SANDEEP AGRAWAL

Professional Objective:

I’m certified Salesforce Developer & I am looking for an opportunity to utilize my skills and abilities working with
an organization that offers professional growth while being resourceful, innovative and flexible. I would like to
work in the area of high knowledge environment and gain expertise and thus make myself an asset of the
company.

Professional Experience:

• Total 12 years’ experience. 3 years in [Inventcolabs Infotech Pvt. Ltd.]

• Working as a Salesforce (SFDC) CRM Consultant in [Inventcolabs Infotech Pvt. Ltd.]

• Worked on CRM 5.0 and Salesforce (SFDC) CRM.CRM practitioner since April 2010.

• Salesforce CRM, Configuration, Data loader, Cliktools, Upload Tools, Campaign Management.

• Preparing the dash board, CSS report, monthly demand and capacity report and snapshot.

Academic Profile:

• MCA, Arya Collage, Jaipur, Rajasthan Technical University, Kota.

Environment: Salesforce (Production & Sandbox), Apex Data Loader, Click tools, Google Chrome, Internet
Explorer, Microsoft office

Responsibilities:
1. Salesforce configuration, Data Maintenance & Testing

• Configuring and updating the new salesforce Objects and fields.

• Creating Test case after Implementation
• Database de-duping and clean-up (get rid of duplicate records) : Regularly perform database de-
duping and clean-up procedures
• Data cleaning (validate data for accuracy): Periodic checks on leads, contacts, activities (open &
closed tasks) and opportunities Creation in salesforce.com
• Data improvements (sync up data from other sources) like Hoover’s, GRS, factiva.com
• Own data integrity, business rules, reporting, and analysis responsibilities
• Maintaining case management in SFDC

2. General Administration:

User maintenance
• Creating and updating New CRM user activation/Deactivation
• Created and maintained users, profiles and roles
1
 • Customizing salesforce.com application based on the user needs
• Creating user and e-mail queue’s and mapping them to region wise
• Resetting & Unlocking user’s passwords

Development of reports and dashboards

• Creating Sales & Opportunity Dashboards in Salesforce as per user's need
• Creation & maintenance of different reports (summary report, matrix report, tabular report etc)
in salesforce.com
• Enforced data integrity for all leads and opportunities promoting accuracy in all weekly forecasts
and monthly reporting

Documentation
• Preparing the SOP, quality checklist for Project and sub process
• Coordination with USA & UK Office: Involved verbal & written communication to help efficient
functioning of processes & tasks handled by Sales Operations, i.e. rolling out new methods,
updating the existing processes, information dissemination within the team
• CRM maintenance - deletion of opportunity, leads, accounts, etc.
• Used Data loader for updating data and to upsert data relations between standard and custom
objects
• Provided ongoing SalesForce.com maintenance and administration services

Skill Sets:

• Salesforce CRM, Data loader, Upload Tools

• Maintaining Client CRM Database Management
• Team management and client handling skill across the countries.
• Good understanding of Microsoft office utilities like MS Excel, MS Power Point, MS Word & MS Access and
Tally
• Highly motivated team player with excellent analytical, problem solving, interpersonal and
communication skills.

Professional Achievements:

Salesforce Certified Administrator

Salesforce Certified Platform Developer I