VISITOR’S FLOW & TOUCHPOINT DESTINASI

Activity/ Learning/ Interaction/

Sightseeing/ Touring : Park,
Greeting Service Guiding Service Clean, Hygiene, Safety Garden, Sawah, Hutan, Situs Pertunjukan Seni,
Ticketing Interpretasi/Storyline & Security Service Bersejarah/Spot, Heritage Site Budaya. Interaksi
dengan Komunitas
1 2 3 4 5
Pintu Masuk Information Local Tour, Walking, Jalan Setapak, Event, Sanggar,
Entrance Center Sepeda, Andong, Trails Venue
Cars dll
Rest Area Picture/
Toilet, 6 Selfies
❑ Kantor Pengelola Key Success Factor Tempat
Sampah
❑ Posko Keamanan/Darurat/ Bencana & • Visitor Management & Daya Dukung
Keselamatan • Calendar of Event
❑ Posko Kesehatan • Standar Fasilitas & Pelayanan
❑ Fasilitas : Air, Listrik, Jalan, Jaringan • Panduan Safe Mobility (Do’s & Dont’s) Meals/
Resto/ Food &
Konektivitas, Pengolahan Sampah
Cafe 7 Beverages,
Kuliner
Pintu Keluar Escorted/ Toko Souvenir, Sentra Museum, Hotel,
Exit Self-guided Kreatif, UMKM Gallery Homestay

12 11 10 9 8
Farewell Service Interaction, Site Event Staying
Review/Cust Shopping, Learning - Accommodation
Feedback Packing/Delivery interpretation