2023 NUPRC A5to Print 3

SERVICE CHARTER
01
02
Table of Content
1.0 Introduction.........................................................................................4
2.0 Purpose of the Charter......................................................................4
3.0 Vision....................................................................................................4
4.0 Mission..................................................................................................4
5.0 Mandate..............................................................................................4
6.0 Functions of NUPRC............................................................................5
7.0 Our Stakeholders/Clients...................................................................6
8.0 Obligations..........................................................................................7
8.1 Stakeholders/Clients Expectation from NUPRC...................7
8.2 NUPRC Expectations from Stakeholders/Clients...........…...7
9.0 Stakeholders Consultation.................................................................8
10 Performance Monitoring...................................................................8
11 Grievances and Redress Mechanism (GRM)............................9
12 Existing Limitation..........................................................................9
13 Date of Next Review..................................................................10
i. Service Delivery Standards........................................................11
ii. Service Delivery and Timeline for D&P…..................................33
iii. Public Affairs Service Charter…................................................41
iv. Exploration and Acreage Management Service Charter........44
v. NDR Services Charter.................................................................50
vi. Contract and Procurement Service Charter..........................53
vii. CELAPS Service Charter…………………….......................................56
viii. NOGEC Service Charter….........................................................57
ix. Finance and Account Service Charter…................................59
x. Servicom Service Charter..........................................................60
xi. Development & Production Service Charter..........................62
xii. Economic Regulation and Strategic Planning Service Charter.....83
xiii. Corporate Services and Administration Service Charter......86
xiv. Legal Service Charter….............................................................92
xv. Health, Safety, Environment and Community Service Charter…95
xvi. Compliance and Enforcement Service Charter…..............105
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01
INTRODUCTION
04
05
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07
08
09
10
02
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12
13
14
15
16
17
18
19
20
21
22
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25
26
27
28
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04 PUBLIC AFFAIRS SERVICE CHARTER
PUBLIC AFFAIRS SERVICE CHARTER
Service Standard
S/N Nature of Service Customer Customer Obligation Cost
Time Standard
Standard
Letter of Correspondence
Correspondence
Addressed to the
with the
Commission Chief Executive,
Stakeholder Engagement with Commission and
1 General Public Nigerian Upstream Petroleum N/A
NUPRC Stakeholder will
Regulatory Commission
be within 5
(NUPRC) 7 Sylvester Ugoh
working days
Crescent, Jabi, Abuja.
To contact NUPRC use the
Correspondence
following channels:
with the
Facebook: @nuprc
Commission and
2 NUPRC Contact Channels General Public Instagram: nuprc.ng N/A
Stakeholder will
Twitter: @nuprcofcial
be within 5
Website: www.nuprc.gov.ng
working days
NUPRC Chief Executive Invited Electronic/ Print As
3 Press Quarterly
Quarterly Press Brieng Media to Attend Brieng Applicable
Access to veried
General Information
4 General Public Information from NUPRC N/A On a Need Basis
Dissemination
Ofcial Channels
1. To Submit duly
Authorized and
Completed PASBU Visa
Application forms
2. Attach copy of staff

Issuance of Visa Conrmation ID card
5 Staff N/A 5 working days
letters to Embassies
41
3. Attach relevant
nomination documents
where Applicable.
4. Submit completed
application to PASBU
1. SBU to secure
approval for Event from
CCE
2. SBU to
communicate details of
event to PASBU with
copy of CCE’s
approval.
3. PASBU to conclude As
6 Event Management SBU’s 5 working days
logistics arrangement Applicable
for the event and to
communicate cost
estimate to SBU.
4. PASBU to
communicate to SBU on
concluded
arrangements
1. Staff to send draft

articles for publication.
2. PASBU to collate
submissions and data
from NUPRC magazine
Publication of NUPRC Quarterly Staff/Media As
7 data committee. Quarterly
magazine “Upstream Gaze” Consultant Applicable
42
3. PASBU to submit
material to consultant
for magazine layout.
4. Consultant to submit
magazine draft for
approval
1. Provide storyline
containing photos,
videos of news to PASBU
electronically.
Publication of News items on 2. PASBU to review
8 SBU’s N/A 5 working day
NUPRC Platforms submission for
publication.
3. PASBU to publish
approved content on
NUPRC channels
1. SBU to forward
relevant information to
PASBU electronically.
NUPRC Internal 2. PASBU to review

9 SBU N/A 5 working days
Communication content for
dissemination. 3.PASBU
to share approved
information to staff
using 0365 resources
1. To register for
participation via
CCE Quarterly Town Hall webinar link
10 Staff N/A Quarterly
meeting 2. Join webinar at
designated time for
Town hall
43
05
EXPLORATION AND ACREAGE MANAGEMENT
SERVICE CHARTER
EXPLORATION AND ACREAGE MANAGEMENT SERVICE CHARTER
Service Standard(s) Existing
S/No. Service Customer Customer Obligation(s)
Cost Standard Time Standard Limitations
1 Issuance of permit for Exploration and Submit an application for geophysical data Processing fee Within twenty-one Non payment of statutory
geophysical data Production (E&P) acquisition in accordance with guidelines of N1,500,000 (21) days processing fee.
acquisition Companies on NUPRC's website. Pay processing fee * Incomplete submissions of
primary data.
Non inclusion of Introductory
letter from Operator of Block for
JVs. Contractor showing
registration and OGISP permits valid
2 Issuance of permit for Exploration and Submit an application for geophysical data Processing fee Within twenty-one Non payment of statutory
geophysical data Production (E&P) processing/reprocessing in accordance of N500,000 (21) days processing fee.
processing/reprocessing Companies with guideline on NUPRC's website. Pay * Incomplete submissions of
processing fee primary data.
Contractor showing registration
and OGISP permits valid.
3 Issuance of permit for Exploration and Submit an application for permit to conduct Processing fee Within twenty-one Non payment of statutory
geotechnical surveys Production (E&P) geotechnical survey in accordance with of N1,500,000 (21) days processing fee.
Companies guidelines on NUPRC's website. Pay * Incomplete submissions of
processing fee primary data.
Contractor showing registration
and OGISP permits valid.
Non-submission of permit from
adjacent blocks.
Non-submission of registration
from contactor
4 Issuance of permit for Exploration and Submit an application for geotechnical Processing fee Within twenty-one same as (3) above
geotechnical data Production (E&P) data processing in accordance with of N50,000 (21) days
processing Companies guideline on NUPRC's website. Pay
processing fee
5 Issuance of approval to Exploration and Submit an application to acquire Processing fee Within twenty-one same as (3) above
acquire conventional Production (E&P) conventional core sample in accordance of N250,000 (21) days
core sample Companies with guidelines on NUPRC's website. Pay
processing fee
6 Issuance of approval to Exploration and Submit an application to acquire sidewall Processing fee Within twenty-one same as (3) above
acquire sidewall core Production (E&P) core sample in accordance with guidelines of N100,000 (21) days
sample Companies on NUPRC's website. Pay processing fee
44
7 Issuance of permit for in- Exploration and Submission of application for in-country core Processing fee Within twenty-one same as (3) above
country core sample Production (E&P) sample analysis in accordance with of N200,000 (21) days/ 100%
analysis Companies guidelines on NUPRC's website. Pay
processing fee
8 Issuance of approval for Exploration and Submit an application to carry out routine Processing fee Within twenty-one same as (3) above
routine core analysis Production (E&P) core analysis in accordance with guidelines of N20,000 per (21) days
Companies on NUPRC's website. Pay processing fee sample
9 Issuance of approval for Exploration and Submit an application to carry out special Processing fee Within twenty-one same as (3) above
special core analysis Production (E&P) core analysis in accordance with guidelines of N20,000 per (21) days
Companies on NUPRC's website. Pay processing fee sample
10 Issuance of permit to Exploration and Submit an application to export geologic Processing fee Within twenty-one same as (3) above
export geologic sample Production (E&P) sample in accordance with guidelines on of N20,000 per (21) days
Companies NUPRC's website. Pay processing fee sample
11 Issuance of permit to Exploration and Submit an application to export Processing fee Within twenty-one same as (3) above
export geophysical/ Production (E&P) geophysical/geotechnical data in of N500,000 (21) days
geotechnical data (per Companies accordance with guidelines on NUPRC's
survey and per block) website. Pay processing fee
12 Provision of research Exploration and Submission of research data request by Nil Within twenty-one same as (3) above
data for students Production (E&P) Student's institution. Submission of Students (21) days
Companies application and copy of Identity card
13 Issuance of permit for Exploration and Submit an application for eld name Within twenty-one Non-payment of registration
eld name registration Production (E&P) registration. Pay processing fee (21) days statutory processing. Field name
Companies Processing fee proposed not in conformity with
of N50,000 regulations. Non-submission of
request letter from parent
Company for JV's.
14 Issuance of approval for Exploration and Submission of application to drill in Within twenty-one Non-payment for statutory
the drilling of Exploration, Production (E&P) accordance with guidelines on the NUPRC (21) days processing fee. Non inclusion
1st and 2nd Appraisal Companies website. Payment of statutory fee of Introductory letter from
Wells Operator of Block for JVs. Non-
N1,500,000 provision of primary data. Non-
statutory fee submission of Valid Efuent
Waste Discherge Permit (EWDP).
Non-presentation of the drilling
proposal to the Exploration
Team
45
15 Issuance of approval for Exploration and Submission of application to plug back well Within twenty-one Non-payment for statutory
Well Plug Back for Production (E&P) in accordance with guidelines. Payment of (21) days processing fee. Non inclusion
exploratory wells Companies statutory fee of Introductory letter from
N350,000
Operator of Block for JVs. Non-
statutory fee
provision ofcementing
programme for plugback. Non-
submission of cost.
16 Issuance of approval to Exploration and Submission of application to sidetrack/redrill N350,000 Within twenty-one Non-payment for statutory
plug & sidetrack/redrill Production (E&P) well in accordance with guidelines. statutory fee (21) days processing fee. Non inclusion
exploratory wells Companies Payment of statutory fee of Introductory letter from
Operator of Block for JVs. Non-
provision of sidetrack target and
well trajectory and desing. Non-
submission of sidetrack cost.
17 Issuance of approval for Exploration and Submission of application to suspend well in N350,000 Within twenty-one Non-payment for statutory
the plug & suspension of Production (E&P) accordance with guidelines on the NUPRC statutory fee (21) days processing fee. Non-submission
Exploratory wells Companies website. Payment of statutory fee of suspension programme. Non
inclusion of Introductory letter
from Operator of Block for JVs
18 Issuance of approval for Exploration and Submission of application to abandon well N350,000 Within twenty-one Non-payment for statutory
the plug & Production (E&P) in accordance with guidelines on the statutory fee (21) days processing fee. Non-submission
abandonment of wells Companies NUPRC website. Payment of statutory fee of abandonment programme.
JVs
19 Issuance of approval to Exploration and Submission of application to change well N350,000 Within twenty-one Lack of payment of statutory
change well target Production (E&P) target in accordance with guidelines. statutory fee (21) days processing fee.
Companies Payment of statutory fee Non-justication for well change
of target. Non inclusion of
Introductory letter from
Operator of Block for JVs
20 Issuance of approval to Exploration and Submission of application to deepen well in N350,000 Within twenty-one Lack of payment of statutory
deepen Exploratory wells Production (E&P) accordance with guidelines. Payment of statutory fee (21) days processing fee.
Companies statutory fee Non-justication for well
deepening. Non inclusion of
Introductory letter from
Operator of Block for JVs
46
21 Issuance of approval to Exploration and Submission of application to resume drilling N500,000 Within twenty-one Lack of payment of statutory
resume drilling Production (E&P) operations in accordance with guidelines. statutory fee (21) days processing fee.
operations Companies Payment of statutory fee
22 Revalidation of expired Exploration and Submission of application to revalidate N750,000 Within twenty-one Lack of payment of statutory
data acquisition, Production (E&P) expired permit in accordance with statutory fee (21) days processing fee.
processing permits Companies guidelines on the NUPRC website. Payment
of statutory fee
23 Revalidation of expired Exploration and Submission of application to revalidate N250,000 Within twenty-one Lack of payment of statutory
drilling permits (after 6 Production (E&P) expired permit in accordance with statutory fee (21) days processing fee.
months) Companies guidelines on the NUPRC website. Payment
of statutory fee
24 Issuance for Petroleum Multi-client Application in line with requirements of PIA $5,000 Ninety days (90) * Non payment of Application
Exploration Licence Geophysical fee
companies * Difculty in securing early time
for due diligence and meetings
25 Renewal of Petroleum Multi-client Application in line with requirements of PIA $10,000 Ninety days (90) * Non payment of Application
Exploration Licence Geophysical fee
companies * Difculty in securing early time
for technical & nancial audit
and meetings
26 Application and Exploration and Submission of application in line with * Non payment of Application
issuance of license after Production (E&P) guidelines for obtaining Ministerial approval fee
Conversion of Petroleum Companies on conversion of PPL to PML Payment of * Incomplete submissions
$1,000,000 Ninety days (90)
Prospecting Licence statutory application fee * Difculty in securing early
(PPL) to Petroleum window for technical, nancial
Mining Lease (PML) and legal review workshp
27 Lease: $25,000 * Non payment of Application
fee
Submission of application in line with License: * Incomplete submissions
Assignment of interests in Exploration and * Difculty in securing early
guidelines for obtaining Ministerial approval $10,000
License/Lease and Production (E&P) Ninety days (90) window for technical, nancial
on Assignment of Interest Payment of
Marginal Fields. Companies and legal review workshp
statutory application fee
Marginal Field: * Indefinite response time from
$5,000 HMPR
47
Renewal of Petroleum Exploration and Submission of application in line with * Non payment of Application
Mining Lease (PML) Production (E&P) guidelines for obtaining Ministerial approval fee
Companies on Assignment of Interest Payment of * Incomplete submissions
statutory application fee $2,000,000 Ninety days (90) * Difculty in securing early
window for technical, nancial
and legal review workshp
* Indefinite response time from
28 HMPR
29 Issuance of approval to Exploration and * Non payment of Application
Submission of application in line with
terminate or effect a Production (E&P) fee
guidelines for obtaining Ministerial approval N500,000 Twenty-two (22)
partial surrender of an Companies * Incomplete submissions
on Assignment of Interest Payment of statutory fee days
PPL or an PML * Indefinite response time from
HMPR
30 Due Diligence on Legal Firms and Submission of application for conduct of * Non payment of Application
Licenses and Leases Investors due diligence N100,000.00 fee
Seven (7) days * Non inclusion of Introductory
Application fee
letter from Operator of Block
31 Hydrocarbon Discovery Exploration and Non payment of Application fee
and Press Release Production (E&P) Submission of application in line with * Non submission of primary
Approval Companies guidelines for obtaining Ministerial approval N50,000.00 data. Lack of data reliability
Seven (7) days during conrmation/verication.
on Assignment of Interest Payment of Statutory fee
JVs
32 Compilation of well NA
surface coordinates of
all drilled crude oil and
National Boundary
gas wells for onward Submission of letter of request NA Seven (7) days
Commission
transmission to National
Boundary Commission
(NBC)
33 Compilation of Crude oil NA
and gas production
data for onward Revenue
transmission to the Mobilization & Directive from State House Abuja since 2010 NA Thirty (30) days
Revenue Mobilization & Fiscal Commission
Fiscal Commission
(RMAFC)
48
34
Extension of tenure for Exploration and
1. Submission of Application for extension of 25% of Signature Ninety days (90)
Petroleum Prospecting Production (E&P)
License Bonus
Licence (OPL) Companies
49
06
50
digital platform.
51
52
07 CONTRACT AND PROCUREMENT SERVICE CHARTER
CONTRACT AND PROCUREMENTSERVICE CHARTER
Service Standard
S/N NATURE OF SERVICE CUSTOMER CUSTOMER OBLIGATION Exisitng Limitations
Time Standard Cost Standard
Delay in
Procurement Planning Participate in the preparation of the submission of
1 Procurement Plan 1 Month N/A
Committee Commission's Annual Procurement Plan Departmental
needs
Participate in the preparation of the
2 Budget Planing Division 4 - 6 Months N/A Unavailability of
Commission's Budget
approved budget
Incomplete/delay
Carryout Analysis of all submissions from User in submission of
Needs Assessment &
3 All Departments Department to ensure proper 1 Week N/A
Evaluation Departmental
categorization of contracts.
needs
Delay in
Liase with User Department to come up submission of in-
4 In-House Estimate User Departments with an inhouse estimate of proposed 1- 7 Days N/A house estimates
projects by the user
department
Conduct categorization of Projects in line
Selecting Procurement Contract with the Approved Threshold Limit to select
5 1- Days N/A
Method Management appropriate procurement methods for
goods, works and services Nil
6 Advertisement User Department's Manages and Coordinates Processes and 4 - 6 Weeks N/A
procedures for the advertisement of
contracts for tenders, soliciting quotations,
prequalication, bidding, and request for
proposals
Nil
7 Tender Evaluation User Department's Organize and facilitate the meetings of 2 - 7 Days N/A Limited
Tenders Evaluation Committee with user Committee
division and other stakeholders as members pose
applicable.This is to effectively Evaluate challenge in
the Technical and Financial Submissions. evaluation
process
53
8 Approval /"No Objection" Bureau of Public Liaise and interface with BPP to secure 2 - Weeks N/A
Procurement & NUPRC Approvals for Projects above the
CommisionTenders Board (CTB) Limit that Delay in
will not require advertisement due to either responding to
single sourcing,Restrictive bidding or on- request for
going project as the need arises
Certicate of "No
Objection"
9 Award and Signing of C&P & Legal Coordinates and manages contracts 1-2 Weeks N/A
Contract awards and request for contract
agreement Nil
10 Contract C&P & User Division Ensure mobilization in line with the N/A
Administration/Managem approved scope
ent Nil
11 Monitoring and Evaluation C&P & User Division Monitoring Contracts using pre -determined Depends on the N/A
kPIs to conrm that the contractor is contract life span
performing all of its duties and obligations in
accordance with the terms of the contract. None involvement
Moreover, to identify and address any of C&P in project
developing problems or issues
monitoring by user
Dept.
12 Project Closure C&P & User Division Review contract deliverables and ensure 2 days N/A
the execution of Job Completion None involvement
Certicate. of C&P in project
closeout
SERVICE PROVISION OF PROCUREMENT SERVICES

S/N Nature of Service Unit Responsible Customer Obligation Service Standard
Existing Limitations
1 Requisition C&P and User Facilitate the review and analysis of request
Department from various Department, and other ofces
to secure approval for procurement 2 Days N/A
Nil
2 Market Survey C&P Conduct Market survey to gain insight into
the procurement need and the market that
supplies the product or service. This is to 2 Days N/A
establish sustainable and viable pricing. Fluctuation of
market prices
54
3 Request for Quotation C&P and User Facilitate call for quotations from registered
/Vendor's Valuation Department vendors and coodinate bids evaluation to
select most viable and competative bidder 1 Day N/A
for award Nil
4 Procurement Awards C&P Facilitate and prepare Purchase Requisition 1 Week N/A
(PR) for Approval, secure appropriate
clearance from budget unit for funding and
subsequent preparation of Purchase Order
(LPO) to secure appropriate authorization Delay in budget
as applicable.
clearing due to
paucity of fund
5 Delivery and Receipt C&P, FAD and User Facilitate receipt of procurement items in 2-7 Weeks N/A
Department conjunction with store and ensure sign-off (Depending on
after quality/integrity checks/clearance in the Goods)
the presence of all stakeholders (i.e., C&P,
Internal Auditors, User Department) as
applicable.
Nil
55
08 CELAPS SERVICE CHARTER
CELAPS SERVICE CHARTER
Nature of Service Customer Customer Obligation Service Standard Existing Limitations
S/N
Cost Standard Time Standard
1 Issuance of the Oil Oil and Gas Industry - Initiate application - General Category - 3 Working days from Service Portal
and Gas Industry Service N5,000.00 date of application, Downstime and Non-
Service Permit Providers and payment and functional Work tools.
(OGISP) operators submission of required
documents
- Upload basic and - Major Category - Service Portal
additional N25,000.00 Downstime and Non-
documents functional Work tools.
- Make payment for - Specialized Service Portal

services Category - Downstime and Non-
N250,000.00 functional Work tools.
56
09 NOGEC SERVICE CHARTER
NOGEC SERVICE CHARTER
S/NO. NATURE OF SERVICE CUSTOMER CUSTOMER OBLIGATION SERVICE STANDARDS Limitations
COST STANDARD TIME STANDARD
1 Delivery of instructor led CS&A, Oil and Gas Producing Request for CDC traning Cost dependent on 1 (one) day Centre is yet to
onsite and virtual Companies , Oil and Gas Servicing bronchure, Register and make course fees of chosen be set up
trainings Companies, Oil and Gas Agencies, payment for course training
Oil and Gas Practitioners and other
Corporate Orgnizations
2 Delivery of customized CS&A, Oil and Gas Producing Request for customized training Cost dependent on 1 (one) day Centre is yet to
training services Companies , Oil and Gas Servicing ,Make payment for training course fees of chosen be set up
Companies, Oil and Gas Agencies, training
3 Delivery of online self CS&A, Oil and Gas Producing Register and make payment on Cost dependent on 1 (one) day Development of
paced trainings Companies , Oil and Gas Servicing CDC Learning Management Portal, course fees of chosen Learning
Companies, Oil and Gas Agencies, Commence Training training Management
System is yet to
commence
4 Provide accesss to Oil and gas practitioners, Reseechers Pay Subscription for E-Library Cost dependent on 2 (two days) Development of
journals and technical and Students access type of subscription E-Library is yet to
papers via Electronic commence
Library
5 Renting of CDC Facilities CS&A, Corporate Organizations, Make enquiry about renting rates Cost dependent on 2 (two days) Centre is yet to
to third party Proffesional Associations, Training and availablty of facilities for facility being rented be set up
Consultants proposed training date, Make
rental payment
6 Provide Data Analytics NUPRC Request for insights and charts from 1 week Data quality
raw data Overheads issues
7 Data Engineering NUPRC Request for curated and/or NUPRC IT 2 weeks Data quality
Services including automated data delivery Infrastructural costs issues
Enterprise Data
Warehouse (EDW)
8 Business Intelligence NUPRC Request for business focused Overheads 1 week Poor access to
operational reports organization-
wide data
57
CELAPS SERVICE CHARTER
Nature of Service Customer Customer Obligation Service Standard Existing Limitations
S/N
1 Issuance of the Oil Oil and Gas Industry - Initiate application - General Category - 3 Working days from Service Portal
and Gas Industry Service N5,000.00 date of application, Downstime and Non-
Service Permit Providers and payment and functional Work tools.
(OGISP) operators submission of required
documents
- Upload basic and - Major Category - Service Portal
additional N25,000.00 Downstime and Non-
documents functional Work tools.
- Make payment for - Specialized Service Portal

services Category - Downstime and Non-
N250,000.00 functional Work tools.
56
NOGEC SERVICE CHARTER
S/NO. NATURE OF SERVICE CUSTOMER CUSTOMER OBLIGATION SERVICE STANDARDS Limitations
COST STANDARD TIME STANDARD
1 Delivery of instructor led CS&A, Oil and Gas Producing Request for CDC traning Cost dependent on 1 (one) day Centre is yet to
onsite and virtual Companies , Oil and Gas Servicing bronchure, Register and make course fees of chosen be set up
trainings Companies, Oil and Gas Agencies, payment for course training
2 Delivery of customized CS&A, Oil and Gas Producing Request for customized training Cost dependent on 1 (one) day Centre is yet to
training services Companies , Oil and Gas Servicing ,Make payment for training course fees of chosen be set up
Companies, Oil and Gas Agencies, training
3 Delivery of online self CS&A, Oil and Gas Producing Register and make payment on Cost dependent on 1 (one) day Development of
paced trainings Companies , Oil and Gas Servicing CDC Learning Management Portal, course fees of chosen Learning
Companies, Oil and Gas Agencies, Commence Training training Management
System is yet to
commence
4 Provide accesss to Oil and gas practitioners, Reseechers Pay Subscription for E-Library Cost dependent on 2 (two days) Development of
journals and technical and Students access type of subscription E-Library is yet to
papers via Electronic commence
Library
5 Renting of CDC Facilities CS&A, Corporate Organizations, Make enquiry about renting rates Cost dependent on 2 (two days) Centre is yet to
to third party Proffesional Associations, Training and availablty of facilities for facility being rented be set up
Consultants proposed training date, Make
rental payment
6 Provide Data Analytics NUPRC Request for insights and charts from 1 week Data quality
raw data Overheads issues
7 Data Engineering NUPRC Request for curated and/or NUPRC IT 2 weeks Data quality
Services including automated data delivery Infrastructural costs issues
Enterprise Data
Warehouse (EDW)
8 Business Intelligence NUPRC Request for business focused Overheads 1 week Poor access to
operational reports organization-
wide data
57
9 Improved Oil Recovery NUPRC Request for appraisal, analysis Overheads 1 week Data quality
-Reservoir status and commentary issues
appraisal and
commentary
-Recovery appraisal and commentary issues
including ooding
methods and
commentary
- Industry penetration and commentary issues
12 Inter-agency incident E&P companies Registration on the service portal 1 week Low awareness
response and by E&P companies, Government of service to
coordination service Oil and Gas companies and industry
service companies
Overheads
13 Security Intervention Government, oil and gas Report the incident/emergency 1 week Limited
Services companies with exhausive information operational
Overheads facilities
14 Search, Intervene and Oil & Gas Service companies Report the incident/emergency 1 week Limited
Rescue with exhausive information operational
15 Delivery of alternative Industry participants Request for dispute intervention arbitration fees 8 weeks Awaiting
dispute resolution Operational
Approval
58
-Reservoir status and commentary issues
appraisal and
commentary
-Recovery appraisal and commentary issues
including ooding
methods and
commentary
- Industry penetration and commentary issues
12 Inter-agency incident E&P companies Registration on the service portal 1 week Low awareness
response and by E&P companies, Government of service to
coordination service Oil and Gas companies and industry
service companies
Overheads
13 Security Intervention Government, oil and gas Report the incident/emergency 1 week Limited
Services companies with exhausive information operational
14 Search, Intervene and Oil & Gas Service companies Report the incident/emergency 1 week Limited
Rescue with exhausive information operational
15 Delivery of alternative Industry participants Request for dispute intervention arbitration fees 8 weeks Awaiting
dispute resolution Operational
Approval
58
10 FINANCE AND ACCOUNT SERVICE CHARTER
FINANCE AND ACCOUNT SERVICE CHARTER
S/No. Nature of Service Customer Customer Obligation Service Standards Existing Limitations
Cost Time Standard
Standard
1 Monthly allocation of Funds NUPRC Staff in the Submission of inputs from NUPRC 5 working days
Inadequate funding
Zonal and Field ofces Zonal/Field ofces and Rendition of N/A and delay in the
Monthly Financial Returns.
release of allocation
2 Payment of 3rd party bills Contractors Evidence of job completion 5 working days Inadequate funding
certificate, TIN Number and N/A and poor
Invoices from originating SBU documentation
3 Payment of staff salaries Staff Submission of necessary documents 3 working days
and Claims from Originating SBU for payment. N/A
Inadequate funding
4 Payment of Gratiuty and Retired Staff Submission of Retired Staff Pension 5 working days
Terminal Benets Computation from Originating SBU N/A
Inadequate funding
for payment
5 Payment of Employee and Various Pension Fund Submission of monthly input 5 working days
Employers Pension Administrators ( PFAs) deductions from Originating SBU for N/A
Inadequate funding
Contributions onward payment
6 Receiving of Store Items Contractors Approved Job Complexion 5 working days Supplies not meeting
From Supplies Certicate, Delivery Note up to the required
N/A
specication and
price variation
7 Issuance of Store Items Staff Submission of approved Requisition 1 Working Day Items not available in
Form N/A the store and stock
taking in process
8 Valuation of Store Items NUPRC Staff To ascertain the actual value of 3 Months
/Management stock for input in the Annual Logistics in building the
Financial Statement team together as it
N/A involves different
parties from respective
SBU's, External Auditors
e.t.c
59
11
SERVICOM SERVICE CHARTER
SERVICOM SERVICE CHARTER
SERVICE STANDARD EXISTING
S/N CATEGORY SERVICES CUSTOMER CUSTOMER OBLIGATION COST TIME
STANDAR STANDARD
LIMITATIONS
Send request
through EMS,
SMS, WhatsApp,
Telephone calls
and e-mail.
Delayed
Attend to complaints/
The Public: IOCs, EFFC, response from
Customer Relations enquiries received via
1 FIRS and other N/A 24 HRS. SMEs/Late
and Complaints telephone calls Enquiry - Send submission of
Government Agencies.
Management System (EMS) enquiries. requested
information from
customers
- Fill surveys
on customer
satisfaction.
- Monitor and
improve performance External customer:
on quality service Stakeholders
Service delivery. Submit complaints 14-30
2 - Disseminate best N/A
Improvement and suggestions. Days.
practices and other
tips on service delivery Internal customer: Staff
improvement in
NUPRC.
Ensure and supervise the Late submission
Develop Integrated Strategic Business Unit Submit their local
3 development 0f service N/A 6 Months. of inputs from
charter for NUPRC (SBUs) charter
Charter. Directorates
60
- Monitor the
- External
implementation of
customer:
NUPRC integrated Compliance with the
Stakeholders
4 Charter Monitoring charter. approved charter N/A N/A
guidelines N/A
- Internal
- Ensure compliance
customer: SBUs
- Maintain cordial
relationship between
NUPRC and other
agencies.
- Collaborate with Unavailability of

Inter- Agency other Government Stakeholders and other Submit requests/ 10 working required
5 N/A information from
Relations agencies. Government Agencies complaints/ enquiries days.
customers
- Supervise other
SBUs to ensure prompt
response to other
agencies request.
Development of Supervise the development Submission of job Late submission

6 Service Level of SLA between the Strategic SBUs functions and inter- N/A 3 months of required
Agreements (SLA) Business Units (SBUs) dependencies Areas information
61
12 DEVELOPMENT & PRODUCTION
SERVICE CHARTER
DEVELOPMENT & PRODUCTION SERVICE CHARTER
Service Standard Existing
S/N Nature of Service Customer Customer Obligation Cost Standard Time Standard Limitations
1 Issuance of approval for Exploration and 1. Submit letter of Application for Processing Fee- $1000 15 working Errors in the exercise's report
Annual calibration / Production (E&P) calibration (One Thousand Dollars) days calculations/submission of incomplete
Recertication of crude oil Companies 2. Payment of all requisite fees per LACT unit documentation by the calibration
storage, export facilities and 3. Provide logistics for conduct of company.
custody transfer points calibration exercise
2 Issuance of approval for Exploration and 1. Letter of Application for calibration Processing Fee per Tank- 1 working
calibration/Recertication Production (E&P) 2. Payment of all requisite fees $1000 (Land Tanks)/ $500 day
of Storage Tank Companies 2. Provide logistics for conduct of (offshore FPSO or FSO)
Land/offshore terminal calibration exercise
3 Issuance of Operating Exploration and 1. Submit application with all necessary Per LACT 5 working
License for Production (E&P) documents system/accounting days
LACT/accounting meters Companies 2. Payment of prescribed fees meters= $10,000
Please refer to NUPRC website for details of Renewable every 5
necessary documents to be submitted with years
the application
4 Issuance of Oil & Gas Service 1. Application for calibration $1,000/unit 10 working Errors in the exercise's report
Recertication/Recalibratio Company 2. Provide logistics for conduct of days calculations/submission of incomplete
n of third party/service calibration exercise documentation by the calibration
companies primary company.
measures/master provers
5 Issuance of vessel Exploration and a) Submission of document instructions (DI) Nil 2 working
clearance for crude oil Production (E&P) b) Submission should be 7 days prior to days
lifting Companies Expected Time of Arrival (ETA)
6 Grant of Conceptual design Oil & Gas Companies 1) Submision of application letter and other NGN 100,000 (NUPRC 20 working
Approval for oil and gas supporting documents in line with Service Charge) days
facility guidelines on the NUPRC website
62
7 Grant of Detailed Design Oil & Gas Companies 1.Submission of Application Letter N100,000 (NUPRC Service 20 working
Approval for oil and gas 2.Evidence of Payment of Processing fees Charge) days
facility of NGN 100,000
3.Conduct Design and Technical Safety
Reviews
4.Submission of Design Diagrams
5.Submission of Technical Narratives &
Design Safety case
6.Submission of QA/QC (Integrity
verication and validation) plans and
project execution plans
7.Submission of Environmental impact
assessment approval of project
8.Conduct Design validation tests, model
reviews 9.Close out issues by conducting
quarterly management reviews
10.Other statutory submissions indicated in
the Procedure Guide for the Design and
Construction of Surface Production
Facilities in Nigeria (2001).
8 Approval to Introduce Oil & Gas Companies 1. Evidence of payment of applicable fees. N100,000 (NUPRC Service 10 working
Hydrocarbon (AIHC) to an 2. PSUA/PSSR report endorsed by both the Charge) days
Oil and Gas Facility Operator and representative(s) of NUPRC.
3. Evidence of submission of Operations
Safety Case to NUPRC.
4. Final EIA Approval Letter. Pre-
commissioning and (Cold) Commissioning
reports and certicates for all systems and
sub-systems (including FAT reports for critical
equipment endorsed by the Operator and
representatives of NUPRC).
5. Mechanical completion, pre-
commissioning and commissioning Punch
Lists (Punch List A, B and C) and their close
out action.
63
9 Grant of Licence to Oil & Gas Companies 1. Submission of Application Letter 1. USD 100,000 10 working
Operate oil and gas facility 2. Conduct Pre-commissioning checks (Application Fees) days
3. Conduct Pre-start up safety reviews 2. NGN 500,000 (NUPRC
4. Submission of As-Built Design Diagrams Service charge)
and technical narratives
5. Submission of operations, maintenance &
equipment manuals
6. Submission technical conformance
certicates of critical equipment and MCR
tests
7. Conduct final facility inspection
8. Submission of Report all equipment
functonal tests & results.
10 Grant of Permit to survey Oil & Gas Companies 1. Submission of Application N20:00 (Application Fee) 60 working
2. Payment of application fee N50:00 (Grant Fee) days
3. Copies of Topographic maps N500,000:00 (Processing
4. Feedback from third party stakeholders Fee) though the NUPRC
5. Payment of Grant fee IGR Account
6.Payment of Processing fees N100,000:00 Re-
validation Fee for
Revalidation Application
11 Grant of Right of Way Permit Oil & Gas Companies 1. Submission of Application form N50:00 (OPLL Application 60 working
2. Payment of application fee Fee) days
3. ten Copies of Topographical maps N200:00 (OPLL Grant
4. Feedback from third party stakeholders Fee)
5. News Paper Statutory Notice Publications N500,000:00 (OPLL
(Federal & State) Processing Fee) through
6. Public Hearing the NUPRC IGR Account
7. Grant Fee Payment 8. Annual Rental Fee
Payment of Processing fees Payment (N12.50 /Km,
mimimum of N200:00)
12 Grant of Approval for Oil & Gas Companies 1. Submission of Application N250,000:00 Processing 15 working
Conceptual/Front-End 2. Provision of an application package in Fee through NUPRC IGR days
Engineering Design on accordance to the Oil and Gas Pipeline Account
Pipeline Development Regulations 1995
3. Payment of Processing fees
64
Detailed Engineering Design 2. Provision of an application package in Fee through NUPRC IGR days
on Pipeline Development accordance to the Oil and Gas Pipeline Account
Regulations 1995
4. Conduct Design and Technical Safety
Reviews
5. Submission of line pipes QA/QC (Integrity
verication and validation) plans and
project execution plans.
6. Submission of Environmental impact
assessment approval of project for Pipelines
of 20km and above.
14 Upstream Oil and Gas Oil & Gas Companies 1. Submission of Application form N50:00 (OPLL Application 60 working days
Pipeline Licence 2. Payment of application fee Fee)
3. ten Copies of Topographical maps N200:00 (OPLL Grant
4. Feedback from third party stakeholders Fee)
5. News Paper Statutory Notice Publications N500,000:00 (OPLL
(Federal & State) Processing Fee)
6. Public Hearing through the NUPRC IGR
7. Grant Fee Payment 8. Account
Payment of Processing fees N250,000:00 (Approval to
Introduce Hydrocarbon
Processing Fee)
N250,000:00 (Pipeline
Change of Service
Processing Fee)
Grant Fee Payment (N
15 Grant of Approval to Oil & Gas Companies 1. Submission of Application 20 /Km,
NGN minimum(AIH)
250,000:00 of N 20 working
Introduce Hydrocarbon 2. Conduct Pre-commissioning checks Processing Fee through days
(Commissioning) into a 3. Pre-commissioning report. NUPRC IGR Account
Pipeline Facility 4. Submission of operations, maintenance &
equipment manuals.
5. Conduct final facility inspection.
6. Hydro Test
16 Annual Renewal of Licence Oil & Gas Companies 1. Submit Application 2. $10,000:00 (LTO Fee) per 20 working
to Operate a Pipeline Submit copy of OPLL/ROWP 3. pipeline days
Payment of LTO fees
65
Upgrade/Change of 2. Provision of an application package in Fee through NUPRC IGR days
Service of Pipelines accordance to the Oil and Gas Pipeline Account
Regulations 1995
18 Approval of Conceptual Oil & Gas Companies 1. Application letter 2. NGN 100,000 Processing 15 working
Design of Metering System Evidence of payment for approval Fee through NUPRC IGR days
processing fees Account
3. Metering Philosohy
4. Design Basis
5. Concept Selection
6. Preliminary Engineering Drawings
19 Approval of Detailed Oil & Gas Companies 1.Application Letter 2. NGN 100,000 Processing 21 working
Engineering Design Evidence of payment for approval Fee through NUPRC IGR days
Approval for Metering processing fees Account
Sytems 3. Submission of Technical data Sheets for
metering system
4. Submission of Approved engineering
schematics
5. Submission of Metering system
construction plan QA/QC plans
20 Approval to Introduce Oil & Gas Companies 1. Application Letter 2. Yet to be approved 15 working
Hydrocarbon (AIHP) to FAT Report days
metering system 3. SAT Report
4. Field instrument & control system
communications test report 5.
Payment of Processing Fees
21 Grant of Licence to Oil & Gas Companies 1. Application Letter 2. USD 10,000 (LTO) Fee per 28 working
Operate metering systems Evidence of payment of $10,000 LTO Fee LACT/Metering System days
(5 years) 3. SAT calibration report endorsed by
NUPRC representatives 4.
Five (5) Copies of NUPRC approved SAT
report
66
22 Approval of Design Safety Exploration and 1. Application letter Application Fee: ₦50,000 45 working
Case Production (E&P) 2. Design safety case dossier bearing Processing Fee: ₦500,000 days
Companies facility details and project scope of work,
Forml Safety Assessment (FSA) reports,
Safety Management System (SMS) and
Remedial Action Plan (RAP)
3. Evidence of payment of statutory
application and processing fees
4. Additional review workshops as may be
required
23 Approval of Operations Exploration and 1. Application letter Application Fee: ₦50,000 45 working
Safety Case Production (E&P) 2. Operations safety case dossier bearing Processing Fee: ₦500,000 days
Companies facility details, Formal Safety Assessment
(FSA) reports, Safety Management System
(SMS) and Remedial Action Plan (RAP)
4. Safety case validation (on site)
engagement and additional review
workshops as required
24 Approval of Exploration and 1. Application letter Application Fee: ₦50,000 60 working

Decommissioning Safety Production (E&P) 2. Decommissioning safety case dossier Processing Fee: ₦500,000 days
Case Companies bearing facility details and project scope of
work, Formal Safety Assessment (FSA)
reports, Safety Management System (SMS)
and Remedial Action Plan (RAP)
4. Safety case validation (on site)
engagement and additional review
workshops as required
67
25 Technology Adaptation Technology 1. Application submitted by company NGN 200,000 45 working 1. Delayed response from
"Approval for a Vendors/OEM 2. Submit evidence of Technology days companies/Technology vendors
Pilot/Validation Test" (Original Equipment Adaptation Processing fee
Manufacturers) 3. Proponent makes presentation
4.Proponent submit the following
documentation in respect of
technology/service (such as Technical
specication/functional description and
operational limit, Technology
Decomposition, Reliability Availability and
Maintainability (RAMS) as
applicable,Technology Readiness Level,
Failure Modes, Effects and Criticality
Analysis (FMECA), Type Approval
Examinations (Type Approval Evaluation
report) and Type Approval Certicates,
Certied Verifcation Agent (CVA)
qualication plan where applicable,
Deployment history, applicable codes and
standards,OGISP, Letter of relationship,
etc.)
5. Letter to ptoponent to conduct
Validation Test on a case by case basis.
6. Letter to proponent granting approval for
a Pilot/Validation test.
26 Approval to Deploy Technology 1. Proponent submit Validation test report, Nil 15 working 1. Delayed response from
Technology Vendors/OEM 2.Proponent submit Validation/Pilot days companies/Technology vendors on
(Original Equipment demonstration test report outstanding documents/lapses
Manufacturers) 3. Approval to deploy technology is
issued/granted
68
27 Issuance of Conformity Oil & Gas Operating 1. Valid As-Built Drawings of the facility Under review 90 working Delay by applicant in addressing any
Assessment Certication Companies 2. List of all the equipment in the facility, days outstanding action that may arise from
their dates of manufacture and the conduct of the exercise.
commissioning dates
3. Facility maintenance record
4. Result of integrity tests conducted on all
critical equipment in the facility
5. Valid Hazardous Area Classication
drawings
6. Document showing age of the facility
7. Proof of Previous License/Permit to
Operate
8. Integrity Risk Assessment Report
9. Obsolescence Management
Plan/Strategy
10. Facility Maintenance Management
System
11. Facility Structural integrity and Class
Society Verification Report (as applicable)
69
28 Life Extension Approval. Exploration and 1. Revised Field Development Plan Similiar to Project 90 working Delay by applicant in addressing any
(End of Facility Design Life. Production (E&P) Approval Development Milestone days outstanding action that may arise from
Critical Facility Upgrade/ Companies 2. Valid As-Built Drawing of the Facility Cost Standard the conduct of the exercise.
Modication) and 3. Asset Life Extension (ALE) Scope and Plan, (N100,000)
Associated Conformity Including Business Case For ALE (Fees Regulation Under
Assessment Verication 4. Facility Maintenance Record Review)
5. Integrity Risk Assessment
6. Facility Inspection Report
7. Valid Hazardous Area Classication
8. Revised Equipment List
9. Valid Obsolescence Management
Plan/Strategy
10. Remaining Life Assessment Report
11. Remaining Resource and Subsurface
Assurance Report
12. Management of Change/ Changes to
Asset Register
13. Valid Safety Case Approval
14. Previous Detailed Verication Report
15. Endorsed Statement of Fitness
16. Class Society Report and Classication
Society Certicate for Vessels and Offshore
Platforms/facilities (as applicable).
70
29 Project related assurances Exploration and 1. An invitation or notication letter to the Virtual FAT: USD50,000 20 working Delay by applicant in addressing any
(i.e., QA/QC) including FAT, Production (E&P) Commission. days outstanding action that may arise from
Pre-commissioning/ Companies 2. Review Mechanical Completion reports the conduct of the exercise.
Commissioning, PSUA/PSSR, and certicates for all systems and sub-
systems (mechanical, rotating, electrical,
piping, instrumentations, communication,
and HVAC).
3. Identify Punch list items criticality to start-
up of operations, timelines, and
commitment for close out.
4. Conduct facility inspections and function
test of equipment as applicable.
5. Demonstrate that newly constructed,
installed or modied facility are able to
perform in accordance with specied
technical requirements.
6. Ensure that adequate safety, operating,
maintenance, and emergency procedures
are in place for operations, including the
Operations safety Case.
7. Ensure that training has been completed
for all workers who may affect or be part of
the process.
30 Initial Licence to Operate Exploration and 1. Application for License to Operate 1. According to Facility 10 working Delay by applicant in addressing any
(LTO) a Facility Production (E&P) 2. Valid As-built drawings Type. As prescribed by days outstanding action that may arise from
Companies 3. Conduct Conformity Assessment of the 2019 amendment the conduct of the exercise.
facility section 59 (2) of the
4. Payment of permit/licence fees. Petroleum (Drilling &
Production) Regulations,
1969
31 Risk Based Inspection (RBI) Exploration and 1. Submission of application to adopt RBI 2. NGN 500,000 (NUPRC 60 working
N5,000,000 Delay by applicant in addressing any
Methodology Approval Production (E&P) Methodology days concerns that may arise from the
Companies 2. Demonstration of RBI Methodology conduct of the exercise.
application to show familiarity with software
and other tools as well as completeness
and comptence of RBI Implementation
team.
3. Payment of RBI Methodology approval
fee.
71
32 Risk Based Inspection (RBI) Exploration and 1. Submission of application to conduct N1,000,000 per facility 90 working Delay by applicant in addressing any
Facility Approval Production (E&P) facility RBI assessment workshop days concerns that may arise from the
Companies 2. Successful conduct of RBI assessment for conduct of the exercise.
the facility and forwarding of Inspection
Intervals to the Commission
3. Payment of RBI facility approval fee.
33 Turn Around Maintenance Exploration and 1. Notication to Conduct Turn Around Under review 60 working Delay by applicant in addressing any
(TAM) Production (E&P) Maintenance (TAM) days concerns that may arise from the
Companies 2. Comprehensive Scope of Work and Plan conduct of the review of scope of
3. Level 4 Schedule work.
34 Grant of approval for gas Exploration and Submit an application to carry out gas well Processing Fee - N Within Delay by Companies to meet the
well deliverability test Production (E&P) deliverability test in accordance with 250,000 per well twenty-one statutory requirements for the
Companies guidelines on NUPRC's website. Pay (21) application
processing fee working
35 Issuance of are permit Exploration and 1) Submision of application letter and other Not Applicable (As days (15)
Fifteen Inability of the applicant to
Production (E&P) supporting documents contained in the working demonstrate basis for the requested
Companies 2) Facilitate NUPRC flare site inspection Upstream Fees and days volume of gas to be ared
Rents Regulations
36 Grant of approval for Non Exploration and Submission of ve (5) copies of Field Processing Fee - Within one 1. Submission of incomplete
Associated Gas Field Production (E&P) Development Plan in accordance with N5,000,000 hundred application
Development Plans (FDP) Companies guidelines and requirements on NUPRC and twenty 2. Delay in closure of issues raised
website. (120) during pre and post FDP engagements
working 3. Lack of adequate notication from
days applicants on studies and reviews
leading up to an FDP submission
4. Technical information gaps in
application dossier
72
37 Grant of approval for Non Exploration and Submission of ve (5) copies of Field Processing Fee - Within one 1. Submission of incomplete
Associated Gas Field Production (E&P) Development Plan Addendum/Revision in N5,000,000 hundred application
Development Plans (FDP) Companies accordance with guidelines and and twenty 2. Delay in closure of issues raised
Addendum/Revision requirements on NUPRC website. (120) during pre and post FDP engagements
Payment of processing fee working 3. Lack of adequate notication from
application dossier
38 Issuance of approval for the Exploration and Submission of application to drill in Statutory Fee - N Within 1. Submission of incomplete
drilling of NAG Production (E&P) accordance with guidelines on the NUPRC 1,500,000 twenty-one documentation(e.g. statutory fee
Development Wells Companies website. Payment of statutory fee (21) payment, valid Licence to Operate
working Rig/Vessel/HWU/SEWOP, Valid OGISP
days for Vendors, etc)
2. Delay in company respose to query
39 Revalidation of expired Exploration and Submission of application to revalidate Statutory Fee - N 250,000 Within 1. Submission of incomplete
NAG well drilling permits Production (E&P) expired permit in accordance with twenty-one documentation(e.g. statutory fee
(after 6 months) Companies guidelines on the NUPRC website. Payment (21) payment, valid Licence to Operate
of N250,000 statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
40 Grant of approval to re- Exploration and Submission of application to resume drilling Statutory Fee - N 500,000 Within 1. Submission of incomplete
enter and resume drilling of Production (E&P) operations in accordance with guidelines. twenty-one documentation(e.g. statutory fee
a gas well (after 6 months) Companies Payment of statutory fee (21) payment, valid Licence to Operate
41 Revalidation of approval to Exploration and Submission of application to revalidate Statutory Fee - N 100,000 Within 1. Submission of incomplete
re-enter and resume drilling Production (E&P) approval to re-enter and resume drilling twenty-one documentation(e.g. statutory fee
of a gas well (after 6 Companies operations in accordance with guidelines. (21) payment, valid Licence to Operate
months) Payment of statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
73
42 Grant of approval to re- Exploration and Submission of application to plug back and Statutory Fee - N 350,000 Within 1. Submission of incomplete
enter and commence plug Production (E&P) abandon well in accordance with twenty-one documentation(e.g. statutory fee
back and abandonment of Companies guidelines. Payment of statutory fee (21) payment, valid Licence to Operate
a gas well working Rig/Vessel/HWU/SEWOP, Valid OGISP
re-enter and commence Production (E&P) approval to plug back and abandon well twenty-one documentation(e.g. statutory fee
plug back and Companies in accordance with guidelines. Payment of (21) payment, valid Licence to Operate
abandonment of a gas well statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
44 Grant of approval to re- Exploration and Submission of application to re-enter and re- Statutory Fee - N 350,000 Within 1. Submission of incomplete
enter and re-drill a gas well Production (E&P) drill gas well in accordance with guidelines. twenty-one documentation(e.g. statutory fee
Companies Payment of statutory fee (21) payment, valid Licence to Operate
re-enter and re-drill a gas Production (E&P) approval to re-enter and re-drill gas well in twenty-one documentation(e.g. statutory fee
well Companies accordance with guidelines. Payment of (21) payment, valid Licence to Operate
statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
46 Grant of approval to re- Exploration and Submission of application to sidetrack gas Statutory Fee - N 350,000 Within 1. Submission of incomplete
enter and sidetrack a gas Production (E&P) well in accordance with guidelines. twenty-one documentation(e.g. statutory fee
well Companies Payment of statutory fee (21) payment, valid Licence to Operate
re-enter and sidetrack a gas Production (E&P) approval to sidetrack gas well in twenty-one documentation(e.g. statutory fee
well Companies accordance with guidelines. Payment of (21) payment, valid Licence to Operate
74
48 Grant of approval to re- Exploration and Submission of application to suspend gas Statutory Fee - N 350,000 Within 1. Submission of incomplete
enter and commence Production (E&P) well in accordance with guidelines. twenty-one documentation(e.g. statutory fee
suspension of a gas well Companies Payment of statutory fee (21) payment, valid Licence to Operate
re-enter and commence Production (E&P) approval for suspension of a gas well in twenty-one documentation(e.g. statutory fee
suspension of a gas well Companies accordance with guidelines. Payment of (21) payment, valid Licence to Operate
50 Grant of approval to re- Exploration and Submission of application to commence Statutory Fee - N 350,000 Within 1. Submission of incomplete
enter and commence Production (E&P) withdrawal of cemented casing twenty-one documentation(e.g. statutory fee
withdrawal of cemented Companies (permanent casing) from a gas well prior to (21) payment, valid Licence to Operate
casing (permanent casing) abandonment in accordance with working Rig/Vessel/HWU/SEWOP, Valid OGISP
from a gas well prior to guidelines. Payment of statutory fee days for Vendors, etc)
abandonment 2. Delay in company respose to query
re-enter and commence Production (E&P) approval for withdrawal of cemented twenty-one documentation(e.g. statutory fee
withdrawal of cemented Companies casing (permanent casing) from a gas well (21) payment, valid Licence to Operate
casing (permanent casing) prior to abandonment in accordance with working Rig/Vessel/HWU/SEWOP, Valid OGISP
from a gas well prior to guidelines. Payment of statutory fee days for Vendors, etc)
abandonment 2. Delay in company respose to query
52 Issuance of approval to re- Exploration and Submission of application to Initially Statutory Fee - Within 1. Submission of incomplete
enter a gas well for initial Production (E&P) complete gas well in accordance with N1,000,000 twenty-one documentation(e.g. statutory fee
completion Companies guidelines on the NUPRC website. Payment (21) payment, valid Licence to Operate
of statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
3. Delay in provision of well logs for
evaluation of target interval
75
re-enter a gas well for initial Production (E&P) approval for initial completion of gas well in twenty-one documentation(e.g. statutory fee
completion Companies accordance with guidelines on the NUPRC (21) payment, valid Licence to Operate
website. Payment of statutory fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
54 Issuance of approval to re- Exploration and Submission of application to recomplete Statutory Fee - Within 1. Submission of incomplete
enter a gas well for Production (E&P) gas well in accordance with guidelines on N1,000,000 twenty-one documentation(e.g. statutory fee
recompletion /open sleeve Companies the NUPRC website. Payment of statutory (21) payment, valid Licence to Operate
fee working Rig/Vessel/HWU/SEWOP, Valid OGISP
55 Revalidation of approval to Exploration and Submission of application to revalidate Statutory Fee - N500,000 Within 1. Submission of incomplete
re-enter a gas well for Production (E&P) approval for recompletion of gas well in twenty-one documentation(e.g. statutory fee
recompletion /open sleeve Companies accordance with guidelines on the NUPRC (21) payment, valid Licence to Operate
56 Issuance of approval to re- Exploration and Submission of application to stimulate gas Statutory Fee - Within 1. Submission of incomplete
enter a gas well for Production (E&P) well in accordance with guidelines on the N1,000,000 twenty-one documentation(e.g. statutory fee
stimulation Companies NUPRC website. Payment of statutory fee (21) payment, valid Licence to Operate
57 Revalidation of approval to Exploration and Submission of application to revalidate Statutory Fee - N500,000 Within 1. Submission of incomplete
re-enter a gas well for Production (E&P) approval for stimulation of gas well in twenty-one documentation(e.g. statutory fee
stimulation Companies accordance with guidelines on the NUPRC (21) payment, valid Licence to Operate
58 Issuance of approval to re- Exploration and Submission of application to workover gas Statutory Fee - Within 1. Submission of incomplete
enter a gas well for Production (E&P) well in accordance with guidelines on the N1,000,000 twenty-one documentation(e.g. statutory fee
workover Companies NUPRC website. Payment of statutory fee (21) payment, valid Licence to Operate
76
re-enter a gas well for Production (E&P) approval for workover gas well in twenty-one documentation(e.g. statutory fee
workover Companies accordance with guidelines on the NUPRC (21) payment, valid Licence to Operate
60 Issuance of approval for Producing Submission of application to carry out Payment of processing Within Delay by Companies to meet the
Maximum Efcienct Rate Companies Maximum Efcient Rate Tests in fee of N250,000 per eld. eighty (80) statutory requirements for the
Tests per field accordance with guidelines on the NUPRC working application
website. days
61 Issuance of Technical Producing Submission of application for Technical Payment of processing Within Failure to conduct MER Test, Late
Allowable Rate (TAR) to Companies Allowable rate in accordance with fee of N250,000. eighty (80) statutory payment and late submission
producing wells. guidelines on the NUPRC website. working of MER Test results
Conduct Maximum Efcient Rate (MER) test days
and submit results.
62 Review of Technical Producing Submission of application for review of Payment of processing On case by Insufcient information, non-payment
Allowable Rate (TAR) Companies Technical Allowable rate in accordance fee of N50,000 per eld. case basis or faulty payment of statutory fees.
with guidelines on the NUPRC website.
63 Issuance of approval for Drill Producing Submission of application to export uid Pay processing fee of Within Insufcient information, non-payment
twenty-one
Stem Test (DST) Companies sample in accordance with guidelines on N100,000 (21)working or faulty payment of statutory fees.
NUPRC's website. days
64 Issuance of approval for Producing Submission of application to conduct EWT Pay processing fee of Within Insufcient information, non-payment
twenty-one
Extended Well Test (EWT) Companies in accordance with guidelines on NUPRC's $5,000 per well (21)working or faulty payment of statutory fees.
website. days
65 Issuance of approval for Producing Submission of application to renew EWT in Pay processing fee of Within Insufcient information, non-payment
twenty-one
renewal of Extended Well Companies accordance with guidelines on NUPRC's $10,000 per well (21)working
or faulty payment of statutory fees.
Test (EWT) website. days
66 Issuance of approval for Producing Submission of application for Multi-Phase Pay processing fee of Within
Multi-Phase Flow Meters Companies Flow meters in accordance with guidelines N1,000,000 twenty-one
(21)working
(MPFM) on NUPRC's website. days
67 Issuance of approval for Producing Submission of application for condensate Pay processing fee of Within 1. Submission of incomplete
condensate classication Companies classication in accordance with guidelines N500,000 twenty-one application. 2. Delays
on NUPRC's website. (21) in responding to issues raised during
working review of application.
days
77
68 Issuance of approval for Exploration and Submission of ve (5) copies of Field Processing fee of Within one 1. Submission of incomplete
Field Development Plans Production (E&P) Development Plan in accordance with N5,000,000. hundred application
Companies guidelines on NUPRC website. and twenty 2. Delay in closure of issues raised
(120) during pre and post FDP engagements
working 3. Lack of adequate notication from
application dossier
69 Issuance of approval for the Exploration and Submission of application to drill in Payment of N1,500,000 Within 1. Delay of NUIMS consent letter for
drilling of Ordinary Appraisal Production (E&P) accordance with guidelines on the NUPRC statutory fee twenty-one PSC Assets.
and Development Wells Companies website. (21) 2.Submission of applications with
working incomplete documentation (e.g
days evidence of statutory fee payment,
valid License for intervention Units for
the well operation/Valid OGISP for
Vendors).
70 Issuance of Permit for the Exploration and Submission of application to Initially Payment of N1,000,000 Within
Initial completion of wells Production (E&P) complete well in accordance with statutory fee twenty-one 1. Submission of incomplete
Companies guidelines on the NUPRC website. (21) documentation(e.g. statutory fee
working payment, valid Licence to Operate
days Rig/Vessel/HWU/SEWOP, Valid OGISP
for Vendors, etc)
71 Issuance of permit for the Exploration and Submission of application to workover, Payment of N1,000,000 Within 1. Submission of incomplete
Workover, recompletion Production (E&P) recomplete or carry out zone change in a statutory fee twenty-one documentation(e.g. statutory fee
and zone change of wells Companies well in accordance with guidelines on the (21) payment, valid Licence to Operate
NUPRC website. working Rig/Vessel/HWU/SEWOP, Valid OGISP
72 Issuance of approval for Exploration and Submission of application to plug back well Payment of N350,000 Within 1.Submission of applications with
Well Plug Back Production (E&P) in accordance with guidelines. statutory fee twenty-one incomplete documentation (e.g
Companies (21) evidence of statutory fee payment,
working valid License for intervention Units for
days the well operation/Valid OGISP for
Vendors).
78
73 Issuance of approval to Exploration and Submission of application to Payment of N350,000 Within 1. Submission of incomplete
sidetrack/redrill well Production (E&P) sidetrack/redrill well in accordance with statutory fee twenty-one documentation(e.g. statutory fee
Companies guidelines. (21) payment, valid Licence to Operate
2. Delay in company response to query
74 Issuance of approval for the Exploration and Submission of application to suspend well in Payment of N350,000 Within
suspension of wells Production (E&P) accordance with guidelines on the NUPRC statutory fee twenty-one 1. Submission of incomplete
Companies website. (21) documentation(e.g. statutory fee
for Vendors, etc)
75 Issuance of approval for the Exploration and Submission of application to abandon well Payment of N350,000 Within 1. Submission of incomplete
abandonment of wells Production (E&P) in accordance with guidelines on the statutory fee twenty-one documentation(e.g. statutory fee
Companies NUPRC website. (21) payment, valid Licence to Operate
76 Issuance of approval to Exploration and Submission of application to change well Payment of N350,000 Within
change well target Production (E&P) target in accordance with guidelines. statutory fee twenty-one 1. Submission of incomplete
Companies (21) documentation(e.g. statutory fee
for Vendors, etc)
77 Issuance of approval to Exploration and Submission of application to deepen well in Payment of N350,000 Within
deepen well Production (E&P) accordance with guidelines. statutory fee twenty-one 1. Submission of incomplete
for Vendors, etc)
79
78 Issuance of approval to Exploration and Submission of application to resume drilling Payment of N500,000 Within
resume drilling operations Production (E&P) operations in accordance with guidelines. statutory fee twenty-one 1. Submission of incomplete
for Vendors, etc)
79 Issuance of approval for Exploration and Submission of application for well Payment of N250,000 Within
well decommissioning and Production (E&P) decommissioning and wellsite restoration in statutory fee twenty-one 1. Submission of incomplete
wellsite restoration Companies accordance with guidelines. (21) documentation(e.g. statutory fee
for Vendors, etc)
80 Issuance of drilling Rig Operating Submission of application for rig/workover Payment of statutory Within sixty
rig/workover hoist operating Companies hoist operating license in accordance with fee of $5000 for (60)
application and $10,000
license guidelines on the NUPRC website. for license to operate working
Payment of statutory fee days
81 Issuance of vessel operating Vessel Operating Submission of application for vessel the drilling rig Within sixty
license Companies operating license in accordance with of $5000 for application (60) working
and $10,000 for license
guidelines on the NUPRC website. to operate the drilling rig days
82 Issuance of license to Geophysical/Geotec Submission of application for Payment of statutory fee Within sixty
operate a hnical Vessel geophysical/geotechnical vessel operating of $5000 for application (60)
Geophysical/Geotechnical Operating license in accordance with guidelines on and $10,000 for license working
vessel Companies the NUPRC website. to operate the drilling rig days
83 Revalidation of expired Exploration and Submission of application to revalidate Payment of N750,000 Within
data acquisition, processing Production (E&P) expired permit in accordance with statutory fee twenty-one
permits Companies guidelines on the NUPRC website. (21) days
84 Revalidation of expired Exploration and Submission of application to revalidate Payment of N250,000 Within ten 1. Submission of incomplete
drilling permits (after 6 Production (E&P) expired permit in accordance with statutory fee (10) documentation(e.g. statutory fee
months) Companies guidelines on the NUPRC website. working payment, valid Licence to Operate
for Vendors, etc)
80
85 Revalidation of expired Exploration and Submission of application to revalidate Payment of N500,000 Within ten 1. Submission of incomplete
initial completion, Production (E&P) expired permit in accordance with statutory fee (10) documentation(e.g. statutory fee
recompletion, workover, Companies guidelines on the NUPRC website. working payment, valid Licence to Operate
stimulation permits days Rig/Vessel/HWU/SEWOP, Valid OGISP
for Vendors, etc)
3. Delay in provision of well logs for
evaluation of target interval
86 Issuance of permit to Producing Submission of application to acquire uid Pay processing fee of Within 1. Submission of incomplete
acquire uid sample Companies sample in accordance with guidelines on N250,000 twenty-one application. 2. Delays
NUPRC's website. (21) days in responding to issues raised during
review of application.
87 Issuance of permit for in- Producing Submission of application for in-country Pay processing fee of Within 1. Submission of incomplete
country uid sample analysis Companies fluid sample analysis in accordance with N200,000 twenty-one application. 2. Delays
guidelines on NUPRC's website. (21) days in responding to issues raised during
88 Issuance of approval to Producing Submission of application to export uid Pay processing fee of Within 1. Submission of incomplete
export fluid sample Companies sample in accordance with guidelines on N20,000 per twenty-one application. 2. Delays
NUPRC's website. interval/sample (21) days in responding to issues raised during
89 Issuance of approval to Exploration and Submission of application to commence Pay processing fee of Within 1.Delays in response to invitation for
commence unitization Production (E&P) Unitization Process in accordance with N100,000 twenty-one engagements.
process Companies guidelines on NUPRC's website. (21) days
90 Issuance of approval of Exploration and Submission of application for operatorship Pay processing fee of Within 1.Delays in response to invitation for
Letter operatorship of Production (E&P) letter in accordance with guidelines on N250,000 twenty-one engagements.
unitized elds Companies NUPRC's website. (21) days 2. Delay in execution of Unitisation Unit
Operating Agreement (UUOA) by the
Unit parties.
91 Issuance of approval for Exploration and Submission of application for Pay processing fee of Within 1.Delays in response to invitation for
reference/notication date Production (E&P) reference/notication date for unitized N250,000 twenty-one engagements.
for unitized elds Companies fields in accordance with guidelines on (21) days 2. Delay in execution of Unitisation Unit
NUPRC's website. Operating Agreement (UUOA) by the
Unit parties.
92 Issuance of permit to Producing Submission of application to conduct Pay processing fee of Within 1. Submission of incomplete
conduct Bottom Hole Companies Bottom Hole Pressure (BHP) survey in N250,000 twenty-one application.
Pressure (BHP) survey accordance with guidelines on NUPRC's (21) days 2. Delays in responding to issues raised
website. during review of application.
93 Issuance of Annual Renewal Exploration and Submission of application to renew license Pay processing fee in Within 1. Political interference
License to Operate for Production (E&P) to operate for Upstream facilities in accordance with facility twenty-one 2. Regulatory overlaps
Upstream facilities Companies accordance with guidelines on NUPRC's type (21) days
website.
81
94 Issuance of approval for Exploration and Subject to issuance of the Upstream Under review: $5,000 90 days Delay by applicant in addressing any
decommissioning and Production (E&P) Decommissioning and Abandonment (subject to issuance of concerns that may arise from the
abandonment plan Companies Regulations and the drafting and issuance draft Upstream Fees and conduct of the review the plans.
of the decommissioning and Rents Regulations)
abandonmnent guidelines
95 Issuance of approval for Exploration and Subject to issuance of the Upstream Under review: $500 90 days 1. Conduct of stakeholder
decommissioning and Production (E&P) Decommissioning and Abandonment (subject to issuance of engagement.
abandonment engineering Companies Regulations and the drafting and issuance draft Upstream Fees and 2. Outcome (addressing the outcome)
execution programme of the decommissioning and Rents Regulations) of stakeholder engagement
abandonmnent guidelines 3. Delay by applicant in addressing the
outcome of the D&A work programme
review workshop.
82
13 ECONOMIC REGULATION AND STRATEGIC
PLANNING SERVICE CHARTER
ECONOMIC REGULATION AND STRATEGIC PLANNING SERVICE CHARTER
S/No. Nature of Service Customer Customer Obligation Service Standard Limitations
1 Issuance Cost Exploration and Production Submission of Cost Data Not Applicable 14 working Days Lack of data from
Benchmarking certicate (E&P) Companies the companies. Late
Submission
2 Issuance of economic Exploration and Production Submission of Oil & Gas Not Applicable 14 working days
analysis and evaluation (E&P) Companies Production Proles, Cost
certicate for Upstream Data and other inputs as Lack of data from
Projects contained in the Field the companies. Late
Development Program Submission
3 Issuance of Permit for 3rd Exploration and Production Crude Handling Not Applicable 7 working days
party to use Oil Pipeline and (E&P) Companies Agreements, Letters of No
Ancillary Installations for Objection by the owner of Lack of data from
Crude Oil Transportation & the pipline the companies. Late
Handling Submission
4 Issuance of certcate of Exploration and Production Presentation of evidence of Not Applicable 1 day
good standing for export (E&P) Companies payment Lack of data for
clearance reconcilliation to
establish debt prole
Documentary Instruction
5 Issuance of Ofcial Revenue E&P Companies and other Evidence of Payment Not Applicable 1 day Unavailability of
online CBN
Receipt Operators in the Oil and Gas statement
6 Rendition of Revenue Industry
NASS, FAAC, Management etc Formal request letter Not Applicable Based on Unavailability of
Information request online CBN
statement. Late
7 Provision of Oil and Gas Stakeholders 1. Letter of request for data Not Applicable Based on
related data 2. Data input template request
Late and non
submission of data
8 Input for Medium Term Ministry of Finance, Budget Guideline/ Template for Not Applicable Based on
National Development Plan and National Planning through Medium Term (5years) request
the Ministry of Petroleum Capital Expenditure Late data ubmission
Resources Estimate from stakeholders
9 Inputs for Medium Term Ministry of Finance Budget and Framework, Call circular and Not Applicable Based on Late or non-
Revenue and Expenditure National Planning through the indices for Medium Term request submission of data
Framework Budget Office of the Expenditure Estimate and from Stakeholders
Federation Revenue Projection
83
10 FDP Economic Evaluation Upstream Petroleum Operating Submission of FDP report ₦5,000,000.00 5 working days Incomplete or
Companies and request accurate data. Non
timely response to
queries or further
request.
11 Asset (license) Renewal Upstream Petroleum Operating Submission of Proposed 5% of NPV 5 working days
Valuation Companies Development and Cost
Estimation Inaccurate data
12 Asset Good and Valuable Upstream Petroleum Operating Submission of Proposed NPV 5 working days Inacccurate data.
Consideration Companies Development and Cost Poor response from
Determination Estimation companies
13 Asset Divestment Premium Upstream Petroleum Operating Submission of Proposed 10% of NPV 5 working days
Determination Companies Development and Cost
Estimation inaccurate date
14 Publication of appropriate Upstream Petroleum Submission of GSPA/GSA Not Applicable 5 working days
GSPA/GSA upstream gas Companies
prices for gas royalties Inaccurate data
15 computation
Recommend pricing Upstream Petroleum Submission of NGFCP Not Applicable 5 working days
mechanisms for NGFCP GSA Companies
Inaccurate data
16 Publish annual and 5 years Upstream Petroleum Submission of Production Not Applicable 5 working days
projection for E&P Companies and cost data and forecast
companies estimated Inaccurate data and
royalties, Govt Take production forecast
17 Publish Economic Analysis on Upstream Petroleum Submission of Production Not Applicable 6 working days
annual and 5 years forecast Companies and cost data and forecast
for E&P companies Inaccurate data and
production forecast
18 Fiscal impact of E&P Upstream Petroleum Submission of Agreements Not Applicable 4 working days
companies production cost Companies
Gold Plating of cost
determination
Incomplete data
19 Monitoring of Financial Upstream Petroleum Submission of audited Not Applicable Yearly
Viability of licensees, leasees Companies nancial statements and
or permit holders in reports Late submisssion of
upstream petroleum companies or
operations incomplete data
84
20 Assessment of Oil and Gas Upstream Petroleum Submission of self Not Applicable Quarterly
Royalty Companies assessment of their oil and
Prompt/accurate
gas royalty obligation
and data availability
21 Assessment of Gas Flare Upstream Petroleum Submission of self Not Applicable Quarterly
Payment Companies assessment of their gas are Prompt/accurate
payment obligation and data availability
22 Assessment of Concession Upstream Petroleum Self assess and pay the Not Applicable Yearly
Rentals Companies concession rental obligation Prompt/accurate
and data availability
23 Determination of Fiscal Upstream Petroleum Not Applicable Monthly Availability of
Prices Companies Platforms
24 Approval of Annual Work Licensee/Lessee holders Submission of Annual Work Proposal Based on
program and Budget report program and Budget Submitted Proposal Late submission of
Obligations Submitted companies or
incomplete data
85
14 CORPORATE SERVICES AND ADMINISTRATION
SERVICE CHARTER
CORPORATE SERVICES AND ADMINISTRATION SERVICE CHARTER
Service Standard
S/N Nature of Service Customer Customer Obligation
1 Provision of ofce space for Staff All Staff Assumption of duty 3 working days N/A
If not assigned space, Staff may

apply formally in writing to Head,
Services.
2 Resolution of Staff complaints on All Staff Fill and submit Maintenance Job 5 working days N/A
Maintenance issues and provision of requisition form to the Head, Assets
consumables & Facilities Management
3 Provide newspapers to Management Management Staff Nil Every workday N/A

Staff
Issuance and management of ofcial Management and Provide NIN details by email to desk 10 working days N/A
phone lines for approved Staff (Glo Essential services Staff ofcer
CUG lines)
5 Resolution of Staff complaints on Management and Lay complaint to desk ofcer with 7 working days N/A
issued phone lines Essential services Staff necessary information
6 Provision of ofce furnishings to Management only Nil 5 to 20 working N/A
management days
SECURITY & LOGISTICS SERVICES

Service Standard
Exisiting Limitations
1 Provision of ID cards Staff & Stakeholders Staff: Assumption of duty Within 5 working N/A Nil
Stakeholders: Filling and submission days (Subject to
of the ID card forms with the approval to
required information. release by
management)
Nil
2 Within 1 hour
Allocation of vehicles to Staff on Fill vehicle requisition form and pending
All Staff N/A
ofcial assignment submit to Head Logistics availability of Unavaiability of vehicle on
vehicles ground at the time of request
3 Less than 1% of
Presentation of vehicles particulars
Provision of insurance for Staff value of
All Staff and receipt of purchase to O/C 10 working days Nil
personal vehicles vehicle
Logistics
purchase
4
Submission of document with
Processing of ofcial mail All Staff Within 48 hours N/A
precise addressing Absence of dispatch rider
within the State
Handling Air travels (local and Submission of travel requirements
5 All Staff 5 working days N/A Non-approval of payment
overseas) and approvals
Provide newspapers to Management Management Staff Nil Every workday
6 Staff
Logistics Services Non-approval of payment
86
IT APPLICATIONS & DATA MANAGEMENT
Service Standard
Time Standard Cost Standard Existing Limitations
Ensure the proper end-to-end design, Within six (6) months undocumented project scope,
1 N/A
implementation, and deployment of Based on request as it relates to the after the necessary User not taking ownership of
e-solutions User SBU automation of business process approvals project
2 Validate Code Based Modications on N/A

Applications Developers/Contractors Initiate push & Pull Request Provide Authorization
3 Escalate issues anf follow up for Within 24hours of N/A

Provide user support for e-solutions Staff and General public resolutions complaint Application downtime
4 Provision of Online Services & User Access Staff User SBUs to send list of staffs for N/A
Management proling Within 24hours Application downtime
maintenance, storage, availability and
5 archiving of robust, operational data and NUPRC ICT Policy 24/7 Accessibility N/A
databases
Within a month of
6 Staff deployment of e N/A Availability of users
Conduct User ICT Training for Applications Deployment of E solutions solutions
7 Provide Change Management Request User SBU Based on request for modication and Within 1 week - 2 N/A
Services update of exisitng application months resistance to change
8 Staff 24/7 Accessibility N/A

Sharepoint Implementation and
management customer must be a staff of NUPRC
IT INFRASTRUCTURE & IT GOVERNANCE, RISK & COMPLIANCE
Service Standard Exisiting Limitations
1
NUPRC Staff and Within twelve(12)
N/A
Accredited NUPRC Ensure full understanding of ICT hours of Cost, Complexity,
Ensure internet security compliance Vendors/Partners Policies customers's request Technological limitations
2 NUPRC Staff Escalate issues through the help N/A
desk system and follow up for
Within four(4) Cost, Availability of
resolution
Resolve hardware complaints: working days of replacement parts and
laptops/desktop computers customers's request Time constraints.
3
Escalate issues through the help Within four(4) hours
N/A
Resolve internet access complaints: desk system and follow up for of customers's Service provider limitations
general or individual NUPRC Staff resolution request Location limitations
87
4 Monitor Compliance of deployment NUPRC Staff and Continuous N/A
of Hardware, software, and Accredited NUPRC Must NOT install or use unauthorized monitoring
application into the NUPRC ICT Vendors/Partners application, software or hardware
Infrastructure and architecture devices within the NUPRC ICT Human error,
Architecture Dynamic environments
5 Develop, document, and implement NUPRC Staff and Six(6) months from N/A
security policy, standards, Accredited NUPRC the Project kick off
procedures, and guidelines Vendors/Partners date Resistance to change,
Ensure full understanding of ICT Lack of awareness and
Policies training.
6 Implement Security Gauge on user
and group account on the ICT NUPRC Staff and Six(6) months from
Infrastructure and architecture Accredited NUPRC User's must ensure Usage of facility the Project kick off N/A Lack of awareness and
Enviroment Vendors/Partners in line with provided protocols date training.
7 Identify, analyze, and prioritize
Business Continuity (BC) requirements NUPRC Staff and Six(6) months from
from IT Governance and Risk Accredited NUPRC Ensure full understanding of ICT the Project kick off N/A Limited resources, Changing
Compliance Perspective Vendors/Partners Policies date threats and risks.
8
Develop, document, and implement NUPRC Staff and Six(6) months from N/A Resistance to change,
security policy, standards, Accredited NUPRC Ensure full understanding of ICT the Project kick off Lack of awareness and
procedures, and guidelines Vendors/Partners Policies date training.
9
1. Customer must be a staff of
NUPRC or an accredited Vendor or
Propose strategy for the architecture, Guest to acccess WAN resources in
design and deployment of Wide Area NUPRC Staff and any of the NUPRC locations. Six(6) months from Cost, Technical support,
Network (WAN) to improve Accredited NUPRC 2. Customer device(s) to access to the Project kick off N/A Skillset and Knowledge
communication and enhance Vendors/Partners/Guests WAN resources must full all access date Gaps.
productivity and security control requirements
before access to resources can be
granted.
10 1. User's must ensure Usage of

facility in line with provided
protocols
Ensure accessibility of cloud Internet connectivity,
NUPRC Staff 2. User must be proled on NUPRC 24/7 Accessibility N/A
computing and collaborative tools Hardware limitations
active directory.
3. User must have login accesss
11 1. User's must ensure Usage of

facility in line with provided
Cost, Access to constant
protocols
NUPRC Staff /Accredited power supply, Hardware
Provision of Internet to all Ofces 2. User must be proled on NUPRC 24/7 Accessibility N/A
Guests failures, Technical support
active directory.
and force majeure.
3. User must have login accesss
88
12
Provision of Software Within four(4) hours User knowledge and
Customer must be a staff of
Installation,Conguration, NUPRC Staff of customers's N/A experience, Compatibility
NUPRC.
Troubleshooting request issues, Licensing and cost
13
1. Customer must be an accredited
Limited stakeholder
Work with stakeholders to propose Vendor with Original Equipment Six(6) months from
Accredited NUPRC engagement, Lack of clarity
business and systems requirements for Manufacturer the Project kick off N/A
Vendors/Partners in requirements, Budget
new technology implementations 2. Ensure full understanding of ICT date
constraints
Policies
MEDICAL SERVICES
Service Standard
1 Provision of general medical services All Staff Staff visit to Clinic 3 to 5 minutes N/A
to Staff
2 Provision of emergency medical All Staff Visit to the Clinic 3 to 5 minutes N/A
services to Staff by Trust Charitos
hospital or NNPC hospital Emergency trips can be made to
the partner hospitals or any close-
by hospital and obtain referrals
later.
3 Waiting time at staff clinic client in clinic Indicate need to get attention in Initial waiting time: N/A
clinic 10 to 15 minutes
Overall waiting
time: 30 mins to 1
hour
4 Drug Dispensing All Staff Present Doctor's prescription Immediate N/A
SERVICE PROVISION OF MANPOWER RESOURCE PLANNING

Service Standard
Applicants must meet the
1 Staff recruitment Applicants advertised criteria/qualication to Six months N/A
apply
2 Updating of Staff records All permanent staff Submission of valid documents 10 working days N/A
SERVICE PROVISION OF TRAINING & PERFORMANCE MANAGEMENT
Service Standard
1 Facilitation of Staff training : Local All staff Nil Local training: N/A
and Ofcial - Staff is notied and two weeks
receives allowance before the Foreign training:
training date. eight weeks.
89
2 Issuance of Staff appraisal guidelines All staff Must be a conrmed staff of the Receipt of N/A
Commission Appraisal forms by
staff by second
Minimum of 6 months of service week from
during the appraisal period dispatch date
3 Promotion of Staff All staff Junior/ Senior Staff: Must have Board approves N/A
spent minimum of 3 years of good release of
service on one grade level without promotion list by
disciplinary issues. January of
effective year.
Management Staff: By
appointment
SERVICE PROVISION OF EMPLOYEE RELATIONS_SWB

Service Standard
1 Granting of leave All Staff Minimum of 12 months continuous Processing of N/A

service with the Commission and at Leave applications
least 6 months from last approved with 5 working days
leave of receipt of
application
2 Enrollment of Retirees All Retired Staff Submission of all necessary Payment of N/A
documentation Gratuity within 1
month of Exit from
Minimum of 5 years’ service in the Service, and
Commission for gratuity and enrollment on
maximum of 35 years’ service or on closed pension
attainment of 60 years of age for scheme within 10
pension and gratuity. working days
where applicable
CORPORATE COMMUNICATION SERVICE CHARTER

Service Standards
S/N Nature of Service Customer Customer Obligation Time
Cost Standard Existing Limitations
Standard
1
Compliance with
. Brand reinforcement across
Staff communication strategy as N/A Periodically Non-compliance by staff
NUPRC communication channel.
advised by CCSBU
2
Timely submission of inputs from As Non-approval by CCE
. Quarterly Media Brieng Staff and stakeholders Quarterly
Divisions
applicable
90
3
Visible alignment of core values in Non-alignment with core
. Imbibe core values as On needs
NUPRC staff reected in work staff As applicable values communicated by
communicated basis.
culture. staff.
4
Ensure the uniformity and sanctity Liaise with CCSBU for approved Exclusion of CCSBU by
. On needs
of all NUPRC-branded Staff brand guidelines to ensure As applicable Divisions in all branding
basis.
paraphernalia. uniformity. engagements.
5 Non – approval of request

Subject to
. Availability of high-quality and On needs to Management to secure
Staff and stakeholders Management approval approved
effective branded materials. basis. high quality branded
budget.
materials.
6
Failure of divisions to
. Ensure consistency in all corporate All divisions to comply as On needs
Staff and stakeholders N/A collaborate with CCSBU in
advertising efforts. communicated basis.
all advertising request.
Inability to secure
7 Conduct research to pre-empt approval to engage PR
. crisis and mitigate emerging risks Third-party/ Timely research results to Subject to
Quarterly agency to conduct
capable of negatively impacting mitigate risk. budget. research.
the NUPRC reputation.
Stakeholders/PR Agency
91
15 LEGAL SERVICE CHARTER
LEGAL SERVICE CHARTER
S/N Nature of Service Customer Customer Obligation Service Standard
Participate in
In line with
Draft and review of Regulations, stakeholders’
Internal & External timelines set in
1 Guidelines, policies and consultation forum in line N/A
Stakeholders the PIA and on
directives in line with the PIA with section 216 of the
need basis.
PIA
. Conrmation of
terms,
SBU’s within the
Request for Execution of · Execution of
2 Commission, Contractors, N/A 14 working days
Contracts the Contract
and Multiclient companies
Agreement
Operators/ licensee and

Request for Legal Opinions and lease holders Request for advice/
3 N/A 14 working days
Advice information
SBU’s
Request for information,

EFCC, NNPC, NMDPRA,
4 Inter-agency Interface Invitation to Meetings, N/A 14 working days
NPF MOJ, MDA’s etc)
and interviews.
· Submission of
· International Oil
petition /request for
Companies.
Request for resolution of conict resolution/
Determined by
through the Oil and Gas · National Oil
5 N/A the length of the
Alternative Dispute Resolution Companies, · Referral of a
Mediation
Centre (ADRC) Licensee, matter for resolution
Leaseholders, and to the ADRC
Host Communities
92
· Review of
14 days for
court processes,
review by
6 Litigation · MPR, NUPRC drafting of opinion N/A
internal legal
and assignment to
team
external counsel
Provision of Certied True Copies

7 EFCC, Law Firms, Courts Request for information N/A 7 working days
of documents
Request for advice relating to

Due diligence, licence and
Review of different
8 lease OPTS, IPPG, SBUs N/A 14 working days
applications
renewal/conversion/Transfer of
interest
Weekly for TMC
Meetings
Weekly for TMC
Meetings
9 Board Secretariat NUPRC Secretarial services N/A
Weekly for TMC

Meetings
Responding to relevant external

stakeholders (operators,
licensees and lessees, National Submission of Enquires
10 External Stakeholders N/A 10 working days
Assembly, Government and petition
agencies and parastatals etc.)in
respect of enquires and petition
93
When new
regulations,
Initiating/creating awareness
guidelines and
11 about the Commission and its External Stakeholders N/A
statuses are
mandate
being developed
and issued.
General legal advice on

licensees and lessees
12 obligations/commitments External Stakeholders N/A On need basis
enshrined in their licenses and
leases
94
16 HEALTH, SAFETY, ENVIRONMENT AND
COMMUNITY SERVICE CHARTER
HEALTH, SAFETY, ENVIRONMENT AND COMMUNITY SERVICE CHARTER
S/N Nature of Service Customer Customer Obligation Service Standard Existing
Cost Standard Time Standard Limitations
1 Quarterly Issuance of Environmental Operators 1.Periodic (Quarterly) sampling
Compliance Status/Notice & of process efuents, emissions (1) Observation of non-
$1,000 for the
Certicate of Sampling and recipient environment. compliance in monitoring
sampling
Certicate (or as process/reports).
specied by 7 Working Days
2. Timely submission of Upstream Fees &
compliance monitoring reports Rent (2) Staff strength.
to Commission. Regulations).
3. Report non-compliances
2 Issuance of Approval for Scope of Operators 1. Submission of satisfactory SoW
Work (SoW)/Terms of Reference (ToR) and ToR
(1). Submission of unsatisfactory
Approval for Biological Monitoring NGN equivalent
work scope that need to be
Studies (BMS) of 3,000 USD (at
10 Working Days updated in line with the
CBN prevailing
Commission's expectation prior to
rate)
approval. (2) Staff strength
3 Issuance of Approval for Biological Operators 1. Submission of BMS report. BMS

Monitoring Studies Report (BMS) must be conducted in line with (1) Finding a suitable date to
approved SoW and ToR NGN equivalent schedule review workshop with
of 3,000 USD (at the Commission.(2)
30 Working Days
CBN prevailing implementation of review findings
rate if any by the company. (3) Staff
strength
4 Issuance of Oileld Chemicals Vendor/operator 1.Submit application for

Certication chemical certication which NGN equivalent
shall include Safety Data Sheets of $1,000 (Or as (1) Submission of reports from the
/Product Data Sheet specied by
30 Working Days Commission's accredited 3rd
Upstream Fees &
party laboratories.
Rent)
Regulations).
2. Pay processing fee to the

Commission via IGR portal.
2. 860,000 NGN (2) Non-payment of established
per product. 3rd party laboratories service
charges by the Vendor.
95
3. Submit two samples per
chemical/product (1 litre each)
to the Commission.
(3) Staff strength
4. Evidence of payment to the
analysing (3rd party)
laboratories.
5 Approval to use Oileld Chemicals Operator 1. Submission of application for
approval which should include
details of the chemical and the
intended use. Attach copy of
N/A 14 Working Days No limitation
previous approval and waste
disposal plan
6 Issuance of Oileld Chemicals Vendor/Operator 1. Submission of Application for

Recertication Recertication, the application
$ 500 fee (or as
shall accompany the
specied by (1) Non-submission of new and
underlisted items: -
Upstream Fees & complete SDS
Rent Regulations)
a. Old and New SDS
(2) Delayed response on

conrmation of letter of
attestation from the
7 Working Days
manufacturer in an event
where the vendor is not the
manufacturer
b. Attestation Letter from the (3) In the event where the
manufacturer. product is found to be
reformulated, certication
c. In the event of reformulation
of product,
d. obligations in (2) above
apply.
7 Accreditation of 3rd Party Operators/ 3rd 1. Application for relevant
Laboratories Party Labs service on OGISP Portal 21 Working Days
(1) staff strength
96
2. Must have Minimum
Specied Equipment (2) Inability to close-out action
NGN Equivalent of items arising from the Inspection
$500 (prevailing exercise accreditation.
CBN rate)
3. Coordinate successful
accreditation inspection of
(3) Issuance of service permit by
facility by NUPRC
CELAPS without recourse to
accreditation.
8 Annual Re-accreditation of the Third- 1. Application for the re- (1) Non-compliance with the
Party Laboratories accreditation/annual 21 Working Days conditions specied in the
accreditation inspection.
issued accreditation letter.
2. Must have Minimum Specified
Equipment. NGN Equivalent (2) Issuance of service permit
of $250 (prevailing by CELAPS without recourse to
CBN rate) accreditation.
3. Coordinate successful re-

accreditation inspection of
(3) Staff strength
facility by NUPRC .
9 Issuance of Radiation Safety Oil and Gas 1. Apply for RSP online and
NGN
Permit (RSP) Operating submit the application
(1,000,000.00)
companies
2. Provide evidence of NNRA
permit Incomplete submission of
Processing fee. 7 Working Days necessary documents and delay
in internal approvals.
3. Provide the contractor's

OGISP permit status
10 Safety and Emergency Response Offshore Safety 1. Application for relevant -Logistics Challenges
1. NGN250,000
Training Centre Accreditation/Re- and Emergency service on OGISP Portal.
application fee as
accreditation Response Training
an Oil & Gas 3 Working Days
Providers
Service
Company
2. Payment of application fee -Downtime in Remita Payment,

on IGR Portal via Remita. Portal
97
3. Payment of statutory fee per Lack of public awareness in
course intended to be offered 2. NGN1,000,000 utilization of Remitta Portals
as required by the Commission. processing fee for
accreditation of
training Centre.
4. Must have Minimum Specified 3. N50,000 (or as Design, Construction and

facility & Equipment. specied by the operation without
Commission) per permit/approval from the
course intended Commission
11 Issuance of Safety Case Approval Oil and Gas 1.Application for a safety case N1,000,000
operating approval. processing fees to
The time constraint include
Companies the Commission
period of internal review of safety
TSA.
20 Working Days case document, logistics of
company setting up of requisite
safety case workshop and site
visitation
12 Issuance of Risk Based Inspection Operators 1.Submission of application to

(RBI) Approval use RBI, which should include
the RBI basis, processes and N1,000,000 Constraints in time allocated for:
assumption, RBI Tools and other processing fees to review of application, logistics of
25 Working Days
inspection tools aiding the the Commission setting up RBI workshops vis a vis ,
software. TSA. to approval and close out
13 Issuance of Remediation Action Plan Operators 1. Submit Remediation Action

(RAP) approval Plan (RAP) Possible inability to jointly review
the submitted RAP with the
As indicated in operators within the timeline
the Upstream fees
2. Conduct Remediation 15 Working Days
and rent manpower shortage
Exercise
regulations
3. Submit Final Remediation
Report for Close Out and
Certication
14 Response to Petitions Operators and 1. Inform/notify and update the Possible late or non-response to
Communities Commission on Issues of our letters from responders. A
Conflict N/A 10 Working Days longer standard time may be
required.
98
15 Issuance of Post Clean Up Operators 1. Clean Up Spill Untimely response from the field
Inspection Certicate offices after HQ approves the
SOW/TOR,
As indicated in
2. Conduct Post Clean Up Upstream Fees
Assessment 28 Working Days
and Rents
3. Mobilize for Post Clean Up Regulations
Inspection
16 Issuance of Approval of Greenhouse Operators 1. Submit detailed report on

Gas (GHG) Management GHG emission reductions
Report /Plan 2. Monitoring and inspection
plans for facilities stating As specied in the
inventory methodologies. Fees and Rent 10 Working Days
Regulations
3. Submit evidence of IGR
payment
17 Issuance of Certicate of Operators/Service 1. Submit Methane Leak

LDAR (Upon Satisfactory Inspection) providers Detection & Repair (LDAR)
inspection plan/schedule to the
Commission. As specied in the
Fees and Rent 10 Working Days
2. Invitation for LDAR inspections
Regulations
as prescribed in the guidelines
18 Issuance of Draft Environmental Oil & Gas 1. Submit a Draft EES/PIA report
Evaluation Study (EES) / Post Impact Companies / along with receipt of requisite NGN equivalent
Assessment (PIA) Approval Service providers fees payment of 3,070 USD (at
28 Working Days No limitations except where
CBN prevailing
multiple reports are received at
rate)
the same time
19 Issuance of Final Environmental Oil & Gas 1. Submit a Final EES/PIA report
Evaluation Study (EES) / Post Impact Companies / along with receipt of requisite NGN equivalent
Assessment (PIA) Approval Service providers fees payment of 1,534 USD (at No limitations except where
14 Working Days
CBN prevailing multiple reports are received at
rate) the same time
99
20 Issuance of Environmental Screening Oil & Gas 1. Submit ESR and PIAR report
Report (ESR)and Preliminary Impact Companies / along with receipt of requisite NGN equivalent
Assessment Report (PIAR) Approval Service providers fees payment of 3,070 USD (at No limitations except where
28 Working Days
rate) the same time
21 Issuance of Terms of Oil & Gas 1. Submit a TOR/SOW for the EES
Reference/Scope of (ToR/SoW) for Companies / and PIA report along with NGN equivalent
Environmental Studies (EES, PIA, EBS, Service providers receipt of requisite fees of 3,070 USD (at
14 Working Days No limitations except where
etc.) Approval payment CBN prevailing
rate)
the same time
22 Issuance of TOR/SOW approval for Oil & Gas 1. Submit a TOR/SOW for Predrill
NGN equivalent
Predrill & Post drill Seabed Survey Companies / & Post drill Seabed Survey report
of 455 USD (at
Service providers along with receipt of requisite 14 Working Days No limitations except where
CBN prevailing
fees payment multiple reports are received at
rate)
the same time
23 Predrill & Post drill Seabed Survey Oil & Gas 1. Submit a Predrill & Post drill
NGN equivalent
report Approval Companies / Seabed Survey report along
of 2,275 USD (at No limitations except where
Service providers with receipt of requisite fees 28 Working Days
payment
rate) the same time
24
NGN equivalent
No limitations except where
Issuance of Approval of Waiver Oil & Gas 1. Submit a Waiver request of 163,640 USD (at 14 Working Days
request to conduct requisite study Companies / along with receipt of requisite CBN prevailing
the same time
before project commencement Service providers fees payment rate)
25 Issuance of Approval of Waiver Oil & Gas 1. Submit a Waiver request NGN equivalent
request to conduct Project activities Companies / along with receipt of requisite of 22,273 USD (at No limitations except where
in lieu of Completion of EMP Service providers fees payment 14 Working Days
rate) the same time
26 Issuance of Approval of Waiver Oil & Gas 1. Submit a Waiver request
request for (One-season EMP) Companies / along with receipt of requisite NGN equivalent
Offshore Service providers fees payment of 54,545 USD (at
14 Working Days No limitations
CBN prevailing
rate)
27 Issuance of Approval of Waiver Oil & Gas 1. Submit a Waiver request

request for (One-season EMP) Companies / along with receipt of requisite NGN equivalent
Onshore Service providers fees payment of 27,273 USD (at
14 Working Days No limitations
CBN prevailing
rate)
100
28 Issuance of Permit to Operate (PTO) Vendor 1. Technical Presentation Availability of date for
waste management facilities or presentation due to number of
Permit to Provide waste applications at the time(schedule
management servi ce is done on a rst come rst served
basis)
2. Obtain Commission's
acceptance of
methodology/technology 3. Site No Limitations
Suitability Inspection/Approval
4. Provide EIA Approval (where

As indicated on No Limitations
applicable)
Upstream Fees
5. Co-ordinate Pre-shipment 28 Working Days
and Rents This stage is dependent on
Inspection (where applicable)
Regulations. readiness of the client
6. Approval to Import/Waiver
(where applicable) No Limitations
7. Co-ordinate Pre-
commissioning Inspection/Pilot No Limitations
TriaI.
8. Issuance of Permit to Operate
the waste treatment facility
(TDU, Incinerator, WBM e.t.c) No Limitations
29 Revalidation of Permit-to Operate for Vendors 1. Submission of Quarterly

Waste Management facility reports/documents as required
in Permit-to-Operate Late submission of quarterly
430,000NGN 14 Working Days submissions and waste
2. Satisfactory Outcome of Audit consignment notes/manifests
exercise
30 Issuance of Efuent Waste Discharge Operators 1. Submit application

Permit documents for revalidation of
permit (Application must include
Application Form, Payment Delays with incomplete
Receipt and other requirements 1,000,000NGN 14 Working Days
submission.
as contained in checklist on
NUPRC website).
101
31 Revalidation of Efuent Waste Operators 1. Submit application
Discharge Permit documents for revalidation of
permit (Application must include 500,000NGN Delays with incomplete
14 Working Days
valid RSP, Valid EMP approval, submission.
payment Receipt)
32 Issuance of Point Source Discharge Operators/Vendo 1. Submit application
Permit rs documents for revalidation of
permit (Application must include
Application Form, Payment Delays with incomplete
Receipt and other requirements submission.
as contained in checklist on 1,000,000NGN 14 Working Days
NUPRC website)
2. Satisfactory outcome of
Groundthruting exercise (where
applicable)
33 Revalidation of Point Sources Permit Operators/Vendo 1. Submit application
rs documents for revalidation of
permit (Application must include Delays with incomplete
valid EES approval, Expired point 500,000NGN 14 Working Days
submission.
source permit and, payment
Receipt)
34 Issuance of Environmental Oil & Gas 1. Submit an EMP report along

Management Plan (EMP) Approval Companies / with receipt of requisite fees Naira equivalent
No limitations except where
Service providers payment of 4,091 USD (at
14 Working Days multiple reports are received at
CBN prevailing
the same time
rate)
35 Issuance of Approval to incorporate Settlors 1. Submit/upload HCDT

proposed Host Communities' documents/data on Incomplete submissions are a
Development Trust Commission's HCDT Data limiting factor to the time
collection Website standard
2. Ensure BOT nominees, HCDT

Constitution are in line with As prescribed in
provisions of the Petroleum the Upstream Fees
Industry Act (PIA), 2021. 5 Working Days
and Rents
Regulations
3. Ensure all Host Communities Reviewer relies on information
are represented in proposed provided by the Settlor, and may
HCDTs not know all the communities
within the cluster of a particular
HCDT
102
36 Issuance of Approval /Acceptance Settlors 1. Prepare and submit CDP for
of Community Development Plan Host Communities in line with
(CDP) submission provisions of the PIA,2021 As prescribed in
the Upstream Fees
14 Working Days
and Rents
2. Make presentation of plan to Regulations.
Commission where applicable
37 Issuance of Approval to manage Service Providers 1. Obtain requisite OGISP

reserve funds for HCDTs 2. Submit application request to
the Commission Delays with receiving feedback
As prescribed in on screening requirements from
the Upstream Fees Service Providers.
5 Working Days
3. Make presentation on and Rents
intended service and satisfy Regulations.
minimum requirements as
specied by the Commission
38 Issuance of Accreditation Letter to 3 rd Project 1. Obtain requisite OGISP

party Project Management Consultants for 2. Submit application request to
Consultants Host Communities the Commission As prescribed in
Development the Upstream Fees
3. Make presentation on 14 Working Days
Projects and Rents
intended service and satisfy
Regulations.
39 Re-accreditation of 3rd party Project Project 1. Obtain requisite OGISP
Management Consultants Consultants for 2. Submit application request to
Host Communities the Commission As prescribed in
Development the Upstream Fees
3. Make presentation on 14 Working Days
Projects and Rents
intended service and satisfy
Regulations.
40 Issuance of Offshore Safety Permit Operators/ Oil 1. Submit Application to the
(OSP) Service Commission via NUPRC's website
Companies or OSP Carrier West Atlantic New:
energy Limited (WAEL)
2. Obtain a relevant BOSIET from NGN equivalent

Commission's Accredited of $580 per
Training Centre personnel
103
3. Obtain Medical Certicate of
Fitness from Govt Hospitals or 14 Working Days
accredited hospitals Renewal:
4. Biometric Captures at OSP

Embarkation points or WAEL NGN equivalent
offices of $135
One time Flyer:

NGN equivalent
of $200
41 BMS OPERATORS 1. Biological Studies Report
Review Service Charge of
BMS, NGN
equivalent of
30 Working Days
3,000 USD (at CBN
prevailing rate)
104
17 COMPLIANCE AND ENFORCEMENT
SERVICE CHARTER
COMPLIANCE AND ENFORCEMENT SERVICE CHARTER
Customer
S/N Nature of Service Customer Service Standards
Obligation
Participate in
Draft and review of Regulations, stakeholders' In line with timelines set
Internal & External
1 Guideline, policies and directives in consultation forum N/A in the PIA, and on need
Stakeholders
line with the PIA. in line with section basis.
216 of the PIA
Responding to relevant external

stakeholders (operators, licensees
Submission of
and lessees, national assembly,
2 Enquires and N/A 5 working days
Government agencies and
petition
parastatals etc.) in respect of
enquires and petition
Response to request from Submission of

External
3 stakeholders on Compliance Enquires and 14 working days
Stakeholders
monitoring/enforcement petition
When new regulations,

Initiating/creating awareness about guidelines and statuses
4 participation
the Commission and its mandate and being developed
and issued.
105
Educating licencees and lessees on
the obligations and commitments
5 participation On need basis
enshrined in their licenses and
leases
1. Reporting of
1. Employees
complaints for
/Employers.
mediation.
2. Union and 2. Signing of

companies in the agreements
industry. between parties
6 Mediation Services N/A 14 working days
3. Host Communities
and Companies
4. Companies and
companies.
Furnish/ update the

Issuance of approval for release of Oil and Gas Commission with
7 N/A 14 working days
staff in the oil and gas industry Companies petitions / staff
releases .
106

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SERVICE CHARTER

2. Attach copy of staff

1. Staff to send draft

NUPRC Internal 2. PASBU to review

SERVICE PROVISION OF PROCUREMENT SERVICES

- Make payment for - Specialized Service Portal

- Make payment for - Specialized Service Portal

- Collaborate with Unavailability of

Development of Supervise the development Submission of job Late submission

24 Approval of Exploration and 1. Application letter Application Fee: ₦50,000 60 working

If not assigned space, Staff may

3 Provide newspapers to Management Management Staff Nil Every workday N/A

SECURITY & LOGISTICS SERVICES

2 Validate Code Based Modications on N/A

3 Escalate issues anf follow up for Within 24hours of N/A

8 Staff 24/7 Accessibility N/A

10 1. User's must ensure Usage of

11 1. User's must ensure Usage of

SERVICE PROVISION OF MANPOWER RESOURCE PLANNING

SERVICE PROVISION OF EMPLOYEE RELATIONS_SWB

1 Granting of leave All Staff Minimum of 12 months continuous Processing of N/A

CORPORATE COMMUNICATION SERVICE CHARTER

5 Non – approval of request

Operators/ licensee and

Request for information,

Provision of Certied True Copies

Request for advice relating to

Weekly for TMC

Responding to relevant external

General legal advice on

3 Issuance of Approval for Biological Operators 1. Submission of BMS report. BMS

4 Issuance of Oileld Chemicals Vendor/operator 1.Submit application for

2. Pay processing fee to the

6 Issuance of Oileld Chemicals Vendor/Operator 1. Submission of Application for

a. Old and New SDS

(2) Delayed response on

3. Coordinate successful re-

3. Provide the contractor's

2. Payment of application fee -Downtime in Remita Payment,

4. Must have Minimum Specified 3. N50,000 (or as Design, Construction and

12 Issuance of Risk Based Inspection Operators 1.Submission of application to

13 Issuance of Remediation Action Plan Operators 1. Submit Remediation Action

16 Issuance of Approval of Greenhouse Operators 1. Submit detailed report on

17 Issuance of Certicate of Operators/Service 1. Submit Methane Leak

27 Issuance of Approval of Waiver Oil & Gas 1. Submit a Waiver request

4. Provide EIA Approval (where

29 Revalidation of Permit-to Operate for Vendors 1. Submission of Quarterly

30 Issuance of Efuent Waste Discharge Operators 1. Submit application

34 Issuance of Environmental Oil & Gas 1. Submit an EMP report along

35 Issuance of Approval to incorporate Settlors 1. Submit/upload HCDT

2. Ensure BOT nominees, HCDT

37 Issuance of Approval to manage Service Providers 1. Obtain requisite OGISP

38 Issuance of Accreditation Letter to 3 rd Project 1. Obtain requisite OGISP

2. Obtain a relevant BOSIET from NGN equivalent

4. Biometric Captures at OSP

One time Flyer:

Responding to relevant external

Response to request from Submission of

When new regulations,

2. Union and 2. Signing of

Furnish/ update the

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