Ref: SRMU/T&P/2023-24/ Date: 5-March-2024

Notice: Placement Cell

Recruitment by Genpact
Attn: ALL(UG/PG)-2024 Batch
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go
deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in
reality, and reinvent the ways companies work to make an impact far bigger than just our bottom
line. We’re harnessing the power of technology and humanity to create meaningful
transformation that moves us forward in our pursuit of a world that works better for people. Now,
we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep
learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities,
and pushing boundaries to turn our vision into reality. And as you help us create a better world,
we will help you build your own intellectual firepower.

Other relevant details are as under:-

Website : https://www.genpact.com
Role : Dispute Support Analyst
CTC : 2.75 LPA to 3.50 LPA
LOCATION : Pan India

All the students of above courses- 2024 batch of SRMU are to register
on below given link latest by 06-March-2024 Till 11 Am.

Link : https://forms.gle/PhSD3GkjdAoK2iQA6
Drive Coordinator : Mr.Gaurav Saxena (9936166622)

Dr Om Prakash
Distribution:
1.The Chancellor / Pro Chancellor for kind information
2.Honorable VC / Pro VC Sir/ Registrar Sir
3Concerned department
Key Responsibilities:(Dispute Support Analyst)

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Accurately capture dispute related information in accordance with Reg E, Reg Z, NACHA, and payment network (Visa, MasterCard) rules.

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Use available information and tools to validate identity of the caller to safeguard Member information.

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Initiate effective and timely written communication with Members.
Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and

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submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA

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Operating Rules, and other applicable regulations.

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Effectively guide Members to navigate online tools and applications to enable uploading of documents.

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Adhere to all policies and procedures while showcasing Member centric servicing ethos.

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Ensure high quality service delivery in a 24/7 environment.

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Take allotted training and execute on action plans discussed during coaching sessions

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Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
Seek steady improvement according to the QA guidelines.

Minimum Qualification:

● Graduate/Bachelor’s Degree preferred

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Comfortable working in a 24/7 work Environment with Rotational shifts.
Preferably have 0-2 years’ experience performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or

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credit card industry
Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and
accurate written/verbal responses

Preferred Qualifications/ Skills

• Excellent customer service skills and ability to assist in customer inquiries independently.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and
external customers.
• Self-disciplined, diligent, proactive and detail oriented
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
• Ability to maintain high levels of confidentiality and data security standards
• Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
• Keen attention to detail, customer profiling and pattern identification
• Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and
FCRA