Meta - Competency Sub-competency Definition

Delivering Excellence Quality Focus Demonstrating a sense of

responsibility to ensure high quality
work with a focus on maintaining
consistency and adherence to high
standards, while capturing every
minute detail and presenting the work
in a clear, complete, precise and easy
to understand manner.

Planning and Demonstrating an ability to prioritize

Prioritizing the tasks, detail out the steps and
organize required resources to
maximize efficiency.

Results Driven Demonstrating a strong will to

achieve the best results. Focusing
one's own and team's energy and
resources to meet the end objectives
effectively.

Managing Stakeholders Impact and Influence Demonstrating an ability to put across

one's thoughts and ideas clearly and
succinctly and to use appropriate
communication style to effectively
convince others to achieve end
results.

Managing Relations Demonstrating an ability to build

professional networks and personal
relationships within and outside the
organization as a way of gathering
information and resources to ensure
individual as well as organizational
success.

Managing Team Collaboration and Demonstrating an ability to develop

Inclusion collaboration while working toward
solutions which generally benefit
everybody involved. Is aware and
open to diversity and ensures that
everyone is treated with respect and
sensitivity despite these differences.
Resolves interpersonal differences in
a timely manner to build healthy
relationships with others.
 Empowering and Focusing on others' professional
developing others growth by identifying their strengths -
areas of development and providing
work opportunities accordingly.
Demonstrating an understanding of
individuals' motivators to engage
them at work. Provide them with
appropriate reinforcements and
recognition to inspire them to
accomplish their professional
objectives.

Making an Impact Learning Orientation Demonstrating an ability and

orientation to learn new skills by
keeping up-to-date with relevant
knowledge and technology and learn
from past experiences.

Resilience Demonstrating the ability to bounce

back in the face of challenges or
adversity and being able to manage
one's emotions and thoughts in a
positive and effective manner.

Managing Business Strategic Focus Demonstrating a deep understanding

of the organization's line of business,
the competitive landscape and an
overall business environment, while
considering the short and long-term
implications of one's actions and
decisions on the organization.

Managing Change Demonstrating an ability to

communicate the need and the
rationale for change and being able to
adjust and adapt oneself to change,
when situations are dynamic and
constantly evolving.
 Meta-Competency Competency Definition
Learning Orientation Demonstrating a tendency to
internalize a learning mindset and
constantly seek opportunities to
learn. Being open to feedback and
reflecting on past experiences so that
one can learn from success and
failures.
Lead by Example
Resilience Demonstrating a tendency to remain
focused in the face of adversity and
uncertainty. Demonstrating an ability
to manage difficult situations by
effective management of emotions
and self.

Developing Team Demonstrating a tendency to focus

on team members' professional
growth and development by
identifying their strengths and areas
of development. Creating learning
opportunities for the team members
and mentoring them to help them
achieve their developmental goals.

Build High Performing

Teams Fostering Diversity & Demonstrating a tendency to value
Collaboration the importance of diversity and
inclusion to lead a team of diverse
individuals successfully.
Demonstrating a tendency to build a
collaborative and an inclusive team
culture and leverage diversity to work
effectively.

Fostering Innovation Demonstrating a tendency to

approach issues differently, think out
of box and strive for constant
innovation. Demonstrating a
tendency to foster a culture which
encourages people to innovate by
experimentation and 'failing fast' with
new ideas and share its learnings
across the organization.

Navigating Ambiguity Demonstrating an ability to handle

ambiguous or unpredictable
Accelerate Innovation & situations comfortably and
Orchestrate Change demonstrating the ability to manage
one's work even without having all
the necessary details.
Accelerate Innovation &
Orchestrate Change

Change Management Demonstrating an ability to

communicate the need and the
rationale for change and ensuring
that all stakeholders are comfortable
with it. It also involves being able to
minimize complexities or reduce their
impact and smoothen the process of
change.

Strategic Thinking Demonstrating a tendency to think

long term, take a broader perspective
and build a shared vision with others.
Formulating strategies to achieve the
vision of the organization and
focusing one's energy and resources
in effective execution of strategy.

Leveraging Networks Demonstrating a tendency to develop

networks and build alliances across
Lead Business boundaries to build strategic
relationships and effectively leverage
them to achieve common goals.

Critical Decision Making Demonstrating an ability to solve

problems and make critical decisions
after considering all available data
and derive valid conclusions based on
evidence and logical relationships.
Meta Competency Definition
Strategic Thinking Demonstrating an ability to think long term and
take a broader perspective while setting
priorities and the way forward. It also involves
being able to understand dynamic internal and
external environment and its impact on the
organizational goals.

Critical Decision Making Demonstrating an ability to solve problems and

make critical decisions after considering all
available data and derive valid conclusions
based on evidence and logical relationship.

Drive to Excel Demonstrating a strong will to achieve

excellence in what one sets out to do. Focusing
one's energy and resources to finish what one
has started and successfully achieve goals.

Learning Orientation Demonstrating a tendency to internalize a

learning mindset and constantly seek
opportunities to learn. Tendency to reflect on
past experiences to learn from self mistakes and
constantly seek feedback from others.

Initiative taking Demonstrating a tendency to take the initiative

and seek responsibility without being forced or
pushed to do so. Demonstrating an eagerness to
work on tasks that goes beyond job
requirement in order to achieve organizational
objectives.

Navigating Ambiguity Demonstrating an ability to handle unclear or

unpredictable situations comfortably and
demonstrating the ability to manage one's work
even without having all the necessary details.

Adaptability Demonstrating an ability to adjust and adapt

oneself to change and not allow oneself to get
bogged down when situations are dynamic and
constantly evolving. Adapting effectively while
moving across business units, functions and
teams.

Propensity to Lead Demonstrating a predisposition to lead others

by consistently motivating and inspiring them to
achieve their personal and organization goals. It
also includes guiding and providing
opportunities to team members to work on the
individual's areas of development.
Stakeholder Management Demonstrating an ability to build professional
networks and personal relationships within and
outside the organization as a way of gathering
information and resources to ensure individual
as well as organizational success.
Competencies Sub-Competencies Definition
Self-Management Self-Control Demonstrating an ability to hold back
one's emotions, control one's
impulses, and respond calmly and
objectively to others.

Self-Confidence Demonstrating an understanding of

one's own abilities and having the
belief that one possesses the
capabilities to succeed.

Stress Tolerance Demonstrating resilience in the face

of challenges or adversity and being
able to manage one's emotions in a
positive and effective manner.

Achievement Orientation Demonstrating an ability to set high

standards for self and the team and
having the drive to achieve
excellence.

Learning Agility Demonstrating an ability to learn new

skills and effectively modify one's
knowledge basis the availability of
new information.

Managing the Sales Process Result Orientation Demonstrating a strong will to

achieve what one sets out to do.
Focusing one's energy and resources
to finish what one has started.

Process Planning and Demonstrating an ability to detail out

Execution the steps required to accomplish
one's objectives and an
understanding of the resources
required to do so. Demonstrating an
ability to prioritize tasks and shuffle
between various tasks to maximize
efficiency.

Taking Initiatives Demonstrating an ability to take

initiative and seek responsibility
without being forced or pushed to do
so. Demonstrating an eagerness to
work on tasks without being told.

Information Seeking Demonstrating an ability to go

beyond the questions that are routine
or required in the job. Asking the right
questions to get the required
information to accomplish tasks.
 Perseverance The tendency to remain motivated
and persistent to accomplish goals in
the face of adversity or obstacles.

Managing the client Empathy Demonstrating an ability to

Relationship understand the feelings of other
people by imagining oneself in their
situations.

Networking with People Demonstrating an ability to build

professional networks and personal
relationships within and outside the
organization as a way of gathering
information and resources to ensure
individual as well as organizational
success.

Influencing Others Demonstrating an ability to convince

others of one's points of view and
ideas.

Customer Service Demonstrating an ability to ensure

Orientation that customer requirements are
fulfilled in an efficient manner such
that it leads to customer delight and
further opportunities to grow and
develop the customer relationship.

Business Acumen Market Awareness Demonstrating a deep understanding

of the organization's line of business,
the competitive landscape and an
ability to effectively position the
organization's USP so as to win over
customers.

Strategic Alignment Demonstrating an ability to consider

the short and long term implications
of one's actions and decisions on the
organization.

Brand Building Demonstrating an ability to maintain

brand's image by communicating
positively with customers, media and
other outlets.

Leadership Skills Team Management Demonstrating an ability to develop

cooperation and teamwork while
working in a group, working toward
solutions which generally benefit
everybody involved.
Negotiation and Persuasion Demonstrating an ability to effectively
convince and compromise with others
to achieve end results.

Consultative Problem Demonstrating an ability to identify

Solving and Decision and resolve problems by gathering
Making relevant information by consulting
people and working towards
identifying the best possible solution.

Logical Thinking Demonstrating the ability to analyse

the given information from different
perspectives by breaking it down into
simple components and by
structuring the information in a
logical order to arrive at a solution.

Leading by Example Demonstrating an ability to lead a

group of people by consistently
motivating and inspiring them, and
assisting them wherever necessary.
Competencies Sub-Competencies Definition
Self-Management Self-Control Demonstrating an ability to hold
back one's emotions, control one's
impulses, and respond calmly and
objectively to others.

Self-Confidence Demonstrating an understanding of

one's own abilities and having the
belief that one possesses the
capabilities to succeed.

Stress Tolerance Demonstrating resilience in the face

of challenges or adversity and being
able to manage one's emotions in a
positive and effective manner.

Achievement Orientation Demonstrating an ability to set high

standards for self and the team and
having the drive to achieve
excellence.

Learning Agility Demonstrating an ability to learn

new skills and effectively modify
one's knowledge basis the availability
of new information.

Managing the Sales Result Orientation Demonstrating a strong will to

Process achieve what one sets out to do.
Focusing one's energy and resources
to finish what one has started.

Process Planning and Execution Demonstrating an ability to detail

out the steps required to accomplish
one's objectives and an
understanding of the resources
required to do so. Demonstrating an
ability to prioritize tasks and shuffle
between various tasks to maximize
efficiency.

Taking Initiatives Demonstrating an ability to take

initiative and seek responsibility
without being forced or pushed to
do so. Demonstrating an eagerness
to work on tasks without being told.

Information Seeking Demonstrating an ability to go

beyond the questions that are
routine or required in the job. Asking
the right questions to get the
required information to accomplish
tasks.
 Perseverance The tendency to remain motivated
and persistent to accomplish goals in
the face of adversity or obstacles.

Managing the client Empathy Demonstrating an ability to

Relationship understand the feelings of other
people by imagining oneself in their
situations.

Networking with People Demonstrating an ability to build

professional networks and personal
relationships within and outside the
organization as a way of gathering
information and resources to ensure
individual as well as organizational
success.

Influencing Others Demonstrating an ability to convince

others of one's points of view and
ideas.

Customer Service Orientation Demonstrating an ability to ensure

that customer requirements are
fulfilled in an efficient manner such
that it leads to customer delight and
further opportunities to grow and
develop the customer relationship.

Business Acumen Market Awareness Demonstrating a deep understanding

of the organization's line of business,
the competitive landscape and an
ability to effectively position the
organization's USP so as to win over
customers.

Strategic Alignment Demonstrating an ability to consider

the short and long term implications
of one's actions and decisions on the
organization.

Brand Building Demonstrating an ability to maintain

brand's image by communicating
positively with customers, media and
other outlets.

Leadership Skills Team Management Demonstrating an ability to develop

cooperation and teamwork while
working in a group, working toward
solutions which generally benefit
everybody involved.
Negotiation and Persuasion Demonstrating an ability to
effectively convince and compromise
with others to achieve end results.

Consultative Problem Solving Demonstrating an ability to identify

and Decision Making and resolve problems by gathering
relevant information by consulting
people and working towards
identifying the best possible solution.

Logical Thinking Demonstrating the ability to analyse

the given information from different
perspectives by breaking it down into
simple components and by
structuring the information in a
logical order to arrive at a solution.

Leading by Example Demonstrating an ability to lead a

group of people by consistently
motivating and inspiring them, and
assisting them wherever necessary.
 Competencies Definition
Demonstrating an ability to be truthful
Honesty with oneself and others about one's
actions and intentions.

Demonstrating a tendency to be
transparent in one's work, and in one's
Transparency
relationships with all internal and external
stakeholders.

Demonstrating a tendency to be
Reliability and conscientious in one's professional efforts;
Dependability the need to be sincere and consistent in
one's service.

Demonstrating an ability to follow

standard procedures, adhere to rules and
Process Adherence
regulations to ensure compliance and
efficiency in the workplace.

Demonstrating an ability to recognize and

Impulse Control manages one’s emotions and impulses
when provoked.

Demonstrating an ability to stay focused

and driven to accomplish goals, even in
Intrinsic Motivation the face of adversity or obstacles. The
tendency to work on a task with
perseverance.

Demonstrating a tendency to remain

Commitment to committed and feel a sense of security and
Organization belongingness to the organization that one
works for.

Demonstrating strength in one's

convictions with which one rules one's
Self Discipline conduct; the compulsion that one has to
be true to the ideals that one has set for
oneself.
Group Competency Definition
Tendency to have an inflated sense of
one's own importance accompanied by a
fragile self esteem on the inside which
Self-Obsession makes the person vulnerable to criticism.

Tendency to be apathetic or indifferent

Insensitivity towards others' pain and sufferings.
Tendency to become angry at the
slightest provocation and engaging in
Temperamental anger related emotions pervasively and
persistently.
MDPI
Tendency to manipulate others for one'
Opportunism personal benefit.

Tendency to act without thinking,

displaying behaviour characterized by
Impulsiveness little or no forethought, reflection, or
consideration of the consequences.

Tendency to seek stimulation with

unusual experiences and risky activities.
Thrill Seeking Tendency to avoid safety protocols, rules
and regulations of the workplace.
Meta-Competency Competency Definition
Ethical Propensity Demonstrating a tendency to be
honest and ethical in all
transactions with internal and
external stakeholders, so as to
earn their trust. Being
considered a trusted partner by
others.

Initiative Taking Demonstrating an eagerness to

work on tasks without being
told and effectively modifying
Personal one's knowledge basis the
availability of latest trends.

Adaptability Demonstrating a tendency to

adjust and adapt oneself to
change and not allow oneself to
get bogged down when
situations are dynamic and
constantly evolving.

Team Work Demonstrating an ability to

work effectively with each
other, ensuring that everyone is
treated with respect and
sensitivity despite individual
differences to accomplish
common objectives.

Networking Demonstrating an ability to

build professional networks and
personal relationships within
Interpersonal and outside the organization as
a way of gathering information
and resources to ensure
individual as well as
organizational success.

Negotiation & Influence Demonstrating an ability to

effectively convince and
compromise with others to
achieve end results.

Service Orientation Demonstrating an ability to

ensure excellent service to
internal as well as external
customers and constantly
raising the bar of the service
experience that customers
enjoy.
Excellence
Excellence
Result Orientation Demonstrating a strong will to
achieve what one sets out to
do. Focusing one's energy and
resources to finish what one has
started.

Leading by Example Demonstrating an ability to lead

a group of people by
consistently motivating them,
and working towards deriving
solutions which generally
benefit everybody involved.

Innovation Demonstrating an ability to

Leadership innovate to ensure that the
organization stays relevant and
current with changing times.

Strategic Orientation Demonstrating an ability to

consider the short and long
term implications of one's
actions and decisions on the
organization.
Competency Sub-Competency Definitions
Demonstrating an ability to take
responsibility for one's actions and
decisions. Following through on the
Accountability commitments made, without passing
on blame to others in case of
failures.
Trustworthiness
Demonstrating an ability to be honest
and ethical in all transactions with
Ethical propensity internal and external stakeholders,
so as to earn their trust.

Demonstrating ability to think

positively, high self-belief and avoids
self-criticism
Self-assurance

Emotion regulation
Stress Management Demonstrating use of active coping
strategies in the face of challenges
or adversity and being able to
manage one's emotions in a positive
and effective manner.

Demonstrating an ability to learn new

skills and effectively modify one's
Learning agility knowledge basis the availability of
latest trends
Demonstrating an ability to take the
Drive initiative and seek responsibility
without being forced or pushed to do
so. Demonstrating an eagerness to
Initiative Taking
work on tasks and identify as well as
solve potential problems without
being told.

Demonstrating an ability to work

effectively with each other to
Collaboration accomplish common goals and
objectives.
Demonstrating an ability to be aware
and sensitive to differences among
individuals as a result of their gender,
race, ethnicity, country of origin,
Team work
cultural background, language,
sexual orientation, etc. ability to work
Inclusion effectively in an environment
consisting of diverse individuals from
varying backgrounds and cultures
 Demonstrating an ability to build
professional networks and personal
relationships within and outside the
organization as a way of gathering
Networking
information and resources to ensure
individual as well as organizational
success.
Relationship
Demonstrating ability to interact
positively and get along well with
Interpersonal Skills/ Social others. Set of positive social skills
Competence necessary to get along well with
others and function constructively in
groups

Demonstrating an ability to follow

standard procedures, adhering to
Process Orientation rules and regulations to ensure
safety, compliance and efficiency in
the workplace.

Demonstrating a strong will to

achieve what one sets out to do.
Result Orientation Focusing one's energy and
resources to finish what one has
Task/Delivery
started.

The ability to establish a systematic

course of action for self and others to
ensure accomplishment of the
objectives within the scheduled
Planning
timeline. The tendency to set
priorities considering their urgency
and importance.

Demonstrating an ability to ensure

excellent service to internal as well
as external customers and constantly
Service orientation raising the bar of the service
experience that customers enjoy.

Customer service Demonstrating an ability to

consistently focus on the quality of
each and every deliverable by
ensuring consistency and adherence
Quality focus
to high standards as well as paying
close attention to all the details
involved.

Demonstrating an ability to adjust

and adapt oneself to change and not
Flexibility allow oneself to get bogged down
when situations are dynamic and
constantly evolving.
Adaptive
Adaptive
Demonstrating an ability of novel and
innovative thinking in approach to job
Innovation responsibilities and to improve
processes, methods, systems, or
services.