NIKHIL TADISETTY

SYSTEM ADMINISTRATOR

CONTACT ME PROFESSIONAL SUMMARY

An enthusiastic individual with 3 years of knowledge in Salesforce

Vijayawada, Andhra Pradesh
tadisettynikhil@gmail.com
https://in.linkedin.com/in/nikhil-
tadisetty
https://tadisettynikhil-developer-
edition.ap26.force.com/portfolio/s/
📞 9642282982
Administration and IT services. A quick learner with a stint of taking unique
initiatives for organization and self-improvement, communicating ideas
clearly and resolving issues.
WORK EXPERIENCE
Tata Consultancy Services, System Engineer
July 2019 – Present
MFRP
▶ Replicated Employee Provident Fund Grievance Management System
using Salesforce configuration and Experience Cloud.

Responsibilities in CCS Project

AWARDS ▶ Production Support, Deployment Activities such as Pre-Deployment,

Change set Deployment & Post-Deployment for different affiliates in
⦾ Service & Commitment Award various orgs.
▶ Involved in Training demonstration for Agents and Local Admins.
⦾ On-The-Spot award ▶ Getting on a meeting to understand what the issue user is facing
regarding applications, also provided the correct information in
⦾ Best Team award
creating a case and routed to the correct POC.
▶ Prioritization and assignment of all Incidents, Change Requests &
Problems assigned to the team’s Service Now Queue.
KEY SKILLS
TECHNICAL EXPERIENCE
⦾ Salesforce Administration concepts, ▶ Strong Understanding of Data Modelling concepts such as Apps,
Sales Cloud, Service Cloud, Experience Objects, Tabs, Fields Data types & Relationships (Lookup, Master
Cloud
Detail), Validation Rules, Schema Builder and Lookup Filters.
⦾ MY SQL and Microsoft Excel
▶ Having good knowledge in UI customization in Page layouts, Compact
layouts, List Views, Record Types, Search layouts.
⦾ Multitasker, independent worker and ▶ Hands-on experience in Data Management Tools such as Data Loader,
effective team player with good Data Import Wizard.
communication skills.
▶ Hands-on experience in Workbench.
⦾ Experience working in fast-paced,
▶ Experience with SFDC Knowledge base, Case/Lead Management such
deadline-oriented environments. as Creation (Email-to-Case/Lead, Web-to-Case/Lead), Assignment rules,
Auto-Response rules, Escalation rules.
▶ Proficiency in Process Automation Tools namely Work Flow Rules,
Process Builder, Flow Builder, Approval Process
TOOLS ▶ Developed various Reports and Dashboards as per the need.
▶ Created and configured new users, profiles, permission sets, roles,
⦾ Service Now
queue and public groups according to the business requirement.
⦾ Clip ▶ Knowledge in different levels of Data Access (Organization level, Object
level, Field level, Record level)
▶ Familiar with Omni-Channel Configuration.
▶ Keeping myself up to date with Salesforce release items.
HOBBIES AND INTERESTS ▶ Developed Portfolio using Experience Cloud and Einstein Bot.

⦾ Internet surfing
EDUCATION
⦾ Active participant in Trailhead Events &
▶ VR Siddhartha Engineering College
Quests
2015 – 2019 | B.Tech Information Technology