ESTHER GRACE SUICO

General Virtual Assistant | CSR

WORK EXPERIENCE

Experienced virtual assistant with strong
organizational and communication skills.
Effective in managing diverse tasks,
schedules, and collaborating remotely.
Committed to delivering high-quality results
and supporting clients' success.
PERSONAL ASSISTANT April 2019 - Nov 2022
EXPOSED SPORTS
Basic video editing, content scheduling, and getting in touch with people
involved in the videos.
Providing secretarial and administrative support to senior management.
Following best business practices and etiquette.

CONTACT
LEAD GENERATOR | ARTICLE WRITER Jan 2019 - Apr 2019
SPLITDRAGON
0949-471-0062
Conduct thorough market research to identify potential clients and target
gsuicoworks@gmail.com
markets for the company's products/services.
Cebu, Philippines Generate well-structured and engaging articles on diverse subjects, adhering
to the organization's style and tone guidelines.
Review and edit your own work to ensure high-quality, error-free articles that
resonate with the audience.

EDUCATION
Associate in Computer Technology
Asian College of Technology
2006 - 2008
Bachelor of Science in Nursing
University of Southern Philippines
2010
CUSTOMER SERVICE REPRESENTATIVE May 2014 - Nov 2014
TELEPERFORMACE
Creating, updating, and canceling hotel reservations.
Efficiently process guest payments, ensuring accuracy and secure transaction
handling in compliance with hotel policies.
Provide personalized experiences that align with individual preferences and
requests.
CUSTOMER SERVICE REPRESENTATIVE June 2013 - Feb 2014
AEGIS PEOPLE SUPPORT

SKILLS Assist customers via phone with inquiries and concerns related to banking
transactions, products, and services.
SKILLS Provide assistance with various banking transactions, ensuring accuracy and
security.
Investigate and analyze customer issues, identifying and implementing
appropriate solutions quickly.
Admin Task

Phone Handling
CUSTOMER SERVICE REPRESENTATIVE Feb 2011 - Apr 2012
Social Media Management QUALFON PHILIPPINES INC.
Customer Support
Provide prompt and courteous customer support through inbound calls.
Basic Video Editing Provide expert technical guidance to customers and troubleshoot issues to
ensure a smooth user experience.
Ensure the accurate and timely processing of incoming orders, forms,
applications, and requests.