Overcoming Challenges in Business Analyst Elicitation

While elicitation is a critical aspect of the business analysis process, it is not without its challenges. In
this article, we'll explore some common challenges that business analysts may encounter during
elicitation activities and strategies for overcoming them:

Stakeholder Resistance: Some stakeholders may be resistant to change or reluctant to share

information. Build trust and rapport with stakeholders, and emphasize the benefits of their
participation in the elicitation process.

Ambiguity and Uncertainty: Requirements may be vague or unclear, making it challenging to elicit
precise information. Use probing questions, examples, and prototypes to clarify requirements and
reduce ambiguity.

Conflicting Priorities: Stakeholders may have conflicting priorities or agendas, leading to

disagreements and challenges in reaching consensus. Facilitate open discussions, identify common
ground, and prioritize requirements based on business value and feasibility.

Lack of Domain Knowledge: Business analysts may lack domain knowledge in certain areas, making it
difficult to understand stakeholders' needs and requirements. Invest time in learning about the
business domain and leverage subject matter experts to fill knowledge gaps.

Scope Creep: Stakeholders may continuously add new requirements or change existing ones, leading
to scope creep and project delays. Establish clear boundaries and scope definitions upfront, and
actively manage changes through a formal change control process.

By proactively addressing these challenges and applying effective elicitation techniques, business
analysts can overcome obstacles, gather accurate requirements, and contribute to the successful
delivery of projects.