Name:

Fahad Mehboob
Roll No:
FC-2481
Class:
BBA – 4th
Department:
Management Sciences
Course:
M.I.S
Submitted To:
Mam Ambreen Ramy
System for Collaboration and Social Sciences

Workers need more than email to collaborate in the workplace.

Attaching documents is clumsy and sometimes forgotten. You always
forget to copy someone, or they get mad if you include them. Finding
old conversations is hard, and seeing common conversation threads to
the end can be impossible. On top of all of that, a lot of employees don’t
check their inboxes because they’re overflowing in a never-ending
battle.
We’ve pushed email so far that it’s now nearly impossible to have a
meaningful conversation between multiple people. That’s why
companies are starting to use more sophisticated collaboration systems.
With the right collaboration system, businesses can equip their workers
with a communication tool that meets their needs.
What is a collaboration system?
A collaboration system uses software and technology to enable humans
to communicate and share documents in a digital space. Companies use
collaboration systems to solve work-related problems such as chaotic
communication, paper-heavy processes, or inability to offer workers
telecommuting opportunities.

What’s the goal of a collaboration system?

The goal of collaboration systems is to make collaboration easier for
humans in the workplace.
Employees need to work together to accomplish common goals. That
means they need to cooperate, communicate, coordinate, share, debate,
brainstorm, and solve problems. In short, they need to collaborate.
Collaboration systems help workers collaborate. Their goal is to make
collaboration faster, easier, more enjoyable, smoother, minimize
miscommunication, and provide more opportunities for workers to
collaborate.
It’s up to humans to collaborate, but collaboration systems are a strategic
way to facilitate collaboration in the workplace.
Why do companies need a collaboration system?
There are many reasons why businesses need and use collaboration
systems, but here are a few notable ones:
1. Collaboration is easier and faster:
No more phone calls, in-person meetings, or emails. If you need a
question answered, write a comment in the appropriate channel and
quickly receive your answer. If a coworker needs a document from you,
give them access in a few clicks. Need to address the entire company?
Create and post an announcement in seconds. And just in case other
coworkers ask the same question, need the same document, or missed
that particular announcement, everyone will see the same information
because it’s permanently stored.
2. Remote and flexible work are possible:
Remote work is becoming normal and expected. The ability to offer
telecommuting opportunities and the option to hire remote workers is
powerful. If a workforce successfully adopts a collaboration system, it
makes it possible to log in from anywhere. Collaboration software is
accessible through multiple devices, anywhere with an internet
connection, and available 24/7.

3. Travel time and costs are reduced:

Traveling is time-consuming and expensive. With a collaboration
system, companies can have important conversations more frequently on
private channels. Instead of delivering a speech at each branch, make an
announcement to the collective company on a universal newsfeed the
entire workforce will see.
Workers can converse indefinitely and the entire conversation plus
documents will be saved. Use power search to quickly find previous
comments and notes. If another employee needs access to meeting notes,
grant them access to the appropriate channels and they will see the
channel’s history of comments.
4. More opportunities to collaborate:
In addition to easier and faster collaboration, workers can collaborate
more frequently with these software tools. Employees have constant,
immediate access to every other worker. Collaboration systems offer
their service 24/7, accessible from multiple devices, and available almost
anywhere. Workers will see announcements, questions, comments, and
documents with more frequency due to the availability of collaborating.
What are the types of collaboration systems?
Collaboration systems can be broken up into two broad categories:
Asynchronous:
Asynchronous collaboration systems do not provide real-time
communication. The most common example is email or message boards.
With asynchronous communication, you don’t expect everyone to
consume and engage with the content at the same time. Team members
can view the information when it is convenient for them and jump in and
out of the conversation as required. It also gives team members a chance
to reflect on responses rather than just give reactions.
Synchronous:
Synchronous collaboration systems provide real-time communication.
Examples are instant messaging and video calls. Here, everyone is
supposed to participate at the same time. Synchronous conversations are
helpful when you are trying to get the mood of others or when
something is a true emergency that requires immediate communication.
What collaboration tools do businesses use?
There are a lot of useful tools out there. Here are some popular options:
1. Microsoft Teams
Microsoft released its own collaboration software called Microsoft
Teams. Naturally, it integrates very well with other Microsoft products.
2. Slack
Slack is a collaboration tool that offers video calls, instant messaging,
channels, and private messaging. Slack leans towards synchronous
communication, expecting most of your team to be instantly available
when pinged. Slack also has some deep integrations with other cloud
products, allowing you to do much more than just chat.
3. Kiss flow Digital Workplace
Kiss flow has an asynchronous framework, encouraging teams to post
updates, have discussions, and share documents. Kiss flow treats
collaboration as “unstructured work” and on the same platform has
options for more structured work such as projects and processes.
4. Workplace by Facebook
The popular social media Facebook created a collaboration software
called Workplace. It looks and feels like Facebook, but its function is to
facilitate teamwork. Users can create business profiles on a separate and
private network, post in an activity feed, and join groups.
Why might Kissflow be the best option for your organization?
1. Features
Kissflow Collaboration comes with the must-have features every
collaboration tool needs. Make company-wide announcements in an
activity feed. Respond to posts with nest comments for easy reading. Or
have department-specific conversations in private channels. Digitize and
share important documents.
2. Intuitive interface
Using Kiss flow comes as naturally as using social media. Workers
quickly understand Kiss flow with minimal or no training.
3. Adding workflows
Kiss flow doesn’t stop with collaboration. It also offers workflows for
projects and processes. Businesses can easily add workflow options so
they have all their digital needs in one place.
4. Scales with growing companies
No matter what size your business is, Kiss flow has a price plan that can
meet your needs.
Time to upgrade
If your organization still relies on email for its main collaboration
system, it’s time to make a switch. But don’t just use the first flashy
thing you come across. Make sure you know what you are looking for
and which type of tool will serve you the best.
Collaboration is a great thing for any workplace and finding the best
system will help you get the benefits even faster!
What is Social Business?
Many firms today enhance collaboration by embracing social business the use of
social networking platforms, including Facebook, Twitter, and internal corporate
social tools to engage their employees, customers, and suppliers. These tools
enable workers to set up profiles, form groups, and “follow” each other’s status
updates. The goal of social business is to deepen interactions with groups inside
and outside the firm to expedite and enhance information sharing, innovation, and
decision making. A key word in social business is “conversations.” Customers,
suppliers, employees, managers, and even oversight agencies continually have
conversations about firms, often without the knowledge of the firm or its key
actors (employees and managers).

Supporters of social business argue that, if firms could tune into these
conversations, they would strengthen their bonds with consumers, suppliers, and
employees, increasing their emotional involvement in the firm. All of this requires
a great deal of information transparency. People need to share opinions and facts
with others quite directly, without intervention from executives or others.
Employees get to know directly what customers and other employees think;
suppliers will learn very directly the opinions of supply chain partners; and even
managers presumably will learn more directly from their employees how well they
are doing. Nearly everyone involved in the creation of value will know much more
about everyone else.

If such an environment could be created, it is likely to drive operational

efficiencies, spur innovation, and accelerate decision making. If product designers
can learn directly about how their products are doing in the market in real time,
based on consumer feedback, they can speed up the redesign process. If employees
can use social connections inside and outside the company to capture new
knowledge and insights, they will be able to work more efficiently and solve more
business problems. Table 2.2 describes important applications of social business
inside and outside the firm.

BUSINESS BENEFITS OF COLLABORATION AND

SOCIAL BUSINESS

Although many articles and books have been written about collaboration, nearly all
of the research on this topic is anecdotal. Nevertheless, there is a general belief
among both business and academic communities that the more a business firm is
“collaborative,” the more successful it will be, and that collaboration within and
among firms is more essential than in the past. A recent global survey of business
and information systems managers found that investments in collaboration
technology produced organizational improvements that returned over four times
the amount of the investment, with the greatest benefits for sales, marketing, and
research and development functions (Frost and White, 2009).

Examples:
Examples of social business systems include intranets;
forums; message boards; document and file-sharing tools; blogs; activity
streams and news feeds; video/web conferencing systems; and other
types of collaboration tools.