFA, LTO, PRC, NBI, Post Office,

54
Association.
• Letter requesting to be paid either of the above payment options Depositor

with LBP (1 signed letter by depositor)
• Payment Notice and Acknowledgement Receipt to be presented PDIC – CSD to send to depositor via
by the depositor to LBP Branch indicated in the Payment Notice PPC DEMS/Courier from claims filed
(1 original copy) through mail
• Photocopy of passbook or evidence of deposit to where credit of Depositor
payment shall be made (1 copy)
4.3 Outgoing Telegraphic Transfer (OTT)
• Letter requesting to be paid of insurance claim through LBP OTT Soft copy may be secured from the
(1 original copy) designated Claims Payment Agent,
Claims Settlement Department, 4th
• SPA (authenticated by Philippine Consulate) designating the LBP
Floor, SSS Building, Ayala Avenue
to execute the transfer of funds to his bank account maintained
corner V. A. Rufino Street, Makati City
abroad (1 original copy)
Or may be sent via email to:
pad@pdic.gov.ph
• Photocopy of valid ID (also authenticated together with the SPA) DFA, LTO, PRC, NBI, Post Office,
Association.
• Original LBP Cheque to be returned to PDIC (if claim was Depositor
previously paid via LBP Cheque)
55
4.4 Land Bank Cash Card
• Original valid ID presented during filing of claim DFA, LTO, PRC, NBI, Post Office,
Association.
• Personal appearance of depositor to comply with Know Your Depositor
Client (KYC) procedures
• Accomplished Cash Card Enrolment Form Claims Payment Agent at Public
Assistance Center, 3rd Floor, SSS
Building, Ayala Avenue corner V. A.
4.5 For Dollar Insured Deposit Claims Rufino Street, Makati City
• Letter requesting for the Foreign Currency Deposit Unit (FCDU) Claims Payment Agent at Public
deposit to be paid in Peso Assistance Center, 3rd Floor, SSS
Building, Ayala Avenue corner V. A.
Rufino Street, 1226 Makati City
5. Personal appearance or interview of depositor for clarification, as
applicable.
56
Filing of Claims Receiving, Evaluating and
Processing of Claims
1. Submit the documentary 1.1 Receive and review the None 2 working days Assisting Claim
requirements for processing of genuineness and Examiner Claims
completeness of documents Processing
claims via: Department
submitted.
(CPD)
a. Personal filing at
a.1 Payout site during Field
Operations Claims
Settlement; or
a.2 Public Assistance

Center, PDIC Ayala
Office
3rd Floor SSS Building
6782 Ayala Avenue
corner V.A. Rufino
Street, Makati City; or
b. Mail at
Public Assistance Department
PDIC Chino Building Office
Makati City 1231
57
or
PDIC Ayala Office,

SSS Building, 6782 Ayala
Avenue corner
V. A. Rufino Street
Makati City 1226
c. Email at
pad@pdic.gov.ph
None 1.2 Evaluate claims for validated None 2 working days Assisting Claim
deposit accounts based on Examiner
original or clear and legible CPD
scanned or photocopy or
photo image of evidence of
deposit and identification
documents (ID) submitted by
the depositor vis-à-vis bank
records such as, but not
limited to, signature cards,
client information form and/or
subsidiary ledgers, or any
electronic storage of
depositor’s information, e.g.,
Customer ID Reference, in
case of Core Banking
System.
58
None 1.3 Process claims through the None Assisting Claim
ICS based on approved Examiner
guidelines and work CPD
instructions. Update
information, as necessary.
None 1.4 Approval and Disposition of None 1 working day Claim Examiner
Claims CPD
1.4.1 Approve valid claims6

1.4.2 Forward to Claims
Payment Agent or Claims
Settlement Department
for claims approved
payment, or
2. Receive notice of payment, or 2.1 Notify depositor and/or None Claim Examiner
denial or deficiency or status of claimant of the status of CPD
claim at: claim by issuing/ sending
letter notice, viz:
a. Payout site during Field
Operations Claims Settlement; a. Deficiency in documents
submitted and/or deadline
b. Public Assistance Center, for submission (Proceed
PDIC Ayala Office, 3rd Floor, to Item 6.1 for the
SSS Building, 6782 Ayala succeeding steps); or
Avenue corner V.A. Rufino St.,
Makati City 1226; or
6
Valid claims refer to claims for deposit accounts examined to be legitimate and eligible for deposit insurance.
59
c. Address through Registered b. Denial of claim, reason
Mail/email thereof and the
procedures to seek
reconsideration pursuant
to PDIC Regulatory
Issuance No. 2011-017 or
c. Referral to PDIC Loans

Management Group
(LMG) and/or
Receivership and Bank
Management Group
(RBMG) for the issuance
of Statement of Account,
Clearance and/or
Certification (Proceed to
Item 6.2 for the
succeeding steps); or
d. Referral to PDIC
Presettlement
Examination Department
(PED) for validation of
deposit account/s
(Proceed to Item 6.3 for
the succeeding steps).
7
Resolution of denied claim subject of RFR shall be in accordance with PDIC Regulatory Issuance No. 2011-03 – Rules Governing Requests for
Reconsideration of Denied Deposit Insurance Claims
60
Payment of Claims8
3. Receive Insurance Payment 3.1 Prepare and release None 7 working days Claims Payment
by: payment9 : Agent
Claims Settlement
a. Presenting original valid ID; 3.1.1 Cash for claims Department
(CSD)
and amounting to ₱10,000
b. Signing in the and below
Acknowledgement Receipt
portion of the Payment
Advice. 3.1.2 Cheque for claims above
₱10,000
Proceed to Item 6.4 for the
steps if depositor opts for
other payment options.
TOTAL: None
12 working
days
*This service is covered by Section 19 of RA 3591, as amended or the PDIC Charter which provides for a 6-month
period10 within which the PDIC shall make determination whether a claim is entitled to deposit insurance.
8 Does not include deposit accounts without requisite filing of claim and eligible for outright payment.
9 Cheque payment regardless of amount shall be issued to business entities, organizations, associations and to the authorized representatives/attorney-in-fact,
unless an authority to receive payment in cash is expressly stated in the notarized resolution or Special Power of Attorney.
10 Reckoning date for the 6-month period is the date of filing of claim.
61
6.1 Processing/Reprocessing of document-deficient claims with subsequent submission of required compliance
documents

Steps after client received Evaluation of compliance
notice of deficiency. documents and processing of
claims
1. Submit required compliance 1.1 Receive the newly submitted None 2 working days Assisting Claim
document/s through: compliance documents in Examiner CPD
the ICS and retrieve the
a. Personal submission at subject claims from the
claims inventory.
Operations Claims
Settlement; or
a.2 Public Assistance Center,

PDIC Ayala Office
3rd Floor SSS Building 6782
Ayala Avenue corner V.A.
Rufino Street, Makati City;
or
b. Mail at
PDIC Chino Bldg. Office
Makati City 1231
or
62
PDIC Ayala Office
SSS Building
6782 Ayala Avenue corner
V. A. Rufino Street
Makati City 1226
c. Email at pad@pdic.gov.ph
None 1.2 Review/evaluate None 2 working days Assisting Claim

completeness, accuracy and Examiner
genuineness, as applicable, CPD
of the additional compliance
documents submitted.
None 1.3 Reprocess claims through None Assisting Claim

the ICS based on approved Examiner
guidelines and work CPD
None 1.4 Approve valid claims and None 1 working day Claim Examiner
forward to Claims Payment CPD
Agent for payment.
63
Payment of Claims11
2. Receive Insurance Payment 2.1. Prepare and release None 7 working days Claims Payment
Claims Settlement
✓ Presenting original valid a. Cash for claims amounting to Department
ID; and ₱10,000 and below
✓ Signing in the
Acknowledgement
Receipt portion of the b. Cheque for claims above
Payment Advice. ₱10,000
Proceed to 6.4 if
depositor opts for other
payment options.
TOTAL: None
12 working
days
12 Cheque payment regardless of amount shall be issued to business entities, organizations, associations and to the authorized representatives/attorney-in-
fact, unless an authority to receive payment in cash is expressly stated in the notarized resolution or Special Power of Attorney.
64
6.2 Processing and settlement of claims of depositors with outstanding money or property accountability with the
bank based on bank records14

1. Receive the letter-notice at 2.1 Notify the depositor and/or None 3 working days Claim Examiner
claimant of the requirement CPD
a. Payout site during Field for the issuance of
Operations Claims Statement of Account
Settlement; or (SOA), Certification or
Clearance, as applicable,
b. Public Assistance Center by the PDIC Loans and/or
PDIC Ayala Office Receivership and Bank
3rd Floor SSS Building Management Groups.
V.A. Rufino Street
Makati City; or
c. Address through Registered

Mail/email
Referral to Loans Management
Group (LMG) and/or
Management Group (RBMG)
None 2.2 Prepare and transmit None Assisting Claim
memo -request for SOA/ Examiner/ Claim
Clearance/ Certification Examiner
either to LMG or to RBMG, CPD
14
This covers depositors with obligations such as borrowers, co-makers, spouse of borrowers, with bank’s accounts receivable or with accounts subject of
hold-out.
65
as applicable. Update ICS
accordingly on the details
of referrals.
Review/evaluation of money
and/or property accountability
of the depositor by LMG
and/or RBMG
2. Request Statement of 2.1 Identify and gather/retrieve None 25 Deputy Receiver
Account, Certification or the necessary bank records working days LMG or RBMG
Clearance from either PDIC to be used as basis for
Loans and/or Receivership review/ evaluation.
Groups, as applicable.
a. Personal submission at
Operations Claims
Settlement; or
a.2 Public Assistance Center

PDIC Ayala Office
V.A. Rufino Street
Makati City; or
b. Mail at
PDIC Chino Bldg. Office,
Makati City 1231
66
Or
PDIC Ayala Office,

SSS Building
V. A. Rufino Street
Makati City 1226
None 2.2 Determine and establish None 25 Deputy Receiver

the outstanding money working days LMG or RBMG
and/or property
accountability of the
depositor with the bank.
For any noted discrepancy,

reconcile data and account
for any discrepancy.
3. Receive copy of SOA, 3.1 Issue SOA, Clearance or None 5 Deputy Receiver
Clearance or Certification, if Certification, to the working days LMG or RBMG
applicable. depositor and/or transmit
to Claims Processing
a. Payout site during Field Department.
Operations Claims
Settlement; or
b. Public Assistance Center
67
PDIC Ayala Office
V.A. Rufino Street
Makati City; or
c. Address through
Registered Mail/email
Reprocessing of the Claim
upon receipt of SOA,
Clearance and/or Certification,
as applicable, from LMG
and/or RBMG or depositor
4. Submit required compliance 4.1 Retrieve the subject claims None 2 working days Assisting Claims
document/s through from the claims inventory Examiner CPD
upon receipt of SOA,
a. Personal submission at Clearance or Certification
a.1 Payout site during Field from LMG and/or RBMG or
Operations Claims depositor.
Settlement; or
a.2 Public Assistance Center
PDIC Ayala Office
6782 Ayala Avenue
corner V.A. Rufino Street
Makati City; or
b. Mail at
68
PDIC Chino Bldg. Office
Makati City 1231
or
PDIC Ayala Office,

SSS Building
V. A. Rufino Street
Makati City 1226
None 4.2 Evaluate documents and None 2 working days Assisting Claims
process claims through the Examiner
ICS based on approved CPD
guidelines and work
None 4.3 Approve the settlement of None 1 working day Claims Examiner
valid claims, viz: CPD
a. Offset outstanding
obligations against
outstanding deposits in
the closed bank, and/or
69
b. Forward to Claims
Payment Agent for
payment
Payment of Claims15
Claims Settlement
a. Presenting original valid ID; a. Cash for claims amounting Department (CSD)
and to ₱10,000 and below
b. Signing in the
Acknowledgement Receipt b. Cheque for claims above
portion of the Payment ₱10,000
Advice.
Proceed to Item 6.4 if

payment options.
TOTAL: None
70 working
days
70
6.3 Processing and settlement of claims on deposit accounts subject of further examination/validation18

Referral of claims to PED None 3 working days Claim Examiner
1. Receive letter-notice at: 1.1 Notify the depositor and/or CPD
claimant of the status of the
a. Payout site during Field account, which is for further
Operations Claims validation/examination, and
Settlement; or the supporting documentary
b. Public Assistance Center, requirements, if any, for the
PDIC Ayala Office, 3rd Floor, resolution of the account.
SSS Bldg. 6782 Ayala
Avenue corner V.A. Rufino
St., Makati City; or
Mail/email
None 1.2 Prepare memo-referral None Assisting Claim
including the attachment of Examiner and
complete supporting Claim Examiner
documents submitted by the CPD
depositor upon filing of the
claim and transmit to PED.
18 Accounts for further examination/validation include, but is not limited to , accounts (i) with discrepancy in account name, number, or deposit balance between
the Register of Insured Deposits (RID) and evidence of deposits, (ii) for recomputation of insured amount due to outstanding cheques and other cash items,
inward clearing cheques or manager’s cheques; (iii) for determination of rightful owner of consolidated accounts presumed owned by one depositor or inverted
“In-Trust-For” account; (iv) accounts not included in the RID; and (v) other accounts for resolution by PED. Resolution of accounts for further
validation/examination of accounts also required retrieval of bank records and/or adjustments in the books of the closed bank. PED. Resolution of accounts for
further validation/examination of accounts also requires retrieval of bank records and/or adjustment/s in the books of the closed bank.
71
Validation of deposit/s and
related transactions
None 1.3 Determine the scope/extent None 3 working days Accounts Examiner
of validation. and Supervising
Officer
PED
None 1.4 Identify the bank records None 5 working days Accounts Examiner
which will be needed to and Supervising
further validate/corroborate Office
the details contained in PED
submitted documents of the
depositors and request
retrieval of bank records, as
necessary, from
Management Group.
None 1.5 Validate deposit account None 10 Accounts Examiner

based on approved working days and Supervising
guidelines and procedures. Office
PED
None 1.6 Prepare and submit results None 13 Accounts Examiner

of validation including working days and Supervising
recommended resolution/s Office
and request for the PED
reinstatement/ adjustment of
deposit liability, as
applicable, to the Deputy
Receiver.
72
RBMG’s retrieval of bank
records and evaluation of
PED’s recommended
reinstatement and/or
adjustment of the deposit
account
None 1.7 Gather/ retrieve and None 25 Deputy Receiver

evaluate the necessary bank working days RBMG
records in the validation of
accounts, Transmit to PED,
as necessary.
None 1.8 Upon receipt of PED’s None 5 working days Deputy Receiver
memo-recommendation, RBMG
evaluate the request for
reinstatement and/or
adjustment on the deposit
account.
None 1.9 Recommend resolution to, None 19 Deputy Receiver

the approving authority, after working days RBMG
an independent evaluation.
None 1.10 Approve the None 5 working days Approving

recommendation of the Authority RBMG/
Deputy Receiver on the Receivership and
reinstatement and/or any Liquidation Sector
adjustment on the deposit (RLS)
account.
73
None 1.11 Transmit to PED the duly None 1 working day Deputy Receiver
approved reinstatement RBMG
and/or adjustment or a
memo advisory on the non-
approval of the
recommended reinstatement
or adjustment on subject
deposit account.
Submission of the Special

Report of Validation and
Amended/Supplemental
Register of Insured Deposits
None 1.12 Prepare and submit the None 20 Accounts Examiner
Special Report of Validation working days and Supervising
(SRV) and related Officer
Amended or Supplemental PED
Register of Insured
Deposits (ARID/SRID), if
applicable.
None 1.13 Approve the SRV and None 2 working days Approving
ARID/SRID. Authority
Claims
Group/Deposit and
Deposit Insurance
Sector (DIS)
None 1.14 Provide CPD/ISD with a None 2 working days Accounts Examiner
copy of approved SRV and PED
ARID/SRID, update the
Claims System and inform
74
the depositor of the
resolution of claim.
Reprocessing of the claim on
the deposit account subject of
validation
None 1.15 Process claims through the None 4 working days Assisting Claim
ICS based on approved Examiner
guidelines and work and Claims
instructions. Update Examiner
CPD
2. Receive notice of payment or 2.1 Notify the depositor on the None 1 working day Assisting Claim
denial of claim, or offset of resolution of claim: Examiner
outstanding deposit against and Claims
outstanding obligation/s with a. Denial of claim; and/or Examiner
the closed bank: CPD
b. Offset of outstanding
a. Payout site during Field deposit against outstanding
Operations Claims Settlement; obligation/s with the closed
or bank; and/or
b. Public Assistance Center 2.2 Forward to Claims Payment

PDIC Ayala Office Agent for payment.
V.A. Rufino Street
Makati City; or

Mail/email.
75
Payment of Claims19
CSD
a. Presenting original valid ID; a. Cash for claims amounting
and to ₱10,000 and below
b. Signing in the
Acknowledgement Receipt
portion of the Payment b. Cheque for claims above
Advice. ₱10,000
Proceed to Process 6.4 if
payment options.
TOTAL: None
125 working
days
76
6.4 Settlement of claims through other payment options 22

1. Other Payment Options
Through Land Bank of
the Phils.
Claims Payment
1. Submit letter request to be 1.1 Evaluate the letter of the None 4 Hours
Agent- Claims
paid of the insured deposit depositor and determine Settlement
via the other payment completeness of Department
options through Land Bank information needed by (CSD)
of the Philippines (LBP). Land Bank to execute
payment or transfer of
• For Credit Memorandum funds to depositor’s
or Credit to account with account.
Land Bank, depositor to 1.2 Prepare Letter of Instruction None 4 Hours Claims Payment
indicate in the letter the to Land Bank - Pasong Agent-Claims
account name, Land Tamo Branch advising to Settlement
debit PDIC FAO HOCS Department
Bank Branch and
Account and release (CSD)
Account Number in the
letter and submit a payment to the depositor or
photocopy of evidence of credit depositor’s account
or execute transfer of funds
22 Accounts for further examination/validation include, but is not limited to , accounts (i) with discrepancy in account name, number, or deposit balance between
the Register of Insured Deposits (RID) and evidence of deposits, (ii) for recomputation of insured amount due to outstanding cheques and other cash items,
inward clearing cheques or manager’s cheques; (ii) for determination of rightful owner of consolidated accounts presumed owned by one depositor or inverted
“In-Trust-For” account; (iv) accounts not included in the RID; and (v) other accounts for resolution by PED. Resolution of accounts for further
validation/examination of accounts also required retrieval of bank records and/or adjustments in the books of the closed bank. PED. Resolution of accounts for
further validation/examination of accounts also requires retrieval of bank records and/or adjustment/s in the books of the closed bank.
77
deposit, as applicable to to the depositor’s other
where the proceeds will bank account.
be credited. 1.3 Initial/sign the Letter of None 4 Hours Assistant
Instruction to LBP – Department
• For Real Time Gross Pasong Tamo Branch. Manager II,
Settlement (RTGS) or Department
Manager III -
credit to account with
Claims Settlement
other local bank, Department and
depositor to indicate in Vice President -
the letter the name of the Treasury Group
Bank/Branch, Account 1.4 Transmit duly signed letter None 4 Hours Administrative
Name and Account 1advice to LBP – Pasong Services Officer
Number and submit a Tamo Branch. II/ Accounts
photocopy of evidence of Management
deposit, as applicable to Analyst, Claims
where the proceeds shall Settlement
be credited. Department
1.5 Prepare the Payment None 4 Hours Claims Payment
Notice to the depositor. Agent Claims
Settlement
Department
1.6 Initial/sign the Payment None 4 Hours Assistant
Notice. Department
Manager II,
Department
Manager III –
Claims Settlement
Department
1.7 Enclose the Payment None Claims Payment
Notice in a Mailing 10 minutes Agent/Administrati
Envelope and forward to ve Services
the Procurement and Officer II – Claims
Settlement
78
Property Department, for Department
mailing. (CSD)
1.8 Forward the mail to the None 1 working day Records Officer
Philippine Postal IV- Procurement
Corporation. and Property
Department
2. Present the Payment Notice 2.1 Release payment to the Refer to table 1 hour Land Bank -
with Acknowledgement depositor or credit below for the Pasong Tamo
Receipt to Land Bank depositor’s account bank fees and Branch or Land
Branch indicated in the maintained with LBP or charges70 Bank Designated
Notice and valid ID execute transfer of funds to Servicing Branch
presented during filing of depositor’s account
claim maintained with other local
bank.
Refer to table
4 working
below for the
TOTAL days, 1 Hour,
bank fees and
10 Minutes
charges
2. Payment of Claims of
Foreign Currency Deposit
Units (FCDU)
Claims Payment
Agent on field or
1. Submit Request for Foreign 1.1 Receive approved foreign None 1 hour
Claims Payment
Currency Deposit (FCD) to currency deposit claim from Agent at Public
be paid in Philippine Peso CPD Claims Examiner. Assistance Center
None 1.1.1 Advise the depositor/ None Claims Payment

Duly Authorized Agent on field or
Representative (DAR) Claims Payment
on the payment Agent at Public
options. Assistance Center
79
None 1.1.2 Prepare cash if None 1 hour Claims Payment
amount is P10,000.00 Agent on field or
and below; and cheque Claims Payment
if amount over Agent at Public
P10,000.00 and Assistance Center
release payment to the
depositor.
• Depositor opts to be paid 1.1.3 If depositor opts to Refer to Table 30 minutes Claims Payment
in Dollar Notes/Demand paid in Dollar Below for the Agent on field or
Draft/Credit Notes/Demand Bank Fees and Claims Payment
Memorandum Draft/Credit Charges70 Agent at Public
Assistance Center
Memorandum, advise
depositor of the bank
charges to be collected
by Land Bank.
None 1.1.4 Prepare in two (2) None 3 hours Claims Payment

copies the Payment Agent on field or
Notice and Claims Payment
Acknowledgement Agent at Public
Receipt, sign and have Assistance Center
the depositor
acknowledge receipt of
the copy of the PN.
2. Sign on the Payment Notice 2.1 Release depositor’s copy None 30 minutes Claims Payment
to acknowledge receipt of the of the Payment Notice. Agent on field or
copy of Payment Notice. Claims Payment
Agent at Public
Assistance Center
80
None 2.1.1 Scan copies of the None 1 hour Claims Payment
approved claims, Agent on field or
Identification Claims Payment
Document/s and Agent at Public
Payment Notice. Assistance Center
None 2.1.2 For claims processed None 30 minutes Claims Payment

and approved during Agent on field
Field Operations
Claims Settlement,
send to Claims
Settlement
Department through
email the scanned
copies of the
approved claim/s,
Identification
Document/s and
Payment Notice.
None 2.1.3 Receive scanned None 30 minutes Claims Payment

copies of approved Agent at Home
claim/s, Identification Office Claims
Document/s and Settlement
Payment Notice sent
through email from
Claims Payment
Agent on field.
None 2.1.4 Print the scanned None 30 minutes Claims Payment

copies of the approved Agent at Home
81
claim, Identification Office Claims
Document/s and Settlement
Payment Notice.
None 2.1.5 Coordinate with None 30 minutes Claims Payment

Treasury Department to Agent at Home
reserve the total Office Claims
amount of dollar Settlement
deposit claim for
funding.
None 2.1.6 Prepare Request for None 1 hour Claims Payment

Dollar Payout Funds Agent at Home
Form and forward to Office Claims
the authorized Settlement
signatories for
approval.
None 2.1.7 Initial/sign/approve the None 30 minutes Assistant

Request for Dollar Department
Payout Funds Form. Manager II,
Department
Manager III –
Claims Settlement
Department, Vice
President -
Treasury Group
and Senior Vice
President -
Deposit Insurance
Sector
82
None 2.1.8 Forward to Treasury None 30 minutes Administrative
Department photocopy Services Officer II
of the approved – Claims
Request for Dollar Settlement
Payout Funds for Department
advance information.
None 2.1.9 Prepare/sign the
following: None 2 hours and 30 Claims Payment
• Disbursement minutes Agent at Home
Voucher Office Claims
Settlement,
• Budget Utilization Assistant
Request Department
• Schedule of Expense Manager II –
Allocation for the bank Claims Settlement
charges for the cost of Department
Manager’s Cheque
None 2.1.10 Forward the approved None 30 minutes Administrative
Disbursement Voucher Services Officer II
and Budget Utilization - Claims
Request and approved Settlement
Department
Request for Dollar
Payout Funds and
Expense Allocation for
Bank Charges to the
Budget and
Disbursement
Department for
processing.
None 2.1.11 Receive and process None 2 working days Administrative
the Disbursement Services Officer
II, Senior
83
Voucher and Budget Accounts
Utilization Request and Management
forward to authorized Specialist/Supervi
approving authorities. sing Accounts
Management
Specialist/
Corporate
Executive Officer
II/ Assistant
Department
Manager II,
Department
Manager III –
Budget and
Disbursement
Department
None 2.1.12 Approve the None 30 minutes Vice President -
Disbursement Voucher. Treasury Group
None 2.1.13 Forward the approved None 40 minutes Administrative

Disbursement Services Officer
Voucher and Budget II, Claims
Utilization Request to Settlement
the Accounting Department
Department for
recording.
None 2.1.14 Receive the None 20 minutes Administratve
documents and record Services Officer
/ approve the II, Accounts
transactions in the Management
Accounting System Specialist,
Supervising
and forward to Accounts
Treasury Department.
84
Management
Specialist,
Corporate
Executive Officer
II, Department
Manager -
Accounting
Department
None 2.1.15 Purchase dollar and None 4 hours Senior Accounts

deposit the dollar Management
currency amount to Specialist,
the PDIC HOCS Treasury
FCDU Account Department
maintained with Land
Bank – Pasong Tamo
Branch.
None 2.1.16 Confirm with Treasury None 30 minutes Claims Payment
Department if dollar Agent at Home
fund is already Office Claims
available. Settlement
None 2.1.17 Prepare/sign/initial the None 3 hours Claims Payment

following: Agent at Home
• Letter of Instruction Office Claims
to debit PDIC HOCS Settlement
FCDU Account for
the payment of
approved dollar
claim.
• List of Claims
Approved for
85
Payment – Foreign
Currency Deposit
(LCAP-FCD).
None 2.1.18 Sign/approve the None 30 minutes Assistant
Letter of Instruction Department
and List of Claims Manager II,
Approved for Department
Manager III –
Payment-Foreign
Claims Settlement
Currency Deposit. Department and
Vice President -
Treasury Group
None 2.1.19 Transmit the Letter of None 4 hours Administrative

Instruction and List of Services Officer II
Claims Approved for – Claims
Payment – Foreign Settlement
Department
Currency Deposit to
(CSD)
Land Bank - Pasong
Tamo Branch.
None 2.1.20 Send to the None 1 working day Land Bank -
designated Land Bank Pasong Tamo
Servicing Branch the Branch
List of Claims
Approved for
Payment-Foreign
Currency Deposit for
provincial depositors.
None 2.1.21 Receive the List of None 4 hours Land Bank –
Claims Approved for Designated
Servicing Branch
86
Payment – Foreign from the
Currency Deposit Provincial areas
from Land Bank –
Pasong Tamo Branch.
3. Present the duly signed 3.1 Prepare dollar demand Refer to table 1 working day Land Bank -
original Payment Notice with draft/notes and release below for the Pasong Tamo
Acknowledgement Receipt payment to Metro Manila Bank Fees and Branch
and original ID presented depositors/claimants upon Charges70
during the filing of claim with presentation by the
PDIC depositors of the following:
a. Duly signed PN with

Acknowledgement
Receipt
b. Original copy of one (1)
valid ID of the
depositor/claimant
presented during the
filing of claim with PDIC
3.2 Release payment to Refer to Table 1 working day Land Bank

None depositor/claimant of Below for the Designated
provincial areas upon Bank Fees and Servicing Branch
presentation and validation Charges70 in the Provincial
Areas
of the following:
• Duly signed original

Payment Notice with
Acknowledgment
Receipt
87
• Original one (1) valid ID
of the
depositor/claimant
presented during the
filing of claim with
PDIC.
8
Working Days
TOTAL None
7 hours 30
minutes
3. Receipt of Payment of With previous payment made to
Claims through Outgoing depositor
Telegraphic Transfer23 1.1 Inform/Notify depositor to None 2 hours Claims Payment
submit the following Agent at Public
1. Claimant to submit: documents to Land Bank of Assistance Center
• letter request for the the Philippines - Pasong
replacement of cheque to Tamo Branch (LBP):
OTT • Duly notarized LBP’s
• Original Land Bank prescribed Special Power
Cheque to: of Attorney duly
The Department Manager authenticated by the
III, Claims Settlement Philippine Consul,
Department appointing Land Bank –
4th Floor, SSS Building, Pasong Tamo Branch as
Ayala Avenue corner V. A. Attorney-in- Fact (cost of
Rufino Street, 1226 Makati notarization and
City authentication to be
23 Bank fees and charges are deducted from the proceeds of deposit insurance payment by Land Bank.
88
shouldered by the
depositor);
• Photocopy of
authenticated valid
Identification Document/s
None 1.2 Request Land Bank – None 2 Hours Claims Payment

Pasong Tamo Branch for Agent, Claims
computation of estimated Settlement
bank charges for the Department
Outgoing Telegraphic (CSD)
Transfer.
None 1.3 Secure consent of depositor None 4 hours Claims Payment

to deduct charges from Agent, Claims
insured amount/deposit. Settlement
Department
(CSD)
2. Submit authenticated 2.1 Receive authenticated None 1 working day Land Bank –
Special Power of Attorney Special Power of Attorney Pasong Tamo
and photocopy of valid ID to and photocopy of valid Branch
Land Bank of the Philippines Identification Document/s
on the address below: from depositor.
The Department Manager

Land Bank of the Philippines,
Pasong Tamo Branch
G/F Export Bank Plaza
Chino Roces Avenue, corner
Sen. Gil Puyat Avenue, 1200
Makati City
89
3. Submit original Land Bank 3.1 Receive original Cheque None 4 hours Claims Payment
Cheque (if with previous from depositor. Agent at Home
payment made to depositor) Office Claims
Settlement
None 3.2 Confirm with Land Bank – None 4 hours Claims Payment
Pasong Tamo Branch of Agent at Home
their receipt of the Office Claims
documents from the Settlement
depositor and request
copies.
None 3.3 Land Bank – Pasong Tamo None 10 working Land Bank –
Branch to forward days Pasong Tamo
authenticated SPA to the Branch and
Department of Foreign Department of
Affairs for validation up to Foreign Affairs
Land Bank – Pasong
Tamo’s receipt of validated
Special Power of Attorney
from Department of Foreign
Affairs.
None 3.4 Receipt from Land Bank – None 1 working day Claims Payment
Pasong Tamo the Agent at Home
information of the Office Claims
authenticity of the submitted Settlement
Special Power of Attorney
from Department of
Finance, prepare the
following:
90
• Letter of Instruction
(Debit Advice) to Land
Bank – Pasong Tamo
Branch
•Prepare and send

Payment Notification to
depositor
None 3.5 Land Bank – Pasong Tamo Refer to Table 1 working day Land Bank –
Branch to wire/credit Below for the Pasong Tamo
amount of insured deposit Bank Fees and Branch
(net of bank charges) to Charges70
depositor’s account abroad.
TOTAL Refer to Table 15

Below for the Working Days
Bank Fees (inclusive of
and Charges 10 days with
DFA)
4. Receipt of claims
payment through LBP
Cash Card24
1. Present original valid ID 1.1 Receive claims from CPD None 5 minutes Claims Payment
Claims Examiner and check Agent at Public
if duly approved. Assistance Center
24 For individual depositors with claims amounting to above P10,000.00 up to P100,000.00.
91
2. Provide information as 2.1 Conduct KYC procedures in None 10 minutes Claims Payment
needed for the Cash Card accordance with the Agent at Public
Enrolment Form. procedures prescribed by Assistance Center
LBP.
None 2.2 Print the Cash Card None 10 minutes Claims Payment
Enrolment Form and have Agent at Public
the depositor read the Assistance Center
Depositor’s information
therein if correct.
None 2.3 Print the Payment Advice None 5 minutes Claims Payment
and provide the depositor’s Agent at Public
copy. Assistance Center
3. Acknowledge receipt of the 3.1 Have the depositor sign on None 10 minutes Claims Payment
LBP Cash Card and PIN the “Received By” portion of Agent at Public
Mailer the Cash Card Enrolment Assistance Center
Form. Authenticate
depositor’s signature on the
Cash Card Enrolment Form.
Release the Cash Card and
PIN Mailer.
4. Immediately open and check 4.1 Require the depositor to None 10 minutes Claims Payment
the PIN Mailer if readable. immediately open and Agent at Public
Return PIN Mailer and the check the PIN Mailer if Assistance Center
Cash Card if not readable. readable.
i. If not readable, recall the

PIN Mailer and Cash
Card and stamp it
“Unreadable”, sign the
92
same and have the
depositor countersign it.
ii. Issue another set of LBP
Cash Card and PIN
Mailer to the depositor.
None iii. Prepare the batch LBP None 2 hours Claims Payment
Cash Card KYC and Agent at Home
Fund files (in text file) Office Claims
through the PDIC Settlement and
Authorized User
software facility.
of Land Bank’s
Secure File
Transfer Facility
None iv. Prepare Letter of None 2 hours and 30 Claims Payment
Instruction to Land Bank minutes Agent at Home
– Pasong Tamo Branch Office Claims
to debit PDIC’s account Settlement and
Authorized User
for credit to the
of Land Bank’s
depositor’s Cash Card, Secure File
supported by List/s of Transfer Facility
Depositors’ Claims to be
Paid through LBP Cash
Card.
None v. Forward the Letter of None 30 minutes Administrative
Instruction and Lists of Services Officer
Depositors’ Claims to be II, Claims
Paid through LBP Cash Settlement
Department
Card to the authorized
signatories.
93
None vi. Review/initial /sign the None 1 hour and 30 Assistant
Letter of Instruction. minutes Department
Manager II and
Department
Manager III, CSD
and Vice
President,
Treasury Group
None vii. Transmit the signed None 2 hours Administrative
Letter of Instruction and Services Officer
List of Depositors’ Claims II, Claims
to be Paid through LBP Settlement
Department
Cash Card to LBP –
(CSD)
Pasong Tamo Branch.
None 4.2 Transmit the consolidated None 2 hours and 30 Claims Payment
Land Bank Cash Card minutes Agent at Home
Enrolment and Fund Files to Office Claims
Land Bank – Electronic Settlement and
Authorized User
Banking Support Unit
of Land Bank’s
through Land Bank – Secure File
Pasong Tamo Branch via Transfer Facility
the Secure File Transfer
Facility of Land Bank.
None 4.3 Send an email notification None 10 minutes Claims Payment
informing Land Bank – Agent at Home
Electronic Banking Support Office Claims
Unit (copy furnished Land Settlement and
Authorized User
Bank -Pasong Tamo
of Land Bank’s
Branch) of the batch Secure File
uploading of Land Bank Transfer Facility
Cash Card Enrolment and
94
Fund files for processing by
LBP.
None 4.4 Land Bank – Pasong Tamo None 4 hours Land Bank –
Branch issue a memo Pasong Tamo
request /instruction Branch
addressed to Land Bank –
Electronic Banking Support
Unit to proceed with the
loading of the Land Bank
Cash Card.
None 4.5 Process the crediting of None 4 hours Land Bank –
deposit insurance payment Electronic
to the depositors’ LBP Cash Banking Support
Cards. Unit
None 4.6 Land Bank – Electronic None 4 hours Land Bank –
Banking Support Unit to Electronic
Inform PDIC of the status of Banking Support
crediting through sending a Unit
Feed Back file.
None 4.7 Inform depositor via email None 10 minutes Claims Payment
or call/text message that Agent at Home
payment was already Office Claims
credited to the Land Bank Settlement
Cash Card.
TOTAL None
3 working
days and 10
minutes
95
LAND BANK OF THE PHILIPPINES FEES AND CHARGES26
Effective August 2022
PESO TRANSACTIONS /SERVICES
A. REGULAR TRANSACTION
Types of Service/Transactions Charges/Fees
Inter-branch Deposit/Withdrawal/Encashment
(for inter-regional transactions only)
• PHP10,000 and below PHP100.00
• Above PHP10,000 PHP200.00
Stop Payment Order (SPO) PHP100.00/Cheque
Returned Cheque
• Penalty charge for returned cheque
PHP2,000.00/Cheque
• Penalty charge for Returned Cheques and Other Cash Items PHP200.00/day for every PHP40,000 amount of cheque or
(RCOCI)
a fraction thereof
B. CARDS AND e-BANKING TRANSACTIONS
Types of Service/Transactions Charges/Fees

ATM Transactions (ATM) / E-Card/Customized Cash Card
Interbank Withdrawal
PHP16.00
Interbank Balance Inquiry
PHP2.00
26 Bank fees and charges may change without prior notice by Land Bank.
96
OUTWARD REMITTANCE
1. FOREIGN CURRENCY
1.1. To Foreign Bank Via OTT1/
1.1.1 US Dollar
USD Transaction Commission Cable
Beneficiary USD15.00
FCDU USD10.00
Our USD20.00
Beneficiary USD15.00 Plus DST2/ PHP0.60 for every PHP200 of the applied amount
Regular PHP500.00
Our USD20.00 Plus DST2/ PHP0.60 for every PHP200 of the applied amount
1.1.2. Third Currency

Transaction Commission Cable
Beneficiary
FCDU USD15.00 USD10.00
Our
Beneficiary
Regular USD15.00 Plus DST2/ PHP0.60 for every PHP200 of the applied amount PHP500.00
Our
Currency Amount
Euro EUR 45.00
Great Britain Pound GBP 13.00
Plus Correspondent
Japanese Yen JPY 5,500.00
Bank Charges
Australian Dollar AUD 24.00
For FCDU-OUR and
Singapore Dollar SGD 30.00
Regular-OUR
Swiss Franc CHF 24.00
Canadian Dollar USD 10.00
Other Currencies USD 30.00
1.2 To Local Bank via GSRT3/

Transaction Fees/Charges
FCDU USD15.00
Regular USD15.00 Plus DST2/ PHP0.60 for every PHP200 of applied amount
97
2. PESO CURRENCY
2.1 To Local Bank
Type of Channel Fees/Charges
RTGS4/ PHP150.00 plus Ad Valorem
Matrix for Ad Valorem

Transaction Value Fee per Transaction
1.00 – 100.00 Free of Charge
101.00 – 500,000.00 PHP5.00
500,001.00 – 1,000,000.00 PHP10.00
1,000,001.00 – 39,999,999.99 Ad Valorem Fee = Transaction Value x 0.00001 (round-off to the nearest Peso)
40,000,000.00 and above PHP400.00
1/
OTT – Outgoing Telegraphic Transfer
2/
DST - Documentary Stamp Tax
3/
GSRT – Gross Settlement Real Time
4/
RTGS – Real Time Gross Settlement
98
Bank Liquidation
External Services
99
7. Cash Settlement of Claims of Closed Bank’s Creditors Based on Court-approved Asset Distribution
Plan (ADP) from Receipt of Complete Requirements
PDIC implements cash settlement of claims against assets of closed banks after finality of court order approving the Asset
Distribution Plan (ADP).
7.1 For individual creditors/claimants
a. Release of payment directly to creditors/claimants
Office or Division: Receivership and Bank Management Group and Claims Settlement Department
Type of Transaction: Closed Bank Transaction (private transaction where PDIC represents closed banks)
Who may Avail: Creditors/claimants of Closed Banks
1. PDIC Letter Notice sent to the claimant by PDIC advising Creditor/claimant
creditor/claimant of the requirements to be submitted in claiming
payment from PDIC (1 original copy)
2. Duly notarized Indemnity Agreement with Quitclaim (attached to the Creditor/claimant
Letter Notice sent to the creditor/claimant by PDIC), to acknowledge
receipt of the payment/settlement, release and discharge the closed
bank and/or its Liquidator from any liability emanating from the said
claim, free the Liquidator from any claim, undertake to refund to the
latter upon demand the amount paid to the creditor/claimant, and
indemnify the Liquidator for losses or damages caused by payment
to creditor/claimant (1 original copy)
100
3. Valid ID of creditors/claimants (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
specimen signatures. Original ID may be required to be presented to GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
PDIC for verification when submission is done personally. IBP, PhilHealth, BIR, HDMF, AFP, DOH,
Philippine Identification (PhilID), Company,
School, Alumni, Cooperatives, Barangay, LGU,
Association.
OTHER REQUIREMENTS THAT MAY BE APPLICABLE

DEPENDING ON THE CIRCUMSTANCES OF THE
CREDITOR/CLAIMANT; SUCH AS, BUT NOT LIMITED TO:
4. For individual claimants with designated representatives, in
addition to those mentioned in Nos. 1 to 3:
4.1 Letter of Authorization executed by the creditor/claimant Creditor/claimant being represented
(1 original copy)
4.2 Valid ID of representative (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
specimen signatures. Original ID may be required to be GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
presented to PDIC for verification when submission is done IBP, PhilHealth, BIR, HDMF, AFP, DOH,
personally. Philippine Identification (PhilID), Company,
Association.
5. For deceased individual creditor/claimant substituted by the

heirs:
5.1 PDIC Letter Notice sent to the claimant by PDIC advising Heirs of deceased creditor/claimant
5.2 Duly notarized Indemnity Agreement with Quitclaim (attached to Heirs of deceased creditor/claimant
the Letter Notice sent to the creditor/claimant by PDIC), to
101
acknowledge receipt of the payment/settlement, release and
discharge the closed bank and/or its Liquidator from any liability
emanating from the said claim, free the Liquidator from any
claim, undertake to refund to the latter upon demand the amount
paid to the creditor/claimant, and indemnify the Liquidator for
losses or damages caused by payment to creditor/claimant
(1 original copy)
5.3 Death certificate of the deceased creditor/claimant (1 original Philippine Statistics Authority (PSA)
copy)
5.4 Deed of Extrajudicial Settlement of the Estate of the deceased Heirs of deceased creditor/claimant.
creditor/claimant or Affidavit of Self-Adjudication by Sole Heir,
as may be applicable, with proof of publication (1 original copy)
5.5 Valid ID of each heir of the deceased creditor/claimants (1 DFA, LTO, PRC, NBI, Post Office, Comelec,
photocopy) with three (3) original specimen signatures. Original GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
ID may be required to be presented to PDIC for verification when IBP, PhilHealth, BIR, HDMF, AFP, DOH,
submission is done personally. Philippine Identification (PhilID), Company,
Association.
6. For heirs of deceased individual creditor/claimant with

designated representative, in addition to those mentioned in Nos.
5.1 to 5.5:
6.1 Letter of Authorization executed by ALL the heirs of the Heirs of deceased creditor/claimant being
deceased individual creditor/claimant (1 original copy) represented
6.2 Valid ID of representative of the heirs of the deceased DFA, LTO, PRC, NBI, Post Office, Comelec,
creditor/claimant (1 photocopy) with three (3) original specimen GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
signatures. Original ID may be required to be presented to PDIC IBP, PhilHealth, BIR, HDMF, AFP, DOH,
for verification when submission is done personally. Philippine Identification (PhilID), Company,
102
Association.
FEES TO BE PROCESSING
CLIENT STEPS27 AGENCY ACTIONS PERSON RESPONSIBLE
PAID TIME
1. Submit requirements 1.1 Receive and None 2 hours30 Deputy Receiver (DR)/
stated in the Checklist validate Assisting Deputy Receiver
of Requirements under completeness of (ADR) of the Closed Bank
Items 1 to 6 above, as documents Bank Termination Department
(BTD)
applicable28 submitted. If upon
validation, the
documents
submitted are not
complete, inform
creditor accordingly
and return to the
creditor/claimant all
documents
presented for
completion by the
creditor/claimant29
27 PDIC encourages clients to transact via email, Facebook, or phone call, whenever applicable, and to visit the PDIC Public Assistance Center (PAC) only
when necessary. The PDIC Guidelines for Personal Transactions at the PDIC PAC found at PDIC’s website: www.pdic.gov.ph
28 The creditors/claimants are advised to submit the complete requirements via regular/registered mail, and to visit the PDIC PAC only as needed, in accordance
with the PDIC Guidelines for Personal Transactions at the PDIC PAC mentioned in Footnote 27 above;
29 Incomplete requirements/supporting documents submitted through mail shall be returned to the client by mail within three working (3) days from receipt
thereof for completion.

30 Processing time is reckoned from receipt of complete and correct documents from creditor/claimant.
103
2. Wait for PDIC action. 2.1 If documents None DR/ ADR of the Closed Bank
presented by BTD
creditor/claimant
are complete and in
order, begin
processing of
payment through
the Project of
Distribution System
None 2.2 Approve payment None DR/ ADR of the Closed Bank
and turn over BTD
documents to
Claims Settlement
Department for
preparation of
payment.
None 2.3 Receive duly None 1 hour Claims Payment Agent (CPA),
approved claims for Claims
payment and check Settlement Department (CSD)
completeness of
documents turned-
over by DL.
104
3. Receive payment 3.1 Process and release None 1 hour CPA, CSD
personally payment31.
a. For claims of
₱1,000 and below,
release cash
personally to
creditor/claimant
b. For claims above
₱1,000 prepare
cheque and release
personally to
creditor/claimant
TOTAL: None 4 hours
b. Release of payment through mail
Office or Division: Receivership and Bank Management Group and Claims Settlement Department
1. PDIC Letter Notice sent to the claimant by PDIC advising Creditor/claimant
2. Duly notarized Indemnity Agreement with Quitclaim (attached to the Creditor/claimant
31Clients will be advised in the PDIC Letter Notice (Requirement No. 1 mentioned above) that they have the option to personally claim payment or have the
cheque sent to them via a pre-paid pouch or cheque to be issued is net of mailing cost to them.
105
3. Valid ID of creditors/claimants (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
specimen signatures. Original ID may be required to be presented GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
to PDIC for verification when submission is done personally. IBP, PhilHealth, BIR, HDMF, AFP, DOH,
Association.

(1 original copy)
Association.
106
heirs:
losses or damages caused by payment to creditor/claimant
(1 original copy)
copy)
5.5 Valid ID of each heir of the deceased creditor/claimants (1 DFA, LTO, PRC, NBI, Post Office, Comelec,
ID may be required to be presented to PDIC for verification when IBP, PhilHealth, BIR, HDMF, AFP, DOH,
submission is done personally. Philippine Identification (PhilID), Company,
Association.
107
5.1 to 5.5:
6.1 Letter of Authorization executed by ALL the heirs of the Heirs of deceased creditor/claimant being
deceased individual creditor/claimant (1 original copy) represented
6.2 Valid ID of representative of the heirs of the deceased DFA, LTO, PRC, NBI, Post Office, Comelec,
creditor/claimant (1 photocopy) with three (3) original specimen GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
Association.
PAID TIME33
1. Submit 1.1 Receive and None 1 working day DR/ ADR of the Closed Bank
requirements stated validate BTD
in the Checklist of completeness of
Requirements documents
under Items 1 to 6 submitted. If upon
above, as validation, the
applicable34 documents
submitted are not
complete, inform
and return to the
32 Please refer to Footnote 27 on transactions with PDIC via email, Facebook, or phone call, as applicable, and when necessary, the appropriate steps in
transacting at the PDIC PAC.
34 Please refer to Footnote 28 on mode of submission of requirements.
108
documents
presented for
completion by the
creditor/claimant.35
2. Wait for PDIC action. 2.1 If documents None DR/ ADR of the Closed Bank
presented by BTD
creditor/claimant
are complete and in
order, begin
processing of
payment through
the Project of
Distribution System.
None 2.2 Approve payment None DR/ ADR of the Closed Bank
and turn over BTD
documents to
Claims Settlement
Department for
preparation of
payment.
None 2.3 Receive duly None 1 working day CPA, CSD
approved claims for
payment and check
completeness of
35Incomplete requirements/supporting documents submitted through mail shall be returned to the client/s by mail within three working (3) days from receipt
109
documents turned-
over by DL.
None 2.4 Process and None CPA, CSD
release payment36.
a. For claims of
₱1,000 and below,
if requirements are
submitted by mail,
prepare cheque for
mailing to
creditor/claimant
b. For claims above
₱1,000 prepare
cheque and release
to creditor/claimant
through mail.
None 2.5 Transmit to None CPA, CSD

Procurement and Department Head, CSD
Property
Department (PPD)
the cheque
payment for
mailing.
110
3. Receive payment 3.1 Transmit the cheque None 1 working day Records Officer IV (RO IV),
through mail payment to PPD
Philippine Postal
Corporation.
days
7.2 For juridical entities/corporate claimants
a. Release of payment directly to creditors/claimants
Office or Division: Bank Termination Department and Claims Settlement Department

Who may Avail: Creditors of Closed Banks
1. Requirements for single proprietor/partnership claimants:
1.1 PDIC Letter Notice sent to the claimant by PDIC advising Creditor/claimant
1.2 Duly notarized Indemnity Agreement with Quitclaim (attached to Creditor/claimant
emanating from the said claim, free the Liquidator from any claim,
undertake to refund to the latter upon demand the amount paid
to the creditor/claimant, and indemnify the Liquidator for losses
or damages caused by payment to creditor/claimant (1 original
copy)
111
1.3 Valid ID of creditors/claimants (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
Association.

2. For single proprietor/partnership claimants with designated
representatives, in addition to those mentioned in Nos. 1.1 to 1.3
above:
(1 original copy)
Association.
3. For corporate claimants:

3.2 Duly notarized Indemnity Agreement with Quitclaim (attached Creditor/claimant
to the Letter Notice sent to the creditor/claimant by PDIC), to
112
claim, undertake to refund to the latter upon demand the
amount paid to the creditor/ claimant, and indemnify the
Liquidator for losses or damages caused by payment to
creditor/claimant (1 original copy)
3.3 Duly notarized Secretary’s Certificate designating an authorized Company being represented
representative to sign documents, including the Indemnity
Agreement with Quitclaim, and to receive payment and other
documents from PDIC (1 original copy)
3.4 Valid ID of the Corporate Secretary and the representative (1 DFA, LTO, PRC, NBI, Post Office, Comelec,
ID may be required to be presented to PDIC for verification IBP, PhilHealth, BIR, HDMF, AFP, DOH,
when submission is done personally. Philippine Identification (PhilID), Company,
Association.
113
PAID TIME
1. Submit requirements 1.1 Receive and validate None 2 hours40 DR/ADR of the Closed Bank,
stated in the Checklist completeness of BTD
of Requirements under documents submitted.
Items 1 to 3 above, as If upon validation, the
applicable.38 documents submitted
are not complete39,
inform creditor
accordingly and return
to the creditor/
claimant for
documents presented
for completion by the
creditor/claimant.
2. Wait for PDIC action. 2.1 If the documents None DR/ADR of the Closed Bank,
presented by the BTD
creditor/claimant is
complete and in order,
begin processing of
payment through the
Project of Distribution
System.
38 Please refer to footnote 28 on mode of submission of requirements.
39 Incomplete requirements/supporting documents submitted through mail shall be returned to the client/s by mail within three working (3) days from receipt

40 Processing time is reckoned from receipt of complete documents from creditor/claimant.
114
None 2.2 Approve payment None DR/ADR of the Closed Bank,
and turn over of BTD
documents to Claims
Settlement
Department for
preparation of
payment.
None 2.3 Receive duly None 1 hour CPA, CSD
approved claims for
payment and checked
completeness of
documents turned-
over by DL.
2. Receive payment 3.1 Process and release None 1 hour CPA, CSD
personally payment.41
a. For claims of ₱1,000
and below, release
cash personally to
creditor/claimant.
b. For claims above
₱1,000, prepare
cheque and release
personally to
creditor/claimant.
TOTAL: None 4 hours
115
b. Release of payment through mail
Who may Avail: Creditors of Closed Banks
amount paid to the creditor/claimant, and indemnify the
1.3 Valid ID of creditors/claimants (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
Association.
116
2. For single proprietor/partnership claimants with designated
representatives, in addition to those mentioned in Nos. 1.1 to 1.3
above:
(1 original copy)
Association.
3. For corporate claimants:

creditor/claimant (1 original copy).
117
documents from PDIC (1 original copy).
3.4 Valid ID of the Corporate Secretary and the representative (1 DFA, LTO, PRC, NBI, Post Office, Comelec,
Association.
PAID TIME
1. Submit requirements 1.1 Receive and None 1 working day45 DR/ADR of the Closed Bank,
stated in the Checklist of validate BTD
Requirements under completeness of
Items 1 to 3 above, as documents
applicable43 submitted. If upon
validation, the
documents
submitted are not
complete, inform
and return to the
documents
45 Processing time is reckoned from receipt of complete documents from creditor/claimant.
118
presented for
completion by the
creditor/claimant.44
2. Wait for PDIC action. 2.1 If documents None DR/ADR of the Closed Bank,
presented by BTD
creditor/claimant
are complete and in
order, begin
processing of
payment through
the Project of
Distribution System.
None 2.2 Approve payment None DR/ADR of the Closed Bank,
and turn over BTD
documents to
Claims Settlement
Department for
preparation of
payment.
119
None 2.3 Receive duly None 1 working day CPA, CSD
approved claims for
payment and check
completeness of
documents turned-
over by DL.
None 3.1 Process and None CPA, CSD

prepare cheque for
mailing to
creditor/claimant46
None 3.2 Transmit to None CPA, CSD
Procurement and Department Head, CSD
Property
Department the
cheque payment for
mailing.
3. Receive payment 3.3 Transmit the None 1 working day RO IV, PPD
through mail cheque payment to
Philippine Postal
Corporation.
days
120
8. Confirmation and/or documentation of transactions paid prior to bank closure reckoned from receipt
of request and complete supporting documents
PDIC confirms and/or provides documentation of transactions paid prior to bank closure such as: a) Certification/Cancellation
of Mortgage of loan account fully paid prior to closure, b) Confirmation of transaction and issuance/release of Deed of Absolute
Sale or any other conveyance documents of accounts fully paid prior to closure, c) Confirmation of transaction and release
of titles/OR/CR or any other documents used as a collateral to loan accounts fully paid prior to closure or in the custody of
closed banks for safekeeping.
Office or Division: Receivership and Bank Management Group

Classification: Highly technical
Who may Avail: Clients of closed banks
1. Letter request from client (1 original copy) Requesting Client
2. Duly notarized Affidavit of Undertaking (1 Pro-forma Affidavit of Undertaking and Affidavit of Quitclaim with
original copy); Indemnity Agreement with Special Power of Attorney may be secured at
the Receivership and Bank Management Group (RBMG) Counter at the
3. Duly notarized Affidavit of Quitclaim with Public Assistance Center (PAC).
Indemnity Agreement with Special Power
of Attorney (1 original copy)
4. Supporting documents (as applicable)
4.1 For request for Certification/ Requesting Client

Cancellation of Mortgage of loan
account fully paid prior to closure:
121
i. Original Official Receipt/s or
equivalent document/s evidencing full
payment of the loan.
ii. One (1) Certified True Copy/ies of Registry of Deeds (ROD)/Assessors Office where the property is
collateral (TCT/OCT/KOT/TD) registered
iii. One (1) photocopy of valid IDs of DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS, SSS, OWWA,
registered owner/requesting party NCWDP, NCDA, DSWD, IBP, PhilHealth, BIR, HDMF, AFP, DOH,
Philippine Identification (PhilID), Company, School, Alumni,
Cooperatives, Barangay, LGU, Association.
Additional requirements if the

borrowers/ registered owner/s is/are
deceased.
iv. Extrajudicial Settlement or Affidavit of Heirs of the borrowers/registered owner/s

Self Adjudication to be executed by
legal heir/s (1 original copy)
v. Death Certificates/Birth Certificates of Philippine Statistics Authority (PSA)
legal heirs/copy of Marriage Contract
(as applicable) (1 original copy);
vi. Valid IDs of legal heir/s/requesting DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS, SSS, OWWA,
party/ies (1 photocopy). NCWDP, NCDA, DSWD, IBP, PhilHealth, BIR, HDMF, AFP, DOH,
Additional requirements if the subject

property is sold.
vii. Deed of sale/conveyance document Registry of Deeds (ROD)

executed by the former owner in
122
favour of the new owner (1 original
copy).
viii. Certified True Copy of title/TD with Registry of Deeds (ROD)/Assessors Office where the property is
annotation of the Deed of Sale/related registered
conveyance document (if not yet
transferred) or issued in the name of
the buyer (1 original copy).
4.2 For request for confirmation of

transaction and issuance/release of
Deed of Absolute Sale or any other
conveyance documents of accounts Requesting Client
fully paid prior to closure:
i. Original Official Receipt /s or
equivalent document/s evidencing
full payment of the transaction.
ii. Contract to Sell between the bank Requesting Client
and the buyer of the property (1
original copy).
iii. Deed of Sale/conveyance document Requesting Client
issued by the closed bank in favour
of the client when it was still
operational (1 original copy).
iv. Certified True Copy of the title (1 Registry of Deeds where property is registered
original copy)
v. Other relevant documents/letters/ Requesting Client
communications between the closed
bank and buyer of the property that
may be applicable depending on the
circumstances of the
transaction/buyer of the property
123
vi. Valid ID/s of the requesting party/ies DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS, SSS, OWWA,
(1 photocopy) NCWDP, NCDA, DSWD, IBP, PhilHealth, BIR, HDMF, AFP, DOH,
vii. Special Power of Attorney (as Client being represented

applicable) (1 original copy)
4.3 For request for confirmation of

transaction and release of titles/OR/CR
or any other documents used as
collateral to loan accounts fully paid
prior to closure or in the custody of
closed banks for safekeeping:
i. Same as the above requirements in
4.1 or 4.2, whichever is applicable.

CLIENT STEPS47 AGENCY ACTIONS PAID TIME RESPONSIBLE
1. Submit letter-request and duly 1.1 Receive and evaluate None 22 working RBMG - Queries/
accomplished and notarized completeness of days50 Requests/ Complaints
Affidavit of Undertaking, Affidavit documents submitted (QRC) Team
of Quitclaim with Indemnity or inform the creditor or
DR/ADR of the Closed
Agreement with Special Power of to submit complete
Bank
Attorney, with complete documentary RBMD involved
supporting documents as requirements. (PDIC
representatives will
50 Processing time is reckoned from receipt of complete documents from the client/requesting party.
124
enumerated in No. 4 above (as not accept a request
applicable)48. with incomplete
supporting
documents).49
2. Wait for PDIC action. 2.1 Acknowledge receipt None RBMG - Queries/
of the all submitted Requests/ Complaints
documents. Perform (QRC) Team
further evaluation on or
the documents DR/ADR of the Closed
Bank
submitted and inform RBMD involved
the client /requesting
party in writing,
telephone or email, to
submit other
supporting
documents, if
necessary.
None 2.2 Once documents None RBMG - QRC Team or
submitted are DR/ADR of the Closed
complete and found Bank
in order, verify/ RBMD involved
validate the
transactions from
available records (on
hand or in the
warehouse) of closed
48 The client/s is/are advised to submit the complete requirements via regular/registered mail, and to visit the PDIC PAC only as needed, in accordance with
the PDIC Guidelines for Personal Transactions at the PDIC PAC mentioned in Footnote 28.
125
banks, evaluate and
prepare
corresponding memo-
recommendation for
approval of AAA.
None 2.3 Review/evaluate and None 3 working days Group Head, RBMG
endorse the memo
recommendation.
None 2.4 Review, evaluate and None 3 working days Sector Head, RLS
approve the memo-
recommendation.
None 2.5 Prepare the None 25 working Department Head,

documentation to days51 Asset Administrative
implement the Services Department
approved memo- (AASD)
recommendation for
release to clients.
3. Receive the requested 3.1 Release to None 1 working day Receivership and
documentation or alternative client/requesting Liquidation Support
certification. party personally or Group (RLSG) – PAC
prepare documents Releasing Officer
(Releasing Section) for
for mailing through
personal release of
courier of client’s document to client
choice or transmit to or
PPD for mailing.
51 Three (3) days for every five (5) requests for preparation of legal documents received by AASD.
126
DR/ADR of the Closed
Bank and Department
Head, RBMD
concerned for mailing
preparation/request
3.2 Transmit documents None 1 working day DR/ADR of the Closed
through courier of Bank
client’s choice or to RBMD involved
Philippine Postal
or RO IV, PPD
Corporation.
TOTAL None 55 working
days
9. Issuance of Claim Certificate or Notice of Disallowance to bank creditors reckoned from receipt of
claim and complete supporting documents
PDIC conducts validation of all filed claims against the assets of closed banks.

1. Claim Form (1 original copy) Receivership and Bank Management Group (RBMG) Counter,
Public Assistance Center (for walk-in creditors/claimants) or
PDIC website: www.pdic.gov.ph
2. One (1) photocopy of each of the Requesting creditors/claimants of closed bank
supporting documents that will establish
the liability of the closed bank, such as,
127
but not limited to the following (as
applicable):
2.1 Statement of Account

2.2 Billing Statement;
2.3 Promissory Note, Rediscounting
Agreement, Loan Agreement
2.4 Pertinent Contracts or agreements,
such as, lease contracts,
subscription contracts, consultancy
agreements, engagement
agreements;
2.5 For uninsured deposits:
passbook/CTD/proof of deposits;
2.6 Depending on the nature of the
claim, the document to be submitted
by the creditor/claimant to PDIC
must support and establish the
liability of the bank to the
creditor/claimant.
CLIENT STEPS52 AGENCY ACTIONS PAID TIME RESPONSIBLE
1. Submit duly accomplished 1.1 Receive and evaluate None 8 working days55 RBMG Representative
Claim Form together with completeness of - PAC
complete supporting documents submitted
documents as enumerated in or inform the creditor to
55 Processing time is reckoned from receipt of complete documents from creditor/claimant or notation of the takeover report by the PDIC Board, whichever
comes later.
128
the checklist of requirements submit complete
above53 documentary
requirements. (PDIC
representatives will not
accept a claim with
incomplete supporting
documents).54
2. Wait for PDIC action. 2.1 Acknowledge receipt of None DR/ADR of the Closed
the claim through an Bank, RBMD
acknowledgment letter concerned
Perform further
evaluation on the
documents submitted
and inform the creditor
in writing, telephone or
email, to submit
additional supporting
document/s, if
necessary.
None 2.2 Once documents None DR/ADR of the Closed
submitted are complete Bank, RBMD
and found in order, concerned
verify/validate the
claims from available
records (on hand or in
53 Except for the Claim Form, the original of which may be submitted to PDIC via regular/registered mail, the rest of the requirements may be submitted via
email through pad@pdic.gov.ph, or regular/registered mail. The claimant/s is/are advised to visit the PDIC Public Assistance Center only as needed, in
accordance with the PDIC Guidelines for Personal Transactions at the PDIC PAC mentioned in Footnote 28.
129
the warehouse) of
closed banks, evaluate
and prepare
corresponding memo-
recommendation for
endorsement of GH.
None 2.3 Review/evaluate and None 3 working days Group Head, RBMG
endorse the memo-
recommendation.
None 2.4 Review, evaluate and None 3 working days Sector Head,
approve endorsement Receivership and
of the memo- Liquidation Sector
recommendation to (RLS)
approving authority.
None 2.5 Review, evaluate and None 3 working days President, Office of
approve the memo- the President
recommendation.
None 2.6 Prepare the Claim None 1 working day DR/ADR of closed
Certificate or Notice of bank, Department
Disallowance, as the Head, RBMD
case may be, to concerned
implement the approved
memo-
recommendation.
3. Receive the Claim Certificate 3.1 Release to claimant None 1 working day DR/ADR of closed
or Notice of Disallowance, as personally or transmit bank, Department
the case may be the same to PPD for Head, RBMD
mailing to the claimant. concerned
130
3.2 Transmit document to None 1 working day RO IV, PPD
Philippine Postal
Corporation.
TOTAL: None 20 working days
from receipt of
claim and
complete
supporting
documents or
notation of
Takeover
Report, by the
PDIC Board56,
whichever
comes later.
10. Issuance of Unilateral Deed of Assignment for non-cash Assets to Settle Claims of Closed Bank’s
Creditors Based on Court-approved ADP reckoned from receipt of complete requirements
PDIC implements settlement of claims against assets of closed banks through the assignment of non-cash assets after finality
of court order approving the Asset Distribution Plan (ADP).
10.1 For individual creditors/claimants
a. Release of Unilateral Deed of Assignment personally to the creditor/claimant

Classification: Highly Technical
56 This is applicable for claims filed while the takeover operations and preparation of takeover report of the closed bank concerned are ongoing.
131
1. PDIC Letter Notice sent to the claimant by PDIC advising Requesting creditor/claimant
2. Duly notarized Indemnity Agreement with Quitclaim (attached to the Requesting creditor/claimant
3. Valid ID of the creditor/claimant (1 photocopy) DFA, LTO, PRC, NBI, Post Office, Comelec,
GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
IBP, PhilHealth, BIR, HDMF, AFP, DOH,
Association.

4.1 Letter of Authorization executed by the creditor/claimant (1 Creditor/claimant being represented
original copy)
132
Association.

heirs:
losses or damages caused by payment to creditor/claimant (1
original copy)
copy)
5.5 Valid ID of each of the heirs (1 photocopy) with three (3) original DFA, LTO, PRC, NBI, Post Office, Comelec,
133
Association.

5.1 to 5.5:
6.1 Letter of Authorization executed by the heirs of the deceased Heirs of deceased creditor/claimant being
individual creditor/claimant (1 original copy) represented
Association.
PAID TIME58
1. Submit requirements 1.1 Receive and None 18 working days DR/ADR of the Closed Bank,
stated in the Checklist evaluate BTD
of Requirements completeness of
under Items 1 to 6 documents
above, as submitted or inform
applicable59 the creditor to
submit complete
documentary
requirements. (PDIC
134
not accept a claim
with incomplete
supporting
documents.60
2. Wait for PDIC action. 2.1 If documents None DR/ADR of the Closed Bank,
presented by BTD
creditor/claimant are
complete and in
order, prepare and
execute Unilateral
Deed of Assignment,
and collate all
available asset
documents for turn-
over to creditor/
claimant.
None 2.2 Inform None DR/ADR of the Closed Bank,
creditor/claimant that BTD
documents are ready
for release.
3. Receive notarized 3.1 Release notarized None 1 working day DR/ADR of the Closed Bank,
Unilateral Deed of Unilateral Deed of BTD
Assignment and all Assignment and all
available asset
135
available asset documents to the
documents creditor/claimant.61
If documents are to be None62 DR/ADR of the Closed Bank,
sent through mail upon BTD
the client’s request: Department Head, BTD
3.2 Prepare documents

for mailing through
courier of client’s
choice or transmit to
PPD for mailing.
3.3 Transmit documents None 1 working day DR/ADR of the Closed Bank,
through courier of BTD
client’s choice or to or RO IV, PPD
Philippine Postal
Corporation.
10.2 For juridical entities/corporate claimants

61 The release of the Unilateral Deed of Assignment and other asset documents personally to the client shall be made within 4 hours.
62 The clients shall bear the cost of sending the Unilateral Deed of Assignment and other asset documents either by sending a pre-paid pouch from the courier
of their choice or reimbursement of Philippine Postal Corporation mailing fees.
136
1.1 PDIC Letter Notice sent to the claimant by PDIC advising Requesting creditor/claimant
1.2 Duly notarized Indemnity Agreement with Quitclaim (attached Requesting creditor/claimant
1.3 Valid ID of the authorized representative of creditor/claimant (1 DFA, LTO, PRC, NBI, Post Office, Comelec,
Association.
2. Requirements for single proprietor/partnership claimants with
designated representatives, in addition to those mentioned in Nos.
1.1 to 1.3 above:
2.1 Letter of Authorization executed by the creditor/claimant (1 Creditor/claimant being represented
original copy).
137
Association.
3. Requirements for corporate claimants:
3.1 PDIC Letter Notice sent to the claimant by PDIC advising Requesting creditor/claimant
payment from PDIC (1 original copy).
3.2 Duly notarized Indemnity Agreement with Quitclaim (attached Requesting creditor/claimant
creditor/claimant (1 original copy).
documents from PDIC (1 original copy).
3.4 Valid ID with signature of the Corporate Secretary and the DFA, LTO, PRC, NBI, Post Office, Comelec,
representative (1 original copy) with three (3) original specimen GSIS, SSS, OWWA, NCWDP, NCDA, DSWD,
Association.
138
CLIENT STEPS63 AGENCY ACTIONS
1. Submit requirements 1.1 Receive and evaluate None 18 working days66 DR/ADR of the Closed
stated in the Checklist completeness of Bank, BTD
of Requirements under documents submitted
Items 1 to 3 above, as or inform the creditor
applicable64 to submit complete
documentary
requirements. (PDIC
not accept a claim
with incomplete
supporting
documents.65
2. Wait for PDIC action. 2.1 If documents None DR/ADR of the Closed
presented by Bank, BTD
creditor/claimant are
complete and in order,
prepare and execute
Unilateral Deed of
Assignment, and
collate all available
asset documents for

139
turn-over to creditor/
claimant.
None 2.2 Inform None DR/ADR of the Closed
creditor/claimant that Bank, BTD
documents are ready
for release.
3. Receive notarized 3.1 Release notarized None 1 working day DR/ADR of the Closed
Unilateral Deed of Unilateral Deed of Bank, BTD
Assignment and all Assignment and all
available asset available asset
documents documents to the
creditor/claimant. 67
If documents are to be sent None68 DR/ADR of the Closed
through mail upon the Bank, BTD
client’s request: Department Head, BTD
3.2 Prepare documents
for mailing through
courier of client’s
choice or transmit to
PPD for mailing.
3.3 Transmit documents None 1 working day DR/ADR of the Closed
through courier of Bank, BTD or RO IV, PPD
client’s choice or to
Philippine Postal
Corporation.
67 The release of the Unilateral Deed of Assignment and other asset documents personally to the client shall be made within 4 hours.
68 The clients shall bear the cost of mailing the Unilateral Deed of Assignment and other asset documents either by sending a pre-paid pouch from the courier
of their choice or reimbursement of Philippine Postal Corporation mailing fees.
140
11. Reply to Queries and/or requests relating to the affairs of the closed bank reckoned from receipt of
query/request
These shall cover queries and or requests such as: a) Request for list of requirements and/or forms for transactions with closed
banks, b) Replies to queries relating to affairs of the bank (e.g. salary/ benefits of former employees, shares of stocks, bank
rehabilitation etc.), c) Request for bank documents/information by BSP and other persons/entities, d) Request for list of
stockholders of closed banks by BSP, e) Inquiry on /status of liquidation proceedings/distribution of assets, f) Request for
information/confirmation of balances of institutional creditors by COA/other government agencies, g) Inquiry/status of uninsured
deposits, h) Replies to COA Audit Observation Memorandums, i) Request for confirmation of balances by Independent External
Auditors, j) Inquiry on assets of closed banks.
11.1 Queries and/or requests for list of requirements and/or forms for transactions with closed banks
a. Queries received through mail

Who may Avail: Clients of closed banks /Government Agencies/Other requesting parties
One (1) original letter inquiring /requesting list Requesting clients of closed banks, government agencies, or other
of requirements and/or form for specified parties
transaction
1. Write PDIC to inquire on 1.1 Provide clients/ None 2 working DR/ADR of the Closed
requirements and/or request government agencies/ days Bank
for necessary forms for requesting party with the RBMD involved/BTD
141
transaction/s with the closed requirements to be
bank through the following submitted, prepare and
address: transmit mailing request
to PPD.
PDIC Ayala Office, SSS
Building 6782 Ayala Avenue
corner V.A Rufino St., Makati
City 1226 or
PDIC Chino Bldg.,

Makati City 1231
2. Receive reply. 2.1 Transmit reply to None 1 working day RO IV, PPD
Philippine Postal
Corporation.
days
b. Queries received other than through mail

Who may Avail: Clients of closed banks /Government Agencies/Other requesting parties
No requirements Not applicable
142
1. Contact PDIC to inquire on 1.1 Inform clients/ None 30 minutes DR/ADR of the Closed
requirements and/or request government agencies/ Bank, RBMD
for necessary forms for requesting party on the involved/BTD or
transaction/s with the closed requirements to be RBMG Representative
PAC
bank through any of the submitted, through any of
following69: the following:
Tel. Nos. Trunkline- a. Telephone/mobile

(02) 8841-4000 phone;
b. Email; or
Toll free lines: c. Personally, in case of
1-800-1-888-PDIC or walk-in
1-800-1-888-7342 clients/requesting
parties.
Email to
pad@pdic.gov.ph
Send private message to:

www.facebook.com/officialpdic
TOTAL None 30 minutes
143
11.2 Other queries and/or requests relating to the affairs of the closed banks

Who may Avail: Clients of closed banks /Government Agencies/Other Requesting parties
1. One (1) original letter request from the Requesting clients, government agencies and other parties
clients/Government Agencies with
supporting documents, as necessary
1. Submit letter-request together 1.1 Receive and evaluate the None 7 working RBMG Representative
with supporting documents request submitted or days72 PAC
(as necessary)70. inform the client to submit
supporting documentary
requirements, if
necessary. (PDIC
representatives will not
accept a request with
incomplete supporting
documents).71
70 The client/s is/are advised to transmit the letter-request and supporting documents via regular/registered mail, and to visit the PDIC PAC only as needed, in
accordance with the PDIC Guidelines for Personal Transactions at the PDIC PAC mentioned in Footnote 27.

72 Processing time is reckoned from receipt of complete documents from client/government agency/requesting party.
144
2. Wait for PDIC action. 2.1 Acknowledge receipt of None RLSG - QRC Team or
the request. Perform DR/ADR of the Closed
further evaluation and Bank
inform client/requesting RBMD involved/BTD
party through a letter
reply, telephone or email,
of additional
requirements, if
necessary.
None 2.2 Once submitted letter- None RLSG – QRC Team or
request and supporting DR/ADR of the Closed
documents are found to Bank
be complete and in order, RBMD involved/BTD
verify/validate against
available records (on
hand or in the
warehouse) of closed
banks, evaluate and
prepare corresponding
reply or memo-
recommendation for
approval.
None 2.3 Review/evaluate the None 3 working Group Head,
reply and endorse memo- days RBMG
recommendation for
approval of AAA.
None 2.4 Review, evaluate and None 3 working Sector Head, RLS
approve the reply or days
endorse memo-
recommendation for
approval.
145
None 2.5 Approve the reply or None 3 working President,
memo-recommendation. days Office of the President
None 2.6 Prepare documents for None 2 working RBMG - QRC Team
release to clients to days or
implement the approved DR/ADR of the Closed
reply or memo- Bank
RBMD involved/BTD
recommendation.
3. Receive the requested 3.1 Release documents to None 1 working RLSG – PAC
document/s. client/requesting party day Releasing Officer
personally or prepare the (Releasing Section) for
same for mailing through personal release of
courier of client’s choice document to client
or
or transmit to PPD for RLSG QRC Team or
mailing. DR/ADR of the Closed
Bank and Department
Head, RBMD
involved/BTD, for
mailing
preparation/request
3.2 Transmit documents RLSG QRC Team or
through courier of client’s DR/ADR of the Closed
choice or to Philippine 1 working Bank
None RBMD involved/BTD
Postal Corporation. day
or RO IV, PPD
days
146
Loans Resolution
External Services
147
12. Issuance of Deed of Absolute Sale (Sales Contract Receivable Account)
PDIC processes and issues Deed of Absolute Sale (DOAS) to property buyers with fully paid Sales Contract Receivable
(SCR) accounts.
Office or Division: Loans Management Group

Type of Transaction: G2B (Government to Business); G2C (Government to Client), Closed Bank Transactions
(Private Transactions represented by PDIC)
Who may Avail: Corporate and Closed Bank Clients
1. Valid ID (1 photocopy) DFA, LTO, PRC, NBI, Post Office,
Association.
2. Authorization to request/receive DOAS, if applicable (1 original copy) Person being represented

3. Copy of Contract to Sell, as necessary (1 original copy) Requesting Client
4. Copy of TCT/TD, as necessary (1 photo copy) Registry of Deeds/Assessor’s Office
5. Request for issuance of Deed of Absolute Sale (1 original copy) Requesting Client
148
1. Request for issuance of Deed 1.1 Prepare and submit None 2 working days Assisting Deputy
of Absolute Sale through the memo recommending Receiver for SCR, LMD
PAC or any of the following: acceptance of last
Trunk Line – (02) 8841-4000 payment as full and final
settlement of the
Toll free lines:
account, issuance of
1-800-1-888-7342 DOAS and release of
Email to pad@pdic.gov.ph collateral documents.
FAX No. (02) 8841-4085
Indicate the following information in the

request:
▪ Name of Closed Bank/ Corporate
account
▪ Name of Buyer/s Details of
Collateral
None 1.2 Review the memo and None 2 working days Asst. Department
submit for endorsement Manager, LMD
to approving authority.
None 1.3 Review and endorse None 3 working days Group Head, LMG
the memo for approval.
None 1.4 Review and approve the None 2 working days Sector Head, RLS
recommendation/s.
None 1.5 Prepare and submit the None 1 working day Assisting Deputy
Request Form for Receiver for SCR, LMD
issuance of DOAS.
149
None 1.6 Review and submit the None 1 working day Asst. Department
Request Form for Manager, LMD
issuance of DOAS.
None 1.7 Review and endorse the None 1 working day Group Head, LMG
Request Form for
issuance of DOAS.
None 1.8 Prepare and review the None 6 working days Department Head,
Deed of Absolute Sale. Asset Administrative
Services Department
(AASD)
None 1.9 Review and forward the None 1 working day Assisting Deputy
DOAS to the concerned Receiver for SCR, LMD
AMDG unit.
None 1.10 Review and endorse the None 1 working day Deputy Receiver/
DOAS for signatures. Assisting Deputy
Receiver for ROPA,
AMDD
None 1.11 Review and sign the None 2 working days Group Head - AMDG
DOAS.
None 1.12 Process the notarization None 1 working day Department Head, -
of the signed DOAS and RCLD/LSD
other pertinent
documents.
None 1.13 Prepare Notice of None 1 working day Assisting Deputy
Release of DOAS for Receiver for SCR, LMD
mailing through PPD.
150
2. Receive the DOAS through 2.1 Facilitate delivery of the None 1 working day Department Head -
mail mail to the Philippine PPD
Postal Corporation.
days
13. Issuance of Official Receipt for outright loan payment by borrowers at the Public Assistance Center
PDIC collects loan payments from walk-in corporate and closed bank clients at the Public Assistance Center.
Office or Division: Loans Management Group and Treasury Department

Type of Transaction: G2B (Government to Business); G2C (Government to Client); Closed Bank Transactions
(Private Transactions represented by PDIC)
Association.
2. Authorization to make payment, if applicable (1 original copy) Person being represented

3. Evidence of payment/s for payment/s made through other modes (1 original Bank/entity where payment was
copy of validated deposit/transaction slip, Official Receipt) made
151
1. Request copy of Statement of 1.1 Prepare and issue SOA. None 1 hour Deputy Receiver (DR)
Account for
(SOA) at the PAC, or through Loans/Assisting
any of the following: Deputy Receiver
(ADR) for Loans/
Trunk Line – (02) 8841-4000 Department Head,
LMD
Toll free lines:
1-800-1-888-PDIC or 1-800-1-888-7342
Email to pad@pdic.gov.ph
FAX No. (02) 8841-4085

request:

Account
▪ Name of borrower
Details of collateral, if secured
2. Secure Payment Order Form. 2.1 Issue duly accomplished None 15 minutes Deputy Receiver for
Payment Order Form. Loans/Assisting
Deputy Receiver for
Loans/ Department
Head, LMD
3. Present Payment Order Form 3.1 Receive payment. None 30 minutes Cashier, TD
to the Treasury Department
(TD) and tender payment.
152
OR
Present evidence of
payment/s made through
other modes:
a. Any Philippine National Bank

(PNB) branches using the
PNB Payment Slip indicating
the following:
Company Name: PDIC BURL

– [Name of Closed Bank]
Account Reference No.: [xxxx-
xxxxx-x]
Payor’s Name: [________,
____]
b. Telegraphic transfer
(transaction fee as of posting
date is P15 to P195 for
amounts ranging from P500 to
P10,000, completed in less
than 30 minutes)
c. Postal money order or cheque,

payable to PDIC BURL -
[Name of Closed Bank],
which should be mailed directly
153
to PDIC, Loans Management
Department, 5/F SSS Bldg,
6782 Ayala Ave. cor. V.A.
Rufino St.,Makati City.
(transaction fee as of posting
date is ₱41 to ₱241 for
cheques ranging from ₱500 to
₱10,000, completed in less
than 30 minutes)
Cheque payment shall be

applied only upon clearance of
the cheque.
4. Receive Official Receipt (OR). 3.2 Issue Official Receipt None 15 minutes Cashier, TD
(OR).
TOTAL: None 2 hours
14. Refund for Loan and SCR Overpayment
PDIC processes and refunds overpayment upon request of the borrowers/property buyers or their authorized representative.

Type of Transaction: G2B (Government to Business); G2C (Government to Client); Closed Bank
Transactions (Private Transactions represented by PDIC)
154
Association.
2. Authorization to request/claim for refund of overpayment, if applicable (1 Person being represented

original copy)
3. Evidence of payment/s (1 original copy of validated deposit/transaction slip, Bank/entity where payment was made
Official Receipt)
4. Written request for Refund of Loan Overpayment (1 original copy) Requesting Client
FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1. Written request for Refund of 1.1 Validate/verify the None 4 working days Deputy Receiver/
Loan Overpayment at the PAC request based on Assisting Deputy
or through any of the following: records. Receiver for Loans/SCR,
Trunk Line – (02) 8841-4000 LMD
Toll free lines:
1-800-1-888-7342
FAX No. (02) 8841-4085

request:
155
account
▪ Details of the transaction/s that led to
over payment
None 1.2 Prepare evaluation None 2 working days Deputy Receiver/
memo recommending Assisting Deputy
refund of overpayment Receiver for Loans/SCR,
and supplemental LMD
budget representing the
amount of refund.
None 1.3 Review and submit the None 2 working days Department Head, LMD
evaluation memo.
None 1.4 Review and endorse the None 2 working days Group Head, LMG
evaluation memo for
approval.
None 1.5 Approve the None 2 working days Sector Head, RLS
recommendation for
refund.
None 1.6 Prepare the None 3 working days Department Head -
Disbursement Voucher FCMD
for the amount of refund.
None 1.7 Prepare the cheque for None 3 working days Department Head -
refund. Treasury Dept.
None 1.8 Send the cheque for None 1 working day Deputy Receiver/
refund through mail or Assisting Deputy
deposit to borrower’s Receiver for Loans/SCR,
account. LMD
156
2. Receive the cheque through 2.1 Facilitate delivery of the None 1 working day Department Head - PPD
mail or refund via deposit mail to the Philippine
Postal Corporation
days
15. Issuance of Cancellation of Mortgage and Release of Transfer Certificate of Titles (TCTs), Tax
Declaration (TDs), Official Receipt/Certificate of Registration (OR/CR), and other loan collaterals
PDIC processes and issues loan-related documents, such as Cancellation of Mortgage, Statement of Account, Certificate of
Full Payment to borrowers or authorized representatives of closed banks and/or corporate accounts and/or creditors of closed
banks and releases collateral documents and property titles to buyers of properties of closed banks. PDIC accepts compromise
settlement proposals from the corporate and closed bank clients or their duly authorized representative for the resolution of
loans.

Type of Transaction: G2B (Government to Business); G2B (Government to Business); G2C (Government to
Client), Closed Bank Transactions (Private Transactions represented by PDIC)
1. Written request for issuance of requested document/s (1 original copy) Requesting Client
157
Association.
3. Copy of REM (1 photocopy), as necessary Registry of Deeds
4. Copy of TCT/TD (1 photocopy), as necessary Registry of Deeds/Assessor’s Office
5. Evidence of payment/s (1 original copy of validated deposit/transaction slip, Bank/entity where payment was made
Official Receipt)
6. Authorization to receive/claim requested document/s, if applicable (1 original Person being represented
copy)
CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Request for issuance of 1.1 Prepare the request for None 3 working days Deputy Receiver/
Cancellation of Mortgage cancellation of Assisting Deputy
through any of the following: mortgage to include Receiver for Loans,
Trunk Line – (02) 8841-4000 details of the REM and Loans Management
Titles/TDs Department (LMD)
Toll free lines:
1-800-1-888-7342
FAX No. (02) 8841-4085

request:

accounts
▪ Details of Collateral
None 1.2 Review and endorse the None 3 working days Department Head, LMD
Request for
158
Cancellation of
Mortgage.
None 1.3 Review and approve the None 5 working days Group Head, LMG
Request for
Cancellation of
Mortgage.
None 1.4 Prepare the None 28 working days Department Head,
Cancellation of Asset Administrative
Mortgage. Services Department
(AASD)
None 1.5 Review and submit for None 3 working days Deputy Receiver/
signature the Assisting Deputy
Cancellation of Receiver for Loans,
Mortgage. LMD
None 1.6 Review and affix None 5 working days Department Head -
signature on the LMD, Group Head -
Cancellation of LMG, Sector Head -
Mortgage RLS
None 1.7 Transmit the signed None 1 working day Deputy Receiver/
Cancellation of Assisting Deputy
Mortgage and other Receiver for Loans,
pertinent documents to LMD
Legal Services
Department for
notarization
None 1.8 Receive and notarize None 3 working days Department Head, Legal
the signed Cancellation Services Department
159
of Mortgage and other
pertinent documents
None 1.9 Receive the signed and None 1 working day Department Head,
notarized Cancellation Records Control and
of Mortgage and other Logistics Department
pertinent documents
None 1.10 Prepare Notice of None 2 working days Deputy Receiver/
Release of Cancellation Assisting Deputy
of Mortgage for mailing Receiver for Loans,
through Procurement LMD
and Property
Department (PPD)
2. Receive the COM through mail 2.1 Facilitate delivery of the None 1 working day Department Head - PPD
mail to the Philippine
Postal Corporation.
3. Request the release of TCT, 3.1 Verify/validate the None 1 working day Deputy Receiver (DR)/
TD, OR/CR, or other loan request. and 4 hours Assisting Deputy
collateral at the PAC or through Receiver (ADR) for
any of the following: 3.2 Prepare and submit the Loans/ Department
Head/Group Head, LMG
request for release and 4 hours
Trunk Line – (02) 8841-4000
Acknowledgement
Toll free lines:1-800-1-888-7342 Receipt and Quitclaim.
FAX No. (02) 8841-4085

request:
160
account
▪ Details of collateral
4. Receive the TCT, TD, OR/CR 4.1 Release the TCT, TD, None 1 working day Desk Officer of the Day
or other loan collateral OR/CR or other loan (Accounts Management
collateral. Specialist to Supervising
Accounts Management
Specialist) of RLSG at
PAC
days
15.1 Issuance of Statement of Account (SOA) reckoned from receipt of written request and complete documents

1. Written request for Statement 1.1 Validate/verify the None 12 working days Deputy Receiver/
of Account (SOA) at the PAC or request based on Assisting Deputy
through any of the following: records. Receiver for Loans,
Trunk Line – (02) 8841-4000 LMD
Toll free lines:
1-800-1-888-7342
FAX No. (02) 8841-4085
161
request:

Account
▪ Details of collateral, if secured
None 1.2 Prepare the SOA, None 2 working days Deputy Receiver/
transmittal letter and Assisting Deputy
Communication Service Receiver for Loans,
Request. LMD
None 1.3 Review the SOA, None 2 working days Department Head, LMD
transmittal letter and
endorse the
Communication Service
Request.
None 1.4 Review the SOA, None 2 working days Group Head, LMG
approve the
Request.
None 1.5 Release the SOA for None 1 working day Deputy Receiver/
mailing through Assisting Deputy
Procurement and Receiver for Loans,
Property Department. LMD
162
2. Receive SOA through mail 2.1 Facilitate delivery of the None 1 working day Department Head - PPD
Postal Corporation.
days
15.2 Issuance of Certificate of Full Payment (COFP) reckoned from (a) issuance of Official Receipt for full payment
(if no request for compromise settlement), or (b) from issuance of Official Receipt for full payment or approval
of appropriate approving authority, whichever comes later (if under compromise settlement), for unsecured
loans.
1. Written request for Certificate of 1.1 Validate payment/s None 1 working day Deputy Receiver/
Full Payment (COFP) at the made from records and Assisting Deputy
PAC or through any of the prepare the COFP, Receiver for Loans, LMD
following: transmittal letter and
Trunk Line – (02) 8841-4000
Request.
Toll free lines:
1-800-1-888-7342
FAX No. (02) 8841-4085

request:

account
163
▪ Details of payment
None 1.2 Review the COFP, None 1 working day Department Head, LMD
endorse the
Request.
None 1.3 Review the COFP, None 1 working day Group Head, LMG
approve the
Request.
None 1.4 Transmit the COFP to None 1 working day Deputy Receiver/
the Procurement and Assisting Deputy
Property Department for Receiver for Loans, LMD
mailing.
2. Receive COFP through mail 2.1 Facilitate delivery of the None 1 working day Department Head - PPD
Postal Corporation.
164
15.3 Notice of Action on Request for Compromise Settlement reckoned from receipt of confirmation of terms of
compromise settlement from borrower
a. with outstanding principal of ₱5 million and below

1. Request for compromise 1.1 Receive confirmation of None
settlement at the PAC or the terms of
through any of the Compromise Settlement 10 working days Deputy Receiver/
following: and prepare the Assisting Deputy
compromise settlement Receiver for Loans,
LMD
proposal.
Trunk Line – (02) 8841-4000
Toll free lines:

5 working days Department Head, LMD
1.2 Review and submit the
1-800-1-888-7342 compromise settlement
proposal.
FAX No. (02) 8841-4085

request:
account
▪ Details of collateral, if secured
165
compromise settlement
proposal.
None 1.4 Approve the compromise None 8 working days Loans Resolution
settlement proposal. Committee
2. Receive notice of action 2.1 Facilitate sending of the None 2 working days Department Head, PPD
through mail notice of action to
borrower.
days
b. with outstanding principal of above ₱5 million to ₱10 million

1. Request for compromise 1.1 Receive confirmation of None 10 working days Deputy Receiver/
settlement at the PAC or the terms of Assisting Deputy
through any of the Compromise Settlement Receiver for Loans,
following: from borrower and LMD
Trunk Line – (02) 8841-4000 prepare the compromise

settlement proposal.
Toll free lines: 1.2 Review and submit the 5 working days Department Head, LMD
1-800-1-888-7342 proposal.
166
FAX No. (02) 8841-4085

request:
account
proposal.
None 1.4 Endorse the None 8 working days Loans Resolution
compromise settlement Committee
proposal.
None 1.5 Prepare None 5 working days Deputy Receiver/
recommendation memo Assisting Deputy
for approval. Receiver for Loans,
LMD
None 1.6 Review the None 5 working days Department Head, LMD
recommendation memo.
None 1.8 Endorse the None 5 working days EVP-RLS,
recommendation memo. Office of Executive Vice
President
None 1.9 Approve the None 5 working days President, Office of the
recommendation memo. President
167
2. Receive notice of action 2.1 Facilitate sending of None 2 working days Department Head
through mail notice of action to PPD
borrower.
days
c. with outstanding principal of above ₱10 million

1. Request for compromise 1.1 Receive confirmation of None 10 working days Deputy Receiver/
settlement at the PAC or the terms of Assisting Deputy
through any of the following: Compromise Settlement Receiver for Loans/
and prepare the LMD
Trunk Line – (02) 8841-4000
Toll free lines: proposal.
5 working days Department Head,
1-800-1-888-7342 1.2 Review and submit the LMD
proposal.
FAX No. (02) 8841-4085

request:

Account
168
proposal.
None 1.4 Endorse the None 8 working days Loans Resolution

compromise settlement Committee
proposal.
None 1.5 Prepare None 5 working days Deputy Receiver/

recommendation memo Assisting Deputy
for approval. Receiver for Loans,
LMD
None 1.6 Review the None 5 working days Department Head,

recommendation memo. LMD
None 1.8 Endorse the None 5 working days EVP-RLS,

recommendation memo. Office of the Executive
Vice President
None 1.9 Endorse the None 5 working days President

recommendation memo. Office of the President
None 1.10 Approve the None 40 working days Board Risk

compromise settlement Management
proposal. Committee/ PDIC
Board
169
2. Receive notice of action 2.1 Facilitate sending of None 2 working days Department Head
through mail notice of action to PPD
borrower.
days
170
Asset Management/Disposal
External Services
171
16. Release of Deed of Absolute Sale (DOAS)/Contract to Sell (CTS)/Affidavit of Consolidation
(AOC)/Transfer Certificate of Title (TCT)/Tax Declaration (TD)
Offer to Buy is approved by AAA, Notice of Award/Approval with signed conforme and partial/full payment received by PDIC.
16.1 For properties sold during public bidding; properties sold via negotiated sale with Minimum Disposal Price up
to ₱5 million.
a. For properties sold during public bidding; properties sold via negotiated sale with Minimum Disposal Price up to
₱5 million. - via PDIC PAC
Office or Division: Asset Management and Disposal Department

(Government to Client); Closed Bank Transactions (Private Transactions
represented by PDIC)
Who may Avail: Corporate and Closed Banks Clients
1. Notice of Award with Buyer’s Conforme (1 original copy) PDIC AMDD concerned
2. Proof of full payment/down payment (1 photocopy) Bank or PDIC Cashier where payment
was made
3. Special Power of Attorney, if applicable (1 original copy) Person being Represented
4. Latest government ID of buyer and spouse (if married)/attorney-in-fact (1 DFA, LTO, PRC, NBI, Post Office,
photocopy) Comelec, GSIS, SSS, OWWA, NCWDP,
Identification (PhilID), Company,
Barangay, LGU.
172
1. Submit the Notice of Award/ 1.1 Receive and validate the None 4 working days Department Head -
Approval with signed documents and payment AMDD Concerned
conforme and proof of partial made.
or full payment to PDIC
None 1.2 Request AASD to prepare None 4 working days Department Head -
the sales documents. AMDD concerned
None 1.3 Prepare the sales None 6 working days Department Head -
documents and transmit AASD
to AMDD concerned.
None 1.4 Review and sign the sales

documents.
None 1.4.1 Review and initial None 2 working days Department Head -
sales documents. AMDD concerned
1.4.2 Review and sign None 1 working day Group Head - AMDG
None sales documents.
None 2.1 Notify the buyer through None 1 working day Account Officer- AMDD
phone call or email or concerned
SMS of release of sales
documents.
2.Request the release of 2.2 Transmit sales None 1 working day Account Officer- AMDD
documents in documents to RLSG. concerned
person at the PDIC PAC
173
None 2.3 Prepare title and tax Notarial 1 working day Group Head-RLSG/
declaration. fee for the RCLD Officer
DOAS/
CTS based
on existing
IBP
prescribed
rates
3. Receive the sales documents 3.1 Release of sales None 1 working day Assigned RLSG staff at
in person at the PDIC PAC documents to the Buyer at the PAC
the PDIC PAC.
TOTAL: Notarial fee 21 working
for the days
DOAS/CTS
based on
existing
IBP
prescribed
rates
b. For properties sold during public bidding; properties sold via negotiated sale with Minimum Disposal Price up to ₱5
million. – via mail/courier

174
2. Proof of full payment/down payment (1 photocopy) Bank or PDIC Cashier where payment
was made
4. Latest government ID of buyer and spouse (if married)/attorney-in-fact (1 DFA, LTO, PRC, NBI, Post Office,
photocopy) Comelec, GSIS, SSS, OWWA,
Company, Barangay, LGU.

1. Submit the Notice of 1.1 Receive and validate the None 4 working days Department Head -
Award/ Approval with signed documents and payment AMDD Concerned
confome and proof of partial made.
or full payment to PDIC
None 1.2 Request AASD to prepare None 4 working days Department Head -
to AMDD concerned.
None 1.4 Review and sign sales
documents.
None 1.4.1 Review and initial None 2 working days Department Head -
sales documents AMDD concerned
175
None 1.4.2 Review and sign None 1 working day Group Head - AMDG
sales documents
2.1 Receive notification and 2.1 Notify the buyer through None 1 working day Account Officer-
submit request for the release phone call or email or AMDD concerned
of sales documents through SMS of release of sales
mail/courier. documents.
None 2.1.1 Email/mail buyer to Notarial fee 1 working day Account Officer-
submit an Affidavit/ for the AMDD concerned
Waiver absolving DOAS/ CTS
PDIC/ closed banks of based on
liability in case sales existing IBP
documents are lost in prescribed
transit. rates
2.2 Submit Affidavit/Waiver. 2.1.2 Upon receipt of None 2 working days Account Officer/
Waiver, request Department Head -
RLCD/BDD to release AMDD concerned
title/tax declaration.
None 2.1.3 Transmit to PPD/ None 1 working day Account Officer/
courier the sales Department Head-
documents and AMDD concerned
title/tax declaration for
mailing.
3. Receive the sales documents 2.1.4 Transmit Notice of None 1 working day Records Officer IV -
through mail Approval to Philippine Procurement and
Postal Corporation for Property
mailing. Department (PPD)
176
for the days
DOAS/ CTS
based on
IBP
prescribed
rates
16.2 For properties sold via negotiated sale with MDP of over ₱5 million
a. For properties sold via negotiated sale with MDP of over ₱5 million - via PDIC PAC

2. Proof of full payment/down payment (1 photocopy) Bank or PDIC Cashier where payment was made
4. Latest government ID of buyer and spouse (if married)/attorney- DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS,
in-fact (1 photocopy) SSS, OWWA, NCWDP, NCDA, DSWD, IBP,
PhilHealth, BIR, HDMF, AFP, DOH, Philippine
Identification (PhilID), Company, Barangay, LGU.
177
1. Submit the Notice of Award 1.1 Receive and validate the None 4 working days Department Head
with signed confome and documents and payment AMDD concerned
proof of partial or full payment made.
to PDIC.
None 1.2 Request AASD to prepare None 4 working days Department Head-
to AMDD concerned.
None 1.4 Review and sign sales

documents:
None 1.4.1 Review and initial None 2 working days Department Head-
the sales AMDD concerned
documents.
None 1.4.2 Review and initial None 1 working day Group Head-AMDG
the sales
documents.
None 1.4.3 Review and sign None 3 working days Sector Head-RLS
the sales
documents.
None 2.1 Notify the buyer through None 1 working day Account Officer-
phone call or email or AMDD concerned
SMS of the release of
sales documents.
178
2. Request the release of 2.1.1 Transmit the sales None 1 working day Account Officer-
documents in person at the document to RLSG. AMDD concerned
PAC
None 2.1.2 Prepare the title Notarial fee 1 working day Group Head-RLSG/
and tax. for the RCLD Officer
DOAS/ CTS
based on
IBP
prescribed
rates
3. Receive the sales documents 3.1 Release the sale None 1 working day Assigned RLSG staff
in person at the PDIC PAC documents to the Buyer at at the PAC
the PDIC PAC.
for the days
DOAS/ CTS
based on
IBP
prescribed
rates
b. For properties sold via negotiated sale with MDP of over ₱5 million - via mail/courier

Type of Transaction: G2B (Government to Business); G2G (Government to Government); G2C (Government
to Client); Closed Bank Transactions (Private Transactions represented by PDIC)
1. Notice of Award with Buyer’s Conforme (1original copy) PDIC AMDD concerned
2. Proof of full payment/down payment (1 photocopy) Bank or PDIC Cashier where payment was made
179
4. Latest government ID of buyer and spouse (if married)/attorney- DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS,
in-fact (1 photocopy) SSS, OWWA, NCWDP, NCDA, DSWD, IBP,
PhilHealth, BIR, HDMF, AFP, DOH, Philippine
Identification (PhilID), Company, Barangay, LGU.

1. Submit the Notice of Award 1.1 Receive and validate the None 4 working days Department Head AMDD
with signed confome and proof documents and payment concerned
of partial or full payment to made.
PDIC
None 1.2 Request AASD to prepare None 4 working days Department Head-AMDD
the sales documents. concerned
None 1.3 Prepare the sales None 6 working days Department Head - AASD
documents and transmit
to AMDD concerned.
None 1.4 Review and sign the

sales documents: None
None 1.4.1 Review and initial None 2 working days Department Head-AMDD
the sales concerned
documents.
None 1.4.2 Review and initial None 1 working day Group Head-AMDG
the sales
documents.
180
None 1.4.3 Review and sign None 3 working days Sector Head-RLS
the sales
documents
None 2.1 Notify the buyer through None 1 working day Account Officer- AMDD
phone call or email or concerned
SMS of the release of
sales documents.
2.1 Request the release of sales 2.1.1 Email/mail buyer to Notarial fee 1 working day Account Officer- AMDD
documents through submit an Affidavit/ for the concerned
mail/courier: Waiver absolving DOAS/ CTS
PDIC/ closed banks of based on
liability in case sales IBP
documents are lost in prescribed
transit. rates
2.2 Submit Affidavit/Waiver 2.1.2 Upon receipt of None 2 working days Account Officer/
Waiver, request Department Head- AMDD
RLCD/BDD to concerned
release title/tax
declaration to
AMDD concerned.
None 2.1.3 Transmit to PPD/ None 1 working day Account Officer/
courier the sales Department Head- AMDD
documents and concerned
title/tax declaration
for mailing.
181
3. Receive the sales documents 3.1 Transmit Notice of None 1 working day Records Officer IV -
through mail Approval to Philippine Procurement and Property
Postal Corporation for Department (PPD)
mailing.
for the days
DOAS/CTS
based on
IBP
prescribed
rates
17. Release of Notice of Action on Offer to Buy (OTB), reckoned from opening of OTB box to mailing of
Notice of Action to PPC
Clients submit their offers to buy PDIC and closed banks properties available for negotiated sale posted in the PDIC website.
17.1 Up to ₱5 million
a. Up to ₱5 million (via mail)

1. Duly filled up Offer to Buy (1 original copy) PDIC Website – Assets for Sale
182
2. Documentary Requirements (Offer to Buy of Properties Under Negotiated
Sale):
a. INDIVIDUAL:
If sale on outright /one-time payment
i. Special Power of Attorney, if applicable (1 original copy) Person being Represented
ii. Latest government ID of buyer and spouse (if married)/attorney-in- DFA, LTO, PRC, NBI, Post Office,
fact; (1 photocopy) Comelec, GSIS, SSS, OWWA,
iii. Buyer Information Sheet (1 original copy) PDIC Website – Assets for Sale
If sale on installment
iv. Financial documents that would show paying capacity of the buyer,
if applicable (1 certified true copy or original copy): Certificate of Employer of Buyer, Department of
Employment with Compensation, Certificate of Business Trade & Industry (DTI), Securities &
Registration/DTI Registration, Audited Financial Statements, BIR Exchange Commission (SEC), BIR,
Annual Income Tax Return, Bank Certifications, Bank Statements Banks.
and the like
b. PARTNERSHIP/CORPORATION
If sale on outright/one-time payment
183
i. Certificate of SEC Registration with Articles of Partnership/ SEC
Incorporation (1 photocopy)
ii. Latest General Information Sheet (1 photocopy) SEC
iii. Valid Mayor’s Permit/Business Permit (1 photocopy) Mayor’s Office
iv. Secretary’s Certificate of Authorized Signatory (1 original copy) Client Supplied
v. Latest government ID of authorized signatory/ Corporate Secretary DFA, LTO, PRC, NBI, Post Office,
(1 photocopy) Comelec, GSIS, SSS, OWWA,
i. Certificate of Registration with Articles of Partnership/ Incorporation SEC
(1 photocopy)
vi. Financial documents that would show paying capacity of the buyer, if SEC, BIR, Banks
applicable (1 certified true copy or original copy): Audited Financial
Statements, BIR Annual Income Tax Return,Bank Certifications,
Bank Statements and the like
184
c. GOVERNMENT INSTITUTION
i. Certification on existence of appropriation and availability of funds (1 LGU Budget Officer
original copy) Budget Officer of the government
institution
ii. Certification or Resolution (1 original copy) to indicate: Appropriate LGU Sanggunian Body
• Person authorized to submit an offer in behalf of the
government institution, and Appropriate Approving Authority of the
• Authority to submit an offer indicating the amount and the Government Unit
property details
iii. Latest government ID of authorized signatory (1 photocopy) DFA, LTO, PRC, NBI, Post Office,
1. Completely fill up the offer to 1.1 Open the Offer to Buy None 1 working day Head of RDC
buy and Buyer’s Information (OTB) box and transmit Secretariat
Sheet (indicate NA if not the offers to AMDD
applicable) concerned.
None 1.2 Receive and evaluate the None 2 working days Department Head-
OTB. AMDD concerned
None 1.3 Encode in AASD’s None Head of RDC

Secretariat
database and
acknowledge the offers
received.
185
None 1.4 For complying offers, None 7 working days Department Head-
prepare recommendation AMDD concerned
for Appropriate Approving
Authority. For non-
complying offers, inform
buyers of the denial either
through email, telephone
call, or letter.
None 1.5 Present to the ROPA None 1 working day Department Head-
Disposal Committee AMDD concerned
(RDC). and Chairperson-RDC
None 1.6 Process decision of RDC. None 4 working days Head of RDC
Secretariat
None 1.7 Prepare Notice of None 2 working days Head of RDC

Approval and transmit to Secretariat
AMDD concerned.
None 2.1 Transmit the Notice of None 2 working days Department Head -
Approval to PPD for AMDD concerned
mailing.
2. Receive the 2.2 Transmit Notice of None 1 working day Records Officer IV -
notice of approval Approval to Philippine Procurement and
through mail Postal Corporation for Property Department
mailing. (PPD)

days
186
b. Up to ₱5 million (via email)

Sale):
a. INDIVIDUAL:
If sale on outright /one-time payment
ii. Latest government ID of buyer and spouse (if married)/attorney-in-fact; DFA, LTO, PRC, NBI, Post Office,
187
iv. Financial documents that would show paying capacity of the buyer, if
applicable (1 certified true copy or original copy): Certificate of Employer of Buyer, Department of
Employment with Compensation, Certificate of Business Trade & Industry (DTI), Securities &
Registration/DTI Registration, Audited Financial Statements, BIR Exchange Commission (SEC), BIR,
Annual Income Tax Return, Bank Certifications, Bank Statements and Banks.
the like
i. Certificate of Registration with Articles of Partnership/ Incorporation (1 SEC
photocopy)
188
applicable (1 certified true copy or original copy): Audited Financial
Statements, BIR Annual Income Tax Return,Bank Certifications,
i. Certification on existence of appropriation and availability of funds (1 LGU Budget Officer
original copy) Budget Officer of the government
institution
property details

1. Completely fill up the offer to 1.1 Open the Offer to Buy None 1 working day Head of RDC
buy and Buyer’s Information (OTB) box and transmit Secretariat
Sheet (indicate NA if not the offers to AMDD
applicable) concerned.
OTB. AMDD concerned
189
database and Secretariat
received.
for Appropriate Approving
Authority. For non-
call, or letter.
None 1.5 Present to the ROPA None 1 working day Department Head-
Disposal Committee AMDD concerned
(RDC). and Chairperson-RDC
Secretariat

AMDD concerned.
2. Receive the 2.1 Send through email the None 1 working day Account
notice of approval Notice of Approval to the Officer/Department
through email buyer. Head Concerned-
AMDD Concerned

days
190
17.2 Over ₱5 million to ₱10 million
a. Over ₱5 million to ₱10 million (via mail)
Office or Asset Management and Disposal Department

Division:
Type of G2B (Government to Business); G2G (Government to Government); G2C
Transaction: (Government to Client); Closed Bank Transactions (Private Transactions represented
by PDIC)
Who may Corporate and Closed Banks Clients
Avail:
Sale):
a. INDIVIDUAL:
i. Special Power of Attorney, if applicable (1 original copy) Person being represented
If sale on instalment
191
iv. Financial documents that would show paying capacity of the buyer, if Employer of Buyer, DTI, SEC, BIR,
applicable (1 certified true copy or original copy): Certificate of Banks.
Employment with Compensation, Certificate of Business
Registration/ DTI Registration, Audited Financial Statements, BIR
Annual Income Tax Return, Bank Certifications, Bank Statements
and the like
iv. Secretary’s Certificate of Authorized Signatory (1 original copy) Client supplied
v. Latest government ID of authorized signatory/ Corporate Secretary (1 DFA, LTO, PRC, NBI, Post Office,
192
applicable (1 certified true copy or original copy). ) Audited Financial
Statements, BIR Annual Income Tax Return, Bank Certifications,
i. Certification on existence of appropriation and availability of funds LGU Budget Officer/Budget Officer of
(1 original copy) the government institution
• Person authorized to submit an offer in behalf of the government
institution, and Appropriate Approving Authority of the
property details

1. Completely fill up the offer to 1.1 Open the OTB box and None 1 working day Head of RDC
buy and Buyer’s Information transmit the offers to Secretariat
Sheet (indicate NA if not AMDD concerned.
applicable)
193
OTB. AMDD concerned

received
None 1.4 For complying offers, None 7 working days Department Head -
for AAA. For non-
buyers of the denial
either through email,
telephone call, or letter.
None 1.5 Present to RDC for None 1 working day Department Head -
endorsement to AAA. AMDD concerned and
Head of RDC
Secretariat
None 1.6 Process decision of None 4 working days Head of RDC
RDC. Secretariat
None 1.7 Prepare memo None 10 working Department Head -

recommendation for days AMDD concerned
review and Group Head -AMDG,
endorsement to AAA. Sector Head - RLS
None 1.8 Decide on None 4 working days President

recommendation and Office of the President
transmit to AMDD
concerned.
194
None 1.9 Transmit AAA’s action None 1 working day Department Head-
to RDC Secretariat. AMDD concerned and
Group Head-AMDG

Approval and transmit Secretariat
to AMDD concerned.
None 1.11 Transmit the Notice of None 2 working days Department Head-
mailing.
2. Receive the notice 2.1 Transmit Notice of None 1 working day Records Officer IV-
of approval through Approval to Philippine Procurement and
mail Postal Corporation for Property Department
mailing.
days
b. Over ₱5 million to ₱10 million (via email)

Sale):
195
d. INDIVIDUAL:
Employment with Compensation, Certificate of Business Registration/
DTI Registration, Audited Financial Statements, BIR Annual Income
Tax Return, Bank Certifications, Bank Statements and the like
e. PARTNERSHIP/CORPORATION
196
f. GOVERNMENT INSTITUTION
i. Certification on existence of appropriation and availability of funds (1 LGU Budget Officer/Budget Officer of
original copy) the government institution
• Person authorized to submit an offer in behalf of the government
institution, and Appropriate Approving Authority of the
Government Unit
197
• Authority to submit an offer indicating the amount and the
property details

applicable).
None 1.2 Receive and evaluate the None 2 working Department Head-
OTB. days AMDD concerned
None 1.3 Encode in AASD’s Head of RDC

received
None 1.4 For complying offers, None 7 working Department Head -
prepare recommendation days AMDD concerned
for AAA. For non-
call, or letter.
198
None 1.5 Present to RDC for None 1 working day Department Head -
endorsement to AAA. AMDD concerned and
Head of RDC
Secretariat
None 1.6 Process decision of None 4 working Head of RDC
RDC. days Secretariat
None 1.7 Prepare memo None 10 working Department Head -
recommendation for days AMDD concerned
review and endorsement Group Head -AMDG,
to AAA. Sector Head - RLS
None 1.8 Decide on None 4 working President

recommendation and days Office of the President
transmit to AMDD
concerned.
None 1.9 Transmit AAA’s action to None 1 working day Department Head-
RDC Secretariat. AMDD concerned and
Group Head-AMDG
None 1.10 Prepare Notice of None 2 working Head of RDC

Approval and transmit days Secretariat
to AMDD concerned.
2. Receive the notice 2.1 Send through email the None 1 working day Account
of approval through Notice of Approval to the Officer/Department
email buyer. Head Concerned-
AMDD Concerned

days
199
17.3 Over ₱10 million
a. Over ₱10 million (via mail)

Type of G2B (Government to Business); G2G (Government to Government); G2C
Transaction: (Government to Client); Closed Bank Transactions (Private Transactions
Sale):
a. INDIVIDUAL:
If sale is on outright/one-time payment
If sale is on installment
200
201
i. Certification on existence of appropriation and availability of funds (1 LGU Budget Officer/Budget Officer of
original copy) the government institution
property details
applicable)
202
OTB. AMDD concerned

received.
for AAA. For non-
through email or telephone
call or letter.
None 1.5 Present to RDC for None 1 working day Department Head-
endorsement to AAA. AMDD concern and
Head of RDC
Secretariat
None 1.6 Process decision of None 5 working days Head of RDC

RDC. Secretariat
None 1.7 Prepare memo None 14 working Department Head-

recommendation for days AMDD concerned,
review and endorsement Group Head-AMDG,
to the Board of Directors. Sector Head-RLS and
President – Office of
the President
None 1.8 Decide on None 19 working PDIC Board Risk
recommendation and days Management
203
transmit to AMDD Committee; PDIC
concerned. Board of Directors
None 1.9 Transmit AAA’s action to None Corporate Secretary –

RDC Secretariat: Office of the Corporate
Secretary
1.9.1 Transmit Board None 7 working days Corporate Secretary –
None Resolution to OVP- Office of the Corporate
AMDG. Secretary
None 1.9.2 Transmit Board None 1 working day Group Head-AMDG

Resolution to AMDD
concerned.
None 1.9.3 Transmit Board None 2 working days Department Head -
Resolution to RDC AMDD concerned
Secretariat.

Approval and transmit Secretariat
to the AMDD concerned.
None 1.11 Transmit the Notice of None 2 working days Department Head -
mailing.
2 Receive the notice of approval 2.1 Transmit Notice of None 1 working day Records Officer IV -
through mail Approval to Philippine Procurement and
Postal Corporation for Property Department
mailing. (PPD)
days
204
b. Over ₱10 million (via email)

Sale):
a. INDIVIDUAL:
205
2. PARTNERSHIP/CORPORATION
iv. Secretary’s Certificate of Authorized Signatory (original – 1 copy) Client supplied
vi. Secretary’s Certificate of Authorized Signatory (1 original copy) Client supplied
206
3. GOVERNMENT INSTITUTION
i. Certification on existence of appropriation and availability of funds LGU Budget Officer/Budget Officer of
(1 original copy) the government institution
property details

applicable)
OTB. AMDD concerned

207
received.
for AAA. For non-
buyers of the denial
either through email or
telephone call or letter.
None 1.5 Present to RDC for None 1 working day Department Head-
endorsement to AAA. AMDD concern and
Head of RDC
Secretariat
Secretariat
1.7 Prepare memo None 14 working Department Head-

None recommendation for days AMDD concerned,
review and endorsement Group Head-AMDG,
to the Board of Directors. Sector Head-RLS and
President – Office of
the President
None 1.8 Decide on None 19 working PDIC Board Risk
recommendation and days Management
transmit to AMDD Committee; PDIC
concerned. Board of Directors
None 1.9 Transmit AAA’s action to None

RDC Secretariat:
208
None 1.9.1 Transmit Board None 7 working days Corporate Secretary –
Resolution to Office of the Corporate
OVP-AMDG. Secretary
1.9.2 Transmit Board None 1 working day Group Head-AMDG

Resolution to
AMDD concerned.
None 1.9.3 Transmit Board None 2 working days Department Head -
Resolution to AMDD concerned
RDC Secretariat
the AMDD concerned.
2. Receive the notice of approval 2.1 Send through email the None 1 working day Account
through email Notice of Approval to the Officer/Department
buyer. Head -AMDD
Concerned
days
209
18. Response to inquiries/requests relating to intent to buy, status of property, additional
documents/information on properties for sale, terms and conditions for negotiated sale transactions
related to properties not ready for sale reckoned from receipt of inquiry/request.
For inquiry or intent to purchase a property not ready for sale, PDIC needs further evaluation to address the concerns raised.
18.1 Via mail
(Government to Client); Closed Bank Transactions (Private Transactions represented
by PDIC)
1. Letter request from client (1 original copy) Client Supplied
1. Send letter request. 1.1 Receive, acknowledge and None 6 working days Department Head PAD,
refer to concerned QRC Unit,
Department. Department Head
AMDD concerned
None 1.2 Retrieve/validate None 15 working Department Head
documents, evaluate and days AMDD concerned,
prepare reply to requests. Group Head RBMG,
Group Head LMG,
Group Head RLSG
None 1.3 Transmit the letter-reply to None 1 working day Account Officer/
PPD for mailing. Department Head-
AMDD
concerned/Department
Head PPD
210
2. Receive letter- reply 2.1 Transmit letter reply to None 1 working day Record Officer IV, PPD
Philippine Postal
Corporation for mailing.
days
18.2 Via email
Type of G2B (Government to Business); G2G (Government to Government); G2C (Government
Transaction: to Client); Closed Bank Transactions (Private Transactions represented by PDIC)
1. Letter request from client (1 original copy) Client Supplied
1. Send letter request. 1.1 Receive, acknowledge and None 6 working days Department Head PAD,
refer to concerned QRC Unit,
Department. Department Head
AMDD concerned
None 1.2 Retrieve/validate None 15 working Department Head
documents, evaluate and days AMDD concerned,
prepare reply to requests. Group Head RBMG,
Group Head LMG,
Group Head RLSG
2. Receive letter-reply 2.1 Transmit the letter-reply to None 1 working day Account Officer/
client by email. Department Head-
AMDD concerned
days
211
Procurement
External Services
212
19. Actions on the inquiry of suppliers/ service providers on the specifications of goods and services
to be procured; and other inquiries/requests of suppliers and service providers
General written inquiries by prospective suppliers/service providers on the Corporation’s planned procurements, e.g. inquiries
on specification of goods and services to be procured, payment terms, eligibility forms to be submitted, etc.
Other requests of suppliers/service providers include requests for Certifications of Satisfactory Performance/Completion for
whatever legal purpose it may serve.
Office or Division: Administrative Services Group/Procurement and Property Department (ASG/PPD)

Who may Avail: Providers of goods/services
1. One (1) Original Copy of written inquiry of suppliers/ service providers on the Requesting client
specifications of goods and services to be procured; and other
inquiries/requests of suppliers and service providers
1. File one (1) original copy of 1.1 Acknowledge receipt of Administrative Service
written inquiry/request inquiry/request. Officer II, Procurement
None 5 minutes
through any of the following and Property Department
modes: (PPD)
1.2 Prepare written None 7 hours and 55 Department Head,
reply/items requested. minutes PPD
a. Personal filing/delivery
b. Mail to the following
address: 1.3 Review and approve None 1 working day Vice President,
written reply/items Administrative Services
requested. Group
Department Head,
213
Procurement and Property
Department
Philippine Deposit
Insurance Corporation,
Building, 6782 Ayala
Avenue cor. V.A. Rufino St.,
Makati City 1226 or
PDIC Chino Bldg.,

Makati City 1231
c. Email to pad@pdic.gov.ph
2. Receive reply. 2.1 Release reply (via email None 1 working day Department Head,
and in hard copy via PPD
messenger)/items
requested.
days
20. Actions on Request for Minutes of Meeting of Pre-Bid Conference
Minutes of Meeting of Pre-Bid Conference shall be issued to prospective suppliers/service providers upon written request.
This is in accordance with Section 22.4 of the 2016 Revised IRR of RA 9184.

Who may Avail: Prospective Bidders
214
1. One (1) Original Copy of Written request for Minutes of Meeting of Pre-Bid Prospective bidders
Conference
1. File one (1) original copy of 1.1 Acknowledge receipt of Administrative Service
written request through any Officer II,
request. None 5 minutes
of the following modes: BAC Secretariat/
PPD/ASG
a. Personal filing/delivery 1.2 Prepare transmittal letter None 7 hours and 55 Head of BAC Secretariat/
and photocopy of minutes PPD/ASG
address: Minutes of Meeting.
1.3 Review transmittal and None 1 working day BAC Chairperson
Head of BAC Secretariat approval of release of
Philippine Deposit photocopy of Minutes of
Insurance Corporation, Meeting.
PDIC Ayala Office,
SSS Building, 6782 Ayala
Makati City 1226 or
PDIC Chino Bldg.,

Makati City 1231
2. Receive reply. 2.1 Release photocopy of None 1 working day Head of BAC Secretariat/
Minutes of Meeting(via PPD/ASG
215
email and in hard copy
via messenger).

days
*This service is covered under R.A. No. 9184 (Government Procurement Reform Act).
21. Notice of Action on Request for Reconsiderations/ Clarification on the Bidding Documents and
Related Matters reckoned from receipt of request (Procurement with Approved Budget Contract <
₱1M)
Request for Reconsideration may be filed by disqualified or losing suppliers on decisions by Procurement and Property
Department/implementing unit for procurements through Small Value and Shopping modes. Clarifications on related documents
and requirements for small value and shopping mode of procurement may be requested in writing by prospective
suppliers/service providers.
21.1 Actions on Request for Reconsideration (ABC <₱1M)

Who may Avail: Disqualified suppliers/service providers/contractors
1. One (1) Original Copy of Written Request for Reconsideration Disqualified suppliers/service
providers/contractors
216
1. File one (1) original copy of 1.1 Acknowledge receipt of None Administrative Service
written Request for Request for 5 Minutes Officer II, Procurement
Reconsideration: Reconsideration. and Property
Department
a. Personal filing/delivery 1.2 Prepare written reply. None 7 Hours and Department Head,
b. Mail to the following 55 Minutes Procurement and
address: Property Department
Department Head, 1.3 Review and approve of None 1 working day Vice President,
Procurement and written reply. Administrative Services
Property Department Group
(PPD)
Philippine Deposit
Insurance Corporation,
Avenue cor. V.A. Rufino
St., Makati City 1226 or
PDIC Chino Bldg.,

2228 Chino Roces
Avenue, Makati City
1231
2. Receive reply. 2.1 Release written reply (via None 1 working day Department Head,
email and in hard copy Procurement and
via messenger). Property Department

days
217
21.2 Actions on Clarifications on the bidding documents and related matters (Procurement with ABC <₱1M)

Who may Avail: Prospective bidders
1. One (1) Original Copy of Written Inquiry/Clarification by prospective bidders Prospective bidders
1. File one (1) original copy of Administrative Service
1.1 Acknowledge receipt of
written inquiry/clarification: None 5 Minutes Officer II, Procurement
inquiry. and Property Department
a. Personal filing/delivery 1.2 Prepare written reply. None 7 Hours and Department Head,
b. Mail to the following 55 Minutes Procurement and
address: Property Department
1.3 Review and approval of None 1 working day Vice President,
Department Head, written reply. Administrative Services
Group
Procurement and Property
Department (PPD)
Philippine Deposit Insurance
Corporation,
Building, 6782 Ayala Avenue
cor. V.A. Rufino St., Makati City
1226 or
PDIC Chino Bldg.,
218
Makati City 1231
2. Receive reply. 2.1 Release written reply (via None 1 working day Department Head,
email and in hard copy Procurement and
via messenger). Property Department

days
22. Notice of Action on Requests for Reconsiderations/Clarifications on the bidding documents and
related matters reckoned from receipt of request (Procurement with Approved Budget for the Contract
> ₱1 million)
For projects procured through public bidding, Requests for Reconsiderations may be filed by disqualified bidders within 3
calendar days from receipt of Notice of Disqualification in accordance with Section 55.1 of the 2016 Revised IRR of RA 9184.
Written request for clarifications on bidding documents by prospective bidders must be submitted at least 10 calendar days
before the deadline set for submission of bids in accordance with Section 22.5.1 of the 2016 Revised IRR of RA 9184.
22.1 Notice of Action on Requests for Reconsideration (ABC>₱1M)

1. One (1) Original Copy of Written Request for Reconsideration Submitted by disqualified
suppliers/service providers/contractors
219
1. File one (1) original copy of
written Request for
Reconsideration within 3
1.1 Acknowledge receipt of Head of BAC
calendar days from 1 calendar day
Request for None Secretariat/PPD/ASG
notification of
Reconsideration.
disqualification:
a. Personal filing/delivery
b. Mail to the following 1.2 Deliberate on whether to None Up to 7
address: grant or deny the motion. calendar days BAC/PPD/ASG
from receipt of
Head of BAC Secretariat 1.3 Prepare BAC Resolution. None the MR
Philippine Deposit
Insurance Corporation, 1.4 Review, route and None 3 calendar BAC Chairperson and
PDIC Ayala Office, SSS approve the BAC days Members
Building, 6782 Ayala Resolution.
Avenue cor. V.A. Rufino
PDIC Chino Bldg.,

2228 Chino Roces
Avenue, Makati City
1231
2. Receive reply. 2.1 Release the BAC None 1 calendar day Head of BAC
Resolution (via email Secretariat/PPD/ASG
220
and in hard copy via
messenger).
TOTAL: None
12 calendar
days
22.2 Actions on Clarifications on the bidding documents and related matters (Procurement with ABC>₱1M)

Classification: Complex
Who may Avail: Prospective bidders
1. One (1) Original Copy of Written Inquiry/Clarification by prospective bidders Prospective bidders
1. File one (1) original copy of 1.1 Acknowledge receipt of

Administrative Service
written inquiry/clarification at inquiry.
None 5 Minutes Officer II, BAC
least 10 calendar days Secretariat/PPD/ASG
before the deadline of
submission of bids:
Head of BAC
1.2 Prepare Supplemental/ 7 Hours and
None Secretariat/PPD/ASG
a. Personal filing/delivery Bid Bulletin. 55 Minutes
address: 1.3 Review, route and None 5 calendar BAC Chairperson and
approve of days Members
Head of BAC Secretariat
221
Philippine Deposit Supplemental/Bid
Insurance Corporation, Bulletin.
Makati City 1226 or
PDIC Chino Bldg.,

Makati City 1231
2. Receive reply. 2.1 Release the None 1 calendar day Head of BAC
Supplemental/Bid Secretariat/PPD/ASG
Bulletin (via email and
in hard copy via
messenger).
TOTAL: None7 calendar

days
23. Notice of Action on Protest on Request for Reconsideration denied by BAC, reckoned from receipt of
written protest (Procurement with ABC>₱1M)
Written Protest on Request for Reconsiderations denied by BAC may be filed by disqualified bidders to the Head of the Procuring
Entity per Section 55.2 of the 2016 Revised IRR of RA 9184.
222
Office or Division: Administrative Services Group/Procurement and Property Department (ASG/PPD)/
Office of the President/Treasury Department
Classification: Complex
1. One (1) Original Copy of Written Protest
2. One (1) Original Copy of Verified Position Paper in accordance with Section Disqualified suppliers/service
55.4 of the 2016 Revised IRR of RA 9184. providers/contractors
3. Protest fee in accordance with Section 55.3 of the 2016 Revised IRR of RA
9184.
1. File one (1) original copy of 1.1 Acknowledge receipt of None Administrative Service
written Protest together with written protest and 5 Minutes Officer II, BAC
one (1) original copy of verified position paper. Secretariat/PPD/ASG
Verified Position Paper and Protest Fee
Protest Fee within 7 calendar as provided
days from receipt of BAC in Section
Resolution denying Request 1.2 Issue official receipt for 55.3 of the Cashier, Treasury
1 Hour
for Reconsideration: payment of protest fee. 2016 Revised Department
IRR of RA
a. Personal filing/delivery 9184 (See
b. Mail to the following Table Below)
address: 1.3 Transmit to OP the copy
of written protest, verified
Head of BAC Secretariat position paper and 6 Hours and Head of BAC
Philippine Deposit None
photocopy of official 55 Minutes Secretariat/PPD/ASG
Insurance Corporation, receipt for protest fee
payment.
223
PDIC Ayala Office, SSS 1.4 Prepare and sign written None 5 calendar Head of the Procuring
Building, 6782 Ayala reply. days Agency (HOPE)/
Avenue cor. V.A. Rufino President and CEO
PDIC Chino Bldg.,

2228 Chino Roces
Avenue, Makati City 1231
2. Receive reply. 2.1 Release written reply. None 1 calendar day Administrative Service
Officer II, Office of the
President
TOTAL: Protest Fee 7 calendar

as provided days
in Section
55.3 of the
2016
Revised IRR
of RA 9184
(See Table
Below)
224
PROTEST FEE AS PROVIDED IN SECTION 55.3 of the 2016 Revised IRR of RA 9184
ABC RANGE PROTEST FEE

₱50 million and below 0.75% of the ABC
More than ₱50 million to ₱100 million ₱500,000.00
More than ₱100 million to ₱500 million 0.5% of the ABC
More than ₱500 million to ₱1 billion ₱2,500,000.00
More than ₱1 billion to ₱2 billion 0.25% of the ABC
More than ₱2 billion to ₱5 billion ₱5,000,000.00
More than ₱5 billion 0.1 % of the ABC
24. Release of Results of Ranking of Technical and Financial Evaluation to all participating short-listed
consultants
Results of Ranking of Technical and Financial Evaluation shall be provided to all participating short-listed consultants in
accordance with Section 33.2.4 of the 2016 Revised IRR of RA 9184.

Who may Avail: Short-listed prospective consultants
One (1) Original Copy and One (1) Photocopy of Technical and Financial Short-listed prospective consultants
Proposal
225
1. Submission by Short-listed 1.1 Evaluate proposals and None 7 calendar Technical Working
prospective consultants of prepare results of days Group (TWG)/Project
one (1) original copy and one ranking. Proponent
(1) photocopy of technical 1.2 Prepare and sign results 5 calendar TWG/Head of the
and financial proposal on or of ranking. days Procuring Agency
before the deadline set in the (HOPE)/ President and
Instruction to Bidders CEO
2. Receive reply. 2.1 Release results of ranking 1 calendar day Head of BAC
to shortlisted consultants. Secretariat/PPD/ASG
TOTAL: None13 calendar

days
226
Queries, Requests and Complaints (QRCs)/Customer Assistance
External Services
227
25. Customer Assistance through Personal Appearance/Telephone Call/Email/Facebook/Mail
PDIC employs a centralized monitoring of customer queries/requests/complaints (QRC). Customer QRCs pass through the
Public Assistance Department for assessment whether to provide response or to endorse to concerned unit/agency.
Office or Division: Public Assistance Department (PAD)

Type of Transaction G2G (Government to Government); G2B (Government to Business); G2C (Government to Client)
Who may Avail: Corporate and Closed Bank Clients and the General Public
CHECKLIST OF REQUIREMENTS: WHERE TO SECURE:
1. For personal visit at the PDIC Public
Assistance Center:
1.1 Client Call Slip (CCS) PDIC Ground Floor Lobby Guard
1.2 One (1) original valid ID DFA, LTO, PRC, NBI, Post Office, Comelec, GSIS, SSS, OWWA, NCWDP,
NCDA, DSWD, IBP, PhilHealth, BIR, HDMF, AFP, DOH, Philippine Identification
(PhilID), Company, School, Alumni, Cooperatives, Barangay, LGU, Association.
2. Through mail:
2.1 Signed letter (1 copy – Original) Requesting Client
25.1 File QRC through personal visit at the PDIC Public Assistance Center
25.1.1 Request for an appointment schedule

1. Request for an appointment 1.1 Coordinate request with None 1 working day PAD Information Officer,
schedule by providing the concerned PDIC Public Assistance
purpose of visit and if personnel or unit. Department
applicable, name of PDIC
228
personnel or unit to meet with
through any of the following:
a. Telephone call to the

following numbers:
Tel. No. (02) 8841-4141,

for clients within Metro
Manila
Toll Free No. 1-800-888-
7342, for clients outside
Metro Manila
b. Email to pad@pdic.gov.ph
c. Private message to:
www.facebook.com/official
pdic
2. Receive reply. 2.1 Notify client on status of None 1 working day PAD Information Officer,
request and/or Public Assistance
confirmation of Department
appointment date.

days
229
25.1.2 Personal visit at the PDIC Public Assistance Center
1. Secure Client Call Slip (CCS), 1.1 Provide CCS and check None 5 minutes Lobby Guard,
fill out and submit. completion of entries in Ground Floor
the CCS. Issue/give
Visitor’s ID Pass and a
copy of accomplished
CCS and advise to
proceed at the PDIC-
PAC.
2. Proceed to PDIC-PAC and 2.1 Issue Client Assistance None 5 minutes PAC Guard,
present CCS. queuing number and Public Assistance Center
direct client to the waiting
area.
3. Submit the CCS and the 3.1 Interview client and None 5 minutes Client Assistance
queuing number record personal Counter Representative,
information and QRC Public Assistance Center
details in the system.
4. Receive response or be 4.1 Provide response by None 5 minutes Client Assistance

endorsed to another counter giving the requested Counter Representative,
information/data or Public Assistance Center
endorse client to
applicable counter.
230
25.2 File QRC through telephone call

1. Call any of the following 1.1 Acknowledge the call. None 10 minutes Call Center Agent, Public
numbers and provide Inform the client that Assistance Department
personal information and conversation is recorded.
details of QRC: Record client personal
information and QRC
Tel. No. (02) 8841-4141, for details in the system.
clients within Metro Manila
Toll Free No. 1-800-888-

7342, for clients outside
Metro Manila
2. Receive response or be 2.1 Provide response by None 5 minutes Call Center Agent, Public
advised of a transfer of call to giving the Assistance Department
applicable unit information/data or
transfer client call to
applicable unit.
231
25.3 File QRC through email or Facebook

1. File QRC through any of the 1.1 Record client personal None 1 working day Information Officer,
following modes and provide information, contact Public Assistance
personal information and information and QRC Department
QRC details: details in the system
1.1 Email to
pad@pdic.gov.ph
1.2 Private message to:
www.facebook.com/PDIC
AssetsforSale, for
inquiries on properties for
sale
www.facebook.com/offici
alpdic, for inquiries on
other PDIC services
2. Receive response or be 2.1 Provide response by None 2 working days Information Officer,
advised of referral of QRC to giving the information/data Public Assistance
applicable unit or refer to applicable unit Department

days
232
25.4 File QRC through mail

1. Send a signed letter 1.1 Record client personal None 1 working day Information Officer,
indicating personal information, contact Public Assistance
information and details of information and QRC Department
QRC and attach documents details in the system
relevant to the QRC, if any,
to the address below: 1.2 Prepare response letter
or acknowledgement
Public Assistance letter with referral to
Department applicable unit.
Building, 6782 Ayala Avenue
cor. V.A. Rufino St., Makati
City 1226 or
PDIC Chino Bldg.,
Makati City 1231
None 1.3 Sign and approve 1 working day Unit Head,
response letter or Public Assistance
acknowledgement letter Department
with referral and forward
to PPD for mailing.
2. Receive response or an 2.1 Release info/data to None 1 working day Records Officer IV,
acknowledgement letter via Philippine Postal Procurement and
mail. Corporation for mailing. Property Department
days
233
Home Office
Internal Services
234
26. Response to Repair and Maintenance Works logged through the Administrative Services Group
(ASG) Service Desk
PDIC uses the ASG Service Desk to receive, record, process and monitor requests for various repair and maintenance works.
Office or Division: ASG

Type of Transaction: G2G (Government to Government)
Who may Avail: PDIC personnel
None Not applicable
1. Access ASG Service 1.1 Assign request/task to None TAT for request System Administrator
Desk using PDIC technician of service to be acted c/o ASO II and Building
Intranet to submit provider. upon and/or Grounds and
request. resolved is Maintenance
Supervisor (BGMS)
within 2 hours
General Services
from time of Department
receipt Technician of service
1.2 Do repair work. None
provider
2. Acknowledge if 2.1 Upon resolution of request, None (Note: System Administrator
incident has been record action taken and requesting c/o ASO II and BGMS
satisfactorily mark the request “Closed” personnel is General Services
resolved. in the ASG Service Desk. advised if Department
requested R&M
work cannot be
implemented
during office
235
work hours and
will have to be
scheduled after
office hours)
TOTAL: None 2 Hours
27. Response to Requests for Technical Support logged through the Technical Support Department
(TSD) Help Desk
PDIC uses the TSD Help Desk to receive, record, process and monitor requests for IT Technical Support.
Office or Division: ITG

Type of Transaction: G2G (Government to Government)
Who may Avail: PDIC personnel
None Not applicable
1. Access TSD Service 1.1 Assign request/task to None TAT for request Note: System
Desk using PDIC Technical Support Staff. to be acted automatically assigns
Intranet to submit upon and/or the request to
request. resolved is appropriate Technical
within 2 hours Support Staff
1.2 Provide technical None Technical Support Staff
from time of
assistance. Technical Support
receipt Department
2. Acknowledge if 2.1 Upon resolution of request, None Technical Support Staff
incident has been record action taken and (Note: Technical Support
satisfactorily mark the request “Closed” requesting Department
resolved. in the TSD Help Desk. personnel is
236
advised if
requested
assistance
cannot be
implemented
during office
work hours and
will have to be
re-scheduled.)
TOTAL: None 2 Hours
237
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM

How to send a Accomplish our Client Satisfaction Measurement Form or
feedback/file a Complaint Form and drop them in our suggestion box or
complaint? complaint drop box, respectively, located at the PDIC Public
Assistance Center; or
Bring your concerns to the attention of the Officer of the

Day stationed at the PDIC Public Assistance Center; or
Send us your comments/suggestions/ feedback through

email at: pad@pdic.gov.ph
Call PDIC Public Assistance Department at:
Hotline Number (02) 8841-4141
Toll free lines: 1-800-1-888-PDIC or 1-800-1-888-7342
How is Everyday a representative from the Corporate Affairs Group

feedback/complaint opens the suggestion box and compiles and records all
processed? feedback submitted.
Everyday a representative from the Public Assistance

Department opens the complaint drop box and collects all
complaints submitted for endorsement to unit concerned.
Feedback/complaints requiring answers are forwarded to

the relevant offices and they are required to answer within
3/7/20 working days (depending on whether the complaint
is simple/complex/highly-technical) upon receipt of the
feedback/complaint.
The answer of the office is then relayed to the client, in

case of queries or complaints.
For inquiries and follow-ups, client may contact the PDIC

Public Assistance Department through any of the following:
Hotline Number (02) 8841-4141
Toll free lines: 1-800-1-888-PDIC or 1-800-1-888-7342
Direct/FAX : (02) 8841-4085
Email address: pad@pdic.gov.ph
238
FEEDBACK AND COMPLAINTS MECHANISM
Contact information of ARTA: complaints@arta.gov.ph
ARTA, POC, CCB
1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
239
VII. List of Offices
Office Address Contact Information
Philippine Deposit PDIC Ayala Office, Hotline Number (02) 8841-4141

Insurance Corporation SSS Building, Ayala
Avenue corner V.A. Toll free lines: 1-800-1-888-PDIC
Rufino Street, Makati or 1-800-1-888-7342
City, 1226
Direct/FAX : (02) 8841-4085
PDIC Chino Building
2228 Chino Roces Email address: pad@pdic.gov.ph
Avenue, Makati City
1231
240
Attachments
Client Satisfaction Measurement Form
Complaint Form
241

PDIC Citizens Charter LatestEdition

Uploaded by

Copyright:

Available Formats

You might also like

PDIC Citizens Charter LatestEdition

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

PDIC Citizens Charter LatestEdition

Uploaded by

Copyright:

Available Formats

I.

Deposit Insurance. As deposit insurer, PDIC provides a maximum deposit

To contribute to the financial safety and soundness of banks, PDIC implements

We protect the depositing public.

We promote confidence and stability in the banking system.

IV. Core Values

We shall constantly strengthen our resolve to improve our performance and

External Services Page Number

Assessment of Insured Banks 10

External Services Page Number

External Services Page Number

Loans Resolution 147

External Services Page Number

Asset Management/Disposal 171

External Services Page Number

Queries, Requests and Complaints (QRCs)/Customer 227

Internal Services Page Number

26. Response to Repair and Maintenance Works logged through 235

5. Receive Certificate of 5.1 Issue Certificate of None 30 minutes Group Head

Office or Division: Insurance Group / Office of the Corporate Secretary

2. If certification is to be picked up:

PDIC Chino Bldg.,

None 2.1 Gather all documents None 1 working day Accounts

None 3.1 Prepare PDIC None 1 working day Accounts

None 5.1 Conduct offsite None 10 working days Supervising Accounts

None 6.1 Upon bank’s payment of None 1 working day Accounts

8.2 Prepare CSR to be

TOTAL: None 20 working

Office or Division: Insurance Department/Treasury Department/Procurement and Property Department

2. Regular/First Certified Statement (RCS/FCS) to be submitted as follows:

1.2 Fax to:

PDIC Treasury Group (TG)

2.2 Soft copy of the Certified

TOTAL: None 3 working

Office or Division: Insurance Department

FEES TO BE PROCESSING PERSON

TOTAL: None 2 hours and 15

5.1 Method of Delivery is Pick-up

FEES TO BE PROCESSING PERSON

TOTAL: None 2 hours and

5.2 Method of Delivery is Through Mail

2.2 Existing Banks

2.2 Review and approve the None 15 minutes Department Manager

Payment via RTGS shall be

3.b Payment through Land * Per LBP

None 4.3 Verify documents None 1 working day Cashier,

5. Receive decals/standees 8.1 Transmit packed None 4 hours Administrative

TOTAL: None 2 WD 3 hrs

1.2 Authentic evidence of deposit Depositor

For co-depositor for joint accounts – (1 original or clear and legible

Affidavit of Loss [if submitted through mail/email] (1 original or clear

• Basic Requirements (refer to item 1 above)

• Basic Requirements (Refer to Item 1 above)

2.2 Minor Depositor (below 18 years old)

• Medical Certificate stating the nature and extent of Attending Physician

2.4.2 Claimant is the Court appointed guardian

2.4.3 Claimant is the Depositor’s Representative (If no court

2.5 Deceased Depositor