ABSTRACT :

Visually impaired individuals represent a significant segment of our population encountering

specific challenges when interacting with digital interfaces especially during form
completion. In the context of railway ticket booking, these obstacles can impede their
access to essential services. Our project addresses this issue by proposing a streamlined
procedure that simplifies the ticket booking process for visually impaired users. Key modules
include user sign-up/sign-in, ticket booking, payment and email generation. By integrating
advanced techniques such as haptic keyboards, screen readers, computer vision, OCR, voice
recognition, CNNs for image processing, cloud-based approaches, secure eye features and a
recognition server we create an accessible and efficient platform. Collectively, these
algorithms enhance user experience ensuring seamless navigation for visually impaired
users throughout the booking process.

Introduction

Vision, our most dominant sense, is fundamental to virtually every aspect of our lives. Yet, a
staggering 2.2 billion people worldwide grapple with near or distance vision impairment.
Within this population, visually impaired individuals encounter distinct challenges when
navigating the digital realm. While optical character recognition (OCR) technology has
facilitated the reading of printed content for the blind, completing paper-based forms
remains a significant hurdle. Unlike reading, which can often be done independently, filling
out forms frequently requires human assistance.

The Indian Railway Catering and Tourism Corporation (IRCTC), a crucial platform for booking
train tickets, presents particular difficulties for visually impaired users. This paper delves
into the intricacies confronted by visually impaired individuals when dealing with IRCTC
forms. We investigate existing solutions, propose enhancements, and advocate for a more
inclusive approach to form design. By tackling these challenges, our goal is to empower
visually impaired users to autonomously access essential services and contribute to a digital
landscape that fosters equity and accessibility.

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why proposed system: 2 sentences

Proposing this architecture is essential because visually impaired individuals currently lack a
dedicated method for independent form filling on the IRCTC website. This limitation forces
them to rely on assistance, hindering their autonomy and access to essential services. By
implementing accessible features, we aim to empower visually impaired users to navigate
and interact with the platform independently.

proposed architecture

module description

LOGIN MODULE:

In the initial login module designed for visually impaired users accessing IRCTC services,
individuals engage with a haptic keyboard [4] where typing "G" prompts suggestions of apps
starting with that letter such as Google, Gmail, or Google Drive facilitating navigation on
laptops or phones. A screen reader [3] assists in locating the search button within Google
enabling users to proceed to the IRCTC website or app if installed. Upon accessing IRCTC,
users are prompted to select their preferred language among options like Tamil, English,
Telugu, Hindi or more. Subsequently, users choose between existing or new user options
initiating the first module of the ticket booking process tailored for the visually impaired.

NEW USER:

In the registration process for new users on the IRCTC platform, visually impaired individuals
are guided through a streamlined procedure optimized for accessibility. Initially, users are
prompted to create a username and password with a screen reader [3] facilitating input
through voice recognition technology [4] [5] [9]. Additionally, users select a security
question and provide an answer for enhanced account security. Subsequently users
encounter a popup message requesting access to their device's camera, which if granted
enables users to conveniently fill out forms by showing identification documents. However,
users also have the option to proceed with the normal flow where they can manually type in
all required information. This alternative approach is typically utilized by users without
visual impairments. Leveraging the document object model (DOM) the system efficiently
manages the popup message enabling users to make an informed choice about utilizing the
camera. Once users opt to proceed with the camera computer vision technology [4] is
employed to recognize users' faces [2] [5] and capture images of their Aadhar cards for
identity validation. To aid visually impaired users, an Euclidean distance algorithm [1]
assesses image quality and prompts adjustments for optimal capture. If the system detects
an incorrect image it promptly notifies the user to provide a proper document for
verification. Upon successful validation pertinent details such as name, date of birth, contact
information and address are extracted from Aadhar card while additional details like
occupation and marital status are collected via voice recognition [2] [5] [9]. To facilitate
address updates users can utilize their phone number's IP address to retrieve their current
location enhancing convenience. The registration process is further streamlined through
auto-detected captcha facilitated by machine learning techniques like CNN [2] eliminating
barriers for visually impaired users. In the event of errors the system employs a think cloud
approach, highlighting specific areas requiring correction to expedite the rectification
process. Upon completion, user information is securely stored in the database granting
access to IRCTC services.

EXISTING USER:
In the subsequent step of the first module catering to existing users the process follows a
conventional flow where visually impaired individuals rely on screen readers [3] to navigate
through the interface. Upon accessing the login page, the screen reader assists users in
identifying and filling in their username and password fields. Utilizing voice recognition
technology [4] [5] [9] users input their credentials allowing seamless access to their existing
accounts. The screen reader effectively communicates any prompts or notifications
displayed on the screen ensuring users can interact with the system effortlessly. The
method employed for entering captcha remains consistent with the approach used during
the new user registration process ensuring accessibility for all users. Once authenticated,
users gain access to their accounts and can proceed to book their tickets seamlessly. This
straightforward process aims to provide a user-friendly experience for existing IRCTC users
ensuring efficient navigation and interaction with the platform.

TICKET BOOKING:
After successfully logging into their account, users proceed to input details such as the
source and destination with the aid of voice recognition technology [4] [5] [9]. However, the
conventional date picker utilized by IRCTC poses challenges for visually impaired individuals
due to difficulties in selecting the date and month accurately. To address this issue a text
box is provided where users can verbally specify [4] [5] [9] the desired date for their ticket
simplifying the process. Following this users select their preferred class and coach using
voice recognition. Once these details are provided the system generates a list of available
trains. To assist visually impaired users in selecting their desired train a text box is
implemented where users can verbally input the train name for quick search and booking. If
the searched train is unavailable on the specified date the system automatically suggests
alternative trains that meet the user's requirements ensuring a seamless booking
experience for visually impaired users.

PAYMENT:
After selecting the desired train, the user proceeds to the payment stage, where the screen
reader [3] reads out available payment options. Upon selection of the preferred method
such as UPI or internet banking the system facilitates the transaction process accordingly.
For UPI payments, the system generates a QR code for scanning enabling users to complete
the transaction on their mobile devices. Alternatively, if the user opts for internet banking
they are prompted to choose their bank. Utilizing the secure eye method[7] sensitive
information inputted during the transaction is protected. With secure eye, users input their
credentials on a white screen ensuring privacy, as the information remains hidden. The
system securely captures and validates the user's details completing the payment process.
Leveraging a recognition server [6] , transactions are executed securely, with data stored
within the session and assigned a unique identifier. After the session concludes the data is
promptly discarded mitigating the risk of replay attacks and ensuring a secure payment
experience for users.

GMAIL:

Upon completing the payment process, an invoice is generated containing the details of the
booked ticket. To cater to visually impaired individuals, the invoice is provided in an auditory
format allowing users to access the information effectively. If the user wish to download the
receipt they have the option to choose between downloading it in a standard format or as
an audio file. This flexibility ensures that users can access and manage their booking
information according to their preferred method.[8]

Conclusion

References
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Visually Impaired. IC4-2015, 06.

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3. Dvukhhlavov, D., Melnyk, K., Dvukhhlavova, A., & Shatalov, A. (2023). Technology of
Webpages Development to Support Accessibility Requirements for Blind People Using NVDA.
KhPI Week on Advanced Technology, 06.

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Multimodal Navigation Perception System for the Visually Impaired. TEECCON, 06.

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7. S S, L., Rai, A. V., R, L., R, A., & Pai, A. V. (2022). Secured Eye Pay: An E-payment a Application
for Visually Impaired People. MECON, 07.
8. Sharma, A., Sharma, S., Ahmed, V., Jana, B., & Rani, K. (2022). An Effective Approach to
Speech-based Email Assistance for Visually Impaired People. ICSC, 04.

9. Shin, H., Lim, J.-M., Lee, J.-u., & Kyung, K.-U. (2013). Background Display for Visually Impaired
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