Quality Management System

Course Curriculum www.hiit.ng

Course Overview:
The Quality Management System course provides the student with a comprehensive understanding of the role of quality management system in
an organization and the overall benefits of implementing Quality Management System in an organization.

WEEK DAY MODULE OBJECTIVES TOPICS HOURS

1. What is Quality Management?
2. What is ISO and ISO 9001:2015?
This module introduces students to Quality 3. Why is ISO standards important to
1. Introduction to Quality
Day 1 Management System and how it differs from companies? 4. 1.50
Management System
other Management Systems Related ISO standards
5. History of Quality Management
6. Key improvements to 9001: 2015
Week 1

1. Why QMS is important?

This module introduces students to Quality 2. What are Integrated Management
2. Introduction to Quality
P Management System and the importance of Systems? 3. 1.50
Management System 2
being certified Accreditation & Certification Bodies
4. Advantages of QMS Certification

1. Goals for Implementation of QMS

2. Requirements for Quality
3. Implementation of This module extensively describes the
Management System 3.
P Day 2 Quality Management modalities involved in implementation of ISO 1.50
Roles of Quality Management
System 9001:2015
Professionals 4.
Steps to achieve QMS certification

3. Implementation of This module extensively describes the 1. What is Quality Assurance?

P P Quality Management modalities involved in implementation of ISO 2. What is Quality Control? 1.50
System 2 9001:2015 3. What is Quality Planning?
WEEK DAY MODULE OBJECTIVES TOPICS HOURS
1. What are Quality Management
Principles?
2. What are the different Quality
5. Understanding Quality Explain and expound on the Quality
Management Approaches and how
Week 2 Day 3 Management Principles & Management Principles and the different quality 1.50
are they implemented?
Approaches approaches
3. What is the relevance of Risk based
thinking in the implementation of
Quality Management System?

1. Customer Focus
2. Leadership
This module provides in-depth understanding
5. Understanding Quality 3. Engagement of People
of the quality management principles and their
P P Management Principles & 4. Process Approach 1.50
applicability in order to have a healthy quality
Approaches 2 5. Improvement 6.
management system.
Evidence Based Decision Making
7. Relationship Management

1. What is the PDCA cycle?

5. Understanding Quality This module describes the relevance of Process
2. What is the relevance of the PDCA
P Day 4 Management Principles & Approach and Process Mapping in conjunction 1.50
cycle?
Approaches 3 with the PDCA (Deming) Cycle

1. What is Process Mapping and how

relevant is it to effective Quality
Management planning and execution?
5. Understanding Process Explain in details the importance of Process 2. What are Documents?
P P Mapping & Different Mapping, describe the ddifference between 3. What are Records? 1.50
QA/QC analysis tools documents and records. 4. Documented Information
Hierarchy in QMS
5. Documentation Numbering in
QMS

1. What is meant by the ISO 9001

framework?
2. What is ISO 9001:2015 Standard?
9.Understanding This module will provide in-depth knowledge
3. Key differences between ISO
Week 3 Day 5 9001:2015 Structure and on the 9001:2015 framework and the auditable 1.50
9001:2015 & ISO 9001:2008
Clauses clauses of the QMS standard
4. What is ISO 19011:2018?
5. What is ISO 9001:2015 Clauses and
Sub-Clauses?
WEEK DAY MODULE OBJECTIVES TOPICS HOURS
1. Clause 4 -Context of the
This is a continuation of the module on
9.Understanding Organization
9001:2015 framework and clauses with key
P P 9001:2015 Structure and 2. Clause 5 - Leadership 1.50
emphasis on the interpretation of clauses from 4
Clauses 2 3. Clause 6 - Planning
to 7
4. Clause 7 - Support

1. Clause 8 - Operations
2. Clause 9 - Performance Evaluation
This is a continuation of the module on
9.Understanding 3. Clause 10 - Improvement
9001:2015 framework and clauses with key
P Day 6 9001:2015 Structure and 4. Recap on PDCA cycle 3.00
emphasis on the interpretation of clauses from 8
Clauses 2 5. Risk Management in line with ISO
to 10
9001:2015
6. Change Management

1. What is an Audit?
2. What is an Inspection?
3. What is a Gap Analysis?
4. Key difference between Audits &
This module examines the different
Inspections
Week 4 Day 7 Process Approach Audit 1 classification of Audits (1st Party, 2nd party and 1.50
5. 1st Party Audit (Internal Audit)
3rd Party Audits) and their different approaches
6. 2nd Party Audit (External/Supplier
Audit) 7. 3rd Party Audit
(External/Regulatory Audit)
8. Pre-Audit & Their Purposes

1. The Audit Process

2. Process Approach Audit Planning
3. Formation of Audit Teams
4. Auditors Responsibilities &
This module explains how audits are planned Activities 5.
P P Process Approach Audit 2 and conducted in line with ISO 9001:2015 and Auditors Knowledge & Skills 6. 1.50
ISO 19011:2018 Confidentiality of Audit
7.Documented Information Review
8. The Psychology of Audits
9. Questioning Techniques & Active
Listening
WEEK DAY MODULE OBJECTIVES TOPICS HOURS
1.What is an Audit Checklist?
2. Advantages and Disadvantages of
using Checklists
3. Guide to designing effective
Describe the importance of an Audit Checklist
Corrective Action Requests checklist 4.
P Day 8 and how Non-Conformances are to be noted 1.50
& Close Out Reports 1 Taking Audit notes with the aid of
and closed out
Checklists 5.
What is an Audit Finding? 6.
What are Audit Recommendations
and Opportunities for Improvement?
1. What is Non-Conformance?
2. What is a Deviation?
3. Legal Compliance & Conformance
with ISO Standards
4. Classifications of Non-
Conformance
5. What is CAPA?
This module clearly describes the relevance of 6. What is a Corrective Action
Corrective Action Requests
P P Corrective Action Request and Classifications of Request (CAR)? 1.50
& Close Out Reports 2
Non-Conformance. 7. Closing out of a CAR
8. Certification Decisions based on
Non-Conformance
9. Prelimnary Audit Reports
10. Final Audit Reports
11. Surveillance Audit
12. ISO 9001:2015 Re-Certification
Audit
Total 24.00